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  1. 1. Data Sheet: Application Performance Management Symantec i3™ for Web Servers Symantec Indepth™ for Web Formerly Veritas™ i3 for Web Servers and Veritas Indepth™ for Web OPTIMIZING THE PERFORMANCE OF WEB-BASED TRANSACTIONS Web sites are the first and most commonly used customer interface for today’s internet-enabled companies. The quality of experience of a Web site, gauged by response time, is a direct reflection of the company’s commitment to customer relationship management and other similar busi- ness strategies. Unfortunately, the business consequences of poor performance are greatest when the demand is at its peak. Symantec Indepth for Web makes it easy to determine which pages are not The Symantec™ Web Application Performance meeting service level expectations Management solutions provide visibility to the interaction between Web clients and the Web server. They empower TRACKING BUSINESS OVER A WEB SITE IT managers, and ensure the performance of Web-based Symantec Indepth for Web provides detailed visibility into transactions can be both measured and managed. the performance of a Web site and the business transac- Symantec Indepth for Web continually measures the busi- tions the Web site supports. The solution is leveraged to ness performance of a Web site by measuring Key ensure the service provided to Web site visitors is high in Performance Indicators (KPIs) and comparing those meas- quality and that the critical business opportunities urements against service level objectives, which helps to supported via the Web site do not get disrupted. quantify quality of service. The hierarchical drill-down of the user interface and the automatic problem prioritization facilitate the investiga- tion of performance degradation to rapidly identify the business processes at risk. The real end-user response time is measured to ensure timely delivery of content to visitors. Page hits are tracked to determine the most active pages on the Web site, helping to prioritize areas for improvement. Page 1 of 5
  2. 2. Data Sheet: Application Performance Management Symantec i3 for Web Servers and Symantec Indepth for Web Service level thresholds are defined and monitored to • Increased customer acquisition ensure customer satisfaction and retention. Abandons are • Increased transaction frequency tracked to quickly determine potential lost business and help prioritize redesign efforts. • Reduced sales cycle Individual I.P. addresses or customer defined groups of • Greater customer satisfaction and loyalty addresses can be tracked. This allows IT organizations to • Higher conversion ratios monitor their business by audience. • Global understanding of your Web-based application HIGHLIGHTS performance • Measure the real response time of pages representing • Ensures the presentation layer of application is Web-based transactions performing to service level expectations • Compare response time to service level expectations, by • Isolate and focus on business critical transactions page or group • Visibility into page components to under what • Track the number of Web page visits contributed to overhead • Aggregate visitors by geographical regions • Differentiate service levels by geography • Aggregate visitors by connection type • Correlate statistics from the Web server and the • Track Web performance by unique I.P. address or group operating system of addresses (e.g. a department) TAKE ACTION TO IMPROVE WEB-BASED BUSINESS AND • Monitor Siebel views and titles APPLICATION • Monitor SAP titles Improving the quality of experience for Web site visitors requires the collection and analysis of KPIs to attract and • Monitor PeopleSoft application user maintain customers. Business models that leverage Web • Comprehensive filtering to isolate unique pages sites need to be continually monitored because these KPIs are leveraged to ensure profitability and maximum return • Collect data from both the Web server and the operating on technology investments. system Visibility over time is required to increase business effi- BENEFITS ciency and prioritize future investments. Knowing where to • Performance visibility into Web business processes and focus resources and the impact it will have on the bottom applications Page 2 of 5
  3. 3. Data Sheet: Application Performance Management Symantec i3 for Web Servers and Symantec Indepth for Web line provides the intelligence required to increase Comprehensive visitor analysis is required to determine customer satisfaction and loyalty. the effectiveness of Web-based content. Providing a positive experience to customers leads to Symantec Indepth for Web allows you to track performance shorter sales cycles and increased business volume. It typi- by individuals and groups by unique I.P. address – cally costs significantly less to maintain an existing providing critical business information. customer than it does to obtain a new one. Therefore, providing the optimal user experience is critical to STREAMLINE WEB-BASED BUSINESS customer acquisition and retention. Getting in touch with the customer experience can only help improve the relationship between the service provider Customer relationship management via the Web depends and the user. Understanding the response time on a heavily on a Web site’s “stickiness” and its ability to mission critical business transaction provides a “report provide self-service capabilities to customers. card” on how well customers are being serviced and their While this 24x7 customer interaction opens alternative probability of retention. business opportunities, it also creates challenges for Web sites will continue to play an increasing role in today’s ensuring business efficiency. business strategy. Measuring KPIs of Web sites provides actionable data to ensure faster, smarter decisions and maximum profits. Recognizing inefficiencies is the first step in making improvements. Symantec Indepth for Web delivers a methodology for identifying inefficient business processes, while other solutions provided within Symantec i3 help to drill down and resolve the root cause of performance degradation. Compare, contrast, and analyze end-user performance by user type. PART OF THE COMPREHENSIVE SYMANTEC I3 SOLUTION Symantec i3 for Web Servers is a superset of Symantec Metrics related to Web site performance can measure the Indepth for Web. It is an ideal solution for operation and success of funneling customers to this alternative support production groups that need comprehensive alerting and channel. However, true indicators of success can only be reporting. Part of the Symantec i3 solution family, it lever- displayed if transaction volume and response time are ages a modular, integrated architecture to provide the among the metrics that are tracked. ability to measure performance end-to-end. Page 3 of 5
  4. 4. Data Sheet: Application Performance Management Symantec i3 for Web Servers and Symantec Indepth for Web TECHNICAL SPECIFICATIONS Collector • Sun® Solaris® 2.6, 2.7, 2.6, 2.8-64, 2.9-64 • HP-UX® 11-32, 11-64, 11i, 11i-64 • IBM® AIX® 4.3-32, 4.3-64, 5.1L-32, 5.1L-64, 5.2L-32, 5.2L-64 • Red Hat® 7.0, 7.1, 7.2, 8 • Microsoft® Windows® 2000 Server, Windows NT® 4.0 Server, Windows XP, Windows Server™ 2003 Alerting and Reporting features allow IT managers to be both reactive and proactive. Focal Point • Sun Solaris 2.6, 2.7, 2.6, 2.8-64, 2.9-64 In the dynamic environment of Web-based applications • HP-UX 11-32, 11-64, 11i, 11i-64 many unanticipated changes happen every day. In an • AIX 4.3-32, 4.3-64, 5.1L-32, 5.1L-64, 5.2L-32, 5.2L-64 effort to ensure end-user service levels are not impacted, • Red Hat 7.0, 7.1, 7.2, 8 IT managers must react quickly as performance degrades. • Windows 2000 Server, NT 4.0 Server, XP, 2003 The alerting capabilities of Symantec i3 for Web Servers ensures IT managers and operational groups will be made Web Servers aware of problems quickly—before the end users pick up • Apache 1.3.6+ the phone. • Apache 2.x The comprehensive reporting features empower IT groups • IPlanet 4.1+ to be proactive with the management of Web-based appli- • iPlanet/SunOne/Sun JSWS 6.0+ cations. By providing Web server and presentation layer • IIS 4.0+ focused reports, Symantec i for Web Servers highlights 3 • Netscape 3.6+ potential problems and trends. The reports are very useful • WebLogic 6.1+ for trend analysis and capacity planning. Custom reports • WebLogic 8 , 8.1 for PeopleSoft, Siebel, and SAP ensure conversions and upgrades are meeting service level expectation. Page 4 of 5
  5. 5. Data Sheet: Application Performance Management Symantec i3 for Web Servers and Symantec Indepth for Web More information Visit our Web site www.symantec.com To speak with a Product Specialist in the U.S. Call toll-free 1 (800) 745 6054. To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our Web site. About Symantec Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com Symantec Corporation World Headquarters 20330 Stevens Creek Boulevard Cupertino, CA 95014 USA 1 (408) 517 8000 1 (800) 721 3934 www.symantec.com Symantec and the Symantec logo are U.S. registered trademarks of Symantec Corporation. Veritas, Indepth, and i3 are trademarks of Symantec Corporation. All other brand and product names are trademarks of their respective holder(s). Copyright © 2006 Symantec Corporation. All rights reserved. Printed in the USA. All product information is subject to change without notice. 01/06 10506923 Page 5 of 5