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Lightning Talk #2: Sustaining Transformation in Government Agencies by Gerry Gaffney & Julian Huxham


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The presenters have worked on a range of projects with the Department of Justice, and some of them have been transformative. One of the projects that they will be sharing about is the implementation of a new Jury Management System – while ostensibly an “IT” project, it enabled the organisation to reimagine the way it viewed the citizenry, re-engage them in a more positive fashion, and even “export” the solution to other jurisdictions to turn it into a revenue stream.

Join Gerry and Julian as they share with you a truthful account of these projects, exploring which elements are crucial to embarking on the journey of transformation, and discussing the traps and the pitfalls that can derail your efforts.

Published in: Design
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Lightning Talk #2: Sustaining Transformation in Government Agencies by Gerry Gaffney & Julian Huxham

  1. 1. Sustaining Transformation in Government Agencies Photo: Richard Freeman Gerry Gaffney @gerrygaffney Julian Huxham @entitydesignco
  2. 2. Gerry @gerrygaffney
  3. 3. Julian @entitydesignco
  4. 4. Projects
  5. 5. Enabling transformation: Environment Photo:Rmew
  6. 6. Enabling transformation: Culture Photo:LizCastro
  7. 7. Enabling transformation: People Photo:GerryGaffney
  8. 8. Obstacles: Stockholm Syndrome Photo:LukeDuncan.
  9. 9. Obstacles: Entropy Photo:GerryGaffney
  10. 10. Obstacles: Lack of Cohesion Photo: Ralf Κλενγελ.
  11. 11. Strategy 1: Have a strategy! Photo:ChadeMiller.
  12. 12. Strategy 2: Articulate a vision Photo:GerryGaffney
  13. 13. Strategy 3: Take a service view Photo:givesmehell.
  14. 14. Strategy 4: Guardians & Champions Photo:philHendley.
  15. 15. Strategy 5: Continuous improvement Photo:DavidBotéEstrada.
  16. 16. Strategy 6: Be Citizen-Centered Photo:HombreTangencial(JOP).
  17. 17. Gerry Julian @gerrygaffney @entitydesignco Thank you!