The document discusses ISO 9000 and ISO 9001 quality management standards. ISO 9000 deals with quality management principles while ISO 9001 specifies requirements for quality management systems. It aims to enhance customer satisfaction through consistent product quality and compliance. The ISO 9001:2000 standard is based on eight principles including customer focus, leadership, involvement of people and continual improvement. Global surveys found growing adoption of ISO 9001 certification worldwide. The benefits of implementation include process standardization, control and monitoring along with cost reduction and customer satisfaction.

2. Published in 1951

3. ISO = The International Organization for
Standardization (ISO) is an international standard-
setting body composed of representatives from
various national standards organizations.
ISO 9000 = deals with the fundamentals of quality
management systems.
ISO 9001 = deals with the requirements that
organizations wishing to meet the standard must
fulfill.

4. Needs to demonstrate its ability to consistently provide
product that meets customer and applicable regulatory
requirements.
Aims to enhance customer satisfaction through the
effective application of the system, including processes
for continual improvement of the system and the
assurance of conformity to customer and applicable
regulatory requirements
Achieve customer satisfaction by meeting their needs by
providing conforming services

5.  IN ORDER TO ACHIEVE OBJECTIVES:
The ISO 9001:2000 standard is based on eight principles:
Customer-focused organization
Leadership
Involvement of people
Process approach
Systemic approach
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

6.  GLOBALADOPTION:
 ISO Survey 2010.

7.  GLOBALADOPTION:
 The ISO Survey of Management System Standard Certifications – 2014

10. Define
Customer
Needs
Establish
Quality Policy
& Processes
Determine
Process
Provide
Resources
Determine &
apply methods
to measure
processes
Prevent defects
& eliminate
their causes
Continuous
process
Improvements

11. QUALITY PROCEDURE CRITERIA:
Quality procedures & policies, need to be
 Defined
 Documented
 Communicated
Quality procedures should be,
 Attainable
 Up-to-date with revisions & releases

14. BENEFITS:
The main benefits of the implementation of a QMS based on ISO
9001:2000 requirements are:
Better integration and more
effective management of
related processes and
departments
Process standardization
Better control of
documents and records
Effective monitoring of
processes
•Cost reduction
Higher level of top
management
involvement to the
system
Focus on customer
satisfaction enhancement
Continual improvement

15. CONCLUSION:
 Model for Quality Assurance in Design, Development,
Production, Installation and Services.
 ISO 9001 indicates “what to do” in a quality management
system but not “how to do” it.
 This will replace the current series of ISO 9001/9002/9003.
 The 2000 version also demanded involvement by upper
executives in order to integrate quality into the business
system.
 Avoid delegation of quality functions to junior
administrators.

16.  REFERENCES:
 Rogério Rabelo, Daniel Marques Périgo, ISO-2: ISO 9001:2000 AND
QUALITY MANAGEMENT SYSTEMS, Tools, Technologies and
Training for Healthcare Laboratories.
 https://www.iso.org/standard/21823.html
 A guide to the contents of ISO 9001 : 2000 Quality Management Systems
Requirements, BSIA Form No. 137, BRITISH SECURITY INDUSTRY
ASSOCIATION, 1-9.
 The ISO Survey of Management System Standard Certifications – 2014
(data table), International Organization for Standardization, retrieved 16
September 2016.
 ISO Survey 2010.

17. ISO 9001:2000
STAY FIT & HEALTHY
Thanking You………..