Are you unsure about how to collect on a tough, slow paying debtor? Not sure how to analyze or track your aging? Need tips on how to be proactive instead of reactive with potential collection problems? Not sure what to do with a VMS? Join Ashlee Mikesh, Vice President of Payroll Funding, and Andee Harms, Payroll Manager, for a session on all things collections!

1. Collections 101: How to
Identify and Prevent
Collections Issues
Presented by: Ashlee Mikesh, Vice President of
Payroll Funding, & Andee Harms, Payroll Manager

2. Initial Vetting
• Know what kind of customer you’re doing business
with
• Ask questions prior to placing an employee
• Avoid getting caught up in initial excitement over
placements
• Have an approval policy in place
• Call us if you’re not sure what to check for

3. Handling a VMS/MSP
• VMS/MSP Fees
• Fees are typically 1-5% of
invoice
• VMS/MSPs pay based on
what is in their system
• Find upcoming payments in
the VMS’ system

4. Invoicing Set-Up
• Invoice Style
• How do they need to look
• What needs to be on
them
• Special requirements
• Who gets the invoice
and how do they get it

5. Billing Setup
• Use the “credit and
payroll” tab in
Enterprise to help
monitor:
• Payment terms
• Credit limits
• For quick glance at
important financials

6. Credit Limit
• Why set a credit limit
• Where can you check the credit limit

7. Planning for & Addressing Seasonal A/R
• Prepare for the season early
• Schedule extra staff hours for recruiting, coordinating timesheet
collection, entering hours
• Budget for up-front costs associated with the influx
• Know when to expect payment before work starts
• This way you can follow up as the payment day approaches
• Choose us as a partner for funding to help!

8. When to Escalate
• What metrics should you
look at?
• Leveraging your
relationship with the
customer
• Collections summary
report

9. What to Do When You Escalate
• Every situation is unique
• Call the Lone Oak
Payroll team!
• Our team has years of
experience to help you to
ensure payment from
your debtors in a
multitude of situations

10. Questions?