Interpersonal Communication Emotions & Interpersonal Influence Overview  Concepts of emotions  Feelings and communication  Factors that affects emotions  Interpersonal influence Emotions  Are humans unique in our abilities of communicating emotions? https://www.youtube.com/watch?v=GDtcFWBaO7E Types of Emotions  Basic emotions: primary feelings that are experienced universally Types of Emotions  Basic emotions: primary feelings that are experienced universally Types of Emotions  Basic emotions: primary feelings that are experienced universally Vocalizations communicating the basic emotions can be recognized by non English-speaking cultures (Sauter et al., 2010) Types of Emotions  Dimensions of emotions • Valence: unpleasant vs. pleasant • Intensity: calm vs. aroused • Emotions can be combined to form different feelings: joy + trust = love, anger + disgust = contempt Types of Emotions  Social emotions: feelings strongly related to interpersonal experiences, “as experienced, recalled, anticipated or imagined” • E.g., embarrassment, guilt, shame, envy, pride, which are as opposite to basic emotions which only require the awareness of one’s own physical state Components of Emotions  What were your feelings on your first date? • The physiological reaction • Self perceptions of emotion: anticipated or reflective feelings • Nonverbal markers • Action tendencies: e.g., fear – fight or flight Feelings and Communication  Feelings cause communication • Talk about how you feel, nonverbal expressions of feelings • Communication products as a result of sharing emotions Feelings and Communication  Communication affects feelings • We craft messages to make people feel warm, embarrassed, or jealous • Sharing feelings is good for the psychological well-being Feelings and Communication  Feelings shape interpretation of messages • Our feelings toward someone influence our interpretation of the motivation behind his/her message Causes of Emotions  Appraisal Theories: emotions are extracted from our cognitive evaluations of events (as opposed to physiological/neurological theories of emotions) Perception Appraisal Mediation Perceptions of a stimulus Judgment of (1) whether conditions are favorable or unfavorable and (2) whether you have sufficient resources to cope Emotional responses as a result of appraisal Factors Affect Emotions  Emotional intelligence: people’s ability to understand and manage one’s own feelings, as well as the moods and emotions of others • Self-awareness: the ability to recognize personal emotions and their effects • Self-control: the ability to control impulses and to suspend judgment • Empathy: the ability to understand the emotional makeup of other people • Communication and social skills https://www.youtube.com/watch?v=QX_oy9614HQ&t=15s Factors Affect Emotions  The intimacy of a relationship • We are likely to express our ...

1. Interpersonal Communication
Emotions & Interpersonal Influence
Overview
Emotions
communicating
emotions?
https://www.youtube.com/watch?v=GDtcFWBaO7E
Types of Emotions
universally

2. Types of Emotions
universally
Types of Emotions
universally
Vocalizations communicating the basic emotions can be
recognized by non English-speaking cultures (Sauter et al.,
2010)
Types of Emotions
• Valence: unpleasant vs. pleasant
• Intensity: calm vs. aroused
• Emotions can be combined to
form different feelings: joy +
trust = love, anger + disgust =
contempt
Types of Emotions

3. experiences, “as experienced, recalled, anticipated or imagined”
• E.g., embarrassment, guilt, shame, envy, pride, which are as
opposite to
basic emotions which only require the awareness of one’s own
physical state
Components of Emotions
our feelings on your first date?
• The physiological reaction
• Self perceptions of emotion: anticipated or reflective feelings
• Nonverbal markers
• Action tendencies: e.g., fear – fight or flight
Feelings and Communication
ication
• Talk about how you feel, nonverbal expressions of feelings
• Communication products as a result of sharing emotions
Feelings and Communication

4. • We craft messages to make people feel warm, embarrassed, or
jealous
• Sharing feelings is good for the psychological well-being
Feelings and Communication
• Our feelings toward someone influence our interpretation of
the
motivation behind his/her message
Causes of Emotions
cognitive
evaluations of events (as opposed to physiological/neurological
theories of emotions)
Perception Appraisal Mediation
Perceptions of a
stimulus
Judgment of (1) whether
conditions are favorable or
unfavorable and (2) whether you
have sufficient resources to cope

5. Emotional responses as
a result of appraisal
Factors Affect Emotions
manage
one’s own feelings, as well as the moods and emotions of others
• Self-awareness: the ability to recognize personal emotions and
their effects
• Self-control: the ability to control impulses and to suspend
judgment
• Empathy: the ability to understand the emotional makeup of
other people
• Communication and social skills
https://www.youtube.com/watch?v=QX_oy9614HQ&t=15s
Factors Affect Emotions
• We are likely to express our emotions to someone we feel
intimate with,
especially for negative emotions
Factors Affect Emotions

6. emotions
• Display rules (when, where, and how emotions should be
expressed) are
different across cultures
• Chinese respondents express emotions primarily through eyes
while
American respondents reveal through eyebrows and mouths
Factors Affect Emotions
• Collectivistic cultures: emotions occur between people and
relationships,
e.g., feeling happy if being accepted and feeling shame if being
rejected
• Individualistic cultures: emotions are independent internal
state and people
experience emotions within themselves, e.g., feeling pride
because of self-
achievement and feeling anger due to a failure
Factors Affect Emotions
al Sex
• In general, women experience emotions more frequently, and

7. tend to reply
more on emotional support than men
• Men tend to express powerful emotions like anger more than
women
• Women tend to express sadness, fear, and happiness more than
men
• Men experience more sexual jealousy, women more emotional
jealousy
• Masculine women and feminine men reported more positive
emotions
never
told you (or anybody)
interviews
and
2 pages for your reflection on the influence skills), double-
spaced and in APA format
Reflection Paper Topic #1

8. change another person’s beliefs, attitudes, or actions
Interpersonal Influence
https://www.youtube.com/watch?v=mV1CkKDWUeI
raction
• Gain assistance, e.g., can I borrow your notes?
• Give advice, e.g., I think you should quit smoking
• Change orientation, e.g., here is why you are wrong about this
issue
• Share activity, e.g., let’s hang out together tonight
• Change relationship, e.g., we should agree not to date other
people
• Obtain permission, e.g., Dad, can I use the car?
• Enforce rights and obligations, e.g., it is your turn to take out
the trash
Influence Goals
-primary goals that arise during
interactions
and shape communication strategies
• Identity: protect and maintain positive self-image

9. • Interaction: manage the conversation in a socially appropriate
manner
• Relationship: retain/improve the quality of the relationship
• Personal resources: maximize assets and minimize costs
• Arousal: emotion management
Influence Goals
Influence Messages
negative way?
• Pre-giving a reward: I will give you $10 if you clean your
mess
• Threat: I am going to be really mad at you if you don’t clean
the mess
Influence Messages
comparing that person to other people when making the request?
• Self-feeling: you will feel good about yourself if you clean
your mess
• Altercasting: respectable people keep their places clean

10. Influence Messages
power?
• Expertise: if you clean the house, your friend will want to
spend more
time with you
Influence Messages
• Use implicit messages if you know the other person is against
your
proposition, otherwise your request may backfire
Influence Messages
of argument: do you want to use a lot of rational
arguments when making the request?
• Only use a lot of arguments to appeal to people who are
interested in the
topic
Dealing with Possible Refusal

11. ailable this
Sunday?
absence but ….
be quick
clean your mess
someone from my
hometown in this class
-ended, e.g., I would appreciate if you
can help me with
the exam but I understand you have a busy schedule
nfluence involve a lot of secondary goals
therefore
they are high stakes episodes
• Leaving that person some room to say no
• Don't judge yourself harshly if you are turned down
• Attend to your secondary goals and focus on relationship by
small talks,
exploring common interests, and expressing liking
High Stakes Episodes
Interpersonal CommunicationOverviewEmotionsTypes of

12. EmotionsTypes of EmotionsTypes of EmotionsTypes of
EmotionsTypes of EmotionsComponents of EmotionsFeelings
and CommunicationFeelings and CommunicationFeelings and
CommunicationCauses of EmotionsFactors Affect
EmotionsFactors Affect EmotionsFactors Affect
EmotionsFactors Affect EmotionsFactors Affect
EmotionsReflection Paper Topic #1Interpersonal
InfluenceInfluence GoalsInfluence GoalsInfluence
MessagesInfluence MessagesInfluence MessagesInfluence
MessagesInfluence MessagesDealing with Possible RefusalHigh
Stakes Episodes
RPZ Marketing: The Background
Narrator
It is several months after Carl Genaflek met with his old
employee, Regina Poincy Zimmerman. Since then, Regina's
company, RPZ Social Media Analytics, has acquired Carl's
company, Genaflek Marketing. The new company that resulted
from the acquisition is called RPZ Marketing.
The following video appears on the About Us page on the RPZ
Marketing website.
Ravin
Welcome! My name is Ravin James, and am the Director of
Business Development here at RPZ Marketing. I am here to tell
you about the exciting new developments at RPZ Marketing,
and to tell you about how RPZ can help your business maximize
its marketing strategy.
RPZ Marketing is a new company that resulted from the
exciting merger between RPZ Social Media Analytics and
Genaflek Marketing.
What Genaflek Marketing brings to the table is thirty years of
experience as a pioneering leader in the marketing industry!
What RPZ Social Media Analytics brings to the table is
expertise in contemporary social media marketing strategies,

13. like search engine optimization. With the combined expertise,
we will be able to serve your diverse media needs better than
anyone else in the industry!
Carl
Hello, I am Carl Genaflek, the founder of Genaflek Marketing. I
am excited to be a part of this new partnership. Both our old
and our new clients will benefit by the combined expertise of
these two companies. I will be leaving the day-to-day running
of this business to spend more time with my family, but I will
continue to play an active role in the company.
Ravin
In today's business, there are no one-size-fits-all solution for
your marketing needs. Here at RPZ Marketing, we will be able
to create individualized service packages that leverage
traditional marketing strategies and innovative new ones that
reflect the dynamic world of social media.
Josh
I have been a proud part of the Genaflek family for about 10
years, and I am really excited about the opportunities that come
with this merge. I look forward to working with old clients to
develop groundbreaking new social media strategies. And I look
forward to working with new clients to develop comprehensive
strategies from the ground up.
Regina
Hi! I am Regina Poincy Zimmerman, CEO of RPZ Marketing.
We are thrilled to have the opportunity to serve your
differentiated marketing needs.
Ravin
All of us here at RPZ Marketing look forward to working with
you, our clients, in new and innovative ways.
Credits
Subject Matter Expert: Jennifer Herrera
Interactive Design: Patrick Lapinski, Kate Bendzick
Media Instructional Design: Naomi Rockler-Gladen
Instructional Design: Joe Lane

14. Project Manager: Laura Rosene