Models of quality

1. Tania Gómez Posso
Linguistics
Models of Quality

2. Baldrige Award
Definition of Quality
“customer-driven quality” it views quality as defined by the customer
Primary Focus
customer satisfaction and quality
Overall Approach
quality of management
Purpose
promote competitiveness through total quality management

3. Types of Organization
manufacturing, service and small business
Orientation
60% result, 40% process
Scoring Weight
different weight for each criteria
Consideration
less concern
Information Management
Information Management heavily concern

4. Winners
Maximum of two per category
Scope
U.S. firms only
Application
$2500 and 75 pages packet
Grading time
six months
First Award
1987
Sponsor
National Institutes Standards and Technology

5. Deming Prize
Definition of Quality
Primary Focus
Overall Approach
Purpose
“conformance to specifications” it views quality as defined by the producers
statistical quality control
management of quality
promote quality assurance through statistical techniques

6. Types of Organization
Orientation
Scoring Weight
Consideration
Information Management
essentially private or public manufacturing
60% process, 40% results
equal weight in 10 criteria
concern in productivity, delivery, safety, and environment
less concern

7. Winners
Scope
Application
Grading time
First Award
Sponsor
All firms meeting standard
Firms for any country
1000 pages and one year working with consultant from the union of Japanese
Scientist & Engineers
one year
1951
Union of Japanese Scientists and Engineers

8. European Prize
An organization that seeks to gain the award will be assessed on its results
And improved performance achieved under the following headings:
- Customer satisfaction
- Employee satisfaction
- Business performance
- Impact on society

9. Criteria and their relative values within the
overall award are:
- Customer
- People
- Business results
- Processes
- Leadership
- Resources
- Policy and strategy
- Impact on society

10. Ecuadorian Priza
• Being common basic objectives to be achieved.
• Be related to observable and measurable achievements or performances.
• Being easy to understand and use.
• Be inspired by educational ideals.
• Be based on Ecuadorian and universal values.
• To be comparable with international standards but applicable
Ecuadorian reality.
• To present a challenge for the actors and institutions of the system.