Customer and Company

2. Made by Tim Cua. Coppyright (R) 2014 Rain's Gruop Media

4. Group 10
Nguyen Minh Thuan
Dang Tuyet Van
Nguyen Thi Cam Tim
Made by Tim Cua. Coppyright (R) 2014 Rain's Gruop Media

5. In your own country, what action should a
company take if one of its products is found to
be faulty and may cause injury to users?
If a company's products are found to be faulty
in Janpan, how do you think the company
should react?

8. Counterfeit goods
Expiry goods
Broken. scratches,
technical issues
goods
Poor quality goods

9. Poor service

10. How do you do if
you buy some
Products which
is found to be
faulty and may
cause injury to
user?

11. Some Example for
Customer’S React

12. !$%^@$
%#$%^

13. Made by Tim Cua. Coppyright (R) 2014 Rain's Gruop Media
Anorther seems as verry argy...talk with the
seller that not buy it's again...

14. Orther, keep silent.... And never buy anythings from
your Company...It's mean, Your Company lost some
customers forever....

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18. - Then, You must listen
Customer's problem about
Your Roducts/Servieces, with
attitude friendly, openly,
enthusiasm...and support
everythings when customer
ask for....
support
everythings
friendly openly enthusiasm

19. Try patience, persuasion and give some
promises with customer, there will be not
happen next time...

20. Take Care
of, consulting,
reasonable advice by
hotline, call phone,
email....when it's realy
nescessary....

22. Your Company can
compensatie for
Customer untill
Customer satisfied,
example some
ways:

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25. Give a gift for Custmer
is a easy way.
Discounts is
a poppular
Give a VIP card

26. In Viet Nam, sometimes
Customer's seems as not is a
King. Only recently, The
company recieved..
Customers's Trust is a most
important...

27. In here, some company often make
some action when one of
Products/Services was found some
fault...

28. COMPANY
SHOULD SHOULDN'T

29. Some Actions
shouln't do:
Ex: Vietjet Air is a one of famous airlines
in Viet Nam with low-cost flights.

30. Recently, It's
continuous cancle
flights, not annouced
before. Customers
very not happy with
them.

31. Anorther example,
Customers buy
something in some smart
stores in Viet Nam.
Customer was
shouted by seller
when complain about
poor products and ask
for return it...

32. Sometime, Viet Nam's Customer often
keep silent when who buy poor Product
. The company not recived information
from whom so that improved Products
or Survice. So, The company less
important saitisfied's Customer.

33. When Customers buy
somethings in a Shop.
Several shop give
condition when buy
Products or use Services
:'''Products was
bought, not
return". It's a big
mistake of some
company in Viet Nam.

36. The Company SHOULD give the
best products/ survices for
Customer

37. Perform a survey of
customer satisfaction after who bought
your products/ uesed your survices

38. Training staff be care of important.
Staff must more friendlly, enthuaism,
openly,...when who sell
products/survices
for Customer

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45. Toyota President Akio
Toyoda has apologised
for the recall of
millions of cars across
the world and pledged
to set up a new quality
control committee.

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