With the competitive landscape and challenges in the telecommunication market, Communication Service Providers (CSPs) or Telcos need to change the game plan to elevate the industry to the next level. Going beyond connectivity, CSPs are now leveraging IT and digital technologies to transform the traditional business into becoming Digital Telco and eventually Cognitive Telco. To enable this, APIs are the fundamental building block to open up new digital capabilities and potential collaboration with multi partners for B2B2C business. Watch the session on-demand here: https://wso2.com/library/summit-2020/apac/apis-as-the-accelerator-to-bring-csp-business-forward/

1. FOR INTERNAL CIRCULATION ONLY
APIs as the Accelerator to Bring CSP Business Forward
WSO2 APAC Summit 2020
9 September 2020
M. Umapathy Sivan
CIO Telekom Malaysia

2. 3
STABLE
STANDARD
SIMPLE
LEAN, MEAN, CLEAN
Complex processes
Heterogeneous
and disparate
systems
Resources
Communication Service Provider (CSP) challenges and opportunities

3. 4
IT & Digital as the business enabler for CSP Transformation:
APIs as the future of IT & Digital:
Analytics Maturity
DataManagementMaturity
Platform
capabilitylow high
traditional
modern
low
Digital Data Driven
Organization
Cognitive
Organization
Traditional
Organization
How to achieve the transformation?
1. From traditional into Digital Telco
towards Cognitive Telco
2. From automation into data driven and
intelligence
3. From silo monolithic applications into
integrated platforms
Traditional
Telco
Digital
Telco
Cognitive
Telco
Effectiveness by technology &
automation to individual divisions or
processes
Digitization & digitalization of whole
business to enhance customer
experiences
Hyper personalized & insightful gain based
on intelligence on products, platforms and
real time experiences
2017 - 2021 2021 - 2025
high

4. 5
Open Innovation Platform (TM OIP) enables integrated API Supply Chain
TM OIP enables rapid creation of IoT and
Digital Applications
TM OIP creates an ecosystem for
collaboration through monetization of
Data and Services
TM OIP promotes speed and innovation
through APIs (reusability)
APIs as the future of IT & Digital:

5. Fully sustained improvements
6
The evolution of open platforms ecosystem, underpinned by API
supply chain will transform the way CSP deliver business values
Technology
API First
Technology
Technology
Delivery
Delivery
Delivery
Transitional
Microservices
Transformed
Microservices
Agile & Waterfall
Manual
Reactive
DevOps
Semi Auto
Proactive
Optimized DevOps
Automated Intelligence
Proactive
App
3rd party
API
Gateway
API
PlatformsPlatforms
Event
& Data
Driven
Framework
Micro
service
Micro
service
Micro
service
TIME
VALUE
Agile enablement
Platform orchestration

6. 7
How to fast forward CSP Transformation and bring greater value for business?
Digital Telco towards Cognitive Telco
1
Data driven intelligence for business insights and personalization
2
API is the future of IT & Digital to accelerate CSP business
3
Key Takeaways

7. 8