This is an example of the postcard that was sent to pre-notify customers of an upcoming survey.

1. We WaNt to See our
BusinEss
Through Your EYEs
November 3

2. on noVEMBEr 3rd WE inViTE You To
TAKE A diFFErEnT TYPE oF surVEY
Instead of asking questions that solely focus on how Walker is
performing, we are gathering information that is focused on you.
this new format includes a series of questions asking you to describe
your program and the ways your company uses the customer
perspective to drive business success.
the information will be pulled together and analyzed to identify what
sets your program apart and any opportunities for improvement.
While the survey may require you to take more time, we believe the
insights you will receive will be worth the time you spend.
We use your feedback to guide decisions throughout our organization.
We look forward to hearing from you on November 3.
sTEVE WAlKEr
Chairman & Ceo

3. “I use your input to focus our resources “I use your input to develop technology
on the areas that are most important tools that help you get the most out of
for your business success.” your Walker program.”
Phil BounsAll rich BoiTs
President Senior Director
Client applications and reporting
“I use your feedback to improve the “I use your feedback to develop account
way we analyze your customer insights.” plans that are focused on your needs.”
BEccA lEWis MElissA MEiEr
Statistical analyst vice President
Client Services
“I use your feedback to execute your “I use your input to tailor the solutions
program efficiently and effectively.” that we deliver.”
diAnE EgBErT BrAd linVillE
Senior Project manager Senior vice President
Strategic account management

4. 301 Pennsylvania Parkway
Indianapolis, IN 46280
www.walkerinfo.com
We WaNt to See our
BusinEss
Through Your EYEs
November 3