This presentation on the growth of the Assessing leadership capability and performance was presented by Liz Kentish at FM EXPO - The only dedicated communities management exhibition in the Middle East. Visit www.fm-expo.com for more details

1. the people development experts
Leadership capability and
performance
Liz Kentish

2. the people development experts
Objectives
 Be able to explain the qualities of an effective leader
 Have benchmarked yourself against those qualities and
developed actions to improve
 Be able to explain the difference between leading and
managing
 Be able to explain the value of sharing the business
vision with the team
 Be able to develop your team goals based on the
business vision.

3. the people development experts
Activity
Where are you now?
 On a scale of 1-10, where 1 is ‘I really struggle to
get the best out of my people’ and 10 is ‘I always
get the best out of my people’ where would you
score yourself right now?
 Please circle that number in your workbook on page
2.

4. the people development experts
Activity
Great leaders and their qualities
 Work with the person next to you
 Consider great leaders you know/know of and choose
one in particular
 Write down on the handout sheet all the qualities they
display e.g. sets clear objectives, not afraid to take action
 Then, rate yourself against those qualities (My Rating)
 Next, decide where you would like to be (Desired Rating)
 Lastly, write down actions you will take to reach your
Desired Rating
 You have 15 minutes for this activity.

5. the people development experts
Leader or Manager?
 Manager – ‘A person controlling or administering a
business’
 Leader – ‘A person who causes others to go with
him, by guiding and showing the way; guides by
persuasion and argument.’
Oxford English Dictionary

6. the people development experts
Manager/Leader Contrast
Manager Leader
Administer
Maintain
Systems/Structure Focus
Control
Short-term
How/When
Accept
Bottom line
Do things right
Innovate
Develop
People Focus
Trust
Long-range
What/Why
Challenge
Horizon
Do the right thing

7. the people development experts
Activity
Vision Questions
 What does the vision mean for the way we work in
our department?
 What do we currently do that helps us achieve the
vision?
 What do we currently do that gets in the way of us
achieving the vision?
 How can we ensure that what we do works towards
the vision?
 What external factors stop us achieving the vision
and what can we do about them?
 You have ten minutes for this activity.

8. the people development experts
Activity
Team goals
 Review the document on page 7 of your workbook
with the person next to you
 Discuss how you might use this type of action plan
in the workplace and what the benefits might be
 You don’t need to complete the action plan – this is
for you to do when you’re back at work
 Please note down your thoughts.

9. the people development experts
The Why Triangle
WHAT HOW
WHY

10. the people development experts
Activity
The Why Triangle
 Work with the person next to you
 On page 8 of your workbook please write down the
‘whys’ for your team, why should they work towards
the vision and goals?

11. the people development experts
Activity
What Motivates?
Need Managers’
Score
People’s
Score
Money
Interesting and challenging work
Appreciation for job well done
Job security
Feeling ‘in’ on things
Possibilities for promotion
Help with personal problems
Good working conditions
Loyalty from management
5
6
1
4
2
7
3
9
8
1
5
7
2
9
3
8
4
6

12. the people development experts

13. the people development experts
Activity
Being consistently different
 Consider your current team, and on page 10 of your
workbook please complete the table
 You have ten minutes for this activity.

14. the people development experts
Activity
What next?
 Please refer to page 11 of your workbook
 What will you do to move one point further up the
scale?

15. the people development experts
Thank you
liz.kentish@kentishandco.com