SlideShare a Scribd company logo
1 of 15
Download to read offline
Tumblr - A short list of random available usernames is shown
to help get the user signed up right away.
Don’t make visitors think too much
Show fields instead of a new page
Fewer form fields
Airbnb
Basecamp — When there is a form field error, the character on the left makes a surprising facial expression.
Use simple interaction to keep user filling the form
Use Storytelling
Kickstarter - The email sign up field proposes related email provider
is it thinks you may have mistyped your email.
Autocorrect email to reduce wrong address
Mailchimp - Reduces your price if you use two-factor authentication.
Offer incentive for visitors to signup
Apple Events - When adding Apple’s Live event to your calendar using their link,
It saves you the best seat in the house.
Offer incentive for visitors to signup
Trip Advisor - Users can automatically signed-in on promotional email
Make it easy for user to sign in
Optimised for mobile
Mobile users are five times more likely to abandon the task if the site isn't optimized for mobile
Grand St. - when you unsubscribe from their newsletter, they invite you to follow them on social networks instead.
Offer other alternatives
Quick feedback
Co Founder
Treating app- Asking the user straight away inside the app message
Amazon - “Thank you page”
Little things matters
Customer onboarding

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Customer onboarding

  • 1.
  • 2. Tumblr - A short list of random available usernames is shown to help get the user signed up right away. Don’t make visitors think too much
  • 3. Show fields instead of a new page
  • 5. Basecamp — When there is a form field error, the character on the left makes a surprising facial expression. Use simple interaction to keep user filling the form
  • 7. Kickstarter - The email sign up field proposes related email provider is it thinks you may have mistyped your email. Autocorrect email to reduce wrong address
  • 8. Mailchimp - Reduces your price if you use two-factor authentication. Offer incentive for visitors to signup
  • 9. Apple Events - When adding Apple’s Live event to your calendar using their link, It saves you the best seat in the house. Offer incentive for visitors to signup
  • 10. Trip Advisor - Users can automatically signed-in on promotional email Make it easy for user to sign in
  • 11. Optimised for mobile Mobile users are five times more likely to abandon the task if the site isn't optimized for mobile
  • 12. Grand St. - when you unsubscribe from their newsletter, they invite you to follow them on social networks instead. Offer other alternatives
  • 13. Quick feedback Co Founder Treating app- Asking the user straight away inside the app message
  • 14. Amazon - “Thank you page” Little things matters