Facilitative style

• What are you trying to achieve?


• What seems to be the issue?


• What have you tried?


• What options have you considered— and
what are the pros and cons of each?


• What options have you considered— and
what are the pros and cons of each?
• What do you recommend?


• Diagnose before you prescribe.


• Ask open-ended rather than closed questions.


• Position barriers as challenges to be overcome rather
than as deal-breakers.


• Make it safe for the other person to answer honestly.


• Treat people as intelligent adults.


• Be clear about boundaries.


• Be clear about boundaries.
• If appropriate, explain the context of
your question.


The facilitative style is based on the assumption that
there may be multiple “right” answers, and the leader
may not be the most qualified to determine the best
answer. This style also assumes that the people doing
the work are usually the best qualified to improve it,
and that the best answer is the one that people will
implement. This style is characterized by the leader
withholding advice, asking open-ended questions,
doing a lot of listening, and helping the learner discover
his or her own solutions.


Facilitative style

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