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Scenario
You are the new project manager for the operations unit of
Charleston General Hospital. The hospital is facing challenges
of long wait times at the ED resulting in a high number of
patients leaving without being seen (LWBS) and long admission
holds in the ED. Upon initial assessment, you determine that the
two challenges are related and are caused by inefficiencies in
process flow.
Instructions
Develop a process map to evaluate and suggest a redesign of the
current challenges. Process maps are graphical depictions of a
process. The process map (flow chart) shows the sequence of
tasks, decisions, and all other related activities that results from
inputs and outputs.
Your map should include a visual illustration of different
processes that can be employed by Charleston General to
improve the flow of operations in the ED. Attach a summary of
the proposed changes reflected in the process map to explain
how the changes can improve performance outcomes for the ED.
Rubric:
Process map thoroughly evaluated the selected health
organization challenges with strong detail and supporting
information and made connections between the identified
challenges.
Suggested a detailed redesign of the selected challenge with
strong detail and supporting information.
Process map was clearly organized, professional, and easy to
read.

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ScenarioYou are the new project manager for the operations unit .docx

  • 1. Scenario You are the new project manager for the operations unit of Charleston General Hospital. The hospital is facing challenges of long wait times at the ED resulting in a high number of patients leaving without being seen (LWBS) and long admission holds in the ED. Upon initial assessment, you determine that the two challenges are related and are caused by inefficiencies in process flow. Instructions Develop a process map to evaluate and suggest a redesign of the current challenges. Process maps are graphical depictions of a process. The process map (flow chart) shows the sequence of tasks, decisions, and all other related activities that results from inputs and outputs. Your map should include a visual illustration of different processes that can be employed by Charleston General to improve the flow of operations in the ED. Attach a summary of the proposed changes reflected in the process map to explain how the changes can improve performance outcomes for the ED. Rubric: Process map thoroughly evaluated the selected health organization challenges with strong detail and supporting information and made connections between the identified challenges. Suggested a detailed redesign of the selected challenge with
  • 2. strong detail and supporting information. Process map was clearly organized, professional, and easy to read.