Email has emerged as one of the major channels of communication in customer service operations. An email management solution, not only streamlines your incoming customer emails but expedite the response time as well. #Attivvo #EmailManagementSoftware #CustomerSupport http://attivvo.in/

1. Effective
Email Solution
To Elevate Your
Customer Experience

2. Introduction
With more & more people using internet,
number of emails coming into a customer
service set up has become huge. Business
can thrive well only with a proper email
management system. To provide superior
customer service, your customer service
agents must be able to respond to emails in
a timely manner. Effective email
management can greatly improve customer
satisfaction and experience. An email
management system increases the
productivity of your business.

3. Automated creation and assignment
of tickets for quicker response time
Customer queries can be processed quickly with an email
management software that takes care of creating and
assigning tickets. The administrators don’t have to waste
their time on assigning tickets and keeping track of them.
The agents can seamlessly monitor the tickets, resolve
the issue and quickly move the tickets queue so that the
customers don’t have to wait for several days to get a
response.

4. The skills of the agents will be matched with
the queries automatically. This will ensure
that the queries are forwarded to the
appropriate section immediately. You can
set a maximum cap on the number of
queries assigned to any agent so that no
one is overloaded. The software will also
map the follow up emails to existing tickets
for easy access.
Intelligent Routing for faster
resolution of queries

5. While the agents take care of handling queries
and issues through other channels, the
customers can’t be kept waiting for a reply to his
emails. Automatic response system helps the
agents to focus on resolving the queries instead
of trying to type replies to customers. The
customizable response templates can be used to
supply information to the clients without wasting
the precious time of your agents.
Auto response to customer queries
for optimum resource utilization

6. Customer support team needs detailed reports and email
management system can help you with that. Once the
tickets are closed, reports are generated automatically
with information on time taken to close the ticket. The
email management software also provides administrators
with privileges to set up users and assign roles.
While automating the process, the email management
software also allows you to have complete control over
the system. You can customize the software for your
business using various features of the software.
Automatic reporting
and administrative
controls for better analysis
Customer support team needs detailed reports and email
management system can help you with that. Once the
tickets are closed, reports are generated automatically
with information on time taken to close the ticket. The
email management software also provides administrators
with privileges to set up users and assign roles.
While automating the process, the email management
software also allows you to have complete control over
the system. You can customize the software for your
business using various features of the software.

7. Attivvo Email management software
is a complete solution to streamline
your email management process. It
would help you maximize the
productivity and efficiency of your
agents while improving the overall
customer experience.

8. Contact Us www.attivvo.in
info@attivvo.com
+91-11-49605588