1. Business Activity Monitoring
by Systar
Process Performance for Check Image
The Challenge
The check processing landscape has changed dramatically from • Processing Zone: Monitor the dollar value moving into and
the days of clearing paper checks. Today, efficiency is skyrocket- out of the process. Quickly see when your process is slowing
ing through image exchange, and so are the needs for effective down or building up a large dollar value that has yet to be
monitoring of the electronic process. processed, increasing the risk of holdover items. Proactively
take action before a situation becomes critical.
Ensuring that everything is processed on time, every time, becomes
• Sending Zone: Actively monitor the frequency and value of
more critical as a bank processes for other financial institutions.
outbound files to know that they are being sent to each
Not meeting service level agreements (SLAs) may have significant
channel as expected.
financial implications and customers can easily defect to other pro-
viders with better services or lower costs.
In addition to these three zones, Systar’s application provides re-
search capabilities to answer the proverbial question, “Where is my
The Solution
file?” It also provides alert and alarm management to continuously
Systar’s Process Performance for Check Image application track where and when they occurred, their current status, and when
addresses these challenges by delivering real-time performance they were acknowledged, escalated, or canceled.
insight into the check image exchange environment. It mitigates
operational risks by tracking each file through every processing
step while providing early warning of emerging issues.
Process Performance for Check Image enables proactive action
by focusing on three key areas of the process:
• Landing Zone: Ensure that you are receiving files when
you expect them and that they are at normal values,
whether it is an ICL from branch capture, a corporate of
FI customer, a trading partner or an exchange.
Real-time dashboards provide visibility into your check image exchange
business by channel and trading partner to improve operational efficiency,
better serve your customers, and reduce risk.
www.Systar.com
M A N A GE WITH VISION

2. Benefits • Customer Satisfaction: Deliver the About Systar
results your customers expect and be
Systar’s Process Performance for Check Over 180 clients worldwide, including 10
able to proactively notify them of any
Image application provides the results of the world’s 15 largest banks, rely on
potential issue before it impacts end of
needed to compete successfully in the Systar’s performance management
day so that corrective action can be taken
check image exchange business. software to maximize the efficiency of
by all parties. This is especially critical their business operations and IT infra-
• Risk and Control: Identify emerging if you are processing for other financial structure. Systar is widely regarded as
operational issues and proactively institutions. the leading provider of Business Activity
address them before business impact. Monitoring (BAM) solutions and offers
innovative capacity management
Measure performance and ensure you Why Systar’s Process Performance
software for both physical and virtual
are meeting SLAs. for Check Image
server environments. Systar is listed
on the NYSE Euronext Paris Stock
• Revenue: Increase the number of items Systar currently monitors more than half of
Exchange (ISIN: FR0000052854-SAR),
sent to the Federal Reserve or other the U.S. check image processing volume.
and has offices in North America and
exchanges at better rates while eliminating Process Performance for Check Image Europe. More information about Systar
high value holdover items. Utilize your delivers real-time, end-to-end performance is available at www.systar.com
check monitoring solution to drive com- monitoring of the check image exchange
petitive advantage and attract new environment from a business perspective.
financial institution clients. The application includes alerts for critical
situations and FedEx-style tracking of every
• Cost of Operations: Replace manual
check image file. Its intuitive dashboards
surveillance with continuous monitoring
provide visibility into your check image
and automated alerts for critical issues.
exchange business by channel and trading
Efficiently balance workforce and
partner to improve operational efficiency,
workload to bring on additional clients United States
better serve your customers, and reduce risk.
and payment volume without increasing 8618 Westwood Center Dr.
Suite 240
staffing levels. For more information on Systar’s Process Vienna, VA 22182
Performance for Check Image application, Tel: +1 703-556-8400
Fax: +1 703-556-8430
please contact your nearest Systar office Email: info@systar.com
Monitor the process against expected
volumes and values in the landing, location or visit www.Systar.com
processing, and sending zones. France
171 bureaux de la Colline
92213 Saint-Cloud Cedex
Tel: +33 (0) 1 49 11 45 00
Check Image Exchange Monitoring Fax: +33 (0) 1 49 11 45 45
Email: info-fr@systar.com
GL R&A DD
United Kingdom
Inbound ICL Outbound ICL Ground Floor Left
Inbound ICLR Outbound ICLR 3 Dyer’s Buildings
London EC1N 2JT
Landing ICL Processing ICL Sending Tel: +44 (0) 2072 692 799
Zone Zone Zone Fax: +44 (0) 2072 429 400
ICLR ICLR
Email: info-uk@systar.com
Landing Zone Process Zone Sending Zone
Dashboard: Dashboard: Dashboard: Spain
• Are we getting ICLs • What are the $ Inbound? • What is the schedule Tel: +34 91 701 03 35
and ICLRs as • What are the $ Outbound by channel?
expected? to GL, R&A, Dupe, ICL, • Did we send ICLs, ICLRs? Email: info-es@systar.com
• If not, alert for further ICLR combined? • Should we have sent
investigation. • Is the difference between ICLs, ICLRs?
Ins and Outs small enough • Are we sending the usual
to show files are processed volume? Germany
in a normal time? If not, • If not, alert for further
alert for further investigation. investigation.
Tel: +49 211 598 8520
Email: info-de@systar.com
Systar, BusinessBridge, OmniVision, BusinessVision, ServiceVision, WideVision and Systar’s logo
www.Systar.com are registered trademarks of Systar. All other brand names, product names and trademarks are the
property of their respective owners. Copyright 2012.
M A N A GE WITH VISION