Bayside General Hospital is trying to streamline its operations. A problem-solving group
consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining
outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed
here are the steps that a typical patient follows for diagnostic imaging:
Solution
Hi,
The service blueprint is a technique used for service innovation, but has also found applications
in diagnosing problems with operational efficiency and can be used to conceptualise structural
change (i.e. repositioning). The technique was first described by Lynn Shostack, a bank
executive, in the Harvard Business Review in 1982.The blueprint shows processes within the
company, divided into different components which are separated by lines.
The service blueprint defines:.
Bayside General Hospital is trying to streamline its operations. A p.pdf
1. Bayside General Hospital is trying to streamline its operations. A problem-solving group
consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining
outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed
here are the steps that a typical patient follows for diagnostic imaging:
Solution
Hi,
The service blueprint is a technique used for service innovation, but has also found applications
in diagnosing problems with operational efficiency and can be used to conceptualise structural
change (i.e. repositioning). The technique was first described by Lynn Shostack, a bank
executive, in the Harvard Business Review in 1982.The blueprint shows processes within the
company, divided into different components which are separated by lines.
The service blueprint defines:
