Have you ever visited a website that had no clear navigation? Perhaps clicked on the 'Reset' button at the bottom of a form that you intended to submit? Most likely you blamed yourself for these mistakes, but in most cases it was the web designer at fault here.
By properly testing a website with real users (from the first sketches to beyond the final release) most usability problems can easily be fixed (or even prevented). At almost no cost and with only a couple of minutes per week you can do these tests yourself. In this presentation - filled with practical and easy tips - I will teach you how.
Stop scaring you visitors away, learn how to make them love your site today!
Video from JandBeyond 2012: