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Running Case page 436
Several issues have arisen on the Recreation and Wellness
Intranet Project. The person from the HR department who was
supporting the project left the company, and now the team needs
more support from that group. A member of the user group that
supports the project is extremely vocal and hard to work with,
and other users can hardly get a word in at meetings. The
project manager, Tony, is getting weekly status reports from all
of his team members, but many of them do not address obvious
challenges that people are facing. The team is having difficulty
deciding how to communicate various project reports and
documents and where to store all of the information being
generated. Recall that the team members include you, a
programmer/analyst and aspiring project manager, Patrick, a
network specialist; Nancy, a business analyst, and Bonnie,
another programmer/analyst.
1. Prepare a partial communications management plan to
address some of the challenges mentioned in the previous
paragraph.
2. Prepare a template and sample of a good weekly progress
report that could be used for this project. Include a list of tips
to help team members provide information on these reports.
3. Write a one-page paper describing two suggested approaches
to communicating with the hard-to-work with user.
Communications Plan Template for Recreation and Wellness
Intranet Project
3.1.8. Communications Plan
1. Introduction (basic purpose of the CMP)
2. Collection and filing structure for gathering and storing
project information
3. Distribution structure (what information goes to whom,
when, and how)
4. Format, content, and level of detail of key project
information
5. Roles and responsibilities with regard to the CMP
6. Technologies (resources), access methods, and frequency
of communications
7. Method for updating the communications management plan
8. Escalation procedures
9. Stakeholder communications analysis (See Figure 10-1 on
page 415)
Stakeholders
Document Name
Document Format
Contact Person
Due Date
Comments:
10. Glossary of terms

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Running Case page 436Several issues have arisen on the Recreat.docx

  • 1. Running Case page 436 Several issues have arisen on the Recreation and Wellness Intranet Project. The person from the HR department who was supporting the project left the company, and now the team needs more support from that group. A member of the user group that supports the project is extremely vocal and hard to work with, and other users can hardly get a word in at meetings. The project manager, Tony, is getting weekly status reports from all of his team members, but many of them do not address obvious challenges that people are facing. The team is having difficulty deciding how to communicate various project reports and documents and where to store all of the information being generated. Recall that the team members include you, a programmer/analyst and aspiring project manager, Patrick, a network specialist; Nancy, a business analyst, and Bonnie, another programmer/analyst. 1. Prepare a partial communications management plan to address some of the challenges mentioned in the previous paragraph. 2. Prepare a template and sample of a good weekly progress report that could be used for this project. Include a list of tips to help team members provide information on these reports. 3. Write a one-page paper describing two suggested approaches to communicating with the hard-to-work with user. Communications Plan Template for Recreation and Wellness Intranet Project 3.1.8. Communications Plan 1. Introduction (basic purpose of the CMP)
  • 2. 2. Collection and filing structure for gathering and storing project information 3. Distribution structure (what information goes to whom, when, and how) 4. Format, content, and level of detail of key project information 5. Roles and responsibilities with regard to the CMP 6. Technologies (resources), access methods, and frequency of communications 7. Method for updating the communications management plan 8. Escalation procedures 9. Stakeholder communications analysis (See Figure 10-1 on page 415) Stakeholders Document Name Document Format Contact Person Due Date