More Related Content Similar to How to increase Productivity - Tim Wade Similar to How to increase Productivity - Tim Wade (20) 1. How to Increase Productivity Tim Wade As presented at the: © 2010 Tim Wade - www.TimWade.com 2. The Challenge: 3% © 2010 Tim Wade - www.TimWade.com 2 Singapore Government has asked businesses to increase productivity by 3% p.a. 3. Analysis Calculate Average Handle Time per item Trend Workload Forecast Incoming Understand Triggers Calculate Transaction Costs 3 What reports do you need? © 2010 Tim Wade - www.TimWade.com 7. Structure Structure must supportstrategy, not precede it Increase frequency of measurement cycles Put people in roles to deliver goals 5 What needs to be in place? © 2010 Tim Wade - www.TimWade.com 8. Systems Reduce process redundancy by … (10%) Streamline and eliminate redundant processes Set up new processes that serve www.TimWade.com 6 What don’t we need to do? 13. Feedback Give & Receive feedback Ask Listen Respond 1-1 v Group Eg: Korea sales case study 9 How frequently, to whom and about what? © 2010 Tim Wade - www.TimWade.com 14. Consequence Establish & articulate consequences Goal = Consequence Action v Inaction … both have consequences Reward & Recognition – positive motivators $$$ Leadership 10 What happens when…? © 2010 Tim Wade - www.TimWade.com 15. Profitable? Productivity Client Results: Attrition -12% Absenteeism -27% Productivity +17% Employee Morale +35% Customer Satisfaction +80% Communication Effectiveness +100% Profitable? only if excess/surplus is used to reduce cost or increase revenue. 11 © 2010 Tim Wade - www.TimWade.com
