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High Availability for
License Creation
Wolfgang Voelker
Director Wibu Operating Services
Daniel Zuechner
Support & Wibu Operating Services
Available Editions
Security
Scope of Services
CodeMeter License Central
Overview
10.04.2015 WIBU-SYSTEMS AG 2
Process
10.04.2015 WIBU-SYSTEMS AG 3
Ticket /
Container
4
User
ISV
Ticket
3
License
5
Ticket
2
Item
1
Connecting Sales Systems
10.04.2015 WIBU-SYSTEMS AG 4
L
Connector
ERP
Connector
CRM
Manually
License Central Desktop Edition
License Central Internet Edition
License Activation at User’s Side
10.04.2015 WIBU-SYSTEMS AG 5
L
WebDepot
Activation
Wizard
Gateway
Browser
Manually
License Central Desktop Edition
License Central Internet Edition
Connectivity
10.04.2015 WIBU-SYSTEMS AG 6
AS
WSi
LC ApplianceERP
CRM
DB FSB
WebDepot
Gateway
Connector e-commerce
CRM
(Sales Force)
Activation
Wizard
Browser
Connector
Web Server
in DMZ
C
C
DB
Customized
Application
G
C
Available Editions
10.04.2015 WIBU-SYSTEMS AG 7
Requirements
 Different Requirements per Customer
 Number of Activations
 Average Number of Activations per day
 Customized Applications
 Direct use of web services
 Hosting of additional, individual Software
 Different Editions
10.04.2015 WIBU-SYSTEMS AG 8
SaaS | WOPS
Available Editions
10.04.2015
On Premise
WIBU-SYSTEMS AG 9
Desktop Edition Datacenter Edition
Internet Edition
Dedicated Server
Edition
High Availability
Package
High Performance
Edition
Interfaces
 All hosted Editions contain:
 WebDepot
 Browser-based Activation of Licenses
 Adaptability to Corporate Design
 Gateways
 HTTP/HTTPS Interface for Activation of Licenses within your application
 Connectors
 Link to ERP-/Online-Shop-System using Standard Connectors
 Access Protection via HTTPS Client Certificate-based or Basic Authentication
10.04.2015 WIBU-SYSTEMS AG 10
Datacenter Edition
 Datacenter Edition
 Up to 50 Activations per day
 Several ISVs share one virtual machine
 For each ISV, one instance of Web Server and Application Server are running
 Data is stored in separate databases on a database server
10.04.2015 WIBU-SYSTEMS AG 11
Dedicated Server
 Dedicated Server
 Up to 100 Activations per day
 Own Virtual Machine with guaranteed CPU and RAM
 Web Services
 On demand
 Direct access from outside the Hosting Area
 Protection based on HTTPS Client Certificates
 Sample: Selling application
 Additional, individual Software
 Sample: Additional Web Services for customer management
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High Performance Edition
 High Performance Edition
 Up to 1,000 Activations per day
 Dedicated Server
 Separate FSB Server with associated FSB
10.04.2015 WIBU-SYSTEMS AG 13
High Availability Package
 High Availability Package
 Up to 2,000 Activations per day
 Two High Performance Editions
 Load Balancing mechanism for the management of incoming requests
 Two FSB Servers, each having ist own associated FSB
 One Database as Database Cluster
10.04.2015 WIBU-SYSTEMS AG 14
Security Requirements
10.04.2015 WIBU-SYSTEMS AG 15
Infrastructure
 Different Zones separated by firewall rules
 Reverse Proxy and Activation pages
 License Central Server
 Database Server
 FSB Server
 Data Security
 Separate Databases
 Different Accounts for each ISV
10.04.2015 WIBU-SYSTEMS AG 16
Access Protection
All Accesses are only used by the ISV
 Web Frontend
 Access via HTTPS
 Authorization by HTTPS Client-Certificate
 Login with user’s credentials
 Web Services and PHP-Connectors
 Client-Certificates, or
 Basic Authentication, if certificates are technically not viable, or
 Check of allowed IP-address, if the above is not viable
10.04.2015 WIBU-SYSTEMS AG 17
Monitoring and Backup
 Security Monitoring
 Detection of patterns in log files
 Blocking of suspicious addresses
 Backup
 Daily Backup of databases
 Storage of weekly full backups at different locations
10.04.2015 WIBU-SYSTEMS AG 18
Data Center
 Wibu Operating Services hosting infrastructure is located in a Data Center
of TechniData Group in Germany
 Building with 4 different fire protection areas, each with different power supply, air
conditioning and fire protection measures
 Own Transformer Station for backups requiring several hours
 WAN-Connection using two different lines to separate access points
 Certified Hoster (ISO 27001)
10.04.2015 WIBU-SYSTEMS AG 19
Scope of Services
10.04.2015 WIBU-SYSTEMS AG 20
Hardware and Infrastructure
 Provision of system resources as virtual machines
 Separation and Protection of different zones by firewall
 Multi-stage concept for increased intrusion protection and data protection
 Provision of FSB in Data Center
 Physical Access to FSB is required
 FSB contains ISV’s private key
10.04.2015 WIBU-SYSTEMS AG 21
System Maintenance
 Automatic Installation of Security Patches of operating system
 Installation of Updates and Patches of operating system
 After functional testing
 Updates of Apache Web Server
 Updates of TomEE Application server
 Updates of Database server
10.04.2015 WIBU-SYSTEMS AG 22
Application Level
 Installation of latest CodeMeter License Central version
 On schedule, coordinated with ISV
 Installation of patches of CodeMeter License Central
 On schedule, coordinated with ISV
 Upon request, direct assistance is available
 By specialized WOPS staff
 Direct Access to WOPS staff
10.04.2015 WIBU-SYSTEMS AG 23
Monitoring
 Automatic Monitoring of different components
 Virtual Machine
 Application server
 Web Server
 Alerting of WOPS staff
 Monitoring of FSB counter
 Daily check of threshold value
 Automatic Email on going below the threshold value
10.04.2015 WIBU-SYSTEMS AG 24
Service Level
10.04.2015 WIBU-SYSTEMS AG 25
Hours of Operation
 Server Operation 7x24
 Maintenance Window
 Every Tuesday, 08:00 – 09:00 CEST
 Rarely used
 Most times only short-time interruptions of the service
 Infrastructure Maintenance of Data Center
 Up to 6x per Year, at weekends
 After notification
10.04.2015 WIBU-SYSTEMS AG 26
Availability
 System Level
 99.5% - 99.9% System and Service Availability
 Automatic Alert of WOPS staff
 Application Level
 Response Time as defined in Wibu-Systems Support Contracts
 Processing of requests concerning hosting within defined response time
 Available Support level: Silver and Gold
10.04.2015 WIBU-SYSTEMS AG 27
Version Overview
10.04.2015 WIBU-SYSTEMS AG 28
Version Datacenter
Edition
Dedicated
Server
Edition
High
Performance
Edition
High
Availability
Package
Number of Activations per
day
50 100 1,000 2,000
Number of parallel
systems / lines
1 1 1 2
Load Balancing - - - yes
System Availability 99.5% 99.5% 99.5% 99.9%
Deutschland: +49-721-931720
USA: +1-425-7756900
China: +86-21-55661790
http://www.wibu.com
info@wibu.com
Deutschland: +49-721-931720
USA: +1-425-7756900
China: +86-21-55661790
http://www.wibu.com
info@wibu.com
Thank you.
10.04.2015 WIBU-SYSTEMS AG 29
Zusammenfassung

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High Availability for License Creation

  • 1. High Availability for License Creation Wolfgang Voelker Director Wibu Operating Services Daniel Zuechner Support & Wibu Operating Services Available Editions Security Scope of Services
  • 3. Process 10.04.2015 WIBU-SYSTEMS AG 3 Ticket / Container 4 User ISV Ticket 3 License 5 Ticket 2 Item 1
  • 4. Connecting Sales Systems 10.04.2015 WIBU-SYSTEMS AG 4 L Connector ERP Connector CRM Manually License Central Desktop Edition License Central Internet Edition
  • 5. License Activation at User’s Side 10.04.2015 WIBU-SYSTEMS AG 5 L WebDepot Activation Wizard Gateway Browser Manually License Central Desktop Edition License Central Internet Edition
  • 6. Connectivity 10.04.2015 WIBU-SYSTEMS AG 6 AS WSi LC ApplianceERP CRM DB FSB WebDepot Gateway Connector e-commerce CRM (Sales Force) Activation Wizard Browser Connector Web Server in DMZ C C DB Customized Application G C
  • 8. Requirements  Different Requirements per Customer  Number of Activations  Average Number of Activations per day  Customized Applications  Direct use of web services  Hosting of additional, individual Software  Different Editions 10.04.2015 WIBU-SYSTEMS AG 8
  • 9. SaaS | WOPS Available Editions 10.04.2015 On Premise WIBU-SYSTEMS AG 9 Desktop Edition Datacenter Edition Internet Edition Dedicated Server Edition High Availability Package High Performance Edition
  • 10. Interfaces  All hosted Editions contain:  WebDepot  Browser-based Activation of Licenses  Adaptability to Corporate Design  Gateways  HTTP/HTTPS Interface for Activation of Licenses within your application  Connectors  Link to ERP-/Online-Shop-System using Standard Connectors  Access Protection via HTTPS Client Certificate-based or Basic Authentication 10.04.2015 WIBU-SYSTEMS AG 10
  • 11. Datacenter Edition  Datacenter Edition  Up to 50 Activations per day  Several ISVs share one virtual machine  For each ISV, one instance of Web Server and Application Server are running  Data is stored in separate databases on a database server 10.04.2015 WIBU-SYSTEMS AG 11
  • 12. Dedicated Server  Dedicated Server  Up to 100 Activations per day  Own Virtual Machine with guaranteed CPU and RAM  Web Services  On demand  Direct access from outside the Hosting Area  Protection based on HTTPS Client Certificates  Sample: Selling application  Additional, individual Software  Sample: Additional Web Services for customer management 10.04.2015 WIBU-SYSTEMS AG 12
  • 13. High Performance Edition  High Performance Edition  Up to 1,000 Activations per day  Dedicated Server  Separate FSB Server with associated FSB 10.04.2015 WIBU-SYSTEMS AG 13
  • 14. High Availability Package  High Availability Package  Up to 2,000 Activations per day  Two High Performance Editions  Load Balancing mechanism for the management of incoming requests  Two FSB Servers, each having ist own associated FSB  One Database as Database Cluster 10.04.2015 WIBU-SYSTEMS AG 14
  • 16. Infrastructure  Different Zones separated by firewall rules  Reverse Proxy and Activation pages  License Central Server  Database Server  FSB Server  Data Security  Separate Databases  Different Accounts for each ISV 10.04.2015 WIBU-SYSTEMS AG 16
  • 17. Access Protection All Accesses are only used by the ISV  Web Frontend  Access via HTTPS  Authorization by HTTPS Client-Certificate  Login with user’s credentials  Web Services and PHP-Connectors  Client-Certificates, or  Basic Authentication, if certificates are technically not viable, or  Check of allowed IP-address, if the above is not viable 10.04.2015 WIBU-SYSTEMS AG 17
  • 18. Monitoring and Backup  Security Monitoring  Detection of patterns in log files  Blocking of suspicious addresses  Backup  Daily Backup of databases  Storage of weekly full backups at different locations 10.04.2015 WIBU-SYSTEMS AG 18
  • 19. Data Center  Wibu Operating Services hosting infrastructure is located in a Data Center of TechniData Group in Germany  Building with 4 different fire protection areas, each with different power supply, air conditioning and fire protection measures  Own Transformer Station for backups requiring several hours  WAN-Connection using two different lines to separate access points  Certified Hoster (ISO 27001) 10.04.2015 WIBU-SYSTEMS AG 19
  • 20. Scope of Services 10.04.2015 WIBU-SYSTEMS AG 20
  • 21. Hardware and Infrastructure  Provision of system resources as virtual machines  Separation and Protection of different zones by firewall  Multi-stage concept for increased intrusion protection and data protection  Provision of FSB in Data Center  Physical Access to FSB is required  FSB contains ISV’s private key 10.04.2015 WIBU-SYSTEMS AG 21
  • 22. System Maintenance  Automatic Installation of Security Patches of operating system  Installation of Updates and Patches of operating system  After functional testing  Updates of Apache Web Server  Updates of TomEE Application server  Updates of Database server 10.04.2015 WIBU-SYSTEMS AG 22
  • 23. Application Level  Installation of latest CodeMeter License Central version  On schedule, coordinated with ISV  Installation of patches of CodeMeter License Central  On schedule, coordinated with ISV  Upon request, direct assistance is available  By specialized WOPS staff  Direct Access to WOPS staff 10.04.2015 WIBU-SYSTEMS AG 23
  • 24. Monitoring  Automatic Monitoring of different components  Virtual Machine  Application server  Web Server  Alerting of WOPS staff  Monitoring of FSB counter  Daily check of threshold value  Automatic Email on going below the threshold value 10.04.2015 WIBU-SYSTEMS AG 24
  • 26. Hours of Operation  Server Operation 7x24  Maintenance Window  Every Tuesday, 08:00 – 09:00 CEST  Rarely used  Most times only short-time interruptions of the service  Infrastructure Maintenance of Data Center  Up to 6x per Year, at weekends  After notification 10.04.2015 WIBU-SYSTEMS AG 26
  • 27. Availability  System Level  99.5% - 99.9% System and Service Availability  Automatic Alert of WOPS staff  Application Level  Response Time as defined in Wibu-Systems Support Contracts  Processing of requests concerning hosting within defined response time  Available Support level: Silver and Gold 10.04.2015 WIBU-SYSTEMS AG 27
  • 28. Version Overview 10.04.2015 WIBU-SYSTEMS AG 28 Version Datacenter Edition Dedicated Server Edition High Performance Edition High Availability Package Number of Activations per day 50 100 1,000 2,000 Number of parallel systems / lines 1 1 1 2 Load Balancing - - - yes System Availability 99.5% 99.5% 99.5% 99.9%
  • 29. Deutschland: +49-721-931720 USA: +1-425-7756900 China: +86-21-55661790 http://www.wibu.com info@wibu.com Deutschland: +49-721-931720 USA: +1-425-7756900 China: +86-21-55661790 http://www.wibu.com info@wibu.com Thank you. 10.04.2015 WIBU-SYSTEMS AG 29 Zusammenfassung

Editor's Notes

  1. - Vorher auf dem Laptop als Gast
  2. Prinzip Ticket und Ablauf des Prozesses SKU: Stock Keeping Unit
  3. Neu in 2015 – bestellbar.
  4. Bestellbar. In Kürze verfügbar