Manage Technical Support Services through instant messaging

1. DATA SHEET
Be Informed Instantly
ENTERPRISE INSTANT NOTIFICATION SYSTEM
Industry Solutions: Technical Support Services
Q.Now Service Management through SMS Features & Benefits
Automated problem management at all
Introduction
times. List of benefits include
Vyasaka's Q.Now Technical Support Services Management is designed to
provide efficient ease of use Mobile SMS platform to report systems failure Automated Issue Processing, Assignment
or request for technical assistance. Customer query will be automated and and Escalation System without manual
engineer will be assigned automatically and notified, with out user intervention and Save Costs
intervention, resulting in Service Efficiency with Cost Savings Reduce the necessity to use subjective
voice communication, busy tones and
SMS Solution Highlights phone queues and eliminate the
Q.Now Technical Support Services Management system serve the telephone lines clogging
organization to do the following, instantly, automatically with out manual Proactive escalation alerts to
user intervention. coordinators on delayed problem status
✔ Accept the issue reporting through SMS instantly Instant Field Staff – Technical Engineer
Work Order Notification through SMS
✔ Register the issue in the Problem reporting System
Lowest Total Cost of Operation
✔ Assign the query to the available engineer automatically Shortest Deployment Time
✔ Generate the work order & Notify the engineer of the service Immediate ROI
requirement and
✔ Service status update through SMS to the problem management Send & Receive Samples
system
Send Receive
✔ If the call is not closed within stipulated time, escalate the problem RPT 68629# Thanks for reporting. The job
automatically to the management Vending has been assigned to the
Machine Not engineer. The problem will be
✔ Closes the status and notify the tracking managers
Working resolved in 2 working hours
The solution provides SMS server, Application Server and Rule Engine with
The problem is pending for
built-in communication gateways and can be implemented in hours. more than 24 hours without
any assessment
* Problem Escalation Message
Solution Deployment Network Diagram
Contact Information:
Vyasaka Technologies Pte Ltd
2 1, S c i e n c e P a r k R o a d ,
# 02 - 0 3 A T h e A q u a r i u s ,
Singapore – 117 628
Telephone: +65.6559 9089
Facsimile : +65 6872 6025
Email: sales@vyasaka.com
Website: www.vyasaka.com
Vyasaka Technologies Pte Ltd Singapore Registration No: 20041491R
BR/06/10