Product Brochure with summarized information of our publication " Innovation Trends in Global Retail and Payments 2017". Find more here: https://www.ystats.com/market-reports/innovation-trends-in-global-retail-and-payments-2017/

1. INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
PUBLICATION DATE: OCTOBER 2017
PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-6 TABLE OF CONTENTS I PAGE 7 REPORT-SPECIFIC SAMPLE
CHARTS I PAGE 8 METHODOLOGY I PAGE 9 RELATED REPORTS I PAGE 10 CLIENTS I PAGE 11-12 FREQUENTLY ASKED QUESTIONS
PAGE 13 ORDER FORM I PAGE 14 TERMS AND CONDITIONS

2. 2
2
PRODUCT DETAILS Title:
Type of Product:
Category:
Covered Regions:
Covered Countries:
Language:
Formats:
Number of Charts:
Innovation Trends in Global Retail and Payments 2017
Report
B2C E-Commerce
Global
Australia, Brazil, China, France, Germany, Italy, Japan, Mexico, South
Korea, UK, USA
English
PDF & PowerPoint
91
PRICES* Single User License:
Site License:
Global Site License:
€ 950 (exc. VAT)
€ 1,425 (exc. VAT)
€ 1,900 (exc. VAT)
We occasionally offer a discount on selected reports as newer reports are published.
Please see the most up-to-date pricing on our website www.ystats.com.
QUESTIONS
ANSWERED
IN THIS REPORT
What are the leading technology innovations in global retail and payment industries?
Which market trends arise from emerging technologies such as Internet of Things and Artificial
Intelligence?
How are chatbots and virtual assistants utilized by merchants and consumers?
How does the use of innovative payment methods such as mobile wallets and virtual currencies
vary across selected top markets?
What are the main uses of the blockchain technology according to global payments and financial
services professionals?
SECONDARY MARKET
RESEARCH
Our reports are exclusively based on secondary market research. Our researchers derive
information and data from a variety of reliable published sources and compile the data into
understandable and easy-to-use formats.
ADVANTAGES Maximum Objectivity
Reliable Sources
Up-To-Date Analysis
Boardroom-Ready PowerPoint Presentations
Guidance For Strategic Company Decisions
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017

3. RETAIL AND PAYMENT INNOVATION TRENDS
The rise of technologies such as Artificial Intelligence, Augmented Reality and Virtual
Reality, the Internet of Things and blockchain has disrupted retail and payments along with
other industries. Both consumers and businesses are adopting these innovative
technologies, resulting in a number of trends which are covered in the yStats.com report.
Among them, the trend of conversational commerce arose from the latest
developments in artificial intelligence and machine learning. Consumers can now shop by
giving voice commands to virtual assistants such as Amazon’s Alexa, Apple’s Siri, and Google
Assistant. A double-digit share of shoppers in developed markets such as the USA and the
UK already report they would purchase less in physical stores and through traditional web
browsing because of the new technology, according to a recent survey cited in yStats.com’s
report. Besides virtual assistants, smart chatbots also come to consumers’ help in finding
the relevant product or services and placing orders, all inside a messenger app. The cost
saving for businesses through the use of chatbots are projected to explode to several billion
dollars by 2022.
The Internet of Things is another technological innovation expected to make a great
impact on the retail industry. According to a projection cited in the yStats.com report, more
than nine in ten newly designed electronics products will have the IoT technology. Among
other developments, IoT powers emerging retail solutions such as automatic
replenishments and checkout-free convenience stores, for example, Amazon Dash and
Amazon Go.
In payments, the deployment of NFC contactless technology has enabled in-store
payments through mobile wallets, such as Apple Pay, Android Pay and Samsung Pay. Mobile
payments are especially popular in emerging markets such as China, although the advanced
economies of North America and Europe also witness the proliferation of smartphone
payments, according to market statistics cited in yStats.com’s report. The technology behind
another innovative payment method, virtual currency, known as blockchain, has also found
application in the finance and payment industry such as for improving payment
infrastructure and fraud detection. Industry surveys reveal that the use of artificial
intelligence, machine learning and biometrics are also on the innovation agenda in
payments.
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
3

4. MANAGEMENT SUMMARY
TOP INNOVATION PREDICTIONS & MOST INNOVATIVE COMPANIES
 Global: Top 10 Technology and Innovation Predictions Through 2022, October 2017
 Global: Technologies Perceived as Most Disruptive for Industries and Business Models for the Next Five Years
According to Business and Technology Executives, in % of Respondents, 2016
 Global: List of Top 50 Most Innovative Companies, 2016
INNOVATION TRENDS IN E-COMMERCE & RETAIL
3.1. CONVERSATIONAL COMMERCE: CHATBOTS AND VOICE-ACTIVATED VIRTUAL ASSISTANTS
 Global: Chatbot Trend Overview & Examples, October 2017
 Global: Annual Cost Savings from Chatbots, in USD million, 2017e, 2019f & 2022f
 Global: Share of Companies Which Launched Chatbots or Plan to Launch, in %, H2 2016
 Global: Top Platforms Preferred for Building Chatbots, in % of Respondents Among Businesses, January 2017
 EMEA: Share of Senior Sales and Marketing Executives Using Chatbots for Customer Interactions, in %, 2016 & 2020f
 UK: Predicted Uses of Chatbots and Barriers to Usage, in % of Consumers, May 2016
 France: Breakdown of Awareness and Intention to Use Chatbots, in % of Consumers, November 2016
 Germany: Share of Consumers Who Could Imagine Using Chatbots, in %, and Interest in Potential Chatbot Uses, in %
of Consumers Who Could Imagine Using Chatbots, November 2016
 USA: Breakdown of Likelihood of Purchasing Products/Services from Brands Using a Chatbot, in % of Millennial
Internet Users, December 2016
 Global: Voice-Activated Virtual Assistant Trend Overview & Example, October 2017
 Global: Share of User Interactions with Smartphone via Virtual Personal Assistants, 2019f
 Global: Top Uses of Voice-Activated Virtual Assistance Devices, in % of Virtual Assistant Users, by the USA and the UK,
by Gender, April 2017
 Global: Perceived Influence of Voice-Activated Virtual Assistance Devices on Shopping Behavior, in % of Virtual
Assistant Users, by the USA and the UK, by Gender, April 2017
 Global: Breakdown of Experience With Voice-Activated Ordering, in % of Generation Z Shoppers, March 2017
3.2. AUGMENTED REALITY AND VIRTUAL REALITY IN SHOPPING
 Global: Augmented Reality and Virtual Reality in Shopping Trend Overview & Examples, October 2017
 Global: Industry Spending on AR/VR in Retail Showcasing, in USD million, 2017e & 2021f
 Global: Industries Expected to Benefit the Most form AR According to Global Business and IT Professionals, in % of
Respondents, November 2016
 Global: Share of Consumers in Selected Countries Who Heard about VR/AR and Would Consider Shopping Using
VR/AR, in %, March 2017
 USA: Interest in Possible Shopping Uses of AR/VR, in % of AR/VR Users, July 2017
 USA: Product Categories Which Consumers are Willing to Shop via AR, in % of Consumers, August 2016
2
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
TABLE OF CONTENTS (1 OF 3)
4
1
3

5. 5
5
INNOVATION TRENDS IN E-COMMERCE & RETAIL (CONT.)
3.3. INTERNET OF THINGS IN RETAIL: CHECKOUT-FREE SHOPPING AND AUTOMATIC REPLENISHMENT
 Global: Checkout-Free Store Trend Overview & Examples, October 2017
 Asia: Overview of Selected Automated Convenience Stores in Asia, July 2017
 Global: Share of Internet Users Who Believe Automatic Checkout Will be Important in the Future, in %, July 2017
 USA: Breakdown of the Likelihood of Trying Amazon Go, in % of Consumers, by Gender, Age Group and Total,
December 2016
 Global: Automatic Shopping Replenishment Trend Overview & Examples, October 2017
 Global: Share of Internet Users Who Believe Online Automatic Replenishment Would be Important to Their
Experience in the Future, in %, July 2017
 Global: Share of Generation Z Shoppers Interested in Automatic Replenishment Programs, in %, March 2017
PAYMENT INNOVATION TRENDS
4.1. OVERVIEW OF INNOVATIVE TECHNOLOGIES IN PAYMENTS
 Global: Overview of Selected Innovative Technologies in Payments, October 2017
 Global: Most Relevant Technologies for Global FinTech and Financial Companies to Invest In, in % of
Respondents, April 2017
 Global: Most Relevant Emerging Technologies for Large FinTech and Financial Companies to Invest In, in % of
Respondents in Each Group, April 2017
4.2. MOBILE WALLETS & CONTACTLESS MOBILE PAYMENTS
 Global: Contactless Payment Transaction Value, in USD billion, 2017e & 2019f
 Global: Number of Contactless Payment Users of Android Pay, Apple Pay, and Samsung Pay, in millions, 2015 - 2017f
 China: Share of Internet Users Who Use Mobile Payment in Physical Stores, in %, 2016
 China: Payment Transactions Processed via Offline QR Code Scanning, in CNY billion, Q1 2016 - Q1 2017
 Australia: Mobile Contactless Payment Awareness, in % of Individuals, by Total and by Generation, December 2016
 USA: Proximity Mobile Payment Transaction Value, in USD billion, 2016 - 2021f
 USA: Penetration of Apple Pay, Android Pay and Samsung Pay, by Enrolled, Have Used and Frequent Users, in % of
Compatible Device Owners, January 2017
 USA: Merchant Mobile Wallet Ownership, in % of Banked Smartphone Users, and Merchant Mobile Wallet Apps
Used, in % of Merchant Wallet App Users, January 2017
 Western Europe: Mobile Payment Transactions, in EUR billion, 2016 & 2021f
 Western Europe: In-Store Mobile Payment Share of Total Mobile Payment Value, in %, 2016 & 2021f
 Europe: New Technologies That European Multichannel Retailers Are Taking Advantage of, in %, January 2017
 Europe: Share of Millennials Using Mobile Payment Service from PayPal and Apple Pay, in %, by Germany, Italy, the
Netherlands, and the UK, July 2016
 UK: Breakdown of Frequency of Using Mobile Phone to Make Contactless Payments In-Store, in % of Smartphone
Users, By Age Group, Gender and Total, 2016
 France: Breakdown of Belief in That Smartphone Will Become the Main Mean of Payment by 2025, by Payment
Amount, in %, December 2016
3
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
TABLE OF CONTENTS (2 OF 3)
4

6. 6
6
PAYMENT INNOVATION TRENDS (CONT.)
4.2. MOBILE WALLETS & CONTACTLESS MOBILE PAYMENTS (CONT,)
 Latin America: Share of Consumers Interested in In-Store Mobile Payments, in % of Surveyed Consumers, by Brazil
and Mexico, June 2016
 Middle East: Share of Consumers in the Middle East Who Would Opt for Alternative Payment Methods, in %, and
Selected Alternative Payment Methods They Would Opt for, incl. “Mobile Wallet”, in %, May 2016
4.3. ARTIFICIAL INTELLIGENCE & VOICE PAYMENTS
 USA: Examples of AI-based Advanced Analytics Usage in Payments and Banking, October 2017
 USA: Voice Payment Users, in millions, and Penetration, in % of U.S. Adults, 2017 - 2022f
 USA: Payment Transactions Carried Out Using Voice Command, in % of Voice Users, April 2017
4.4. BIOMETRIC AUTHENTICATION
 Global: Mobile Payment Security Features Demanded by Consumers and Implemented by Businesses, in %, 2016
 Global: Security Authentication Features That Online Shoppers in the USA and the UK Would Consider Setting Up for
Online Purchases in the Next 12 Months, in %, November 2016
 USA: Innovative Authentication Technology for Making and Receiving Payments in 2027 According to U.S.
Consumers, in % of Consumers, June 2017
 Europe: Top Locations Where Consumers Would Want to Use Biometric Authentication for Payments, in % of
Respondents, May 2016
 UK: Services that Adults Would be Most Comfortable Using Biometric Identification for, incl. “Authorizing Payments”,
in %, September 2015
 Germany: Usage of and Interest in Mobile Payments In-Store and Payments Based on Biometric Identification In-
Store, in % of Consumers, and in % of Retailers, May 2016
 South Korea: Breakdown of Preferred Method of Authentication in Convenient Payment Services, in % of Users,
October 2016
4.5. BLOCKCHAIN & VIRTUAL CURRENCY
 Global: Status of Adoption of Blockchain Technology Among Global FinTech and Financial Companies, in % of
Respondents, April 2017
 Global: Business Use Cases for Blockchain According to Global FinTech and Financial Companies, in % of
Respondents, April 2017
 Global: Blockchain Trends Expected to be Most Important for the Payment Industry According to Industry
Participants, in % of Respondents, April 2017
 Europe: Share of Internet Users Who Believe that Digital Currencies Are the Future of Spending Online, in %, by
Selected European Countries, Australia, and the USA, April 2016
 Japan: Breakdown of Awareness of Virtual Currencies, in % of Internet Users, and Interest in Using Them, in % of
Internet Users Who Know Virtual Currencies, May 2016
 Japan: Locations for Current/Intended Use of Virtual Currencies, incl. “Online Shopping”, in % of Internet Users Who
Are Aware of Virtual Currencies and Are Interested in Using Them, May 2016
 USA: General Payment Methods Used, incl. Online and Mobile Methods, in % of Internet Users, March 2016
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
TABLE OF CONTENTS (3 OF 3)
4

7. 7
7
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
REPORT-SPECIFIC SAMPLE CHARTS

8. GENERAL METHODOLOGY OF OUR MARKET REPORTS
Secondary Market Research
 The reports are compiled based on secondary market research.
Secondary research is information gathered from previously published
sources. Our reports are solely based on information and data acquired
from national and international statistical offices, industry and trade
associations, business reports, business and company databases,
journals, company registries, news portals and many other reliable
sources. By using various sources we ensure maximum objectivity for all
obtained data. As a result, companies gain a precise and unbiased
impression of the market situation.
 Cross referencing of data is conducted in order to ensure
validity and reliability.
 The source of information and its release date are provided on
every chart. It is possible that the information contained in one chart is
derived from several sources. If this is the case, all sources are mentioned
on the chart.
 The reports include mainly data from the last 12 months prior
to the date of report publication. Exact publication dates are mentioned in
every chart.
Definitions
 The reports take into account a broad definition of B2C E-
Commerce, which might include mobile commerce. As definitions may
vary among sources, exact definition used by the source (if available) is
included at the bottom of the chart.
Chart Types
 Our reports include text charts, pie charts, bar charts, rankings,
line graphs and tables. Every chart contains an Action Title, which
summarizes the main idea/finding of the chart and a Subtitle, which
provides necessary information about the country, the topic, units or
measures of currency, and the applicable time period(s) to which the data
refers. With respect to rankings, it is possible that the summation of all
categories amounts to more than 100%. In this case, multiple answers were
possible, which is noted at the bottom of the chart.
Report Structure
 Reports are comprised of the following elements, in the following
order: Cover page, preface, legal notice, methodology, definitions, table of
contents, management summary (summarizing main information
contained in each section of report) and report content (divided into
sections and chapters). When available, we also include forecasts in our
report content. These forecasts are not our own; they are published by
reliable sources. Within Global and Regional reports, we include all major
developed and emerging markets, ranked in order of importance by using
evaluative criteria such as sales figures.
Notes and Currency Values
 If available, additional information about the data collection, for
example the time of survey and number of people surveyed, is provided in
the form of a note. In some cases, the note (also) contains additional
information needed to fully understand the contents of the respective data.
 When providing information about amounts of money, local
currencies are most often used. When referencing currency values in the
Action Title, the EUR values are also provided in brackets. The conversions
are always made using the average currency exchange rate for the
respective time period. Should the currency figure be in the future, the
average exchange rate of the past 12 months is used.
METHODOLOGY OF OUR INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
Report Coverage
 This report is about innovation trends in global retail and
payments. It includes a selection of major market trends arising from the
latest technological innovations, provides examples and cites relevant
market statistics. While the main focus was on innovations that influence
E-Commerce, online and mobile payments, the information in this report
also includes trends that blur the line between tradition brick and mortar
retail and E-Commerce.
Report Structure
 The first chapter summarizes some top predictions regarding
technology and innovations in general, unveils expectations of global
business leaders and ranks top 50 companies from various industries
which are described as most innovative.
 The remaining two sections in the report are devoted to
innovation trends in retail and payments.
 The retail chapter focuses on consumer-facing innovations
employed by online and store-based retailers. Innovations primarily
aimed at optimizing processes for merchants, such as warehouse
automation and drone delivery, were not covered. The presented
innovations are grouped into the following trends: conversational
commerce (including chatbots and voice-activated virtual assistants), the
use of augmented reality and virtual reality in shopping, and the Internet of
Things in retail (including automated checkout-free stores and automatic
replenishment). An overview of each innovation is included, followed by
examples and related market statistics, such as survey results and
projections. Global market statistics are presented first, where available,
followed by insights from selected top markets in various global regions.
 The payment chapter focuses on selected innovation trends in
consumer payments. It opens with an overview of selected major
innovative technologies and their application in the payment sector and a
ranking of most relevant technologies invested in by global FinTech and
financial companies. This section provides an explanation of each of the
four innovation trends subsequently covered with examples and market
statistics in the remaining sections: mobile wallets and contactless
payments, artificial intelligence and voice payments, biometric
authentication, blockchain and virtual currency. The statistics include the
results of consumer and business surveys, as well as market projections,
where available. The geographical coverage includes global information
and highlights from selected top markets.
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
11

9. Global Online Payment Methods: First Half 2017
Europe Online Payment Methods: First Half 2017
Asia-Pacific Online Payment Methods: First Half 2017
Global Alternative Online Payment Methods: First Half 2017
Global Mobile Payment Methods: First Half 2017
Global Mobile Wallets 2017: Competitors and Market Opportunities
Apple Pay Profile 2017
Samsung Pay Profile 2017
Android Pay Profile 2017
Global M-Commerce 2017
Asia-Pacific M-Commerce 2017
Europe M-Commerce 2017
Asia-Pacific B2C E-Commerce Market 2017
China B2C E-Commerce Market 2017
India B2C E-Commerce Market 2017
South Korea B2C E-Commerce Market 2017
Southeast Asia B2C E-Commerce Market 2017
Western Europe B2C E-Commerce Market 2017
Europe B2C E-Commerce Market 2017
Latin America B2C E-Commerce Market 2017
September 2017
October 2017
March 2017
June 2017
August 2017
January 2017
January 2017
January 2017
January 2017
June 2017
June 2017
June 2017
June 2017
May 2017
May 2017
June 2017
May 2017
July 2017
July 2017
October 2017
€ 750
€ 750
€ 950
€ 950
€ 950
€ 1,950
€ 450
€ 450
€ 450
€ 1,950
€ 750
€ 750
€ 3,950
€ 950
€ 950
€ 750
€ 1,950
€ 2,950
€ 3,950
€ 1,950
UPCOMING RELATED REPORTS
REPORT PUBLICATION
DATE
PRICE*
Top 5 Country B2C E-Commerce Country Sales Forecasts: 2017 to 2021
Global Online Payment Methods: Second Half 2017
December 2017
January 2018
€ 1,950
€ 1,950
INNOVATION TRENDS IN GLOBAL RETAIL AND PAYMENTS 2017
12

10. 13

11. 14

12. 15

13. 16

14. 17