The document discusses how changes in travel technology and industry over the past 5 years have impacted travel risk management. Key changes include the rise of artificial intelligence, voice assistants, mobile devices, data access and breaches, work from home trends, and new forms of digital payments. These disruptions have created new risks from increased data access points, always-on connectivity from mobile devices, and the blurring of personal and business travel. Proper travel risk management now requires understanding these new technologies, channels, work patterns and their security implications.

1. The Travel Revolution
How the past 5 years of travel industry/technology changes impact your travel risk management
TODAY!

2. Disruptor or Revolution?
• AI
• Voice
• Mobile
• Parity
• Consolidation
• Data access
• Data breaches
• ‘Travel’
• ‘Business Travel’
• Virtual Office & Working From Home
• Mobility
• 24/7 Business
• Payments
• Risk

3. Do you remember when?

5. And then this happened…

11. What happens in an internet minute?

17. AI and Machine Learning

23. Payment

26. Population

28. Retail Travel

33. Don’t Forget!

35. New Distribution Channels
(NDC)

36. Video Explainer @
https://www.zeno.travel/ndc

37. Global Landscape

38. Travel
Market

39. Business
Travel
Sector

40. While You Were Sleeping…

45. What about “the other guy”?

50. Where is your “office”?

52. What connections?

55. What threats?

57. What risks?

59. What to watch?