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Modernizing the Student Journey with Ethos Identity

WSO2
WSO2

As the world is recovering from the pandemic, the education industry is among the top industries undergoing large-scale digital transformation. Providing enhanced online learning options, ensuring seamless digital experiences, and adhering to security and privacy regulations are some key challenges facing education institutions. Ellucian Ethos Identity, powered by WSO2, is a customer identity and access management (CIAM) platform that enables educational institutions to achieve their digital goals. Asgardeo is a CIAM-as-a-service offering that is an alternative for organizations who are looking to offload hosting and maintenance to another provider while also being able to bridge identities with Ellucian Ethos Identity.

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Modernizing the Student Journey with
Ethos Identity
March, 2022
johann@wso2.com
Head of Solutions Architecture - IAM
Johann Dilantha Nallathamby
2
Global Presence
Colombo, Dubai, Mumbai, Munich, New
York, London, Santa Clara, São Paulo,
Sydney
1000 Employees
45% Engineering
800+ Customers
Across 90 countries and 6 continents
Founded in 2005
Backed by Cisco, Goldman Sachs and Toba
Capital
Rapidly Growing
31% YoY Growth in ARR
WSO2 in a Nutshell
Open Source
Easy Adoption, Interoperability, Community
Asgardeo
An IDaaS to create seamless login
experiences to your apps in minutes.
Choreo
Reduce complexity. Build cloud-native, digital
products and solutions with agility and at scale.
3
WSO2 Products
Together, with hundreds of the world’s largest corporations, leading universities, and governments, we execute in excess
of 6 trillion transactions, expose more than 500,000 APIs, and manage over 500 million identities every single year.
WSO2 API Manager (+ Enterprise Integrator)
One complete platform for building, integrating, and
exposing your digital services as managed APIs.
WSO2 Identity Server
Federates and manages identities across both
cloud service and enterprise environments.
WSO2 Open Banking
A purpose-built technology platform for
global open banking.
WSO2 Open Healthcare
Towards greater interoperability with a proven
integration platform and FHIR®.
Strategic
Consulting
Streamline your
business objectives and
rapidly achieve key
results.
Professional
Services
Knowledge sharing, internal
talent enablement, and
strategic skills
augmentation.
Training &
Certification
Train your development team on
WSO2 product usage,
administration, and architecture.
4
Industry Recognition
An Overall Leader in KuppingerCole’s Leadership
Compass: CIAM Platforms, 2020
A Strong Performer in the Forrester WaveTM:
Customer Identity and Access Management, Q4 2020
5
Digital Transformation in Education
Source: https://twitter.com/csreuropeorg/status/886962590726881280
6
IAM Challenges in Education
1. Diverse user base
2. Multiple affiliations
3. User-friendly services
4. Increased security requirements
5. Compliance
6. Digitalisation

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Modernizing the Student Journey with Ethos Identity

  • 1. Modernizing the Student Journey with Ethos Identity March, 2022 johann@wso2.com Head of Solutions Architecture - IAM Johann Dilantha Nallathamby
  • 2. 2 Global Presence Colombo, Dubai, Mumbai, Munich, New York, London, Santa Clara, São Paulo, Sydney 1000 Employees 45% Engineering 800+ Customers Across 90 countries and 6 continents Founded in 2005 Backed by Cisco, Goldman Sachs and Toba Capital Rapidly Growing 31% YoY Growth in ARR WSO2 in a Nutshell Open Source Easy Adoption, Interoperability, Community
  • 3. Asgardeo An IDaaS to create seamless login experiences to your apps in minutes. Choreo Reduce complexity. Build cloud-native, digital products and solutions with agility and at scale. 3 WSO2 Products Together, with hundreds of the world’s largest corporations, leading universities, and governments, we execute in excess of 6 trillion transactions, expose more than 500,000 APIs, and manage over 500 million identities every single year. WSO2 API Manager (+ Enterprise Integrator) One complete platform for building, integrating, and exposing your digital services as managed APIs. WSO2 Identity Server Federates and manages identities across both cloud service and enterprise environments. WSO2 Open Banking A purpose-built technology platform for global open banking. WSO2 Open Healthcare Towards greater interoperability with a proven integration platform and FHIR®. Strategic Consulting Streamline your business objectives and rapidly achieve key results. Professional Services Knowledge sharing, internal talent enablement, and strategic skills augmentation. Training & Certification Train your development team on WSO2 product usage, administration, and architecture.
  • 4. 4 Industry Recognition An Overall Leader in KuppingerCole’s Leadership Compass: CIAM Platforms, 2020 A Strong Performer in the Forrester WaveTM: Customer Identity and Access Management, Q4 2020
  • 5. 5 Digital Transformation in Education Source: https://twitter.com/csreuropeorg/status/886962590726881280
  • 6. 6 IAM Challenges in Education 1. Diverse user base 2. Multiple affiliations 3. User-friendly services 4. Increased security requirements 5. Compliance 6. Digitalisation
  • 7. Organizational pain-points 7 ● Zero-trust security ● Regulatory compliance ● Protect against security vulnerabilities ● Minimize administration overhead IT Security Reporting to CISOs, CTOs, CDOs, etc… ● Gaining a competitive advantage ● Providing personalized customer experiences ● Rapid go-to-market Marketing/LOBs Reporting to CMOs, CROs, CFOs, CPOs, etc…
  • 8. Organizational pain-points 8 ● Delivering both, a great Customer Experience AND strong Customer Security ● Shortening development/implementation cycles ● Shortage of Identity-specialized developers ● Successfully Achieving ‘Customer/Citizen-scale’ ● Keeping-up with fast changing business needs ● A cost effective solution - irrespective of scale Enterprise Architects Reporting to CTOs, IT Directors, etc…
  • 9. “The current commercially available CIAM technologies fail to address the most sophisticated requirements for user experience (UX), compliance, privacy and fraud detection.” “CIAM offerings need to be more developer-friendly and include capabilities that further empower developers as a way to continuously adapt to new customer and business needs.” - Gartner on CIAM - 2018 -
  • 10. “Every company is a software company. You have to start thinking and operating like a digital company. It’s no longer just about procuring one solution and deploying one. It’s not about one simple software solution. It’s really you yourself thinking of your own future as a digital company.” - Satya Nadella, Microsoft - 2019 -
  • 11. We recognize that organizations are on a CIAM journey. CIAM developers are the most important participant in this journey. We want to be known as the #1 developer focussed CIAM solution.
  • 12. Progressing toward CIAM 2.0 A CIAM maturity model None Managed Identities Siloed 00 01 02 Connected 03 04 Optimized Basic identity management Registration, social login, access to customer portal 01 Simple integration with siloed business systems Customer information replicated within apps 02 Unified customer view, shared among multiple apps Consistent user experience 03 Omnichannel user experience Real-time customer analytics Optimized business 04 Level 00 Customers are strangers Interactions are anonymous Basic CIAM 1.0 use cases are minimum CX entry points CIAM 2.0: Secure, API-level integration with business systems enables advanced CX solutions Reference: https://wso2.com/blogs/thesource/a-maturity-model-for-customer-iam/ 12
  • 13. CIAM 2.0 - A reference architecture UNIVERSITY SYSTEMS 13
  • 14. (DPaaS/cloud) 14 14 WSO2 Offerings for CIAM 2.0 WSO2 Identity Platform WSO2 Integration Platform (on-prem) (IDaaS/cloud) (cloud) WSO2 Identity Server Beta Early Adopter WSO2 Private Identity Cloud Q2 2022 Hybrid H2 2022 Agents Tomcat / Nginx / Apache SDKs JS / React / React native / Angular /Java / C# / Go IDE plugins VS Code Marketplace Duo Security/ RSA SecurID/ Aware/ OPA/ Evident (on-prem) WSO2 API Manager (cloud) Q2 2022 WSO2 Private API Integration Cloud
  • 15. Platform capabilities 15 Single-sign-on and federation API security Policy-based fine-grained access control Identity bridging Self-service Business system integrations Extensible product architecture Strong and adaptive authentication Privacy and consent management Regulatory compliance User onboarding and Lifecycle management Identity analytics, reporting and dashboarding Identity proofing / UEBA integrations
  • 16. Security vs. Convenience Maintain appropriate security controls without alienating users with high- friction CX. ● Risk-based adaptive authentication workflow ● Multifactor, federated, social, passwordless authentication and more Unique Value Realization Realize unique, compelling CX vision without complicated development projects. ● Best end-to-end developer experience ● Extensive set of tools, docs, samples & resources ● Collaborative community Deployment Flexibility Deployment choices to fit organizations’ unique and evolving needs. ● SaaS, public/private/hybrid cloud, or Private ID Cloud managed service ● Supports real-world needs, including data residency and single tenancy Scaling and Economics World-class CIAM capabilities at any scale. Affordable even at consumer/citizen scale. ● Predictable pricing, even at high scale ● SaaS option offers competitive entry-level pricing that remains economical with growth CIAM without Compromise 16
  • 17. Telco Over 500 Million user identities managed across 275+ direct customers globally and 1000+ additional deployments through OEM partners 17 Who’s using the WSO2 CIAM Platform today? Financials Healthcare Government Automotive Leisure Retail Technology Education 50+ Educational Institutes across the Globe
  • 18. 18 ● Public funded university open to students of all beliefs and teaches within the Catholic intellectual tradition. Established in 1991 following the amalgamation of four institutions with origins in the mid-1800s. It consists of 7 campuses across 3 states. Their newest campus was opened in Rome in 2015. Ranked 501 – 600 in the Times Higher Education (THE) World University Rankings. ● Built an online student portal that enable single sign-on to all their resources via computers or mobile devices. The solution aimed at creating superior, collaborative experiences for students and staff, alike, is a key differentiator for ACU. WSO2 products are easy to use, lightweight, scalable, and are very cost-effective. Vijesh Makanji, Application delivery manager at ACU Australia WSO2 Products Enterprise Integrator | Identity Server We are enabling foundation blocks for digital and innovation capabilities. The platform is one of the critical components in the IT ecosystem. Niranjan Prabhu, ACU Chief Information Officer and Director of Information Technology 34000 Students 34% Mobile High uptake in few months 2500 Staff 6 Mins Average Session Duration
  • 19. Makes students’ day-to-day university life easy Single Sign-On Consolidated View of Everything TimeTable MyLibrary News Student Info LEO (Online Learning) OrgSync (Online Community) Student Connect (Student Information) Tutorial (Educational Content) Allocate Plus (Timetables) Enables access to multiple systems with a single login Student Staff ACU Students Portal Mobile App with a diverse suite of interactive features Business Architecture 19
  • 20. MS Azure Sitecore Campus Managed Ellucian Ethos AWS Integration Platform Active Directory Identity Service Student Connect LEO (Managed by Androgogic) Tutorial Direct External Systems Source Systems OrgSync (Managed by third party) Students Students Portal Solution Architecture 20
  • 21. Forrester Consulting found that “Identity Server enabled these organizations to consolidate their customer identity and access management capabilities while keeping costs consistent despite growth, save developer time, and accelerate offerings to market --- all while fostering a frictionless customer experience.” Forrester Consulting interviewed 4 WSO2 Identity Server customers for this study, and for the purpose of the study, the 4 organizations were aggregated into 1 composite organization. 21 WSO2 Identity Server Total Economic Impact $4.51M Total benefits over 3 years 332% ROI over 3 years 12 weeks Faster time to market 60% Increase in developer productivity
  • 22. 22 Ellucian Ethos Identity - Extended Support Program ● Access to CIAM domain expertise ● Support for all features of WSO2 Identity Server, including integrations outside the set of Ellucian and Non Ellucian products. ● Supports either Ellucian Ethos Identity distributions or WSO2 Identity Server distributions or both. ● Optional consulting services to help with training, development, operations, migration, and more

Editor's Notes

  1. WSO2 started in 2005 as an opensource company In the last 16 year we gained an abundance of experience solving integration and identity problems for enterprises across the world and some of them are leading names in the market. Today we are over 65M in revenue with 700+ customers and counting We have over 900 employees across the world spread across 6 continents
  2. Goal Show some market analysis. We are on the wave of Forrester leaders when it comes to API Management surpassing our competition such as Mulesoft, Redhat, Tyk, IBM And we are an overall leader in KupperingerCole’s Leadership Compass! Highlight: It is interesting to emphasize that we are in the same groups of companies as IBM and Google and that when we talk about project values, we are much better positioned.
  3. https://twitter.com/csreuropeorg/status/886962590726881280 https://www.99images.com/apps/tools/com.authenticator.authservice2
  4. Organizations are on a CIAM journey Multi-channel engagement Omni-channel experience Integrations with customer solutions such as CRM, DMP, marketing automation, Risk engines, etc. Constantly evolving security and regulatory requirements Rapid onboarding of applications and client organizations There is no COTS product that can solve all your unique business requirements. Any solution should be extensible to meet future demands. APIs can help here. CIAM solutions need to be more developer friendly API-led integration Organization branding Cloud-first and flexible deployment options including hybrid deployments IAM Architects are looking for CIAM solutions that are mature in what they do at the same time open for extension to meet future business requirements. A highly flexible, API-driven, standards-based cloud-service and runtime.
  5. Leveraging the unified view of their consumers for personalized customer experiences Marketing promotions Cross-sell/up-sell opportunities Delivering a seamless omni-channel user experience
  6. For the Integration story - Biz System int + API Security Vertical solutions - supports Regulatory compliance, etc..
  7. Goal Show some of the main customers in the most varied verticals that we serve in these 15 years. It is important to emphasize the great logos that rely on our solutions.
  8. https://wso2.com/about/news/australian-catholic-university-enhances-student-experience-using-an-integrated-student-portal-powered-by-wso2-software/ https://wso2.com/library/conference/get-on-the-bus-for-the-journey/ https://wso2.com/casestudies/australian-catholic-university-enhances-student-experience-and-improves-productivity-using-open-source-wso2-platform/ Student feedback: “Very clear and self-explanatory” “Love the linking of the schedules and centralization of unit information for the academic year ahead” “Pretty straight forward. Thumbs up.”