1. Waleed Mohammed Kamel El Said Helal
104Amin Mostafa St,from mohamed askr st, el Zahraa st,
Eastern Ain Shams ,Cairo , Egypt
+202-24267956
+20103868402
wmk4267956@hotmail.com
- Seeking to find a suitable chance to join the real-life work and proof my
talents in the fields of ERP consultation Implementer & Presales
Career Objectives
- Get an excellent level in the field of Business Solutions ERP.
- Master different types of Business Solutions ERP studies
- Work in a friendly and motivated environment that helps me to develop my skills.
Employment history
1. ERP Consultant AX 2009 From 06/2010 To date
Compact http://www.Compact.com.eg
Job Description:
- professional services (implementation – Training – Documentation).
ERP diagnostics
- perform presales activities: such as client need assessment, presentations, de
mos, POCs, technical proposals
- Perform After-sales activities: such as solution delivery project management,
installation, implementation, customization, training, technical support…
2. Business Solutions Consultant (GP – AX 2009 - BI ) From 12/08 To 06/2010
At MEGACOM http://www.megacom-int.com
Projects: partners electronics 3E – EL RASHEDY EL MEZAN
Job Description:
- Professional services (implementation – Training – Documentation).
ERP diagnostics
- perform presales activities: such as client need assessment, presentations, de
mos, POCs, technical proposals
- Perform After-sales activities: such as solution delivery project management,
installation, implementation, customization, training, technical support…
- Work closely with clients and partners technical teams to achieve assigned o
bjectives.
3. Trainee From Jan07 to Dec08

2. At Fujitsu MCIT
Training on Microsoft Dynamics™ Great Plains 10.0
Projects: WEMAA Courier Service
4. Sales & Call Centre Manager From Dec07 – Nov08
At AlMoasher for Stock Market Services (Al Awael Company)
www.al-moasher.net
Job Description:
- Controlling in bound and out bound calls by managing IVR configuration
system.
- Making call scenario, call process and work cycle in call centre
- Make customization to CRM (ACT CRM)
- Developing training plans for senior & junior team members.
- Monitoring and develop action plan for each team member
- Evaluating team performance.
- Use all acquired skills from Speed Send training to maintain the professional
customer service handling
- Ensures efficient day-to-day operations of the call center through constant
monitoring of CSR performance, proper functioning of equipment, seating
arrangement and system availability.
- Ensures that all call center members comply with department customer
satisfaction standards and SLA.
5. Senior Customer Care From 09/06-12/07
At Al Awael (IT House) www.alawael-it.com
Job Description:
- Responsible for client’s kick off meeting to plan for the system and the process
and collect data for making customization for the software.
- Coordinating and planning projects with the manager Cairo Head office, and
the others branches.
- Taking the proper actions to solve technical issues with the Technical
department.
- Preparing reports concerning customers' complaints.
- Preparing reports concerning the business flow inside the department.
- Improving the performance to gain customer satisfaction.
- Conducting customer training courses.

3. 6. Customer Service Coordinator From 07/03-09/06
At Ministry of State for administrative development
Job Description:
- Handling governmental customers complains.
- Handling the customers’ database.
7. Technical support From 07/01-09/06
At Golden Gate for computer services
Job Description:
- Technical support for computer components.
- Handling customers' inquires efficiently.
Certifications
for reference : https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID: 810893
Access Code: wmk4267956
Category Training center Certifications
1. Microsoft Dynamics AX 2009
Trade & Logistics
2. Microsoft Dynamics AX 2009
ERP Production
NEW Horizon
Microsoft 3. Microsoft Dynamics AX 2009
Dynamics Master planning
AX 2009 4. Microsoft Dynamics AX 2009
Project accounting
Microsoft Egypt 5. Microsoft Dynamics AX
Production process Industries
ERP Fujitsu Training 6. Microsoft Certified Business Management
Microsoft Centre Solutions Professional
Dynamics a. Applications for Microsoft Dynamics™ GP 10.0
Great plains i. Microsoft Dynamics GP Financials
ii. Microsoft Dynamics GP Inventory & Order
Processing
iii. Microsoft Dynamics GP Report Writer
iv. Microsoft Dynamics GP project series
v. Microsoft Business Solutions - Great Plains
Manufacturing Applications
vi. Microsoft Business Solutions - Great Plains
field service implementation
7. Microsoft Certified Business Management

4. Solutions Professional
a. Installation & Configuration for Microsoft
Dynamics™ GP 10.0
i. Microsoft Dynamics GP Installation &
Configuration
ii. Microsoft Dynamics™ GP Modifier with VBA
8. Microsoft Certified Technology Specialist SQL
Server 2005
a. TS: Microsoft® SQL Server™ 2005 -
Implementation and Maintenance
9. Microsoft Certified IT Professional ( Database
Administrator - Database Developer)
a. Designing and Optimizing Data Access by Using
Microsoft® SQL Server™ 2005
b. Designing Database Solutions by Using
Microsoft® SQL Server™ 2005
c. Designing a Database Server Infrastructure by
Using Microsoft® SQL Server™ 2005
d. Optimizing and Maintaining a Database
Administration Solution by Using Microsoft® SQL
Server™ 2005
10.Modern advanced accounting
11.Accounting information systems (AIS)
12.Enterprise Resources Planning (ERP
Business ICS-ITComplete - QLIKVIEW (Developer) www.qlikview.com
intelligent (BI) - QLIKVIEW (Professional )
Business Fujitsu Training Plan your own Developing
courses Centre Understanding leadership
Project management
Persuading with numbers
Giving presentations
Report writing
Working in Team
Customer Services
Starting the Sales
Creating your sales plan
Business Bedaya Foundation Communication skills - time management -7 Habits -
courses For Developing Emotional intelligent - Creative thinking
Human Resource

5. IT Skills
Category Details
Database • Microsoft SQL Server® 2000 & 2005
• Microsoft access
Platforms • MS-DOS 6.22
• Microsoft Windows® operating systems from 3.11 to latest windows.
• Microsoft Windows Server 2003®.
Networks • Capability of building & administrating a server(s) handling all the
services, ensuring the stability & the flexibility at the same time.
• Wire and wireless networks infrastructure
• Microsoft Internet Information Service® (IIS Server)
• Microsoft Internet Security and Acceleration Server® (ISA Server)
Hard • IBM x Series Servers.
ware • Configure DSL routers including firewall configuration.
• Configure and secure wireless Access Pointes.
Microsoft • Microsoft Office XP, 2003 and 2007
products • Symantec PC Anywhere, Net Support, Remote Assistance
• MS-Project 2007
• MS-Visio 2007
CRM • CRM (ACT 2008
• a system analyst for CRM
Graphics • Adobe Photoshop9, Adobe Premiere 5.5 and other programs
Soft Skills
• - Strong planning, organizational and task prioritizing skills
• - Diplomacy and flexibility
• - Problem solving
• - Good communication skills
Language Skills:
Arabic Native
English Fluent (speak, read and write).
French Beginner (level 3) AT LCSE
Personal data
Gender: Male

6. Date of Birth: 9th February 1980
Place of Birth: Cairo, Egypt.
Nationality: Egyptian
Religion: Muslim
Martial statues: married
Identify card no: 1 04851
Military service: completed.
Education
-Bachelor "Faculty of Education and arts" May 2001.
Ain - Shams University “Faculty of Education”.
English department
Hard Worker
Note: - I'd like to join your respective institute to increase my experience, and feel that
I can add value to your respective teamwork.
Many thanks Waleed Helal
Hint: If you have any further questions, please do not hesitate to call or email me.