The webinar on 'Expanding Pockets of DevOps Greatness' discusses the benefits and strategies of implementing DevOps to improve performance in organizations. High-performing teams experience significantly better throughput, reliability, security, and market success compared to their peers, emphasizing the importance of grassroots efforts in DevOps adoption. Strategies for promoting DevOps include sharing knowledge, creating communication channels, standardizing processes, and empowering leadership within teams.

1. Expanding Pockets of DevOps
Greatness
Gene Kim
Jeff Gallimore

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Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the
recording will be made available
after the presentation
▪ You can post questions via the
GoToWebinar Control Panel

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Gene Kim
Author, Researcher
IT Revolution
Jeff Gallimore
Partner, Co-Founder
Excella Consulting
Meet Your Presenters

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What Does Greatness Look Like?
▪ More throughput
▪ More stability
▪ More control
▪ More winning

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High Performers Are More Agile
46x 440x
more frequent
deployments
faster lead times
than their peers
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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High Performers Are More Reliable
5x 96x
lower change
failure rate
faster mean time
to recover (MTTR)
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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High Performers Are More Secure And Controlled
2x 29%
less time spent
remediating
security issues
more time spent
on new work
Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

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High Performers Win In The Marketplace
2x 2xmore likely to
exceed profitability,
market share and
productivity goals
more likely to achieve
organizational and mission
goals,customer satisfaction,
quantity and quality goals
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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High Performers Win In The Marketplace
2.2xhigher employee
Net Promoter Score
Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report
50%higher market
capitalization growth
over 3 years*

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We Need DevOps Now
▪ We want all those benefits from “more DevOps”…
▪ But how do we get “more DevOps” so we can get those benefits?
▪ Big Realization: You already have DevOps within your
organization – it’s just not evenly distributed

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Vertically
▪ Convincing your team
(down) and your boss (up)
▪ Well-known, visible, formal
relationships
▪ Based on authority
Horizontally
▪ Connecting to colleagues
(across)
▪ Informal power structures
and social networks
▪ Based on influence
Scaling DevOps

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This Webinar Is For You If…
▪ You believe in the benefits of DevOps
▪ You want to build and promote grassroots DevOps efforts within your organization
▪ You’ve had small DevOps successes – like with a single team or project
▪ You’re aware of some like-minded people and groups within your organization, but you don’t
know who they all are
▪ You lack a significant span of control (i.e., you’re not an executive)
▪ You want to build a “coalition of the willing”

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Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
Dimensions of Transformational Leadership

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Your Strategies for Scaling DevOps Horizontally
1. Share: “I provide opportunities to share knowledge and make
success visible.”
2. Communicate: “I create common communication channels.”
3. Standardize: “I increase standardization and consistency of
processes and tools.”
4. Empower: “I develop leadership capacity.”

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1. Share
▪ Provide opportunities to share knowledge and make success
visible
▪ Help like-minded allies find you
▪ Advertise the real, practical, relevant benefits of DevOps within
your organization
▪ Avoid debate of academic, hypothetical, “we’re different”

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▪ “Show and Tells”
▪ Demo Days
▪ Webinars
▪ Internal Open Source
▪ Dojos
▪ [Picture Here]
1. Share: Tactics

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▪ Answer “What’s in it for
me?” for your audience
▪ Connect the dots so it’s
easy to see why their
participation is valuable to
them
▪ [Picture Here]
1. Share: Pro Tip – “What’s in it for me?”

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Target
Ross Clanton and Heather Mickman
hosted internal DevOps Days events
Verizon
Nanda Kumar gamified DevOps by
creating “DevOps Cup” competition
1. Share: Examples – Target and Verizon

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2. Communicate
▪ Create common “go to” communication channels that focus,
facilitate, and encourage collaboration
▪ Make it easy for people to find information they need, share
knowledge they’ve discovered, and communicate with like-
minded people
▪ Avoid fragmentation and factions

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▪ Wikis and intranets
▪ Chat rooms
▪ Email lists
▪ Newsletters and mass
education
▪ [Picture Here]
2. Communicate: Tactics

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▪ Use stories with a
beginning, middle, and end
▪ Make it visual with
graphics, logos, stickers
▪ Include numbers and
metrics for evidence
▪ [DOES]
▪ [stickers]
▪ [SODR]
2. Communicate: Pro Tip – Good Marketing

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3. Standardize
▪ Increase standardization and consistency of language,
processes, and tools
▪ Adoption because people want to – not because they have to
▪ “Make the right thing the easy thing”
▪ Respect individual flexibility

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▪ Standardize common services
▪ Scorecard
▪ Experimentation
▪ Common language
▪ Adopt rogue apps
▪ [Picture Here]
3. Standardize: Tactics

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Merck
Jason Victor adopted one team’s
unsanctioned issue and task
management suite and promoted it
Google
Mike Bland used “Rainbow of Death” to
change culture around automated
testing
3. Standardize: Examples – Merck and Google

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4. Empower
▪ Develop leadership capacity
▪ Find individuals whose contributions stand out from their peers
▪ Visible and not-so-visible
▪ Be proactive and reach out

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▪ Identify leaders
▪ Mentor leaders
▪ Promote influence across
groups
▪ Create impactful roles
▪ [Picture Here]
4. Empower: Tactics

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4. Empower: Pro Tip – Keep An Open Mind
▪ Don’t dismiss the counterintuitive
▪ Experiment to find out what really works (and what really
doesn’t)
▪ Treat failures as learning opportunities
▪ Incorporate ideas from others to increase their buy-in

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Tasktop
Mik Kersten helped team members visualize
the value stream, which highlighted
bottlenecks – and identified big contributors
4. Empower: Example – Tasktop

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Leadership Matters
▪ Teams with the least amount of transformational leadership
behaviors (the bottom third) were one-half as likely to be high
IT performers
▪ But leaders cannot do it alone! Teams with the top 10% of
transformational leaders performed no better than the median
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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Leaders Affect Outcomes Through…
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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▪ Change is risky
▪ Taking risks requires
courage
▪ Courage is a characteristic
of every great hero
You Can Be A Hero

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Available for download in the
Handouts section of your
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Get The Whitepaper
https://itrevolution.com/book/expanding-pockets-greatness/

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More Whitepapers
https://itrevolution.com/devops-books/
DevOps Enterprise Summit
https://events.itrevolution.com/
Other Resources

34. Questions

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Thank you!
▪ Don’t miss our next
webinar!
▪ Featuring Gene Kim,
Pauly Comtois, and Tim
Buntel
▪ Register today! https://xebialabs.com/community/webinars/