Running head: TECHNICAL PAPER FINAL PROJECT PLAN 1 TECHNICAL PAPER FINAL PROJECT PLAN 2 Technical paper final project plan Strayer University 1. Suggest at least five (5) expected business benefits that Especially for You Jewelers company might derive from a new system. Provide a rationale for your suggestions. Compare with its present situation, the following benefits might be Especially for You Jewelers expects that a new system could derived. 1) Savings in Costs a. Time Cost. A computerized system has an outstanding system performance of database consolidation and update, efficient sorting and searching of records, accurate inventory and financial calculations. b. Cost of Labor. A smaller workforce, which requires a certain degree of expertise, is needed to operate the automated system as opposed to manual labor. 2) Customer Relationship Management (CRM).Details of customers' information and their purchases are integrated into the customer database for CRM purposes. These details are retrieved and automatically updated when the next purchase takes place. This helps Especially for You Jewelers identify customers and buyer behaviors as well as the latest and upcoming trends to cater to the current demands of society. 3) Inventory Control / Ad Hoc Reporting.The system would has the capability to produce sales and other reports such as monthly sales reports, consume pattern analysis, and more if such a need arises. These reports are used to evaluate the profitability of specials and marketing decision making support. 4) Increased Customer Satisfaction.The computer-based system provides a rapidly and responsive service while the customer service department provides comprehensive support and information, improve substantial satisfaction among customers. As a result, a satisfied customer retains loyalty and increases the sales revenue and profitability of the company over time. 5) Agile, customer-oriented business model. The system gives the company the capability to adjust the inventory or initiate a promotion according to the sales trend report and customers’ consume pattern analysis which based on CRM database. 2. Propose at least five (5) system capabilities for the company. Provide a rationale for your proposals. a. Tracks and retrieves details such as customer particulars and information of each order. Assign a unique code to each transaction as its key attribute that can be tracked. Create a new entry to every new customer in the database whereas existing customers are sorted according to attributed transaction code. b. Calculates the profit/loss margin of single transactions by necessary cost, which is calculated by a comprehensive algorithm based on the information retrieved from the system. And daily profit and loss reports are produced immediately at the end of the day, efficiency and accurately. c. Builds a customer database to assists marketing to preparing special mailings and sales. That is based on a report that generated by ...

1. Running head: TECHNICAL PAPER FINAL PROJECT PLAN
1
TECHNICAL PAPER FINAL PROJECT PLAN
2
Technical paper final project plan
Strayer University
1. Suggest at least five (5) expected business benefits that
Especially for You Jewelers company might derive from a new
system. Provide a rationale for your suggestions.
Compare with its present situation, the following benefits might
be Especially for You Jewelers expects that a new system could
derived.
1) Savings in Costs
a. Time Cost. A computerized system has an outstanding system
performance of database consolidation and update, efficient
sorting and searching of records, accurate inventory and
financial calculations.
b. Cost of Labor. A smaller workforce, which requires a certain
degree of expertise, is needed to operate the automated system
as opposed to manual labor.
2) Customer Relationship Management (CRM).Details of
customers' information and their purchases are integrated into
the customer database for CRM purposes. These details are
retrieved and automatically updated when the next purchase
takes place. This helps Especially for You Jewelers identify
customers and buyer behaviors as well as the latest and
upcoming trends to cater to the current demands of society.
3) Inventory Control / Ad Hoc Reporting.The system would has
the capability to produce sales and other reports such as
monthly sales reports, consume pattern analysis, and more if
such a need arises. These reports are used to evaluate the

2. profitability of specials and marketing decision making support.
4) Increased Customer Satisfaction.The computer-based system
provides a rapidly and responsive service while the customer
service department provides comprehensive support and
information, improve substantial satisfaction among customers.
As a result, a satisfied customer retains loyalty and increases
the sales revenue and profitability of the company over time.
5) Agile, customer-oriented business model. The system gives
the company the capability to adjust the inventory or initiate a
promotion according to the sales trend report and customers’
consume pattern analysis which based on CRM database.
2. Propose at least five (5) system capabilities for the company.
Provide a rationale for your proposals.
a. Tracks and retrieves details such as customer particulars and
information of each order. Assign a unique code to each
transaction as its key attribute that can be tracked. Create a new
entry to every new customer in the database whereas existing
customers are sorted according to attributed transaction code.
b. Calculates the profit/loss margin of single transactions by
necessary cost, which is calculated by a comprehensive
algorithm based on the information retrieved from the system.
And daily profit and loss reports are produced immediately at
the end of the day, efficiency and accurately.
c. Builds a customer database to assists marketing to preparing
special mailings and sales. That is based on a report that
generated by complex searches, which are conducted by
returning results of existing transactions and match the keyword
in the database.
d. Programmed to create specific reports such as periodic sales
reports or list of outstanding accounts, even consume behaviors
analysis or sales trend predict when such reports are needed.

3. e. Elaborates on credit balances and aged accounts of each
customer in detail to determine the reason even resolve high
balance of account receivables.
f. Distributes notice letters and credit history reports to
customers with outstanding account receivables.
3. Ascertain the three (3) possible scenarios in this new direct
sales and accounting system.
According to the textbook, scenario describe an instance of a
use case, and represents the flows of a set of activities within a
use case (Satzinger, Jackson & Burd, 2012, p. 121). It's very
useful for system analysts and designer to understand what the
user is trying to do and what they need. There are three
scenarios of Especially for You Jewelers company's new direct
sales and accounting system which demonstrate three unique
path of activities to accomplish a task.
Scenario one: Inventory replenishment. The marketing
department has the responsibility to replenish the inventory
routinely. Every time before they place the order to purchase
products from vendor, the marketing department would check
the inventory status and request a sales trend report as
references to determine what products need to be purchased.
After the vendor or supplier received the orders, they start to
prepare and then deliver the merchandise. When the new
merchandise arrived, they will be stocked. And then the stock
will update the inventory database.
Scenario two: Payment fulfillment. When a customer initiates a
checkout process, the accounting department will receive the
request. The accounting department then going to retrieve the
customer's account information from the CRM database to
determine if this customer could pay the bill by credit or cash
only. Which is expected a method to reduce the account
receivable. Meanwhile, the accounting department also going to
check if this customer is eligible for some promotion. Then the

4. total amount of the payment will be calculated and offered to
the customer.
Scenario three: Promotion (special mail). When the marketing
department proposes to initiate a promotion which is mail
exclusively in order to increase repeat sales to existing
customers, they need some information from two sources. One
is the sales trend report, another one is a list of eligible
customers' accounts, which is retrieved from the CRM database.
If the inventory of involved products that according to the sales
trend report is not sufficient, the replenishment should be took
place before the promotion campaign be launched.
4. Using Microsoft Visio or an open source alternative such as
Dia, develop an activity diagram for each scenario that you have
identified. Note: The graphically depicted solution may not
exceed one (1) page per diagram. Provide a narrative that gives
an overview of your diagram.
Activity diagram is basically a flow chart that be used to
demonstrates the sequence of activities. Activity diagrams
describe parallel and conditional activities, use cases and
system functions at a detailed level, and useful for business
(Sparxsystems, 2015).
These three activity diagrams for scenarios that mentioned
previously are show as below:
Figure 4.1 is an activity diagram about inventory replenishment.
As the diagram shows, marketing send a query to inventory and
sales separately, and then makes a decision if it is necessary to
replenishment according to the feedbacks of inventory and
sales. If there are some demands exist, then the marketing place
an order to the vendor. The stock will receive the merchandise
and updates the inventory after the vendor prepared and
delivered the products.
Figure 4.2 is an activity diagram about apayment procession of
a customer’s order. When a customer needs to checkout, the
accounting will check the CRM database for the customer’s

5. credit to determine available payment methods, and check if
there are any available promotion to offer a discount. Then the
bill will be calculated and passed to the customer. After the
customer payed the bill, the payment is completed.
Figure 4.1
Figure 4.3 is an activity diagram about mail exclusively
promotion. When the marketing designs a mail exclusively
promotion, the marketing will ask sales for sales trend report as
a reference and query a name list of eligible customers from
CRM database. And then invoke an inventory replenishment if
inventory reports it is needed. Then marketing send out the
promotion mails generated by system.
Figure 4.2
Figure 4.3
5. Using Microsoft Visio or an open source alternative such as
Dia, complete a fully-developed use case description for each
scenario identified. Note: The graphically depicted solution may
not exceed one (1) page per diagram.
These three fully-developed use case descriptions are shown as
below:
Use case name:
Inventory replenishment
Scenario:
Routine inventory replenishment
Triggering event:
Periodic inventory check
Brief description:
Check inventory status to find out if there any products need be
replenished. Then combine the sales trend report to place an
order.

6. Actors:
Marketing actor
Related use cases:
Inventory threshold warring
Stakeholders:
Marketing , Inventory , Sales, Vendor, Stock
Preconditions:
Inventory database must be available.
Sales trend analysis system must be available.
Postconditions:
If replenishment is needed, an order should be placed.
The goods should be received.
The inventory should be updated
Flow of activities:
Actor
System
1. Marketing actor requests for an inventory check report and
sales trend report.
2. Marketing determine whether the replenishment needed. If
need, place an order.
3. Stock receives the merchandise, input the information about
it.
1.1 System check inventory status and return a report.
1.2 System generates a sales trend report.
2.1 System forward the order to vendor.
3.1 System updates the inventory.
Exception conditions:
2.1 The vendor’s contact information changed, cannot be
contacted.
3.1 If order item is damaged, contact the vendor for a new one,
and update items quantity.
Table 5.1
Use case name:

7. Payment fulfillment
Scenario:
Customer checkout and accomplish the purchase
Triggering event:
Customer wants to checkout
Brief description:
Customer’s checkout request be processed.
Accounting calculates the total amount and available payment
methods of the requested order.
Customer pay the bill.
Actors:
Customer
Related use cases:
Customer create an order
Stakeholders:
Customer, Accounting, Marketing
Preconditions:
CRM database must be available.
Customer must has an account.
Postconditions:
The order must be completed.
The customer’s information must be updated.
Flow of activities:
Actor
System
1. Customer wants to checkout.
2. Customer pay the bill.
1.1 System calculates the total amount of the order.
1.2 System provides available payment method.
2.1 System updates customer’s account information, increases
customer’s credit.
Exception conditions:
1.2 There is no account of current customer exist, create one.

8. Table 5.2
Use case name:
Promotion (Special mail)
Scenario:
Marketing initiates a mail exclusive promotion
Triggering event:
Holidays, special events, seasonal
Brief description:
Marketing proposes a promotion.
Marketing determines involved products according to sales
trend report.
Marketing collects eligible customers’ information.
Marketing details the promotion and sends the mail.
Actors:
Marketing actor
Related use cases:
Inventory replenishment
Stakeholders:
Marketing, Inventory, Sales, Customer
Preconditions:
CRM database must be available.
Inventory database must be available.
Sales trend analysis system must be available.
Postconditions:
If replenishment is needed, it must be done.
Promotion must be detailed.
Promotion mails must be sent.
Flow of activities:
Actor
System
1. Marketing actor requests for an inventory check report and a

9. products catalog according to sales trend report.
2. If a replenishment is needed, marketing actor sent a request.
3. Marketing details the promotion and create a policy.
1.1 System check inventory status and return a report.
1.2 System generates a products catalog contain involved
products.
2.1 System invoke the inventory replenishment process.
3.1 System generates and prints the promotion mail according to
the promotion policy.
Exception conditions:
3.1 The printer is broken, get a new one.
Table 5.3
6. Develop a system vision document for Especially for You
Jewelers, detailing the overall vision or plan for the new direct
sales and accounting system.
A system vision document outlines the high-level scope and
purpose of the system. Which clearly identify the benefits to the
company and the system's functional capabilities (IBM, 2015).
The system vision document of the new direct sales and
accounting system of Especially for You Jewelers is developed
as follow.
System vision document
Direct sales and accounting system of Especially for You
Jewelers
Introduction
Especially for You Jewelers has experienced a tremendous
increase in its business over the last couple of years. As a side
effect, a lot of problems, such as high balance of account
receivable or sales cannot be tracked sufficiently, arising and
cannot be solved because of the current system lack of the
capability.

10. In order to solve exist problems and improve the business
performance, Especially for You Jewelers has the urge to
develop a direct sales and accounting system.
Business requirements
The Business requirements of Especially for You Jewelers
include following aspects:
i. Track every sales to determine where is the profits come from
ii. Track every sale to discover the reason why the account
receivables so high and find a way to reduces it
iii. Develop a customer database to manage customer
relationship
iv. Analyze the data stored in the database to know the sales
trend
v. Analyze the data to learn the consume pattern or customers
vi. Combine the results or sales trend analysis and customers'
consume pattern analysis to adjusts inventory and initiates
promotion campaign
System overview & Major features
The direct sales and accounting system is comprised of several
subsystems, which are Customer Service subsystem (contain a
CRM database), Marketing subsystem, Sales subsystem, Product
Information subsystem, Accounting Information subsystem and
Supplier Information subsystem.
Since Especially for You Jewelers is in a period of business
boosting, there are many explicit requirements, though, new

11. requirement keep appearing like the problems they faced.
Therefore, the system is going to be developed by adaptive
approach. Through many times iteration, the agile methodology
could develop a prototype system rapidly to produce business
value early. The increment requirements could be add to the
system in next iterations.
The system is developed as a web-based system because its
feature of platform independent makes it easy to be access from
anywhere, any devices. Users don't need any installations or
upgrades, which makes this system maintenance easier (Revsys,
2015).
The CRM database is based on relational database, the data
structure is simple and easy for database users to understand
and use.
The authorization and privilege control mechanisms in an
RDBMS based on the types of database tasks the users need to
perform. Which makes database administration more secure and
easier (Deborah, 2015).
In addition to fulfill the exist requirements, new system is able
to provide the capability of decision making support by data
analysis.
Scope and limitations
According to the business model of Especially for You
Jewelers, the new system focuses on its traditional brick-and-
mortar business. E-commercial is not take into account by now.
Other needs
Since the new system is web-based and developed by agile
approach, once there are any motivate that drive Especially for
You Jewelers to expand online business, it is much easier to add

12. increment requirements than develop another new system.
Reference
Deborah, L. S. (2015) The Advantages of a Relational Database
Management System. Retrieved September 8, 2015,
fromhttp://www.ehow.com/list_6121487_advantages-relational-
database-management-system.html
IBM. (2015) Vision document. Retrieved September 8, 2015,
fromhttp://www-
01.ibm.com/support/knowledgecenter/SSCP65_4.0.6/com.ibm.ra
tional.rrm.help.doc/topics/r_vision_doc.html
Revsys. (2015) Web Application Development. Retrieved
September 8, 2015,
fromhttp://www.revsys.com/services/development/browser-
based/
Satzinger, J. W., Jackson, R. B., Burd, S. D. (2011)Systems
Analysis and Design in a Changing World, 6e, 6th Edition.
Boston: Cengage Learning.
Sparx. (2015) UML 2 Activity Diagram.Retrieved September 8,
2015,
fromhttp://www.sparxsystems.com.au/resources/uml2_tutorial/u
ml2_activitydiagram.html
#4960 Topic: Final Project Plan
Number of Pages: 4 (Double Spaced)
Number of sources: 3
Writing Style: APA
Type of document: Essay Academic Level:Master
Category: Computer Science

13. VIP Support: N/A
Language Style: English (U.S.)
Order Instructions:
Suggest at least five (5) expected business benefits that
Especially for You Jewelers company might derive from a new
system. Provide a rationale for your suggestions.
Propose at least five (5) system capabilities for the company.
Provide a rationale for your proposals.
Ascertain the three (3) possible scenarios in this new direct
sales and accounting system.
Using Microsoft Visio or an open source alternative such as
Dia, develop an activity diagram for each scenario that you have
identified. Note: The graphically depicted solution may not
exceed one (1) page per diagram. Provide a narrative that gives
an overview of your diagram.
Using Microsoft Visio or an open source alternative such as
Dia, complete a fully-developed use case description for each
scenario identified. Note: The graphically depicted solution may
not exceed one (1) page per diagram.
Develop a system vision document for Especially for You
Jewelers, detailing the overall vision or plan for the new direct
sales and accounting system. A vision document generally
contains:

14. Introduction
Business needs / requirements
Product / solution overview
Major features
Scope and limitations
Other needs
Use at least three (3) quality resources outside of the suggested
resources in this assignment. Note: Wikipedia and similar
Websites do not qualify as quality resources.
The specific course learning outcomes associated with this
assignment are:
Analyze techniques for requirements determination, collection,
and organization.
Summarize effective communication techniques with various
organizational stakeholders to collect information using a
variety of techniques and to convey proposed solution
characteristics to them.
Analyze and present methods to initiate, specify, and prioritize
information systems projects and determine various aspects of
feasibility of these projects.

15. Develop a solution to proposed business problem using
structured systems analysis and design methods.
Use technology and information resources to research issues in
advanced systems analysis and design.
Write clearly and concisely about advanced systems analysis
and design using proper writing mechanics and technical style
conventions.
Week 10 Technical Paper Submission
If you are using the Blackboard Mobile Learn IOS App, please
click "View in Browser."
Click the link above to submit your assignment.
Students, please view the "Submit a Clickable Rubric
Assignment" in the Student Center.
Instructors, training on how to grade is within the Instructor
Center.
Technical Paper: Final Project Plan
Due Week 10 and worth 200 points
Especially for You Jewelers is a small jewelry company in a
college town. Over the last couple of years, it has experienced a
tremendous increase in its business. However, its financial
performance has not kept pace with its growth. The current
system, which is partly manual and partly automated, doesn’t
track accounts receivables sufficiently, and the company is
finding it difficult to determine the reasons why the receivables
are so high. The company runs frequent specials to attract
customers but has no idea whether these efforts are profitable or
if the benefit—if there is one—comes from associated sales.
Especially for You Jewelers wants to increase repeat sales to its
existing customers; thus, it needs to develop a customer
database. It also wants to install a new direct sales and

16. accounting system to help solve the outlined problems.
The new direct sales and accounting system for Especially for
You Jewelers will be an important element in the growth and
success of the jewelry company. The direct sales portion must
track every sale, be able to link to the inventory system for cost
data, and provide a daily profit and loss report. The customer
database must be able to produce purchase histories to assist
management in preparing special mailings and special sales to
existing customers. Detailed credit balances and aged accounts
for each customer would help to solve the problem with the high
balance of accounts receivables. Special notice letters and credit
history reports would help management reduce accounts
receivable.
Write a six to eight (6-8) page paper in which you:
1. Suggest at least five (5) expected business benefits that
Especially for You Jewelers company might derive from a new
system. Provide a rationale for your suggestions.
2. Propose at least five (5) system capabilities for the company.
Provide a rationale for your proposals.
3. Ascertain the three (3) possible scenarios in this new direct
sales and accounting system.
4. Using Microsoft Visio or an open source alternative such as
Dia, develop an activity diagram for each scenario that you have
identified. Note: The graphically depicted solution may not
exceed one (1) page per diagram. Provide a narrative that gives
an overview of your diagram.
5. Using Microsoft Visio or an open source alternative such as
Dia, complete a fully-developed use case description for each
scenario identified. Note: The graphically depicted solution may

17. not exceed one (1) page per diagram.
6. Develop a system vision document for Especially for You
Jewelers, detailing the overall vision or plan for the new direct
sales and accounting system. A vision document generally
contains:
a. Introduction
b. Business needs / requirements
c. Product / solution overview
d. Major features
e. Scope and limitations
f. Other needs
7. Use at least three (3) quality resources outside of the
suggested resources in this assignment. Note: Wikipedia and
similar Websites do not qualify as quality resources.
The specific course learning outcomes associated with this
assignment are:
· Analyze techniques for requirements determination,
collection, and organization.
· Summarize effective communication techniques with various
organizational stakeholders to collect information using a
variety of techniques and to convey proposed solution
characteristics to them.
· Analyze and present methods to initiate, specify, and prioritize

18. information systems projects and determine various aspects of
feasibility of these projects.
· Develop a solution to proposed business problem using
structured systems analysis and design methods.
· Use technology and information resources to research issues in
advanced systems analysis and design.
· Write clearly and concisely about advanced systems analysis
and design using proper writing mechanics and technical style
conventions.
Grading for this assignment will be based on answer quality,
logic / organization of the paper, and language and writing
skills, using the following rubric.
Points: 200
Technical Paper: Final Project Plan
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Suggest at least five (5) expected business benefits that
Especially for You Jewelers company might derive from a new
system. Provide a rationale for your suggestions.
Weight: 10%
Did not submit or incompletely suggested at least five (5)
expected business benefits that Especially for You Jewelers
company might derive from a new system. Did not submit or
incompletely provided a rationale for your suggestions.
Partially suggested at least five (5) expected business benefits

19. that Especially for You Jewelers company might derive from a
new system. Partially provided a rationale for your suggestions.
Satisfactorily suggested at least five (5) expected business
benefits that Especially for You Jewelers company might derive
from a new system. Satisfactorily provided a rationale for your
suggestions.
Thoroughly suggested at least five (5) expected business
benefits that Especially for You Jewelers company might derive
from a new system. Thoroughly provided a rationale for your
suggestions.
2. Propose at least five (5) system capabilities for the company.
Provide a rationale for your proposals.
Weight: 15%
Did not submit or incompletely proposed at least five (5) system
capabilities for the company. Did not submit or incompletely
provided a rationale for your proposals.
Partially proposed at least five (5) system capabilities for the
company. Partially provided a rationale for your proposals.
Satisfactorily proposed at least five (5) system capabilities for
the company. Satisfactorily provided a rationale for your
proposals.
Thoroughly proposed at least five (5) system capabilities for the
company. Thoroughly provided a rationale for your proposals.
3. Ascertain the three (3) possible scenarios in this new direct
sales and accounting system.
Weight: 15%
Did not submit or incompletely ascertained the three (3)
possible scenarios in this new direct sales and accounting
system.
Partially ascertained the three (3) possible scenarios in this new
direct sales and accounting system.
Satisfactorily ascertained the three (3) possible scenarios in this
new direct sales and accounting system.
Thoroughly ascertained the three (3) possible scenarios in this
new direct sales and accounting system.
4. Using Microsoft Visio or an open source alternative such as

20. Dia, develop an activity diagram for each scenario that you have
identified. Provide a narrative that gives an overview of your
diagram.
Weight: 15%
Did not submit or incompletely developed an activity diagram
for each scenario that you have identified, using Microsoft
Visio or an open source alternative such as Dia. Did not submit
or incompletely provided a narrative that gives an overview of
your diagram.
Partially developed an activity diagram for each scenario that
you have identified, using Microsoft Visio or an open source
alternative such as Dia. Partially provided a narrative that gives
an overview of your diagram.
Satisfactorily developed an activity diagram for each scenario
that you have identified, using Microsoft Visio or an open
source alternative such as Dia. Satisfactorily provided a
narrative that gives an overview of your diagram.
Thoroughly developed an activity diagram for each scenario that
you have identified, using Microsoft Visio or an open source
alternative such as Dia. Thoroughly provided a narrative that
gives an overview of your diagram.
5. Using Microsoft Visio or an open source alternative such as
Dia, complete a fully-developed use case description for each
scenario identified.
Weight: 15%
Did not submit or incompletely completed a fully-developed use
case description for each scenario identified, using Microsoft
Visio or an open source alternative such as Dia.
Partially completed a fully-developed use case description for
each scenario identified, using Microsoft Visio or an open
source alternative such as Dia.
Satisfactorily completed a fully-developed use case description
for each scenario identified, using Microsoft Visio or an open
source alternative such as Dia.
Thoroughly completed a fully-developed use case description
for each scenario identified, using Microsoft Visio or an open

21. source alternative such as Dia.
6. Develop a system vision document for Especially for You
Jewelers, detailing the overall vision or plan for the new direct
sales and accounting system.
Weight: 15%
Did not submit or incompletely developed a system vision
document for Especially for You Jewelers, detailing the overall
vision or plan for the new direct sales and accounting system.
Partially developed a system vision document for Especially for
You Jewelers, detailing the overall vision or plan for the new
direct sales and accounting system.
Satisfactorily developed a system vision document for
Especially for You Jewelers, detailing the overall vision or plan
for the new direct sales and accounting system.
Thoroughly developed a system vision document for Especially
for You Jewelers, detailing the overall vision or plan for the
new direct sales and accounting system.
7. 3 references
Weight: 5%
No references provided.
Does not meet the required number of references; some or all
references poor quality choices.
Meets number of required references; all references high quality
choices.
Exceeds number of required references; all references high
quality choices.
8. Clarity, writing mechanics, and formatting requirements
Weight: 10%
More than 6 errors present
5-6 errors present
3-4 errors present
0-2 errors present