This document discusses Domino's efforts to reduce delivery times from same day to under 20 minutes. It outlines Domino's history and growth, with over $10 billion in global sales and operating in over 85 countries. Domino's has focused on digital innovation and connectivity to allow customers to order pizza how, when and where they want. This includes ensuring over 95% of delivered pizzas are ordered digitally, developing augmented reality tools, and rolling out driver tracking and pizza preparation updates to optimize the ordering and delivery process.

1. From Same Day to Sub 20 Minutes
– The Domino’s Way

2. Nicky Claeys
2014 – current
Domino’s
2007- 2013
Philips
1994 – 2006
Sony Ericsson
Eli Research
P&G
Favorite
Pizza:
Hot&Spicy

3. PAST, PRESENT &
FUTURE
Nobody deserves a chance to change
the future without knowing
where we came from first
Domino’s

7. 7
€ €€€€€
Commodities
Producten
Ervaring
Betekenis
Customisatie
Commodisatie
Van Commodity naar Ervaring/Betekenis
ONDERSCHEID
RELEVANTIE

8. DIFFERENTIATION
IS THE CUSTODIAN OF PROFITS

9. Domino’s
Systeem

10. IF YOU NEVER LOSE A CUSTOMER
YOUR SALES CAN ONLY GO UP

11. Kerncijfers NL en België I
10.9$
Billion
sales
(2016)
25%
Pickup
Bussiest
time:
New years
Eve.
75%
delivery.
15.000+
Stores
6.000
Stores in
the US.
24
consecutive
years of
positive
SSS 260.000
Employees
Started in
Ipsilanty,
Michigan
2004 listed
on NYSE :
DPZ
+9.000
stores outside
of the US.
Since
1960
6 master
franchisees
listed.
Outside
the US:
Master
franchisees
85+
Countries
Largest
delivery
system in
the world
Domino’s World

12. Kerncijfers NL en België I
>80%
Online sales
270 Stores
NL
72
Stores BE
30%+
NPS score
1989
1st store in
Benelux>95%
Online
delivered sales
21min
Avg. delivery time
+18 mln
Pizza’s sold
31% YOY
Digital
Growth
60%+
E-Deliveries
40+
store
openings
2018
Target:
600
Domino’s BNLX
Largest
QSR
Benelux
in stores

13. DELIVERING SOLUTIONS THAT ALLOW OUR CUSTOMERS TO
CONNECT WITH US HOW, WHEN AND WHERE THEY WANT.

14. FROM PAST TO PRESENT
CONSUMER
CONNECTIVITY
FROM
INTERNET OF
THINGS TO
> 95%
of DELIVERED PIZZAS ORDERED DIGITALLY

16. DOMINO’S
PIZZA CHEF™

17. 18
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANY
AR Pizza Chef
AR PIZZA CHEF

20. 21
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANY

21. 22
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANY

22. ORDER ANYWHERE

23. DOMINO’S PIZZA TRACKER

25. 26
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANYFSIN

26. 27
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANYFSIN

27. DELIVERY SUPPORTING A SUSTAINABLE WORLD

29. Speed gets made in Store

30. DIGITALLY INTEGRATED STORES

32. rostering
SMART, DIGITAL
ROSTERING

33. EFFICIENT
ROUTING

34. Fast ovens
AND
HELPED BY
FASTER,
EFFICIENT
EQUIPMENT

35. 37

36. ADYEN
DOMINOVATION

37. eDelivery Event

39. 41
DOMINO’S PIZZA ENTERPRISES LTD AUSTRALIA | NEW ZEALAND | BELGIUM | FRANCE | THE NETHERLANDS | JAPAN | GERMANY

40. Pizza Checker
Pizza
TRACKER
GPS
DRIVER TRACKER
PIZZA
CHECKER