More and more businesses are discovering that bots can be used to improve the overall employee experience. From business operations, scheduling, recruiting, onboarding, and even physical and mental health assistance (and many more) - bots can play a key role to have a more productive and engaged workforce. Want to learn how you can adopt this technology to empower your people to build a better employee experience? In this session you will learn: 1. What is the Bot Platform 2. How can using bots can upgrade the employee experience 3. How you can better automate your people processes 4. Success stories where The Bot Platform enhanced employee experience Watch the recording here: https://talentview.asia/take-your-employee-experience-to-the-next-level/

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WELCOME TO THE WEBINAR!

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In today’s webinar, we’ll discuss:
❏ What is the Bot Platform
❏ How can using bots can upgrade the employee experience
❏ How you can better automate your people processes
❏ Success stories where The Bot Platform enhanced employee experience
AGENDA
Share your thoughts or takeaways on social media:
Use #TalentViewLearning before, during or after the webinar
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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LAWRENCE VILLANUEVA
● Workplace from Meta partner in the Philippines,
Malaysia, and Vietnam focused on
strengthening culture and engagement across
industries
● CEB-SHL Certified Level A and B Occupational
and Psychometric Assessment Trainer under
the British Psychological Society
● His experience in growing the BPO market for
human capital technology has allowed him to
work with a network of outsourcing leaders in
the region to develop talent management
initiatives
● Degree holder in Human Resources
Management and Psychology from Southville
International School
Head of Talent Culture and Communications,
TalentView

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TECHNOLOGY
STRATEGY DESIGN
EMPLOYER BRANDING
TalentView Webinar | Take Your Employee Experience to the Next Level with Bots and Automations

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In partnership with
TalentView Webinar | Take Your Employee Experience to the Next Level with Bots and Automations
&
TBP New Starter Bot

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Empowering people to
build a better
employee experience
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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WHAT IS THE BOT PLATFORM?
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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What Are Bots?
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
We like to think of bots as digital assistants that
help you and your staff say something, do
something, read something or learn something
Learning
& training
Voice of the
employee / Surveys
Nudging
Reward & Recognition
Proactive
messages
Onboarding
new staff

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What is The Bot Platform? TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
A trusted, reliable
and secure platform
An easy to use, flexible
bot-building solution
A team of experts,
here to help
● ISO 27001 certified
● 99.9% uptime SLA
● Trusted by Fortune
500 companies
● Regular pen-tests
● A partner who’s actually
there for you
● Training, workshops,
and technical support
● Instant chat support
● Tech team not required
● Visual message builder
● Simple integration
● Quick start templates
● Use your own tone of voice

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What is The Bot Platform? TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Building a bot using our
platform is as easy
as writing a message
We’ve designed our flexible, no-code cloud
based platform to empower business units to
solve their own problems using automation.

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HOW CAN BOTS ENHANCE
EMPLOYEE EXPERIENCE?
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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Where can bots help?
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
288+
Employee Experience
Touch Points
60% is owned by HR Teams
*Workplace from Meta Employee Experience Handbook 2021

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Bots enhance the entire
employee experience
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Onboarding New Starters
Employee Handbooks
Staff Surveys
Internal Job Openings
Training and Quizzes
Knowledge Sharing
Talent Directories
Running Appraisals
Learning Management Systems
Running Compliance Training
Raising POs
Planning Meetings
Booking Rooms & Equipment
IT Helpdesk
Compliance
Read & Sign
FAQ Automation
Submitting Expenses
Task Tracking
Acronym Directories
Peer Recognition
Voice of the Employee
Encouraging Internal Networking
Crowdsourcing Ideas & Input
Company
Culture
Human
Resources
Internal
Comms
Training &
Development
Operations
Company Comms
Urgent Announcements
Leadership Q&As
Event & Conference Comms

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TIP # 1
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Give your bot a job description

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POLL
What part of your company’s
employee experience do you want
to improve?
Choose all that apply (Multiple choice)
● Human Resources
● Training and Development
● Internal Communications
● Operations
● Company Culture
● Others (let us know in the chat / comment section!)
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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SUCCESS STORIES
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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Bots are driving measurable
value
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
15.6x positive ROI achieved
within the first year alone
- Chantal Wilson, People Director,
Honest Burgers
Adoption of tools went from
30% to 90% in less than a week
- Red Jaques Bernaldez, Director, Workplace
Technology Portfolio Owner, Globe Telecom
900% year on year increase in colleague
recognition nominations
- Nico Bambao, Employee Experience Director, Globe Telecom
100% completion of
security & compliance
training was unheard of
- Marcos Eleftheriou, Head of
Internal Comms, Ennismore
Within 5 minutes, 35% of our staff had
already responded to the survey
- Digital Leader, Large global retailer

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Customer Showcase: Globe
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
DUDE
Digital Usher for
Disaster & Emergencies
Launched March 2020
6,092* monthly active people
Wanda
Reward and
recognition program
Launched May 2020
5,357* monthly active people
DANI
Device Anomaly Investigator
IT Helpdesk
Launched May 2020
4,986* monthly active people
* at time of writing, May 2021
● First signed up March 2020
● 8,000 employees
● 33 bot builders
● 32 bots in their suite of tools
● Over 6,000 use at least 1 bot every day
● Buyer: Director of Employee Experience
● Builders: EX team, IT team & Comms team
“Our staff LOVE our bots - DUDE, WANDA and
DANI have personalities and are all seen as
fellow colleagues at Globe Telecom, not just
boring work apps. Working with The Bot
Platform was my highlight of 2020.”
Globe, a major provider of telecommunications
services in the Philippines:
Mark Dimaisip - Employee Engagement Manager

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Customer Showcase: Globe
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
DUDE - Daily health
check and pulse survey
Built by Globe’s EX & IT teams using The Bot Platform

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Customer Showcase: Globe
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
DANI - IT Helpdesk
Built by Globe’s EX & IT teams using The Bot Platform

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Customer Showcase: Globe
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Wanda - Reward and
recognition
Built by Globe’s EX & IT teams using The Bot Platform

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TIP # 2
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Start small and expand
Onboarding /
Offboarding
Announcements
& Surveys
Many hours saved for every
new hire as well as a more
consistent experience for
each staff member
Over 10,000 frontline staff
acted on the message
within 30 minutes
New Operating
Procedures
Daily Check In
100% of store openers trained on
the new procedures and used on
a daily basis by all store openers
Launched the bot in 10 days,
6 months later, still used by 75%
of the company on a daily basis
Incident
Reporting
Event
Assistants
Twice the number of incidents
are now being reported and
with more useful information
and context
98% of those that used the bot
said the bot added to the event.
They now use bots for all events

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● Provide information in the pre-event phase,
engagement during the actual event, and
reinforcement in the post-event phase
● Automate every stage of event communication
● Create excitement through announcements
Event Assistants
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Tailor
messaging to
the audience
Provide content
and schedules
Supply logistical
information
Drive interactions
and feedback
Instantly answer
FAQs

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Announcements
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Easily and quickly send important company news to
your whole workforce, or specific groups of staff –
whether that be based on location, department or
seniority – and then automate follow ups to ensure
action points are completed
Announcements
& broadcasts
Better visibility
and read rates
Send
broadcasts
Higher
engagement
Allow news
submissions
Target workforce by
role, location and
more

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Onboard Your New Staff
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Create seamless & consistent onboarding
experiences that can:
● Be used across devices,
● Schedule information and new
materials over time
● Quickly understand an employee’s
comprehension of their training
Welcome
new hires
Provide
information
Welcome
new hires
Welcome
new hires
Track
morale
Save HR
time

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Learning & Development
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Create an interactive learning guide that lives in chat
and directs staff to relevant training materials, collects
feedback on personal growth opportunities, facilitates
training requests and encourages knowledge sharing
across the company
Learning &
development
Encourage
consistent
training
Request training
opportunities
A database of
educational
resources
Measure learning
through quizzes
Collect feedback
and learn ways
to improve

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Success Stories
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
The Bot Platform is empowering people to build a better
employee experience using bots & automation tools
Virtual Assistants in HCM
400+ Ratings - 4.7
Used By
Reviews
Affiliations

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How to Implement Bots
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
WORKSHOP
Plan your bots and
understand your
governance
structures
TRAINING
Platform training,
we work with you to
build the first version of
your first bot
FINISH YOUR BUILD
Complete your first bot
with the support of our
award winning customer
success team
LAUNCH
Define your audience
& proactively message
them through your
comms channel
MEASURE
AND OPTIMIZE
Gather feedback &
optimize experience
We work with you every step of the way

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Where do I start?
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations

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The audience
Who will use the bot? What’s their objective? Why would they use it?
● All our employees from the Philippines, Malaysia, and Vietnam
● Bring employee care to employees efficiently when they need
support the most
Measuring success
What’s the impact of the challenge? What would bring on a high 5?
● Help us with the number of sign-ups for our fitness and mental
wellness consultations
● Encourage employees to take intentional breaks from work
● Create a better community at TalentView by
providing efficient wellness support to all
whenever they need it.
The challenge
What’s the problem you’re trying to solve?
● Org-wide broadcast and posts
● Daily messages on chat to encourage participation and
collect actionable insights leading to better programs
TalentView Webinar | Take Your Employee Experience to the Next Level with Bots and Automations
The experience
Consider the tone of voice, what it needs to do and the user journey
Driving adoption
How will we get people to use it? Will broadcasts be used?
● Friendly, caring, and will take
employees on a guided journey to
resolve their concerns
● Provide wellness tips, anonymous
sign-ups, and build awareness
about mental health

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TIP # 3
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Let the business unit take ownership and build champions
FACILITIES
COMMUNICATIONS I.T. HELPDESK OPERATIONS HUMAN
RESOURCES
SECURITY

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Summary
TalentView Webinar
Take Your Employee Experience to the Next Level with Bots and Automations
Tip #3 Let the business unit take ownership and build champions
Tip #2 Start small and expand
Tip #1 Give your bot a job description

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FINAL NOTES
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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Take the Employer Brand Strength Survey 2022
Make your voice count!
Your participation in this 10 minute survey will help you better
understand the strength of your talent brand and practices and
give more insight into building exceptional candidate and
employee experiences.
Take the survey now and get first-access to the full report:
https://www.research.net/r/EBSQ2022
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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CONTINUE THE CONVERSATIONS
Check out other HR resources: www.talentview.asia
Contact us: learning@talentview.com
Follow us on LinkedIn: TalentView Inc.
Share your thoughts or takeaways:
Use #TalentViewLearning
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations

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CONNECT WITH US ON LINKEDIN
TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
Anna Macaraig
Talent Insights Specialist, TalentView
#TalentViewLearning

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THANK YOU FOR JOINING!