1. Data Sheet: Application Performance Management
Symantec i3™ for Web Servers
Symantec Indepth™ for Web
Formerly Veritas™ i3 for Web Servers and Veritas Indepth™ for Web
OPTIMIZING THE PERFORMANCE OF WEB-BASED
TRANSACTIONS
Web sites are the first and most commonly used customer
interface for today’s internet-enabled companies. The
quality of experience of a Web site, gauged by response
time, is a direct reflection of the company’s commitment to
customer relationship management and other similar busi-
ness strategies.
Unfortunately, the business consequences of poor
performance are greatest when the demand is at its peak.
Symantec Indepth for Web makes it easy to determine which pages are not
The Symantec™ Web Application Performance meeting service level expectations
Management solutions provide visibility to the interaction
between Web clients and the Web server. They empower
TRACKING BUSINESS OVER A WEB SITE
IT managers, and ensure the performance of Web-based
Symantec Indepth for Web provides detailed visibility into
transactions can be both measured and managed.
the performance of a Web site and the business transac-
Symantec Indepth for Web continually measures the busi- tions the Web site supports. The solution is leveraged to
ness performance of a Web site by measuring Key ensure the service provided to Web site visitors is high in
Performance Indicators (KPIs) and comparing those meas- quality and that the critical business opportunities
urements against service level objectives, which helps to supported via the Web site do not get disrupted.
quantify quality of service.
The hierarchical drill-down of the user interface and the
automatic problem prioritization facilitate the investiga-
tion of performance degradation to rapidly identify the
business processes at risk.
The real end-user response time is measured to ensure
timely delivery of content to visitors. Page hits are tracked
to determine the most active pages on the Web site,
helping to prioritize areas for improvement.
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2. Data Sheet: Application Performance Management
Symantec i3 for Web Servers and Symantec Indepth for Web
Service level thresholds are defined and monitored to • Increased customer acquisition
ensure customer satisfaction and retention. Abandons are
• Increased transaction frequency
tracked to quickly determine potential lost business and
help prioritize redesign efforts. • Reduced sales cycle
Individual I.P. addresses or customer defined groups of • Greater customer satisfaction and loyalty
addresses can be tracked. This allows IT organizations to
• Higher conversion ratios
monitor their business by audience.
• Global understanding of your Web-based application
HIGHLIGHTS performance
• Measure the real response time of pages representing
• Ensures the presentation layer of application is
Web-based transactions
performing to service level expectations
• Compare response time to service level expectations, by
• Isolate and focus on business critical transactions
page or group
• Visibility into page components to under what
• Track the number of Web page visits
contributed to overhead
• Aggregate visitors by geographical regions
• Differentiate service levels by geography
• Aggregate visitors by connection type
• Correlate statistics from the Web server and the
• Track Web performance by unique I.P. address or group operating system
of addresses (e.g. a department)
TAKE ACTION TO IMPROVE WEB-BASED BUSINESS AND
• Monitor Siebel views and titles
APPLICATION
• Monitor SAP titles Improving the quality of experience for Web site visitors
requires the collection and analysis of KPIs to attract and
• Monitor PeopleSoft application user
maintain customers. Business models that leverage Web
• Comprehensive filtering to isolate unique pages sites need to be continually monitored because these KPIs
are leveraged to ensure profitability and maximum return
• Collect data from both the Web server and the operating
on technology investments.
system
Visibility over time is required to increase business effi-
BENEFITS ciency and prioritize future investments. Knowing where to
• Performance visibility into Web business processes and focus resources and the impact it will have on the bottom
applications
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3. Data Sheet: Application Performance Management
Symantec i3 for Web Servers and Symantec Indepth for Web
line provides the intelligence required to increase Comprehensive visitor analysis is required to determine
customer satisfaction and loyalty. the effectiveness of Web-based content.
Providing a positive experience to customers leads to Symantec Indepth for Web allows you to track performance
shorter sales cycles and increased business volume. It typi- by individuals and groups by unique I.P. address –
cally costs significantly less to maintain an existing providing critical business information.
customer than it does to obtain a new one. Therefore,
providing the optimal user experience is critical to STREAMLINE WEB-BASED BUSINESS
customer acquisition and retention. Getting in touch with the customer experience can only
help improve the relationship between the service provider
Customer relationship management via the Web depends
and the user. Understanding the response time on a
heavily on a Web site’s “stickiness” and its ability to
mission critical business transaction provides a “report
provide self-service capabilities to customers.
card” on how well customers are being serviced and their
While this 24x7 customer interaction opens alternative probability of retention.
business opportunities, it also creates challenges for
Web sites will continue to play an increasing role in today’s
ensuring business efficiency.
business strategy. Measuring KPIs of Web sites provides
actionable data to ensure faster, smarter decisions and
maximum profits.
Recognizing inefficiencies is the first step in making
improvements. Symantec Indepth for Web delivers a
methodology for identifying inefficient business processes,
while other solutions provided within Symantec i3 help to
drill down and resolve the root cause of performance
degradation.
Compare, contrast, and analyze end-user performance by user type.
PART OF THE COMPREHENSIVE SYMANTEC I3 SOLUTION
Symantec i3 for Web Servers is a superset of Symantec
Metrics related to Web site performance can measure the Indepth for Web. It is an ideal solution for operation and
success of funneling customers to this alternative support production groups that need comprehensive alerting and
channel. However, true indicators of success can only be reporting. Part of the Symantec i3 solution family, it lever-
displayed if transaction volume and response time are ages a modular, integrated architecture to provide the
among the metrics that are tracked. ability to measure performance end-to-end.
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4. Data Sheet: Application Performance Management
Symantec i3 for Web Servers and Symantec Indepth for Web
TECHNICAL SPECIFICATIONS
Collector
• Sun® Solaris® 2.6, 2.7, 2.6, 2.8-64, 2.9-64
• HP-UX® 11-32, 11-64, 11i, 11i-64
• IBM® AIX® 4.3-32, 4.3-64, 5.1L-32, 5.1L-64, 5.2L-32,
5.2L-64
• Red Hat® 7.0, 7.1, 7.2, 8
• Microsoft® Windows® 2000 Server,
Windows NT® 4.0 Server, Windows XP,
Windows Server™ 2003
Alerting and Reporting features allow IT managers to be both reactive and
proactive.
Focal Point
• Sun Solaris 2.6, 2.7, 2.6, 2.8-64, 2.9-64
In the dynamic environment of Web-based applications • HP-UX 11-32, 11-64, 11i, 11i-64
many unanticipated changes happen every day. In an • AIX 4.3-32, 4.3-64, 5.1L-32, 5.1L-64, 5.2L-32, 5.2L-64
effort to ensure end-user service levels are not impacted, • Red Hat 7.0, 7.1, 7.2, 8
IT managers must react quickly as performance degrades. • Windows 2000 Server, NT 4.0 Server, XP, 2003
The alerting capabilities of Symantec i3 for Web Servers
ensures IT managers and operational groups will be made
Web Servers
aware of problems quickly—before the end users pick up
• Apache 1.3.6+
the phone.
• Apache 2.x
The comprehensive reporting features empower IT groups • IPlanet 4.1+
to be proactive with the management of Web-based appli- • iPlanet/SunOne/Sun JSWS 6.0+
cations. By providing Web server and presentation layer • IIS 4.0+
focused reports, Symantec i for Web Servers highlights
3
• Netscape 3.6+
potential problems and trends. The reports are very useful • WebLogic 6.1+
for trend analysis and capacity planning. Custom reports • WebLogic 8 , 8.1
for PeopleSoft, Siebel, and SAP ensure conversions and
upgrades are meeting service level expectation.
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