Vincent Restaurant Resolution Strategy - 7LPM Consultancy

1. Vincent Restaurant
RESOLUTION STRATEGY
BY 7LPM Consultancy

2. What comes to your mind
when you think about
Power?

3. Power vs Influence
Power =
Capacity to
cause change
Influence =
Degree of
actual change

4. Profiles
DAD: Head Chef, founder,
influence, head of family,
knowledge, experience
MOM: Head of restaurant
OLDER SISTER: Need to
succeed, need to prove
herself, takes on heavy
workload, little delegation
MIDDLE SISTER: Neutral,
supportive of family
YOUNGER SISTER: Smart,
ideas to improve business,
introverted

5. Origin of Conflict & Desires
DAD: Trust issues,
to be in control,
sentimental
attachement
MOM: Against dad
being in full control,
she wants the final say
OLDER SISTER: Like mom
and dad, feels like she should
be in control, wanting to
prove to the others that she
is able to be in control, lack
of delegating leads to failure
MIDDLE SISTER: Not
daring to speak up, afraid
to leave, there against her
will
YOUNGER SISTER: Not
able/too afraid to stand
up for herself

6. Dad
• Expert power (has more knowledge, can influence others
because of this)
• Socialized power (need to control because of sentimental
attachement)
Leader motives:
• Have faith in oldest sister, give her the benefit of the
doubt
• Apply himself to cooking, kitchen only
• Accept managing of oldest sister and mother
• Usufruct the restaurant = he keeps ownership, but gives
away management
Solution:

7. Older sister
• Personalized power (power = fixed resource,
no powersharing activities)
Leader motives:
• Course Uni Antwerp Grow To Lead → put in
effort
• Be a better leader and learn to delegate →
gain trust of dad
• Focus on External managing
Solution:

8. Mom
• Referent power, (can influence co-workers
because of her relationship with them)
Leader motives:
• In-House Crash Course for changing
influence tactics (From legitimacy tactics →
rational persuasion)
• Focus on Internal Managing (Separation
of duties with older sister)
Solution:

9. Middle
Sister
• Experiences Referent power from family,
(Influenced by family because of her relationship
with them)
Leader motives:
• Restaurant not a good fit
• Career Coaching with PassionForWork: find out
what she would like to do
• Possibly back to education
Solution:

10. Younger
Sister
• Experiences Coercive Power from Older sister (potential to influence
others through sanctions)
Leader motives:
• At least 1x per month: Younger sister is heard, and her ideas are
implemented → review benefits
• If too shy: allowed to write it down
• MUST be taken seriously
Solution:

11. Building a strong family:
Listen actively
Do you understand?
How do they feel?
Communicate properly
‘I’ messages instead of ‘You’ messages
Focus & pay attention
Share thoughts and feeling
Spend time together
Turn off your phone
Daily rituals

12. Thank you