Vijayalakshmi K R is an experienced IT professional seeking a role utilizing her technical support, training, and problem solving skills. She has over 5 years of experience in Windows server administration, support, and training. Currently she provides IT support to end users of NEA in Singapore, assisting with software installations, hardware and software troubleshooting, and managing incident tickets.

1. VIJAYALAKSHMI K R
Email: viji_astro@yahoo.co.in Block 65 ,Kallang Bahru,
Phone: (+65) 9004 6800 8-313, Singapore 330065
Career Objective:
Currently I am seeking a role which will draw on my well-developed technical support, industrial training
skills and my penchant for solving and analysis of incidents with enthusiasm for working in a team towards
achieving quality improvement and best practice outcomes within a setting that is governed by a framework
of policies & procedures.
Skill Set
An experienced IT professional with proven track record in the areas of IT Infrastructure Management,
Wintel Administration, Support functions and Training for organizations in Services, Products and Banking
industries.
 5+ years of experience in varied components including:
 Windows Server Administration (Windows 2012/2008/2003/2000)
 Windows Clients Expertise (Win98, XP, Vista, Win 7 & Win 8)
 Proficiency on Microsoft Technologies such as AD, Hyper-V, MSCS Cluster, Networking, Servicing,
MDT, MBAM etc.
Professional Experience
Comtel Solutions: Since July 2014
Client:NCS Pte Ltd
Providing IT service and support to end users of NEA ,as per the Service Level Agreement of NCS Pte Ltd.
Environment: (Windows Vista, Windows 7)
 Upgrading users Workstations,Notebook from windows Vista to Windows 7.
 Installing and Troubleshooting applications like Outlook 2007,2010.Lync,Cisco VPN ,Secure age.
 Handling incident related to users Hardware and Software issues.
 Have working Knowledge on tools Like BMC Remedy and Dynamics CRM.
 Responsible to create solution articles for known/repeated issues and triage within the team.
 Proficient in handling issues with users logon process,Antivirus definition update and
troubleshooting Printers.
Teamware Solutions April 2013 - Dec 2013
Support Engineer
Client : Microsoft R&D India Pvt Limited
Supported Microsoft premier customers, with technical issues affecting the technologies offered in
Windows products and resolving issues under Service Level Agreement as per Microsoft support policies

2. Environment: (Windows 2003,2008,2008 R2, 2012 Servers & Windows 7,8 Clients )
 Windows Setup and Installation, In-place upgrade and Repair, Backup & Recovery, File Systems,
Fault Tolerance and Disk management, SAN, iSCSI, Blue Screens, Boot issues, Registry issues
 Failover Clustering (2008 /R2)/MSCS (2003) - Installation, Configuration of Nodes and resources,
MSDTC, Print Cluster, Cluster Disaster Recovery
 Worked on Servicing Technologies (Service Packs, Hotfixes and Security updates, CBS, CheckSur,
SFC, Windows Recovery Environment)
 Windows OS and Software Deployment Technology
 Supported Backup technologies like VSS tracing, EMS, Automated System recovery, NTBackup,
WSS Backup )
 Worked on Virtualization technology like implementation of hyper-v and cluster integrated
hyper-v.
 Handled Storage issues (Basic, dynamic and GPT disks)
E-mind Technologies
Corporate Trainer / System Administrator Nov 2011- Jan 2013
 Trained students for MCITP Certification
 Analyzed system & network related issues and resolved them.
 Monitored system& server performance using windows internals and third party tools.
 Assisted students to learn analytical / problem solving skills.
 Provided training real-time on Windows Server Administration / troubleshooting in a virtualized
environment.
 Trained Microsoft Real time scenarios for Students and corporate employees using Vmware
Virtualization
Rooman Technologies
Corporate Trainer Nov 2010 - April 2011
 Trained students on hardware (A+ certification)
 Practical labs on networking and coaching on N+ certification
 Assisted students on achieving MCSA certifications (Windows Server 2003 AD, XP, Vista)
 Trained corporate employees on windows operating systems functionalities.
CMS Info systems Private Ltd Nov 2008 - Sep 2009
Faculty Engineer
 Trained students on hardware, networking (N+) and MCSA certification (Windows Server 2003
AD, XP, Vista)
 Delivered CSS course for employees and students.
 Handled the training for 640-802 exam: Switching and routing, STP, VLAN, IOS Basics and
configuration.
 Also handled Oracle 9i and delivered CSS training.
 Solved network problems and helped Lab Instructors to maintain the Network Infrastructure.
 Created a lab setup of a forest root and child domain using VMware Server.
Scholastics:

3. Courses Completed
 Implant Training in PC Hardware
 CCNA
 BA-Hindi (Hons).
Achievements & Participation:
 Athletics in High school(Divisional Level)
 Undergone GIS spots Training,
 Certification in Painting, Sketching Competition
 Club awards, Value Education outing,
 Written(IIT-JEE)
 Bagged 1st Prize (NIT) For Paper Presentation.
Areas of Interest:
 Wintel Administration.
 Active Directory and Networking.
 Personality and communication development.
 Management Quality
 Training and Co-ordination
 Product Research
PERSONAL DOSSIER
Date of Birth 12th October 1986
Language Proficiency English, Tamil, Hindi
References Available on request
(VIJAYALAKSHMI K R)
Examinations Discipline/
Specializations
School/College Board/University Year of
Passing
B.Sc. Physics with
Specialized (P.C
Hardware)
Lady Doak College Madurai Kamaraj
University
2008
H.Sc. Science & Math AnnaMalaiar Girls School State Board 2004
S.S.L.C AnnaMalaiar Girls School State Board 2002