3. Culture
o Culture refers to a shared set of beliefs and values
among a specific group of people that guide
thinking, decisions, and actions
o At the base of all quality care is respect for the individual
o It is important to remember that cultural and religious
traditions are not always followed by every member of a
group
4. Ethnocentrism
o Ethnocentrism is the perception that one’s own way is
best when viewing the world - our perspective is the
standard by which all other perspectives are measured
and held to scrutiny
o To facilitate communication and good care, the caregiver
should be acquainted with the predominant cultural and
religious groups within the community
5. CULTURAL RELATIVISM
o The attitude that other ways of doing things are different
but equally valid.
o This is the attitude we should all strive for; it will lead to
better communication and trust.
6. Understanding
o Healthcare workers need to understand
• How cultural groups understand life processes
• How cultural groups define health and illness
• What cultural groups believe to be the causes of illness
• How healers cure and care for members of cultural groups
• That at the base of all quality care is respect for the
individual
