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Concepts of Quality
[object Object]
What is Quality: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Webster’s Dictionary 1977 defines Quality as ,[object Object]
Quality as per ISO (International Standard Organisation)  ,[object Object]
Definition of Quality ,[object Object],[object Object]
Definition of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Holistic Perspective: ,[object Object],[object Object]
Product Perspective ,[object Object]
Producer Perspective ,[object Object],[object Object]
Producer Perspective ,[object Object],[object Object]
Customer Perspective ,[object Object]
Value-based Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factors that influence consumers’ perception of quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s Management principle ,[object Object]
Juran’s Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM ,[object Object]
TQM ,[object Object],[object Object],[object Object],[object Object]
Value based perspective ,[object Object],[object Object]
Quality should not be confused with Grade.
Grade is defined as  ,[object Object]
Why Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
How the organizations compete ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you.

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Quality first chapter for class