Keynote: The Phoenix Project: Lessons Learned - Gene Kim, IT Revolution Press

1. The Phoenix Project:
Lessons Learned
Gene Kim
Author & DevOps Enthusiast
@RealGeneKim

2. Presented by
Gene Kim (@realgenekim)
•Studying high performing technology
organizations since 1999
•Founder and former CTO of Tripwire
•Co-author of:
•The Visible Ops Handbook (2004)
•The Phoenix Project (2013)
•DevOps Cookbook (2013 “soon”)

3. @RealGeneKim
The Downward
Spiral…

4. @RealGeneKim

5. @RealGeneKim

6. @RealGeneKim
IT Ops And Dev At War
6

7. Presented by

8. Presented by
My Top Four
Lessons Learned

9. Presented by
Lesson #1
The business value of DevOps is higher
than we thought.

10. High Performers Are More Agile
30x 8,000x more frequent
faster lead times
deployments
than their peers
Presented by
Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic

11. High Performers Are More Reliable
Presented by
2x 12x the change
success rate
faster mean time to
recover (MTTR)
Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic

12. Presented by
High Performers Win In The
Marketplace 2x 50% more likely to exceed
profitability,
market share &
productivity goals
higher market
capitalization growth
over 3 years*
Source: Puppet Labs 2014 State Of DevOps: http://puppetlabs.com/2014-devops-report

13. Who Is Doing DevOps?
•Google, Amazon, Netflix, Etsy, Spotify, Twitter, Facebook …
•CSC, IBM, CA, SAP, HP, Microsoft, Red Hat …
•GE Capital, Nationwide, BNP Paribas, BNY Mellon,
World Bank, Paychex, Intuit …
•The Gap, Nordstrom, Macy’s, Williams-Sonoma, Target …
•General Motors, Northrop Grumman, LEGO, Bosche …
•UK Government, US Department of Homeland Security …
•Kansas State University…
Presented by

14. Presented by
Lesson #2
DevOps Is As Good For Dev…

15. Presented by
Lesson #2
DevOps Is As Good For Dev…
…As It Is For Ops

16. Presented by
DevOps Changes Lives
Source: http://www.facebook.com/note.php?note_id=14218138919

17. Presented by
“As a lifelong Ops practitioner, I know we need
DevOps to make our work humane.
In the past, I’ve worked every holiday, on my
birthday, my spouse’s birthday, and even on
the day my son was born.”
Nathan Shimek
Engineering Manager, New Context

18. Presented by
“As a developer, the most satisfying points
in my career?
It’s when I wrote the code, pushed the
button to deploy it, watched the metrics to
see if it actually worked in production, and
fixed it if it broke.”
Tim Tischler
Director of Operations Engineering
Nike, Inc.

19. Dev And Ops: We’re Both Engineers
Presented by

20. Dev And Ops: We’re Both Engineers
The top predictor of IT performance is…
Presented by

21. Dev And Ops: We’re Both Engineers
The top predictor of IT performance was…
…whether Ops version controls all production artifacts
Presented by

22. Presented by
Lesson #3
The Need For High-Trust Management

23. Presented by

24. Typology of Organizational Culture
Presented by
Source: Typology Of Organizational Culture (Westrum, 2004)

25. Typology of Organizational Culture
Presented by
Source: Typology Of Organizational Culture (Westrum, 2004)

26. Presented by
Lesson #4
DevOps is not just for the unicorns…

27. Presented by
Lesson #4
DevOps is not just for the unicorns…
DevOps is for horses, too.

28. Presented by
28

29. And
the
customer
got
the
feature
in
half
the
6me!
Presented by
Experiment: COBOL App + 20 Tech Stacks
Source: Scott Prugh, Chief Architect, CSG, Inc.

30. DevOps Enterprise Summit
•San Francisco: October 21-23, 2014
•DevOps Enterprise is a conference for horses, by horses
–Macy’s, Disney, GE Capital, Blackboard, Telstra, US Department of Homeland
Security, CSG, Raytheon, Ticketmaster, Union Bank of California
•Leaders driving DevOps transformations will talk about
–The business problem they set out to solve
–The obstacles they had to overcome
–The business value they created
•Learn more at http://devopsenterprise.io/
Presented by

31. Why Do I Think This Is
So Important?
Presented by

32. @RealGeneKim
The Downward
Spiral…

33. Presented by

34. Presented by
Our Mission
Posi6vely
Influence
The
Lives
Of
One
Million
IT
Professionals
By
2017

35. Presented by
Want More Information?
To receive the following:
• A link to these slides
• More information on the DevOps Enterprise Summit (20%
discount: PUPPET20)
• Join the reviewer list for our upcoming “DevOps Cookbook”
Text me
To: realgenekim@zip.sh
Body: devops,your@email.addr
Example: devops,genek@realgenekim.me
DevOps,genek@realgenekim.me