A country of glorious past and rich heritage.
Places of ancient civilizations dating back to
the first ever civilization.
Rich cultural diversity and yet integrity in the
Lavish temples, huge mosques, churches and
grand palaces, forts which add to the flavor for
A country where the concept of Atithi Devo
Bhava exist, tourism industry holds an edge in
this growing economy.
The IT Industry
One of the largest industry governing the Indian
Has pioneered the economic development post
the Y2K era.
Have transformed and presented an image of
being an IT giant amongst other nations.
One of the few sectors expecting huge growth in
this recession and slow economic growth phase.
Has made almost every sector self sufficient,
independent and of the highest quality.
With more developments in IT, this sector is here
to serve people for ages.
The IT and the Tourism Industry
As per statistics, Indian Tourism has monitored a
growth of almost 8% FTAs every year.
The foreign exchange reserve of India have seen
an escalation of 18.2% in May 2012 than in May
A reserve of $10 bn was achieved in 2007 and
$15 bn in 2009 and is estimated to reach $50 bn
The efficiency and the effectiveness of Tourism
industry largely depends on airlines, railways,
travel agents, hotel industry and government.
IT in Tourism
Tourism is an extremely information-intensive
Development of IT facilitates speed and
IT in tourism mainly includes CRS, EFT, DTN,
smart cards, satellite printers, mobile
communications and what not.
IT is not airlines/ hotels/ travel agencies/
cruise ships that use the technology but all of
Systems(GDS) Computerized networks and electronic distribution in
tourism emerged in the early 1970s.
They became central to the distribution mix and strategy
A CRS is essentially a database which manages the
inventory of a tourism enterprise, whilst it distributes it
electronically to remote sales offices and external
Intermediaries and consumers can access the inventory
and they can make and confirm reservations.
Airlines pioneered this technology.
The GDS in addition to the CRS helps in ticket booking,
hotel room booking and can also rent a car.
The Common GDS are:-
The best known global GDSs are Amadeus,
Galileo, Sabre, and Worldspan with Amadeus
being the only one which is largely owned by
Electronic Funds Transfer &
The EFT has revolutionized the travelling
Travellers’ Cheque has been outsmarted by the
Electronic Fund Transfers and smart cards.
The Smart Cards have made travelling hassle-
free and more fun-filled.
Octopus Cards in Singapore, Oyster Cards in
UK or Smart Cards in India are the common
Application of IT in domestic
The site has recorded the largest number of hits,
the largest number of subscribers and
maintains perhaps the largest database of
customers of a particular transport system in
Travelling from any place to another within India
at any time is made possible by redbus. It
provides the data of all kinds of bus services
available within two places.
Applications of IT in domestic
Online services comprising of the entire
database of flights, trains and bus facilities
within India and abroad.
You can book tickets, plan your travel, book
hotels, plan trips within cities, night clubs and
These have really made travelling and
holidaying a lifetime experience. They make
the trips hassle free and give value for your
Technology Production Impacts
Distribution & sales:
-Marketing & PR
-Reservations & sales
-HR & Quality Control
Delivery of services to
Role of IT in Hospitality:
Sales, reservations, rooms and revenue
F&B applications, inventory control,
purchasing, receiving storage
Email, intranet, extranet, voicemail,
Human resource applications
PCs and computer networks
Applications of IT in Hotels:
Organization information system
Global/international information system
Hospitality information processing:
Electronic data exchange
PMS or Property Management
Hub of information processing
Rooms management module
Guest accounting module
Ving cards system
Energy Management System
Room occupancy status reporting
Automatic lighting control
Minibar access reporting
Smoke detector alarm reporting
Central electronic lock control
Guest control amenities
Central processing unit (CPU) interfacing with
Acts as a cash register
Sales and guest checks
Choosing and Implementing a POS:
Size and type of operation
Guest identification verification
Ease of training for manager and employees
Compatible with financial applications
Uses Microsoft Windows NT and SQL
Scalable over time
Beverage Management and IT
On-going, real-time inventory control
Tamper-proof reliability interfaced the major
Bar coded label
Keeps control of all wines by region,
variety or vintage
IT in Domestic Tourism
Many states have developed their own sites for
Madhya Pradesh- www.mptourism.com
Uttar Pradesh- www.up-tourism.com
Other than this many countries around the world have
incorporated their own website for promoting tourism.
Literature on Tourism in India.
State specific websites.