Tourism industry


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The role of IT in tourism

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Tourism industry

  1. 1. TOURISM INDUSTRYYesterday, Today and Tomorrow
  2. 2. The TourismIndustry  A country of glorious past and rich heritage.  Places of ancient civilizations dating back to the first ever civilization.  Rich cultural diversity and yet integrity in the entire country.  Lavish temples, huge mosques, churches and grand palaces, forts which add to the flavor for the tourist.  A country where the concept of Atithi Devo Bhava exist, tourism industry holds an edge in this growing economy.
  3. 3. The IT Industry  One of the largest industry governing the Indian economy.  Has pioneered the economic development post the Y2K era.  Have transformed and presented an image of being an IT giant amongst other nations.  One of the few sectors expecting huge growth in this recession and slow economic growth phase.  Has made almost every sector self sufficient, independent and of the highest quality.  With more developments in IT, this sector is here to serve people for ages.
  4. 4. The IT and the Tourism Industry  As per statistics, Indian Tourism has monitored a growth of almost 8% FTAs every year.  The foreign exchange reserve of India have seen an escalation of 18.2% in May 2012 than in May 2011.  A reserve of $10 bn was achieved in 2007 and $15 bn in 2009 and is estimated to reach $50 bn by 2020.  The efficiency and the effectiveness of Tourism industry largely depends on airlines, railways, travel agents, hotel industry and government.
  5. 5. IT in Tourism  Tourism is an extremely information-intensive industry.  Development of IT facilitates speed and efficiency.  IT in tourism mainly includes CRS, EFT, DTN, smart cards, satellite printers, mobile communications and what not.  IT is not airlines/ hotels/ travel agencies/ cruise ships that use the technology but all of them.
  6. 6. ComputerReservation Systems (CRSs) &Global Distribution Systems(GDS) Computerized networks and electronic distribution in tourism emerged in the early 1970s.  They became central to the distribution mix and strategy of airlines.  A CRS is essentially a database which manages the inventory of a tourism enterprise, whilst it distributes it electronically to remote sales offices and external partners.  Intermediaries and consumers can access the inventory and they can make and confirm reservations.  Airlines pioneered this technology.  The GDS in addition to the CRS helps in ticket booking, hotel room booking and can also rent a car.
  7. 7. The Common GDS are:-  The best known global GDSs are Amadeus, Galileo, Sabre, and Worldspan with Amadeus being the only one which is largely owned by European airlines.
  8. 8. Electronic Funds Transfer & Smart Cards  The EFT has revolutionized the travelling experience.  Travellers’ Cheque has been outsmarted by the Electronic Fund Transfers and smart cards.  The Smart Cards have made travelling hassle- free and more fun-filled.  Octopus Cards in Singapore, Oyster Cards in UK or Smart Cards in India are the common Smart Cards.
  9. 9. Smart Card India
  10. 10. Application of IT in domestic travelling:  : The site has recorded the largest number of hits, the largest number of subscribers and maintains perhaps the largest database of customers of a particular transport system in the world.  : Travelling from any place to another within India at any time is made possible by redbus. It provides the data of all kinds of bus services available within two places.
  11. 11. Applications of IT in domestic tourism: , Online services comprising of the entire database of flights, trains and bus facilities within India and abroad. You can book tickets, plan your travel, book hotels, plan trips within cities, night clubs and what not. These have really made travelling and holidaying a lifetime experience. They make the trips hassle free and give value for your money.
  12. 12. System of Information Technologies(SI T) Technology Production Impacts Distribution & sales: -Marketing & PR -Reservations & sales -Advertising -Trade shows -sales aids Management: -General management -Planning -Finance management -Legal affairs -HR & Quality Control Service production: -Product development -Packaging -Risk brokerage - Delivery of services to End users Improved efficiency Improved Quality New & flexible services Spread of news “Best Practice”
  13. 13. Role of IT in Hospitality:  Sales, reservations, rooms and revenue management  F&B applications, inventory control, purchasing, receiving storage  Email, intranet, extranet, voicemail, videoconferencing  Human resource applications  PCs and computer networks  Accounting  POS  Catering management
  14. 14. Components of IT in Hospitality:
  15. 15. Applications of IT in Hotels:  Organization information system  Global/international information system  Hospitality information processing:  Data  Information  Information sharing  Electronic data exchange
  16. 16. PMS or Property Management System  Hub of information processing  Rooms management module  Guest accounting module  Ving cards system
  17. 17. Energy Management System  Room occupancy status reporting  Automatic lighting control  Minibar access reporting  Smoke detector alarm reporting  Central electronic lock control  Guest control amenities
  18. 18. POS System  Central processing unit (CPU) interfacing with individual units  Acts as a cash register  Guest transactions  Sales and guest checks  MICROS Choosing and Implementing a POS:  Contingents  Size and type of operation  Security issues  Guest identification verification  Ease of training for manager and employees  Compatible with financial applications  Uses Microsoft Windows NT and SQL  Scalable over time
  19. 19. Beverage Management and IT  Scanbar  On-going, real-time inventory control  Tamper-proof reliability interfaced the major POS systems Bar coded label Wine module Keeps control of all wines by region, variety or vintage Bar code.
  20. 20. IT in Domestic Tourism  Many states have developed their own sites for promoting tourism:  Kerala-  Madhya Pradesh-  Gujarat-  Uttar Pradesh-  Goa-  Manipur- Other than this many countries around the world have incorporated their own website for promoting tourism.
  21. 21. References       Literature on Tourism in India.  State specific websites.