Essay On Business Process Redesign Or Reengineering

Essay on Business Process Redesign Or Reengineering
Business Process Redesign or Reengineering
Business Process Redesign (BPR) or Reengineering is "the fundamental rethinking and
radical redesign of business processes to achieve dramatic improvements in critical, contemporary
measures of performance, such as cost, quality, service, and speed" (Hammer and Champy,
Reengineering). Since the BPR idea has surfaced it has been under constant ridicule by the popular
press.
They say it takes far too long, creates management headaches, fails 70% of the time, and it's only
for big companies with big checkbooks (Hydrel...). However,
I feel that with the right plan, the right people, and total commitment from those involved, BPR or
Reengineering can work for ... Show more content on Helpwriting.net ...
The new computer system will also be used by the quality team to update their new metrics system.
The quality team developed a completely new system for the reengineering process. This new
metrics system continually updates them on changes in the market that deal with quality. This is
important so they can deal with the changes right away and stay competitive. And finally the
information team came in to wrap up the whole process and implement the new computer system.
They design a system that fit the current demands but is able to grow and expand a the same rate as
the company.
Due to total commitment from the right people, using the right methods
Hydrel has successfully reengineered the process of order management and positioned the company
for dramatic profitable growth. And they have proved my statement that reengineering can work for
every company no matter what their size. The Texas Commerce Bank Experience
In early 1994, Texas Commerce Bank (TCB) launched a reengineering process called Process
Improvement, which included every organizational process and all 9,000 employees (Betting...).
TCB's goals for their program were: remove all employee frustrations associated with policies,
processes, services, or products; change processes to improve quality, deliver improved service to
customers, and eliminate unnecessary expenses (Betting...). However, TBC took a
... Get more on HelpWriting.net ...

Business Process Description Is A Map
V. APPROACH TO BPMN Business process description is a map that helps us to navigate through
our business activities. Using a map for navigation is quite normal in many activities, e.g., it is a
must when we need to move something or be moved ourselves from one place to another. We have
different maps for navigating in the physical space, marine maps, road maps, hiking maps, etc. The
choice of a map depends on what we want to move, where and by what means. If we travel by car
we need a road map, if we travel on foot in a mountain area, we need a hiking map. What is more,
we may need several different types of maps, in case of emergency. For example, a simplified road
map that shows how to get from one point to another will not help if we make a wrong turn
somewhere on the way. We will need a detailed road map to get back to our initial course. Identify
applicable sponsor/s here. If no sponsors, delete this text box (sponsors). VI. APPROACH TO
CHOOSE BPMN If an organization is functionally structured and processes are not identified, it is
suitable to use input/output view (for example, IDEF0), or agent–related view (for example, RAD).
Input/output view suit mostly organizations that have formal ways of internal communications via
some objects, like documents, files, etc. Then the processes can be discovered by following the
movement of these objects inside the organization. Agent–related view suit mostly organizations
that strictly define responsibilities for each

Business Process And Job Re Design
Topic 1 Introduction (prepare for week2) 3
Topic 2 Business process and job re–design 4
Topic 3 Change Management 6
Topic 4 Benefits Management 7
Topic 5 Software and Information Systems Quality 10
References: 13

Topic 1 Introduction (prepare for week2)
Define and describe the implementation phase and illustrate with an example.
The implementation phase is where all relevant steps and processes are carried out in order to put a
planned system into action. Once installed software is tested and reviewed to make sure the selected
solutions are addressing the organisations requirements. Implementation is affected by multiple
factors like the context of the organisation; its size, the roll out plan and current structures just to
name a ... Show more content on Helpwriting.net ...
Without a clear understanding of the organisation and systems contextual factors an implementation
plan can be ineffective and waste valuable resources.
Two examples of contextual factors are:
Company Size: Company size will dictate many areas of system implementation, Larger companies
can afford to vast numbers of workers learning how to use new systems at a given time while they
are installed at their work stations without losing a significant amount of productivity. On the other
hand smaller companies of fewer than 30 employees cant afford to have large numbers of workers
out learning how to use a system, they would need a more precise implementation plan so that the
business can maintain an acceptable level of productivity.
Technological maturity: Technological maturity refers to whether systems which are to be
implemented are first gen which totally new and little testing and reference from how other
companies or second third and so forth. Later generations are more viable as there are more likely to
be other companies which can give accurate reviews and vouch for the quality of service. This
contextual factor ties back to the company size where small companies cant afford to use untested
systems as they may not have the finances available to keep changing around.
Collaborative space – Outline an implementation plan (e.g. testing, installation, data conversion,
training, OHS, support...) and describe two important

Business Process Management Case Study
1. INTRODUCTION:
About BPM
Jean–Philip Pritchard Colin Armistead, (1999); described Business Process Management (BPM)
as a methodology designed to eliminate waste, customer–driven and ensure increased productivity.
The main drivers of the approach in most organization are threat of competition, need to improve
quality, responsiveness of products and services, while the main benefits are the need to improve
client relationship, change in organization culture and ensuring better cross – functional working
environment.
Business Process Management (BPM) is described as management discipline that associates
information technology (IT) and management science knowledge used in managing business
operations for better business decisions making. It ... Show more content on Helpwriting.net ...
The approach has evolved from a series of methodologies including Process Management, Total
Quality Management (TQM), Business Process Re–engineering (BPR) and Six Sgma (Jeston
Nelis, 2006; Van der Aalst, 2013). BPM has also received increased prominence in recent time with
the proliferation of Enterprise Resource Planning (ERP) – an integrated set of IT systems that focus
on all organization process to ensure operational excellence (Dallas Wynn, 2014).
Importance of BPM
Business Process Management (BPM) is increasingly used by various organizations to accomplish
better business performance. Empirical study have identified various success and failure case in
most organization. However; successful implementation of the approach can provide significant
benefits to organization and ensure the achievement of strategic business goals (Malinova et al.
2014). BPM is a discipline that supports continuous process Improvement, sustain performance of
organization through the use of business process techniques and modeling to achieve strategic
objective (Joston Nelis,

The Business Process Reengineering ( Bpr )
Business Process Reengineering (BPR) can be defined as the optimization of end to end processes,
and transform the manual tasks to automation through analysis the data and restructure of
workflows between and within the organizations or enterprises. The BPR comprises improvement in
critical areas such business functions, service, quality and time response via in–depth use of
Information Technology. In Business Process Improvement (BPI), the process of an organization is
improved by identifying the specific operations skills or a group of employees' skills in order to
have more efficient workflows, as well as overall business growth. The Business Process
Reengineering (BPR) strategy becomes more radical, lengthy, difficult and vast for many
organizations. The BPI strategy is less radical, less lengthy, less disruptive and more incremental
approach. The process is also known as functional process improvement. Taco Bell is a Fast Food
company in USA, had difficulty to survive on severe competition in the market. While expanding
their business, they were facing problem to increase and retain customer's relationship and
satisfaction. The company had several major issues such as – lack of Business Vision, more focus
on Process than Customer, dependency on fixed management and operational practices, traditional
approaches on customer service and more investment on kitchen infrastructure. So the company
reengineered their business processes by reorganizing

Xerox Is A Leading Business Process Outsourcing
1: Frame:
A: Overview
Xerox is a leading business process outsourcing and document management technology and services
firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of
$19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013.
Xerox's operations are broken down in to several main segments:
Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support
functions such as customer care, transaction processing, finance and accounting, and human
resources to a broad range of firms and organizations. The BPO services segment is focused on
providing support functions to select business groups and industries including healthcare,
commercial industries, public sector, and government healthcare. Through its healthcare provider
solutions, the firm supports health providers operating in varying capacities to better access patient
data, comply with industry regulations, reduce administrative costs, and provide better healthcare
services. To commercial and public sector entities, Xerox provides support with transportation and
logistics, electronic toll collection, parking management, health and human services, administrative
support, and various taxation related functions. Xerox also offers many of these services across
major global markets.
Document Outsourcing: In its document outsourcing capacity Xerox offers both managed print
services and centralized print services.

Business Process Redesign (BPR) or Reengineering is the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical, contemporary
measures of performance, such as cost, quality, service, and speed (Hammer and Champy,
Reengineering). Since the BPR idea has surfaced it has been under constant ridicule by the popular
press.
They say it takes far too long, creates management headaches, fails 70% of the time, and it's only
for big companies with big checkbooks (Hydrel...). However,
I feel that with the right plan, the right people, and total commitment from those involved, BPR or
Reengineering can work for any company.
The Hydrel Experience
A ... Show more content on Helpwriting.net ...
However, this idea didn't last long due to the overwhelming number of replies from the Ideas To
Bank On, which was a suggestion box. And TCB was forced to create about 180 process teams.
Which included senior managers,process managers, team leaders, and about 1,800 employees
(Betting...).
This move, however, caused a bit of turmoil in the whole process due to he fact that, many
employees weren't use to works in groups. And eventually led to the redesign phase, one that went
to drastic measures and wiped the slate clean. This time, however, the bank knew what it had to do.
So this time TCB moved quickly through the process, and it led to quick results. They began by
redesigning the bank's lines, question certain products, eliminated processes, and apply newer
technologies. And finally a blue print emerged. Which included narrative descriptions of processes,
new flowcharts, all projects cost/benefit analyses, and the implementation of strategies. The benefits
of this process were significant: 16,000 ideas, 1005 projects, 1,100 positions to be terminated, and
$43M in reduced expenses (Betting...). So now that a new plan is in place TCB has taken the
appropriate steps to keep them in working order. The 1,005 recommendations have been assigned to
teams within the line of business. Formal project plans for each team are developed and gathered
weekly and are loaded into a database for tracking by other interdependencies

Xerox Is A Leading Business Process Outsourcing
Frame:
Overview
Xerox is a leading business process outsourcing and document management technology and services
firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of
$19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013.
Xerox's operations are broken down in to several main segments:
Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support
functions such as customer care, transaction processing, finance and accounting, and human
resources to a broad range of firms and organizations. The BPO services segment is focused on
providing support functions to select business groups and industries including healthcare,
commercial industries, public sector, and government healthcare. Through its healthcare provider
solutions, the firm supports health providers operating in varying capacities to better access patient
data, comply with industry regulations, reduce administrative costs, and provide better healthcare
services. To commercial and public sector entities, Xerox provides support with transportation and
logistics, electronic toll collection, parking management, health and human services, administrative
support, and various taxation related functions. Xerox also offers many of these services across
major global markets.
Document Outsourcing: In its document outsourcing capacity Xerox offers both managed print
services and centralized print services.

Business Process Reengineering
Introduction – Characterization of BPR 3 Concepts 4 BPR Methodologies 7 A Case study of Ford
Motor Company 7 Business Process reengineering failure 10 Keys to Business Process
Reengineering success 11 Case Study 11 Summary 12 Introduction – Characterization of BPR
Business Process Reengineering explained Coffee Shop scenario Whenever we order our drinks at
the coffee shops on a daily basis, we are actually triggering a business process. When the waiter at
the coffee shop takes the order at our table, he will pass our orders to the kitchen by yelling our
orders from one end of the coffee shop to another. Most of the time, the kitchen helper will hear the
order and start to prepare. The waiter will then go around taking a few ... Show more content on
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In a call centre environment, when the customer logs a call for a IT issue, the calling department
will answer his call and log the case. He will then be transferred to the technical department who
will assist him with 1st level troubleshooting. In the event he cannot solve the problem, the matter
will be escalated to a level 2 support and also a product specialist. After his issue has been resolved,
he will be transferred to the payment department where he will pay for the IT services he has used.
After making payment, he will receive an email from the feedback department where they will ask
the customer for feedback for the case. This slows down the entire process of resolving the problem
from end to end. One of the main goal in BPR is to optimize the processes that takes place within
the organization and reduce lead time. In order to do so, businesses has to look at its processes from
a clean state perspective. For a company to be able to streamline their processes, they have to add
value to their customers through their processes. Processes should maintain its ability to add value
to customers. For those processes that do not, we can automate them and put the focus on adding
value. This will result in higher customer satisfaction, better efficiency, elimination of watse and
greater ROI(Park, 2008). BPR Methodologies There are several techniques to business process

Business Process Management
EXECUTIVE SUMMARY
This preliminary report has been compiled by MAK Consultants to tackle the key areas of concern
found within Dynatrix Pty Ltd and proposes potential solutions to the organisation.
The key areas of review for this assessment include:
Strategic and Tactical Planning
Business Process flow and procedures
This document summarizes the methodologies employed to complete the review and presents our
findings and recommendations. Throughout this document we utilize terms such as will, should
consider, and shall, for example, with respect to our recommendations to Dynatrix. We believe each
recommendation should be evaluated and implemented after consideration of approach, cost
effectiveness and the inclusion of new ... Show more content on Helpwriting.net ...
As such, BPM can be employed as a strategic asset that Dynatrix can use to produce value added
products to customers. Figure 1.1 Benefits of implementing a BPM approach to Dynatrix
Strategy
MAK consultants understand that Dynatrix lacks a clearly defined strategy that drives the
organisation. As such, actions should be taken to outline the goals and objectives of Dynatrix so
every member of the organisation knows exactly what they are working toward namely through a
vision statement. A vision statement encapsulates this idea of the shared values and beliefs held
within Dynatrix that drives the firm to achieve one common goal.
Strategic Positioning
Everything should begin with a corporate strategy. Quality and customer responsiveness are two
value propositions emphasized in Dynatrix's current strategy. Value proposition is the value that a
product or service provides to customers. (Harmon, 2007) In the case of Dynatrix it can potentially
be the accessories of the hand held device, not the hand held device itself which can provide the
platform for their strategic position. Thus Dynatrix needs to develop a positioning strategy to target
customer's needs. Treacy and Wiersema's three generic positioning strategies distinguish between
three value propositions pertaining to customer needs:

Business process reengineering – Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Business_process_reengineering
From Wikipedia, the free encyclopedia
The analysis and design of workflows and processes within an organization. A business process is a
set of logically related tasks performed to achieve a defined business outcome. Re–engineering is
the basis for many recent developments in management. The cross–functional team, for example,
has become popular because of the desire to re–engineer separate functional tasks into complete
cross–functional processes.[citation needed] Also, many recent management information systems
developments aim to integrate a wide number of business functions. Enterprise resource ... Show
more content on Helpwriting.net ...
History
In 1990, Michael Hammer, a former professor of computer science at the Massachusetts Institute of
Technology (MIT), published an article in the Harvard Business Review, in which he claimed that
the major challenge for managers is to obliterate non–value adding work, rather than using
technology for automating it.[2] This statement implicitly accused managers of having focused on
the wrong issues, namely that technology in general, and more specifically information technology,
has been used primarily for automating existing processes rather than using it as an enabler for
making non–value adding work obsolete. Hammer's claim was simple: Most of the work being done
does not add any value for customers, and this work should be removed, not accelerated through
automation. Instead, companies should reconsider their processes in order to maximize customer
value, while minimizing the consumption of resources required for delivering their product or
service. A similar idea was advocated by Thomas H. Davenport and J. Short in 1990[3], at that time
a member of the Ernst Young research center, in a paper
1 of 4
9/15/2010 10:45 PM
Business process reengineering – Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Business_process_reengineering

published in the Sloan

Q. Describe each of the four kinds of organizational change that can be promoted with information
technology. What is business process reengineering? What steps are required to make it effective?
How does it differ from business process management? Explain with example.
In an organization, there are major risks and uncertainties in systems development that need to be
addressed by the management. Determining when new systems and business processes can have the
greatest impact is involved in these challenges. This may be the reasons why organizational change
and development is becoming a common scenario to talk about involving management,
organizations, business, and leadership. With the fast–changing environment, business conditions ...
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Retailers and recording stars were rebelling––it took the company as much as 20 days to deliver a
big order for a hit CD, and then nearly 20% of the order would be missing. Small, incremental
improvements would not have been adequate, so the company reengineered its entire distribution
process with dramatic effects on on–time delivery and order fill rates. In business process
reengineering, the organization can develop the business vision and process objective. It can identify
the processes to be redesigned (core and highest payback) and understand and measure the
performance of existing processes. It can also identify the opportunities for applying information
technology and build a prototype of the new process.
PARADIGM SHIFT It is about changing the very nature of the business and the structure of the
organization itself, whole new products or services that didn 't even exist before. In other words,
paradigm shifts deals with major disruption and extreme change. Paradigm is a complete mental
model of how a complex system works or functions. In other words, a paradigm shift involves
rethinking the nature of the business and the organization. It is a complete re–conception of how the
systems should function. For example, higher education is undergoing a major paradigm shift in the
online delivery of education. Classes are now offered through the Internet so that students don 't

Business Process Reengineering And Erp Essay
Business Process Reengineering and ERP 1. Abstract: Business Process Reengineering (BPR) is a
method, helps to observe and analyze the business process to determine the changes within or
outside the enterprises to streamline the operations of the business. Enterprise resource planning
(ERP) is software platform that helps the organization to determine how to utilize the available
resources. This paper highlights the BPR process and its importance in the implementation of ERP
and also gives the phases of BPR process to the micro level view of the phrases. This paper also list
out the factors which affect the BPR process. The factors are categorized into different aspects of
organization like Managerial, Operation, Technical and Financial aspects. 2. Introduction: Michael
Hammer is the pioneer of the concept of BPR during 1990's. They define BPR as the fundamental
rethinking and radical redesigning of business process to achieve dramatic improvement in critical
contemporary measures of performance, such as cost, quality, services, and speed. Homeas H.
Davenpoirt who is the American academician and familiar in the area of business strategy defines
BPR as encompasses the envisioning of new work strategies, the actual process design activity, and
the implementation of the changes in all its complex technological, human, and organizational
diminutions. BPR has pursued breakthrough improvements in quality, speed as well as cost.
Breakthrough improvement refers to quantum gains

The Business Process Model
Business Process Model
Business Process Model is a set of technologies and standards for the design, execution,
administration, and monitoring of business processes. (Havey 2005)
There are some benefits for using a process model. Firstly, it can improve process communication.
To succeed in a business, members of a firm should have a distinct idea of the daily tasks. For
example, who is the one to bring the products of CMP to major distributors and how the products
brought to the market. A clear communication is important in operation. It can help members of
CMP to understand their ideas clearly and quickly. This will improve business processes and also
increase productivity of members when they are doing their work.
Furthermore, process model also helps in consistency. Consistency is one of the keys to succeed in
business. Such as, implement process in consistent manner and then give the documented process to
the members so they can remember to do the right thing. This can help our company to make better
decisions and we can have the business rule documented down to avoid further confusion. For
instance, members of CMP can resolve problem in a better and efficient way. ... Show more content
on Helpwriting.net ...
The process simulation of business process model is an essential tool for us to ensure that the
processes are optimized. It allows us to understand the process flows and can help us in identifying
the weaknesses in process for improvement. It can also reduce our process cycle time and increases
productivity of resources and members that can allow CMP to produce more product than before.
Hence improving operational efficiencies is important to CMP. As a manufacturing company, it can
helps in ensuring a smooth operation, increase product output, bring the products to market to the
potential buyers and in turn increase the company's

Definition Of A Business Process
Introduction In order to achieve their goals, processes are used in accomplished organizations to
complete the work needed. Organizations that adopt the process view can be very successful if used
appropriately. The next few pages will define a business process, and explain the advantages of
adopting this kind of organizational view.
Definition of a business process: A business process is an action or a set of actions completed in a
particular order that will complete a given organizational task. In most cases, these tasks,
accomplish their goal by delivering products or services to a customer. Throughout the process, a
number of participants are involved, such as passive or active. Process participants, which are
produced, consumed, or changed, are considered to be passive. For example, computer assembly,
software development, reorganizing departments, or treating patients in the hospital. On the other
hand, processes geared towards the passive participants, such as workers, machines, etc., are said to
be active participants (www.appian.com, n.d.). A business process can be compared to a road map,
which helps an organization navigate through their business activities. They help them understand
where they currently stand, where they need to get to, where they came from, and how they ended
up where they are. They can guide an organization along their path, pinpointing any hazards along
the way. Depending on the focus of the observer, there are four different views a

What Is Business Process Reengineering?
INTRODUCTION
Business process reengineering (BPR) is a management strategy for the business, a leader in origin
in the early 1990s, with an emphasis on analysis and design workflow and business processes within
the organization. BPR, which aims to help organizations fundamentally rethink how to do their job
in order to improve customer service significantly, reduce operational costs and become competitive
on a global level. Financial institutions and banks are constantly called upon to provide customer
service driven. For this are banks and financial institutions to adopt unique concepts in business
process reengineering any fundamental re–thinking and radical redesign in the area of operations to
achieve significant improvements of decisive measures, in contemporary performance such as cost,
quality, speed and service. At present cut–throat competition in each of the banks, the national and
international levels, age, and can specifically wanted to provide services focused on customer
service to fill the void. But in order to become the leading company in the market, and can require
more to penetrate the institutional performance through the adoption of the review with them.
SBI adopted (State Bank of India) this concept in the review by breakthrough innovations among all
the branches across the whole world. This study discusses the research paper usually on changing
scenario of the SBI (State Bank of India) after the adoption of the concept review. I 've really
adopted the

Business Process Reengineering:
BUSINESS PROCESS REENGINEERING: PUTTING THEORY INTO PRACTICE^ BRIAN
FITZGERALD AND CIARAN MURPHY Executive Systems Research Centre, University College,
Cork, Ireland. ABSTRACT Business Process Reengineering (BPR) advocates the fundamental
examination and redesign of business processes, recognising tb–at the legacy of scientific
management has been the excessive fragmentation of work practices in organisations today. This is
reflected in the hierarchical structuring of organisations around functional departments, with
individual aind departmental goals displacing overall organisational goals. This paper discusses the
development of a specific methodology for BPR. The practical application of this methodology in
an actual BPR project ... Show more content on Helpwriting.net ...
The latter orientation is one where real value may be added for the enterprise. Definitions of the
term business process vary, but most researchers suggest that it comprises a number of interrelated
activities that cut across functional boundaries in the delivery of an output (Bevilacqua Thomhill,
1992; Davenport Short, 1990; Thomas, 1994). The looseness of this type of definition has led to
significant variations in establishing the number of processes in a business. For example, Thomas
(1994) cites the case of one large bank which estimated that it had three core processes while
another reckoned it had seventeen. In the past, information technology has been applied to help
improve business operations. However, the technology has generally been applied as part of process
rationalisation, that is, the primary motivation behind the use of technology is to automate or
expedite existing manual processes, and the processes themselves have been largely left intact. The
futility of this approach has been bluntly summarised by Drucker (1986) in his declaration: there is
nothing more useless than to do efficiently that which shouldn 't be done at all. The application of
information technology has resulted in incremental gains, but this is still a long way short of the
dramatic 10–fold improvement that has been identified as necessary. Also, the incremental benefits

Business Process Information System At Aecom
Business Process Information System at AECOM AECOM is one of an engineering firm that
specializes in consultancy, management and construction support services to clients in a multitude
of different industries. The services that AECOM provides are diverse in nature because of the
specific need of each industry that AECOM services. As a professional services organization,
information plays an integral role in day–to–day operations because it supports the completion of
the tasks related to business processes in the workplace. An entire business process is the sum of the
tasks that workers perform in order to successfully complete a job for a client. To do this effectively,
an organization will rely on the use of a business process ... Show more content on Helpwriting.net
...
The costs and the benefits should be determined by the team responsible for the implementation of
the new system. This information will then need to be used in order to perform a robust feasibility
study.
A feasibility study will need to take into consideration the different forms of feasibility that are
associated with the project. Legal, human resource, economic, technological and operational factors
should all be considerations in the feasibility study (Shelley, Cashman Rosenblatt, 2003). At the
conclusion of the study, the costs and benefits for the organization as well as resource requirements
and which subject matter experts should play roles in different elements of implementation will be
known. This is the point where the IT organization will be able to come to a conclusion regarding
what is needed in the development of a new system.
Analysis
At the point of analysis the IT organization will need to determine the needs of the organization in
the scope of the specific business process and how it is that the implementation of a new business
process information system will respond to the gaps in the current system (Shelley, Cashman
Rosenblatt, 2003). The process stakeholders, the end customer, the employees and management will
need to be considered in the analysis process

The Business Process Of KFC
Introduction
The purpose of this report is to identify an organization and map out its business processes. The
company I had chosen is Kentucky Fried Chicken (KFC). In this report, I am going to talk about the
company and further on describing it business processes and how they manage such a big
organization.
History and facts about KFC
KFC is a fast food restaurant chain that specializes in fried chicken and is headquartered in
Louisville, Kentucky, in the United States. KFC was founded by Harland Sander in year 1930 and
went on to franchising in 1952.
There are currently 18,875 KFC outlets in 118 countries worldwide and it is the world's second
largest fast food restaurant chain. Throughout the years, it has expanded internationally throughout
the years.
Customers is an important justification of a company's success. Considering the interest of
customers and portraying a good image to its customers, it had come out with different variety of
meals. For example, the KFC offers kid's meal which gives children free ... Show more content on
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 Strategic Support System
For this system, customers are allowed to order their food online wherever they are, by simply
having internet, they can place their order by simply going to KFC website. Through order
processing systems and transaction processing system
Conclusion
All in all, information systems have help enterprise with their business and have allowed
organizations to expand internationally and globally, without the help of information systems, KFC
would not be able to achieve their success as easily. Through the help of information systems to
their business processes, it had

How Business Process Management ( Bpm )
1. INTRODUCTION
Over the past years, firms have faced unpredicted changes: globalization, political realignment, and
rapid advance of information technology. Against this background the concept of Business Process
Reengineering (BPR) quickly caught the imaginations of corporate leaders. (Kettinger et al., 2007).
The recruitment process in the Public Service – Office of the Prime Minister is indeed a long
process and the question is, how Business Process Management (BPM) principles and technologies
can be used to shorten the recruitment process within the Office of the Prime Minister?
According to (Harmon, 2003) Definitions of Business Process Management (BPM) range from IT–
focused views to BPM as a holisticManagement practice. The ... Show more content on
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The intention is to blend multiple channels taken during the recruitment process to achieve the
intended benefits of the public service and that of the applicant using BPM principles and tools.
Fueled by the continuing demand for corporate transformation, there has been a flood of BPR
consultants and a proliferation of methodologies, techniques, and tools (MTTs) for conducting
business process change projects. Faced with this onslaught, BPR project planners often confused as
to which methods are best suited for the project at hand (Ives 1994). This research will seek to detail
the current lengthy recruitment process within the Public Service and the impact it has on the Public
Service. The report will illustrate the scope, business case, analysis for improving the recruitment
process in terms of BPtrends methodology.
Collected feedback from applicants, Chief Human Resource officer, Public Service Commission,
and Department Human Resource Management–Policy Analysts, Permanent Secretary, Supervisor
can help to maintain an effective and efficient recruitment process.
This paper is structured as follows. The 1st section will illustrate the current recruitment process
OPM and the challenges faced, 2nd section is the definition of the used methodology being used to
shorten the current business process, 3rd , 4th and 5th section provide a Process scoping

Business Process Of A Business
ABSTRACT
Re–building is the crucial reevaluating and radical overhaul of business methods to attain
emotional upgrades in discriminating, contemporary measures of execution, for example, cost,
quality and pace (Hammer Champy–1993). Re–designing concentrates on the association 's
business forms. Business Process Reengineering is the methodology of looking into how function is
carried out in distinctive levels of an association and considering how to enhance things. The
primary disadvantage is that there is no structural methodology for BPR. This paper give an audit of
BPR and a deliberate methodology to update a business undertaking. The philosophy incorporates
the five exercises: Prepare for re–building, guide and examine, ... Show more content on
Helpwriting.net ...
BPR concentrates on methods and not on undertakings, occupations or individuals. It attempts to
update the key and quality included procedures that rise above hierarchical limits.
2. BACKGROUND TO BPR
The thought of reengineering an association is not so much new, yet the advancement of
reengineering as a current idea for business got from a 1990 article by MIT teacher Michael
Hammer. Michael Hammer characterizes business methodology reengineering in his book Re–
engineering the Corporation as major reevaluating and radical upgrade of business procedures to
realize emotional upgrades in execution. By the early years of the 1990s, organizations around the
United States were receiving reengineering as a valuable change process. Reengineering remains a
successful instrument for associations striving to work as successfully and proficiently as could be
expected under the circumstances.
3. THE BENEFIT OF BPR ON ORGANIZATIONAL PERFORMANCE
Business Process Reengineering is the way to changing how individuals work. The two foundations
of any association are the individuals and the courses of action. Reengineering an association offers
various profits for general benefit. The reengineering procedure distinguishes components of an
association that are making expenses with few advantages and makes fundamental changes. At
times, these conformities are changes to the way a division works together; in different cases, these

Disadvantages of Business Process Outsourcing Essay
In the recent decade, Business Process Outsourcing (BPO) has become a usual business
phenomenon from a new business strategy in the bank industry around the world. Banks are
increasingly outsourcing more activities to third parties and relying more heavily on vendors now
more than ever before. (Deloitte, 2012) The Swiss bank UBS is not an exception. Since UBS set up
the UBS India Service Centre in Hyderabad in 2006, parts of its back–office and middle–office
functions have been outsourced to lower–cost places during the following years, such as India,
China, Philippine and Poland. Most recent news says that UBS will begin outsourcing its fixed
income trading platform to two technology groups in an attempt to save costs. (Reuters, 2014) ...
BPO that is contracted outside a company's country is called offshore outsourcing (Tas, J. Sunder,
S. , 2004)
Offshore outsourcing represents one aspect of how globalization is occurring in the current
economies. Globalization is the interdependency of transportation, distribution, communication, and
economic networks across international borders. (Gibson, Ivancevich, Donnelly, Konopaske, 2009)
It means that the labor supply market is globalized and that cross–cultural management can become
essential and more important than ever before.
BPO is not simply moving jobs to a distant country and starting saving cost right away. BPO in the
banking industry requires bank to provide on–site training, which normally takes from three months
to a full year. (Overby, 2003) The training is a knowledge transfer process from one organization to
another, which is necessary and critical to make sure the work can be transferred from onshore to
offshore people smoothly. It's a significant stage of outsourcing implementation, which may
determine outsourcing will be a success or not.
Below case shows how the offshore outsourcing is occurring during the implementation stage.
Team A is UBS investment banking operations located in UK. It is planed to be offshore outsourced
to an external company located in a foreign country. A team of offshore workers came to UK and
started to learn tasks sitting beside their onshore partners

Feasibility And Benefits Of Business Process Outsourcing...
Research Report
Introduction–
The research topic is to find the feasibility and the benefits of Business process outsourcing and
Knowledge process outsourcing, in India.
The research is planned to be conducted keeping Indian market in perspective, which is why one of
the booming industries 'Outsourcing units' has been chosen, to complete the research on. India has
come out to be major player in the outsourcing business since past a few years. (Ahmedabad)
Outsourcing the business is in trend as it helps the company to cut the operational cost. It basically
means the multinational companies handing over of their task like sales or collections, to another
company on a target basis payment contract. This creates a win– win situation for both the
companies as former one gets to save a lot of time, money and energy and the latter gets the
business. India specifically is benefitted because of several reasons as a huge population of
economical and effective labour resides in the country. India stands the second highest in possessing
the english–speaking and computer friendly population. (Ahmedabad)
Typically, the business that is passed over to the business processing outsourcing units is the non–
core activities of the multinational companies. This research will be done keeping the Indian market
in mind, which is why most of the references taken to make this literature review are done keeping
Indian industry in mind. Also it has been made sure, that most of the data used to make

The Success Of An Organization Or Business Process
Are you tired of smiling and nodding when someone talks about these concepts because you sort of
get what they are but not really?
You're not alone.
Those of us in the industry who live and breathe this stuff meet people every day who have no idea
what we do and why it's important to the success of an organization or business.
Q. OK, so what is a Business Process?
A. Pretty much everything you do at work.
It's true! Everything is a process, whether you know it or not. It can be formally documented or just
live in the experience and know–how of your employees, but trust us – there are processes all
around you.
Think of it this way.
A process can be defined as a series of actions or steps that are undertaken in order to achieve a ...
Grab keys, briefcase, and coat.
When we say business process, we are referring to processes that happen every day at work in
order to achieve a specific outcome. Do these sound familiar? What steps do you think apply to
each?
Recruitment
Performance evaluations
Customer service
Strategic planning
Approvals
Each of these processes (and dozens of others) happens every single day in most businesses, and if
you're lucky, they are smooth and efficient and wonderful and everything goes well all of the time
and all your employees and customers are happy with them.
Q. So Business Process Improvement then, is just making things run more smoothly at work?
A. Yes! It's also about making those improvements with a specific end in mind:

Improving customer satisfaction,
Making employees happier,
Improving efficiency (getting more done, and with less resources)
Saving time, and/or
Improving the bottom line.
When we undertake business process improvement, we do so because something is wrong, and we
have noticed a trigger of some sort.
Q.What sort of trigger?
A. It could be so many things. Let's use an example to illustrate.
Let's talk about your car. If you don't own a car, just pretend you do (and since you're pretending,
you can make it the car of your dreams while you're at it. Go ahead and get fancy!)
Driving your car is a process:
Unlock doors.
Sit in driver's seat.
Put key in ignition.
Start car.
Check mirrors.
Place foot on brake.
Put car in gear.
Check mirrors again.

Business Process Management : Marketing Process
BUSINESS PROCESS MANAGEMENT –APPROACH CHALLANGES
INTRODUCTION
Business process improvement initiatives prove to be some of the toughest projects for project
managers. This is for a number of reasons, including:
Most such projects affect the entire business, and it takes a significant amount of time to understand
those affects
There are many moving parts and trying to get the right resources secured for the project at the
right time is frequently difficult to accomplish
Some project managers can't get past the fact that the process improvement initiative is an actual
project and not an operation
The work of the business must keep moving forward even with changes in processes
PROCESS IMPROVEMENT
What Exactly Is a Process?
A ... Show more content on Helpwriting.net ...
In short, a process is a process, no matter how large or small. It is important to note the following
key points.
Many ITS processes exist and each maps in some way to a service provided to either an internal or
external ITS customer.
Processes often have touch points, and there are potential implications for customers when issues
with one process impacts the processes that touch it.
Why Improve a Process?
Process improvement refers to making a process more effective, efficient, or transparent. Process
improvement is relevant to all ITS areas because processes naturally degrade over time for any
number of reasons. An organization that conducts process improvement focuses on proactive
problem resolution in order to avoid operating in crisis management mode when process
degradation occurs. Process improvement helps an organization:
View process value through the eyes of the customer;
Define, manage, and measure a process in order to regularly evaluate it using data–driven
information;
Break down process silos by contributing to an understanding of how processes interact and impact
one another and customers;
Reduce unnecessary business costs.
Process improvement at ITS does not place blame for process degradation. The primary goal is to
identify and understand issues in order to recognize solutions and implement improvements to stay

aligned with customer needs and expectations.
Risks of Not Improving Processes
When key

BUSINESS PROCESS RE–ENGINEERING.
APRIL 2010.
BUSINESS PROCESS RE–ENGINEERING.
APRIL 2010.
Tutor: – Dr. Basil Dudin MIDDLESEX UNIVERSITY, DUBAI Tutor: – Dr. Basil Dudin
MIDDLESEX UNIVERSITY, DUBAI
BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS
INDIVIDUAL ESSAY
By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk
BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS
INDIVIDUAL ESSAY
By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk
TABLE OF CONTENTS | | ESSAY OBJECTIVES | 3 | WHAT IS BUSINESS PROCESS RE–
ENGINEERING | 4 | OVERVIEW OF CISCO | 5 | WHY RE–ENGINEER? | 6 | WHAT ... Show

more content on Helpwriting.net ...
Business process Re–engineering | Continuous Improvement | RADICAL TRANSFORMATION |
INCREMENTAL CHANGE | PEOPLE amp; TECHNOLOGY FOCUS | PEOPLE FOCUS |
HIGH INVESTMENT | LOW INVESTMENT | RE–BUILD | IMPROVE EXISTING |
CHAMPION DRIVEN | WORK UNIT DRIVEN |
OVERVIEW OF Cisco.
* The company CISCO was founded in 1984 as cisco by Len Bosack and his wife Sandy
Lerner, who both worked in Stanford University as computer operations staff alongside Richard
Troiano.
* The company was founded in San Francisco and this led to the engineers' decision to call is
cisco an all capital letter spelling at the initial stage.
* By 1990, NASDAQ stock exchange listed CISCO in their stock exchange.
* The company applied for a U.S. trademark of Cisco in June 13, 1988.
* This trademark was granted the following year on the 6th of June, 1989. * In March 2000, when
the internet business was booming, CISCO was quoted as the most valuable company in the world
with a market value of over $500 billion (USD) and in July 2009, with a market capitalisation of
roughly $108 billion it is still rated as one of the most valuable companies.
WHY RE–ENGINEER?
Re–engineering is a necessity for companies and organisations that want to increase their customer
base which further results in profit, dominance of the market and a role in the competitive market
which is what the world has

Case Study : Business Process Reengineering
AIS Term Paper
900133849
Abstract
Make sure the tense is the same
Introduction
I think that this is the work of angels. In a world where so many people are so deprived, it 's a sin to
be so inefficient. This is what Dr. Michael Hammer had to say when discussing his 1990s
breakthrough business process reengineering idea (The Economist). As defined by Dr. Hammer
himself, reengineering is to use the power of modern information technology to radically redesign
our business processes in order to achieve dramatic improvements in their performance.(HARVARD
BUS REV) The theme of my Management and Leadership class at Concordia is innovation and it
enhanced my desire to learn about different innovative techniques in the business setting. We have
oft discussed that if a business doesn't innovate then it will go extinct (Daft and Marcic 311).
Business process reengineering is one of the most influential business change movements of all time
and it has been mired in controversy and shaken up the business world with both positive and
negative contributions
Literature Section: In 1990, while he was a Computer Science professor at MIT, Dr. Michael
Hammer developed his idea of business process reengineering, or BPR for short (Economist) He
published an article in the Harvard Business Review where he hoped to usher in a new era business
efficiency by evaluating, streamlining, combining, and

Business Process Analysis
BUSINESS PROCESS ANALYSIS AND MEASUREMENT PAPER Business Process Analysis
and Measurement Paper Business Process Analysis and Measurement Paper Within the successful
planning and execution of every prominent business today is the underlying factor of operational
management. Although in the early terms most companies that focused on this area were
manufacturing companies, this innovative idea has struck cords into service and retail. From
creating software to computers Dell has risen in the last 20 plus years to become one of the worlds
leading technological innovators. In 2006 Dell achieved a pivotal goal and was named on the list of
the Fortune 500 a coveted seat among all businesses. How does Dell achieve such staying power? ...
30). Their decisions affect shareholders' decisions to invest in the company, suppliers being willing
to provide products or services to Dell and customers' willingness to purchase their desktops,
laptops, PDA's or other electronic equipment and software from Dell. Pearce and Robinson (2005),
tell of Dell's innovation in this manner, Dell Computer built its first 10 years of unprecedented
growth by creating an organization capable of the speedy and inexpensive manufacture and delivery
of custom–built PCs. Gateway and Micron have attempted to copy Dell for most of that time but
remain far behind Dell's diverse organizational capabilities (p. 151). Shareholders Face it,
shareholders are after one thing and one thing only, returns on his or her investments. Preferably,
they want big returns. If a shareholder loses confidence in the company that he or she has invested
their dollars into, they will sell those shares and make the investment in some other company or
investment opportunity. This loss of confidence would cause Dell Computer to have to make up that
working capital in other ways such as cutting staff or looking for ways to cut spending. On the other
hand, if an investor feels confident that his or her investment would bring them the returns that they
desire from Dell, it would infuse Dell with additional working capital to bring

An Understanding Of The Business Process
Over the last ten weeks, I have learned a concise overview of the world of business. Emphasis was
placed on the following topics: business ownership; economics in the workplace; communication
skills; researching business information; the global economy; and business vocabulary. The
highlight of this class for me was learning about the exit of Great Britain from the European Union.
I love that it was current time and happening as I was writing about it, it made me think critically. I
had to analyzing, evaluate, and process the information I gathered skillfully. I believe I have fully
learned the outcomes in this class, as you will see below. I have aligns/maps the weekly activity to
each course outcome.
1. Demonstrate an understanding of the business process.
a. In week four, I explored starting a business and the type of ownership.
b. In week five, I defined accounting and describe how accounting information is used by a variety
of stakeholders and the key elements of the major financial statements.
c. In week eight, I write about strategic and contingency planning at Umpqua Community College.
2. Discuss historical and contemporary trends in the economy and in the workplace.
a. In week one, I explain how current business trends might affect my career choice.
b. In week eight, I write about strategic and contingency planning at Umpqua Community College.
3. Apply communication skills.
a. In week one, I explain how current business trends might affect my career

Understanding The Business Process Change
Understanding Business Process Change
To speak intelligently about the importance of understanding business process change as it relates to
employment, it is important to define what business process change means. In the simplest of terms,
business process change is a modification to a company's existing business process. This process
could be manual, automated or both. The goal of such changes are to improve the performance and
productivity of a company. Advances in technology and globalization are two of the major drivers
behind the increased popularity of business process change. Change and relentless competition
calls for constant innovation and for constant increases in productivity... both call for an intense
focus on how work gets ... Show more content on Helpwriting.net ...
After reviewing the videos, I realized that these changes could affect my department but did not
realize to what extent. Had I fully understood the ramifications of these changes, could I have taken
a few precautions? Possible but there is no guarantee. Concerning future employment plans, I hope
to be on the positive end of any upcoming business process changes be it formal or informal.
Organizational change: Formal or Informal
In terms of organizational change, business process changes is a part of the overall process. It also
includes reviewing and modifying management structures. Therefore, it is understandable why the
term organizational change is often synonymous with the term organizational structure. Moreover,
organizations have both a formal or informal structure. In today's evolving business environment,
globalization, technological advances, changing consumer demand, economic conditions and
competition are significant drivers that change how businesses operate. Characteristic organizational
change can include three main stages: establishing the need for the change, implementation of said
change and monitoring the change. Regardless of the scope and impact of the organizational change,
the need for formal process changes are key to effective organizational change.
Formal process

BUSINESS BUSINESS PROCESS PROCESS RE–ENGINEERING RE–ENGINEERING
BP R BP R
Report produced for the EC funded project INNOREGIO: dissemination of innovation and
knowledge management techniques by
Sotiris Zigiaris, MSc, BPR engineer
BPR HELLAS SA
J
A N U A R Y
2 0 0 0
BUSINESS PROCESS RE–ENGINEERING – BPR
1
Contents 1. Description .................................................................................................................2
1.1 What is the Business Process Re–engineering IMT..........................................................2 1.2
Objectives of BPR..........................................................................................................8 1.3
Methodology of a BPR project ... Show more content on Helpwriting.net ...
Hammer and Champy provide the following definitions: ü Reengineering is the fundamental
rethinking and radical redesign of business processes to achieve dramatic improvements in critical
contemporary measures of performance such as cost, quality, service and speed. ü Process is a
structured, measured set of activities designed to produce a specified output for a particular
customer or market. It implies a strong emphasis on how work is done within an organization.
(Davenport 1993). Each process is composed of related steps or activities that use people,
information, and other resources to create value for customers as it is illustrated in the following
example.
An example of a business process: Credit card approval in a bank.
An applicant submits an application. The application is reviewed first to make sure that the form has

been completed properly. If not, it is returned for completion. The complete form goes through a
verification of information. This is done by ordering a report from a credit company and calling
references. Once the information is verified, an evaluation is done. Then, a decision (yes or no) is
made. If the decision is negative, an appropriate rejection letter is composed. If the decision is
positive, an account is opened, and a card is issued and mailed to the customer. The process, which
may take a few weeks due to workload and waiting

Improving Efficiency with Business Process Modeling
In order for businesses to be successful, they must find out what the customer wants and meet that
need. This can be difficult when dealing with the ever–evolving trends of today's society. Businesses
must remain flexible and constantly be experimenting with new technology and ideas to better
provide their services to the customer. To help accomplish this goal, Business Process Modeling can
be used to provide a solution, to help refine and organize business processes, which may in return
make the business more efficient.
A key feature of any successful business is how the business provides its services to customers. This
is often done through business processes, a collection of organized tasks or activities that are
intended to accomplish a specific goal. (Pittarese, 2014) These tasks may encompass different
functional areas and are designed to create value for the customer.(Pittarese, 2014) Though a
business is successful and may have been around for quite some time, they often find the need to
update their business processes, in order to keep up with customer demands, technological
advances, and to improve efficiency within their company. One way of doing this could be through
business process modeling, a tool used by businesses to create a diagram of the various business
processes and actions that are carried out within a company.
In order to create a business process model, a business must first identify and create the current
business process model, which is

Business Process Integration with Sap R/3
{draw:frame} Business process Management with SAP R/3 Index 1. Executive summary 2. ERP
Introduction 2.1. Evaluation of ERP 2.2. Vendors of ERP 2.3 Advantages and disadvantages of ERP
3. Legacy Systems 3.1. Advantages 3.2. Disadvantages *3.3 Procurement of E*RP instead using
legacy systems 4. * Nature of *SAP R/3 4.1. Advantages of SAP R/3 4.2. Disadvantages of SAP R/3
5. Business process integration in the procurement cycle of SAP ERP 5.1. Procurement life cycle 6.
References 1. Executive summary: ERP introduction: 2.1. Evolution of enterprise resource planning
(ERP) (E.M.Shebab et al, 2004): Stand in the market mrp was expanded with costing and marketing
and named this as MRPII. The main purpose of ... Show more content on Helpwriting.net ...
Data is automatically updated and reflected in remaining modules. SAP R/3 is a single and virtual
file structure. Updating of files is done quickly. *4.2. Disadvantages*: Beneficial for large
companies only. Long implementation process. Project tracking and reporting deficiencies. User–
friendliness to the rarely user. Accounting rules are difficult to understand. 5. Business process
integration in the procurement cycle of SAP ERP: Steps involved in procurement: Determination of
requirement: This is the most crucial step to analyse what exactly company has to procure.
Depending upon the target company has to calculate or estimate the total quantity that is needed and
at what time it should reach the company. This can be estimated automatically by using so called
ERP package. Source of supply: After determining the requirement, we have to find the supplier
who is capable of supplying the required raw material. After finding the supplier we need to request
for quotation (RFQ) in the SAP and send to the potential vendors. The quotations that are sending
by vendors are entered in SAP through RFQ's reference. Vendor selection: Every company have the
standards, based on the standards companies expect the same standards in the vendors. We need to
check the price, quantity and delivery time required to supply the raw material. From all the tenders
company selects the

Essential Need For Business Process Reengineering
This essay will discuss the essential need for Business Process Reengineering (BPR) to be included
in the success of an ERP implementation, specifically the role of, steps needed, and results of the
BPR. Businesses are often siloes in their functional establishment, but the organization as a whole
needs to operate across these functional areas in order to serve the processes of the organization.
Management within functional areas are more interested in the measures of success within their
functional control, but this leads to issues across the organization with communication and a
breakdown of efficiency and customer satisfaction. BPR will look to dissect these silos and
implement more cross functional processes that run the length of the company's value stream.
Rather than a narrow view of the processes within sales, services, manufacturing etc., the
organization may want to address the quote to cash process that takes you from the initial quote to a
customer, through the sales order, manufacturing/procurement, fulfillment/shipping, invoicing to
receiving to the cash payment. How does one measure success, part of the reason for BPR is to
restructure in order to better measure success. In this event you can establish key performance
indicators that will help track, validate, and measure a specific cycle time through multiple
functional areas. Positive side effects will be to increase the communications and collaboration of
individuals since they are all tied to the

Application Of A Business Process Modeling
Abstract– BPM is typically performed by business analysts, who provide expertise in the modeling
discipline. Every business requires some form of investment and enough customers to whom its
output can be sold on a consistent basis in order to make a profit. A series of action or steps to be
taken in order to achieve a particular end. Business process modeling enables a common
understanding and analysis of a business process. A process model can provide a comprehensive
understanding of a process. An enterprise can be analyzed and integrated through its business
processes. Hence the importance of correctly modeling its business processes. Business analysts can
use IBM Blueworks Live to denote milestones at various points in the process life cycle, including
the point at which the process is ready to be implemented in IBM BPM. IBM Blueworks Live is a
cloud–based business process modeler, belonging under the set of IBM SmartCloud applications.
The application is designed to help organizations discover and document their business process,
business decisions and policies in a collaborative manner.
Keywords– Bussiness Processing Modelling,Modeling tools, Functions, Case Study, Tool analysis.
I. I) BUSSINESS PROCESSING MODEL
BUSINESS process modeling unquestionably belongs to software development process. It usually
directly influences the database solution of the problem domain. Most of the business process
modeling methodologies simply originated form 'best practice' without

The Topaz Business Process Improvement
INTRODUCTION
The Topaz Business Process Improvement was developed to make Topaz more competitive in the
market place, increase revenue, quality of product and services and increase customer satisfaction.
PURPOSE
The purpose of this Business Process Improvement (BPI) is to assess and evaluate the current
processes of each department and recommend action steps to improve productivity, resource
effectiveness and efficiency. Assessing the processes of each department requires a multi–
dimensional perspective, which involves breaking down the key elements of each process and
asking questions such as:
Are desired outcomes defined, understood, and aligned with Company objectives?
Does the process have clear performance accountability?
Is the process ... Show more content on Helpwriting.net ...
The methodology included in–depth interviews with supervisors and staff from each department,
analysis of operating procedures in comparison to industry standards, identification of gaps and
areas of improvement.
To achieve a successful change in the process, a structured Business Process Methodology was
utilized:
Methodology Description
1. Identify and select the process The Chief Executive Officer(CEO) identified a need for a business
process improvement.
The CEO delegated the Director of Compliance to implement a BPI for each department.
2. Map the process Internal reviews of the operating processes of each department were completed.
Interviews were conducted with staff and supervisors in all departments
Comparison of tasks and activities with industry standards
Identified gaps and substandard in current processes in comparison to business objectives and
industry standards
Analyzed areas of redundancies, inefficiencies, and improvements in comparison to industry

Comparative Analysis of Business Analysis and Business...
A COMPARATIVE ANALYSIS OF BUSINESS ANALYSIS
(BA) AND BUSINESS PROCESS MANAGEMENT (BPM)
CAPABILITIES
Paul Mathiesen, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, p.mathiesen@connect.qut.edu.au
Wasana Bandara, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, w.bandara@qut.edu.au
Houra Delavari, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, h.delavari@qut.edu.au
Paul Harmon, Business Process Trends, 1819 Polk Street #334, S an Francisco, CA 94109,
USA, pharmon@sbcglobal.net
Kevin Brennan, International Institute of Business Analysis, 3605 Sandy Plains Road, Suite
240–193, Marietta, GA 30066, ... Show more content on Helpwriting.net ...
To make matters even more confusing, there are those within the Business Analyst community who
have begun to distinguish between business analysts who focus on defining software requirements
and those business analysts who are focused on improving business processes. SAP, for example,
has set up a website1 for Business Process eXperts (BPXs), a group of analysts with more extensive
business process capabilities.
This vagueness between BA and BPM roles creates confusion in practice and academia, which
impacts on role designs, skills assessment, human resource development, recruitment and
professional development. The impact of such was made clear at a Leonardo Process Days 2010
conference panel where BA and BPM role differentiation was reviewed. An outcome of this
discussion was a consensus that i) Practitioners struggle to recognise and articulate the skills
required (BA, BPM or both?) for various organisational initiatives and how to locate appropriate
talent to fill these roles ii)
Academics fail to position BA and BPM as separate professions and often bundle them as the same
in their course descriptions and marketing iii) Students and prospective candidates for employment
vacancies therefore remain confused about the specific skill sets required of a BPM professional a
nd/ or a Business Analyst.
Both the BA and BPM professions have made attempts

Business Process and Lean Six Sigma
Know What Counts. Measure What Matters. Deliver Results. Lean Six Sigma and the Quest for
Continuous Improvement.
What if you could make innovation an integral part of your process? No one argues against
continuous improvement. The concept of improving results and performance on a continual basis is
universally hailed as a great idea. Doing it is another matter. First off, in order to improve
continuously, you have to improve initially. Sometimes it's easy to see the ﬂaws. Most of the time,
it's not. That's why business results are often a mixed bag: two steps forward, one step back,
sometimes better, sometimes worse. Simply stated, the goal is better, then better still.
Lean Six Sigma
1
A Hypothetical: Business Results Are ... Show more content on Helpwriting.net ...
And, the library's patrons deserved improved access to services and faster, easier access to
information. Using a disciplined approach of Lean Six Sigma, the Xerox Global Services team led
library administrators through a totally
fact–based analysis, seeking out core processes, making them controllable, and then automating
them. The Solution: A comprehensive Patron Access Management system that effectively merged
people, processes and technology. The most visible symbol of the system is a simple, plastic Access
Brooklyn Card (ABC) that provides patrons with better service and the library staff with more time.
With their ABC card, patrons can reserve a computer, add value to their library account, pay for
prints and copies, check out books and even pay library ﬁnes. Meanwhile, librarians and other staff
have time to do the jobs they were trained to do. In this case, the solution involves a complex
system... But our experience in this sector and with Lean Six Sigma helped us know where – and
how – to look. – Charles Tippett Xerox Global Services, Business Development Manager
Lean Six Sigma
3
Value Becomes the Fabric

Bringing More Ideas to Market Faster and for Less
As knowledge and innovation become more–critical drivers of business success, the value of
intellectual property has never been higher. More than ever, companies now depend on bringing
new innovations to market quickly and efﬁciently. Xerox holds one of the world's largest portfolios
of

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