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Thawing the "Frozen Middle" - SGFLA

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How can we harness the energy of Middle Management (aka the Frozen Middle) to lead, rather than hinder, an agile transition?

Learning Objectives:
Attendees will be able to:
 use empathy mapping to put themselves in the shoes of middle
management
 appreciate that middle managers can feel trapped in an organization
undergoing an agile transformation understand the
 support middle managers in understanding their role in agile world
 apply new techniques to educating middle management on lean and agile
 help middle managers "learn to see"
 inspire middle managers to change
 appreciate that middle managers are people too

Presented at the Global Scrum Gathering® Orlando 2016

Published in: Software
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Thawing the "Frozen Middle" - SGFLA

  1. 1. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au Thawing the “Frozen Middle”
  2. 2. Middle Management
  3. 3. Time for a quick exercise Source https://flic.kr/p/gnCJbG
  4. 4. Source: https://flic.kr/p/gnCJbG
  5. 5. Source: http://www.solutionsiq.com/what-is-an-empathy-map/ NOTE YOUR THOUGHTS ON THE EMPATHY MAP
  6. 6. What about me?
  7. 7. Source: http://dilbert.com/strips/comic/2009-05-25/
  8. 8. Source: https://flic.kr/p/cEJMpW
  9. 9. Source: https://flic.kr/p/5fGAKs
  10. 10. Source http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/
  11. 11. Source: https://flic.kr/p/fQuSnS
  12. 12. Source: https://flic.kr/p/iyKfj1
  13. 13. Source :https://flic.kr/p/8qCCLW
  14. 14. Source https://flic.kr/p/do7GmV Beware of wolves in coach’s clothing
  15. 15. Source https://flic.kr/p/67nNta
  16. 16. Source: https://flic.kr/p/9P42Xu Source: https://flic.kr/p/9NAEu9
  17. 17. ” Those who can read and don’t, are only marginally better off than those who can’t.” -Verne Harnish
  18. 18. Source: https://flic.kr/p/a6rwJ7
  19. 19. GO TO THE GEMBA "Farming looks mighty easy when your plow is a pencil and you're 1,000 miles from the corn field." — Dwight Eisenhower
  20. 20. ENCOURAGE TEAM TO USE PHYSICAL WALLS
  21. 21. Source: https://flic.kr/p/bi2Tga
  22. 22. “The vulnerability paradox: It's the first thing I look for in you and the last thing I want you to see in me.” - Brené Brown
  23. 23. BUBBLE UP
  24. 24. The role of management is to support the people who do the work.
  25. 25. Source: https://flic.kr/p/987JDV COMMUNICATE THE VISION
  26. 26. PROVIDE TRAINING TO EVERYONE Source: https://flic.kr/p/fJ5esB
  27. 27. Source: https://flic.kr/p/5YWuWk FUND TECHNICAL ENABLERS
  28. 28. PROTECT THE TEAMS Source: https://flic.kr/p/7NzjGg
  29. 29. CARVE OUT TIME FOR INNOVATION Source: https://flic.kr/p/iQwCqW
  30. 30. LET GO & TRUST THE TEAM
  31. 31. Source: https://flic.kr/p/7CvwdN •  Tap into your empathy •  Be a friendly ear •  Encourage and enable learning •  Help them display vulnerability •  Help them transition to their new role – Supporting the people that do the work THAWING THE “FROZEN MIDDLE”
  32. 32. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au WANT TO KNOW MORE? Check out my blog: •  Advice for coaches on “dealing with” management: http://bit.ly/FrozenMiddle •  Book Clubs at work - Are you serious? http://bit.ly/AgileBookClub •  Leading Through Vulnerability: http://bit.ly/LeadingVulnerability •  Bubble Up: http://bit.ly/agilebubbleup •  An Agile Team of Agile Leaders: http://bit.ly/AgileTeamOfLeaders •  Train everyone: http://bit.ly/TrainEveryone Note: all links are case sensitive

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