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Development Planner Guide for Managers

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If you share this document with managers and employees to assist in development planning, please make sure that they log onto JOE, and click on the Development Planner link within the Career Development Channel, so we can count them as individual users and honor our contractual commitments. Eaton has the right to reproduce the Derivatives of the CAREER ARCHITECT® Development Planner in paper and electronic form and shall include the following copyright and proprietary notice on all Derivatives and copies: Copyright © 1992-2006 Lominger Limited, Inc., a subsidiary of Korn/Ferry International. ALL RIGHTS RESERVED. This work is derived from the CAREER ARCHITECT® Development Planner, Fourth Edition, developed by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc., a subsidiary of Korn/Ferry International. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Eaton Corporation Eaton shall not engage independent contractors or other third parties to create the Derivatives or otherwise delegate any of the rights granted herein without the prior written approval of Lominger.
LOMINGER COMPETENCIES LINKED TO ELM Eaton Leadership Model Leadership Competencies Lominger Competency Individual Contributor Competencies Lominger Competency Builds Organizational Capability 7. CARING ABOUT DIRECT REPORTS 34. MANAGERIAL COURAGE 13. CONFRONTING DIRECT REPORTS 36. MOTIVATING OTHERS Developing & 18. DELEGATION Pursues 38. ORGANIZATIONAL AGILITY Motivating 19. DEVELOPING DIRECT REPORTS Personal 56. SIZING UP PEOPLE Others 20. DIRECTING OTHERS Development 57. STANDING ALONE 21. MANAGING DIVERSITY 59. MANAGING THROUGH SYSTEMS 25. HIRING AND STAFFING Holding Self & 34. MANAGERIAL COURAGE Others 36. MOTIVATING OTHERS Accountable 38. ORGANIZATIONAL AGILITY 56. SIZING UP PEOPLE Managerial 57. STANDING ALONE Courage 59. MANAGING THROUGH SYSTEMS 60. BUILDING EFFECTIVE TEAM Leadership Style 3. APPROACHABILITY 3. APPROACHABILITY 4. BOSS RELATIONSHIPS 4. BOSS RELATIONSHIPS 6. CAREER AMBITION 6. CAREER AMBITION 8. COMFORT AROUND HIGHER MANAGEMENT 8. COMFORT AROUND HIGHER MANAGEMENT 10. COMPASSION 10. COMPASSION 11. COMPOSURE 11. COMPOSURE Professional 12. CONFLICT MANAGEMENT 12. CONFLICT MANAGEMENT Presence 22. ETHICS AND VALUES 22. ETHICS AND VALUES 23. FAIRNESS TO DIRECT REPORTS 26. HUMOR 26. HUMOR Demonstrates 29. INTEGRITY AND TRUST Interpersonal 29. INTEGRITY AND TRUST a 31. INTERPERSONAL SAVVY Skills 31. INTERPERSONAL SAVVY Collaborative 33. LISTENING 33. LISTENING Style 41. PATIENCE 41. PATIENCE 42. PEER RELATIONSHIPS 42. PEER RELATIONSHIPS 44.PERSONAL DISCLOSURE 44.PERSONAL DISCLOSURE 45. PERSONAL LEARNING 45. PERSONAL LEARNING 48. POLITICAL SAVVY 48. POLITICAL SAVVY 49. PRESENTATION SKILLS 49. PRESENTATION SKILLS 54. SELF DEVELOPMENT 54. SELF DEVELOPMENT 55. SELF KNOWLEDGE 55. SELF KNOWLEDGE 62. TIME MANAGEMENT 62. TIME MANAGEMENT 64. UNDERSTANDING OTHERS 64. UNDERSTANDING OTHERS 66. WORK/LIFE BALANCE 66. WORK/LIFE BALANCE 67. WRITTEN COMMUNICATIONS 67. WRITTEN COMMUNICATIONS Gets Results 1. ACTION ORIENTED 1. ACTION ORIENTED 2. DEALING WITH AMBIGUITY 2. DEALING WITH AMBIGUITY 9. COMMAND SKILLS 9. COMMAND SKILLS Leveraging 15. CUSTOMER FOCUS Promotes and 15. CUSTOMER FOCUS Resources 16. TIMELY DECISION MAKING Champions 16. TIMELY DECISION MAKING 18. DELEGATION Change 27. INFORMING 27. INFORMING 39. ORGANIZING Drive For 39. ORGANIZING Drive For 40. DEALING WITH PARADOX Results 40. DEALING WITH PARADOX Results 43. PERSEVERANCE 43. PERSEVERANCE 47. PLANNING 47. PLANNING 50. PRIORITY SETTING Change & 50. PRIORITY SETTING 52. PROCESS MANAGEMENT Adaptability 52. PROCESS MANAGEMENT 53. DRIVE FOR RESULTS 53. DRIVE FOR RESULTS Thinks & Acts Strategically 5. BUSINESS ACUMEN 5. BUSINESS ACUMEN 14. CREATIVITY 14. CREATIVITY Vision & 17. DECISION QUALITY 17. DECISION QUALITY Purpose 24. FUNCTIONAL/TECHNICAL SKILLS 24. FUNCTIONAL/TECHNICAL SKILLS 28. INNOVATION MANAGEMENT Makes 30. INTELLECTUAL HORSEPOWER Intellectual 30. INTELLECTUAL HORSEPOWER Decisions 32. LEARNING ON THE FLY Rigor 32. LEARNING ON THE FLY / Solves 37. NEGOTIATING 35. MANAGING AND MEASURING WORK Problems 46. PERSPECTIVE Business 37. NEGOTIATING 51. PROBLEM SOLVING Acumen 46. PERSPECTIVE 58. STRATEGIC AGILITY 51. PROBLEM SOLVING 61. TECHNICAL LEARNING 58. STRATEGIC AGILITY 63. TOTAL WORK SYSTEMS 61. TECHNICAL LEARNING 63. TOTAL WORK SYSTEMS 65. MANAGING VISION AND PURPOSE
The CAREER ARCHITECT® Development Planner 4th Edition An expert system offering 103 researched-based and experience-tested development plans and coaching tips. For: Learners, Managers, Mentors, and Feedback Givers Michael M. Lombardo Robert W. Eichinger © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
The CAREER ARCHITECT® Development Planner 4th Edition IMPORTANT NOTICE: © COPYRIGHT 1996, 2000, 2002, 2006 MICHAEL M. LOMBARDO & ROBERT W. EICHINGER ALL RIGHTS RESERVED. The CAREER ARCHITECT® Development Planner 4th Edition First Printing—April 2006 (04.1b2INTL) No part of this work may be copied or transferred to any other expression or form without a license from LOMINGER LIMITED, INC. Tel. 952-345-3610 · Fax. 952-345-3601 · www.lominger.com The LEADERSHIP ARCHITECT® is the exclusive registered trademark of Lominger Limited, Inc. ISBN 1-933578-01-7 Lominger reorder part number 11028 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
TABLE OF CONTENTS Introduction.................................................................................................... 1 Who Is The Career Architect® Development Planner For?................................................. 1 What Is The Career Architect® Development Planner About?........................................... 1 Book Recommendations ........................................................................................................... 1 Where Did These 67 Competencies, 10 Performance Dimensions, 19 Career Stallers And Stoppers, And 7 Special International Focus Areas Come From?....................................... 2 Seven International Focus Areas ............................................................................................. 2 Do The 67 Competencies Really Measure Success?............................................................... 3 How Many Different Kinds Of Needs Are There?................................................................. 3 How Do I Know That I’m Working On The Right Need? .................................................... 3 Watch Out For Phantom Needs............................................................................................... 3 Understanding Your Need........................................................................................................ 4 How Many Needs Should You Work On At Once?............................................................... 4 What Does The Research Say About Development? ............................................................. 4 How Is The Career Architect® Development Planner Organized? ..................................... 5 How To Think About And Use Each Section ......................................................................... 6 How Do You Know When Development Is Occurring (Has Occurred)? ............................ 9 Being A Boss/Mentor/Coach .................................................................................................... 9 Coaching For Acceptance With Defensive People ............................................................... 10 General Tips On Coaching..................................................................................................... 12 General Development Plan.......................................................................... 14 Universal Development Plan For Any Competency Or Dimension.................................... 14 Organization Of The Career Architect® Development Planner ............... 16 About The Authors ................................................................................................................. 17 The 67 Leadership Architect® Competencies ............................................ 18 1 Action Oriented .............................................................................................................. 19 Section 1: Your Development Need(S)............................................................................................... 19 Section 2: Learning On Your Own ..................................................................................................... 20 Section 3: Learning From Feedback ................................................................................................... 22 Section 4: Learning From Develop-In-Place Assignments................................................................. 23 Section 5: Learning From Full-Time Jobs .......................................................................................... 23 Section 6: Learning From Your Plan .................................................................................................. 24 Suggested Readings ............................................................................................................................ 26 2 Dealing With Ambiguity................................................................................................ 27 Section 1: Your Development Need(S)............................................................................................... 27 Section 2: Learning On Your Own ..................................................................................................... 28 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 3: Learning From Feedback ................................................................................................... 30 Section 4: Learning From Develop-In-Place Assignments................................................................. 31 Section 5: Learning From Full-Time Jobs .......................................................................................... 31 Section 6: Learning From Your Plan .................................................................................................. 32 Suggested Readings ............................................................................................................................ 34 3 Approachability.............................................................................................................. 35 Section 1: Your Development Need(S)............................................................................................... 35 Section 2: Learning On Your Own ..................................................................................................... 36 Section 3: Learning From Feedback ................................................................................................... 38 Section 4: Learning From Develop-In-Place Assignments................................................................. 38 Section 5: Learning From Full-Time Jobs .......................................................................................... 39 Section 6: Learning From Your Plan .................................................................................................. 39 Suggested Readings ............................................................................................................................ 41 4 Boss Relationships............................................................................................................. 42 Section 1: Your Development Need(S)............................................................................................... 42 Section 2: Learning On Your Own ..................................................................................................... 43 Section 3: Learning From Feedback ................................................................................................... 45 Section 4: Learning From Develop-In-Place Assignments................................................................. 45 Section 5: Learning From Full-Time Jobs .......................................................................................... 46 Section 6: Learning From Your Plan .................................................................................................. 47 Suggested Readings ............................................................................................................................ 49 5 Business Acumen............................................................................................................... 50 Section 1: Your Development Need(S)............................................................................................... 50 Section 2: Learning On Your Own ..................................................................................................... 51 Section 3: Learning From Feedback ................................................................................................... 53 Section 4: Learning From Develop-In-Place Assignments................................................................. 53 Section 5: Learning From Full-Time Jobs .......................................................................................... 54 Section 6: Learning From Your Plan .................................................................................................. 54 Suggested Readings ............................................................................................................................ 56 6 Career Ambition ............................................................................................................... 57 Section 1: Your Development Need(S)............................................................................................... 57 Section 2: Learning On Your Own ..................................................................................................... 58 Section 3: Learning From Feedback ................................................................................................... 60 Section 4: Learning From Develop-In-Place Assignments................................................................. 60 Section 5: Learning From Full-Time Jobs .......................................................................................... 61 Section 6: Learning From Your Plan .................................................................................................. 61 Suggested Readings ............................................................................................................................ 63 7 Caring About Direct Reports........................................................................................... 64 Section 1: Your Development Need(S)............................................................................................... 64 Section 2: Learning On Your Own ..................................................................................................... 65 Section 3: Learning From Feedback ................................................................................................... 67 Section 4: Learning From Develop-In-Place Assignments................................................................. 68 Section 5: Learning From Full-Time Jobs .......................................................................................... 68 Section 6: Learning From Your Plan .................................................................................................. 69 Suggested Readings ............................................................................................................................ 71 8 Comfort Around Higher Management ........................................................................... 72 Section 1: Your Development Need(S)............................................................................................... 72 Section 2: Learning On Your Own ..................................................................................................... 73 Section 3: Learning From Feedback ................................................................................................... 75 Section 4: Learning From Develop-In-Place Assignments................................................................. 75 Section 5: Learning From Full-Time Jobs .......................................................................................... 76 Section 6: Learning From Your Plan .................................................................................................. 77 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings ............................................................................................................................ 79 9 Command Skills ................................................................................................................ 80 Section 1: Your Development Need(S)............................................................................................... 80 Section 2: Learning On Your Own ..................................................................................................... 81 Section 3: Learning From Feedback ................................................................................................... 83 Section 4: Learning From Develop-In-Place Assignments................................................................. 84 Section 5: Learning From Full-Time Jobs .......................................................................................... 84 Section 6: Learning From Your Plan .................................................................................................. 85 Suggested Readings ............................................................................................................................ 87 10 Compassion...................................................................................................................... 89 Section 1: Your Development Need(S)............................................................................................... 89 Section 2: Learning On Your Own ..................................................................................................... 90 Section 3: Learning From Feedback ................................................................................................... 92 Section 4: Learning From Develop-In-Place Assignments................................................................. 93 Section 5: Learning From Full-Time Jobs .......................................................................................... 93 Section 6: Learning From Your Plan .................................................................................................. 94 Suggested Readings ............................................................................................................................ 95 11 Composure....................................................................................................................... 97 Section 1: Your Development Need(S)............................................................................................... 97 Section 2: Learning On Your Own ..................................................................................................... 98 Section 3: Learning From Feedback ................................................................................................. 100 Section 4: Learning From Develop-In-Place Assignments............................................................... 101 Section 5: Learning From Full-Time Jobs ........................................................................................ 101 Section 6: Learning From Your Plan ................................................................................................ 102 Suggested Readings .......................................................................................................................... 104 12 Conflict Management.................................................................................................... 106 Section 1: Your Development Need(S)............................................................................................. 106 Section 2: Learning On Your Own ................................................................................................... 107 Section 3: Learning From Feedback ................................................................................................. 109 Section 4: Learning From Develop-In-Place Assignments............................................................... 110 Section 5: Learning From Full-Time Jobs ........................................................................................ 110 Section 6: Learning From Your Plan ................................................................................................ 111 Suggested Readings .......................................................................................................................... 113 13 Confronting Direct Reports ......................................................................................... 115 Section 1: Your Development Need(S)............................................................................................. 115 Section 2: Learning On Your Own ................................................................................................... 116 Section 3: Learning From Feedback ................................................................................................. 119 Section 4: Learning From Develop-In-Place Assignments............................................................... 119 Section 5: Learning From Full-Time Jobs ........................................................................................ 120 Section 6: Learning From Your Plan ................................................................................................ 120 Suggested Readings .......................................................................................................................... 122 14 Creativity ....................................................................................................................... 124 Section 1: Your Development Need(S)............................................................................................. 124 Section 2: Learning On Your Own ................................................................................................... 125 Section 3: Learning From Feedback ................................................................................................. 128 Section 4: Learning From Develop-In-Place Assignments............................................................... 129 Section 5: Learning From Full-Time Jobs ........................................................................................ 129 Section 6: Learning From Your Plan ................................................................................................ 130 Suggested Readings .......................................................................................................................... 132 15 Customer Focus............................................................................................................. 133 Section 1: Your Development Need(S)............................................................................................. 133 Section 2: Learning On Your Own ................................................................................................... 134 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 3: Learning From Feedback ................................................................................................. 136 Section 4: Learning From Develop-In-Place Assignments............................................................... 136 Section 5: Learning From Full-Time Jobs ........................................................................................ 137 Section 6: Learning From Your Plan ................................................................................................ 138 Suggested Readings .......................................................................................................................... 139 16 Timely Decision Making............................................................................................... 141 Section 1: Your Development Need(S)............................................................................................. 141 Section 2: Learning On Your Own ................................................................................................... 142 Section 3: Learning From Feedback ................................................................................................. 145 Section 4: Learning From Develop-In-Place Assignments............................................................... 145 Section 5: Learning From Full-Time Jobs ........................................................................................ 146 Section 6: Learning From Your Plan ................................................................................................ 147 Suggested Readings .......................................................................................................................... 148 17 Decision Quality ............................................................................................................ 150 Section 1: Your Development Need(S)............................................................................................. 150 Section 2: Learning On Your Own ................................................................................................... 151 Section 3: Learning From Feedback ................................................................................................. 153 Section 4: Learning From Develop-In-Place Assignments............................................................... 153 Section 5: Learning From Full-Time Jobs ........................................................................................ 154 Section 6: Learning From Your Plan ................................................................................................ 155 Suggested Readings .......................................................................................................................... 156 18 Delegation ...................................................................................................................... 158 Section 1: Your Development Need(S)............................................................................................. 158 Section 2: Learning On Your Own ................................................................................................... 159 Section 3: Learning From Feedback ................................................................................................. 161 Section 4: Learning From Develop-In-Place Assignments............................................................... 162 Section 5: Learning From Full-Time Jobs ........................................................................................ 162 Section 6: Learning From Your Plan ................................................................................................ 163 Suggested Readings .......................................................................................................................... 166 19 Developing Direct Reports And Others ...................................................................... 167 Section 1: Your Development Need(S)............................................................................................. 167 Section 2: Learning On Your Own ................................................................................................... 168 Section 3: Learning From Feedback ................................................................................................. 171 Section 4: Learning From Develop-In-Place Assignments............................................................... 171 Section 5: Learning From Full-Time Jobs ........................................................................................ 172 Section 6: Learning From Your Plan ................................................................................................ 172 Suggested Readings .......................................................................................................................... 174 20 Directing Others............................................................................................................ 176 Section 1: Your Development Need(S)............................................................................................. 176 Section 2: Learning On Your Own ................................................................................................... 177 Section 3: Learning From Feedback ................................................................................................. 178 Section 4: Learning From Develop-In-Place Assignments............................................................... 179 Section 5: Learning From Full-Time Jobs ........................................................................................ 179 Section 6: Learning From Your Plan ................................................................................................ 180 Suggested Readings .......................................................................................................................... 182 21 Managing Diversity....................................................................................................... 183 Section 1: Your Development Need(S)............................................................................................. 183 Section 2: Learning On Your Own ................................................................................................... 184 Section 3: Learning From Feedback ................................................................................................. 187 Section 4: Learning From Develop-In-Place Assignments............................................................... 187 Section 5: Learning From Full-Time Jobs ........................................................................................ 188 Section 6: Learning From Your Plan ................................................................................................ 188 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings .......................................................................................................................... 191 22 Ethics And Values ......................................................................................................... 193 Section 1: Your Development Need(S)............................................................................................. 193 Section 2: Learning On Your Own ................................................................................................... 194 Section 3: Learning From Feedback ................................................................................................. 197 Section 4: Learning From Develop-In-Place Assignments............................................................... 197 Section 5: Learning From Full-Time Jobs ........................................................................................ 198 Section 6: Learning From Your Plan ................................................................................................ 199 Suggested Readings .......................................................................................................................... 200 23 Fairness To Direct Reports .......................................................................................... 202 Section 1: Your Development Need(S)............................................................................................. 202 Section 2: Learning On Your Own ................................................................................................... 203 Section 3: Learning From Feedback ................................................................................................. 204 Section 4: Learning From Develop-In-Place Assignments............................................................... 205 Section 5: Learning From Full-Time Jobs ........................................................................................ 205 Section 6: Learning From Your Plan ................................................................................................ 206 Suggested Readings .......................................................................................................................... 208 24 Functional/Technical Skills .......................................................................................... 210 Section 1: Your Development Need(S)............................................................................................. 210 Section 2: Learning On Your Own ................................................................................................... 211 Section 3: Learning From Feedback ................................................................................................. 212 Section 4: Learning From Develop-In-Place Assignments............................................................... 213 Section 5: Learning From Full-Time Jobs ........................................................................................ 213 Section 6: Learning From Your Plan ................................................................................................ 214 Suggested Readings .......................................................................................................................... 215 25 Hiring And Staffing ...................................................................................................... 216 Section 1: Your Development Need(S)............................................................................................. 216 Section 2: Learning On Your Own ................................................................................................... 217 Section 3: Learning From Feedback ................................................................................................. 219 Section 4: Learning From Develop-In-Place Assignments............................................................... 219 Section 5: Learning From Full-Time Jobs ........................................................................................ 220 Section 6: Learning From Your Plan ................................................................................................ 220 Suggested Readings .......................................................................................................................... 222 26 Humor ............................................................................................................................ 224 Section 1: Your Development Need(S)............................................................................................. 224 Section 2: Learning On Your Own ................................................................................................... 225 Section 3: Learning From Feedback ................................................................................................. 227 Section 4: Learning From Develop-In-Place Assignments............................................................... 227 Section 5: Learning From Full-Time Jobs ........................................................................................ 228 Section 6: Learning From Your Plan ................................................................................................ 228 Suggested Readings .......................................................................................................................... 229 27 Informing....................................................................................................................... 231 Section 1: Your Development Need(S)............................................................................................. 231 Section 2: Learning On Your Own ................................................................................................... 232 Section 3: Learning From Feedback ................................................................................................. 234 Section 4: Learning From Develop-In-Place Assignments............................................................... 235 Section 5: Learning From Full-Time Jobs ........................................................................................ 235 Section 6: Learning From Your Plan ................................................................................................ 236 Suggested Readings .......................................................................................................................... 238 28 Innovation Management............................................................................................... 239 Section 1: Your Development Need(S)............................................................................................. 239 Section 2: Learning On Your Own ................................................................................................... 240 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 3: Learning From Feedback ................................................................................................. 242 Section 4: Learning From Develop-In-Place Assignments............................................................... 243 Section 5: Learning From Full-Time Jobs ........................................................................................ 243 Section 6: Learning From Your Plan ................................................................................................ 244 Suggested Readings .......................................................................................................................... 246 29 Integrity And Trust....................................................................................................... 247 Section 1: Your Development Need(S)............................................................................................. 247 Section 2: Learning On Your Own ................................................................................................... 248 Section 3: Learning From Feedback ................................................................................................. 251 Section 4: Learning From Develop-In-Place Assignments............................................................... 252 Section 5: Learning From Full-Time Jobs ........................................................................................ 252 Section 6: Learning From Your Plan ................................................................................................ 253 Suggested Readings .......................................................................................................................... 255 30 Intellectual Horsepower................................................................................................ 257 Section 1: Your Development Need(S)............................................................................................. 257 Section 2: Learning On Your Own ................................................................................................... 258 Section 3: Learning From Feedback ................................................................................................. 259 Section 4: Learning From Develop-In-Place Assignments............................................................... 260 Section 5: Learning From Full-Time Jobs ........................................................................................ 260 Section 6: Learning From Your Plan ................................................................................................ 261 Suggested Readings .......................................................................................................................... 262 31 Interpersonal Savvy ...................................................................................................... 264 Section 1: Your Development Need(S)............................................................................................. 264 Section 2: Learning On Your Own ................................................................................................... 265 Section 3: Learning From Feedback ................................................................................................. 267 Section 4: Learning From Develop-In-Place Assignments............................................................... 268 Section 5: Learning From Full-Time Jobs ........................................................................................ 269 Section 6: Learning From Your Plan ................................................................................................ 269 Suggested Readings .......................................................................................................................... 271 32 Learning On The Fly .................................................................................................... 273 Section 1: Your Development Need(S)............................................................................................. 273 Section 2: Learning On Your Own ................................................................................................... 274 Section 3: Learning From Feedback ................................................................................................. 276 Section 4: Learning From Develop-In-Place Assignments............................................................... 276 Section 5: Learning From Full-Time Jobs ........................................................................................ 277 Section 6: Learning From Your Plan ................................................................................................ 278 Suggested Readings .......................................................................................................................... 279 33 Listening......................................................................................................................... 281 Section 1: Your Development Need(S)............................................................................................. 281 Section 2: Learning On Your Own ................................................................................................... 282 Section 3: Learning From Feedback ................................................................................................. 284 Section 4: Learning From Develop-In-Place Assignments............................................................... 284 Section 5: Learning From Full-Time Jobs ........................................................................................ 285 Section 6: Learning From Your Plan ................................................................................................ 286 Suggested Readings .......................................................................................................................... 288 34 Managerial Courage ..................................................................................................... 289 Section 1: Your Development Need(S)............................................................................................. 289 Section 2: Learning On Your Own ................................................................................................... 290 Section 3: Learning From Feedback ................................................................................................. 292 Section 4: Learning From Develop-In-Place Assignments............................................................... 292 Section 5: Learning From Full-Time Jobs ........................................................................................ 293 Section 6: Learning From Your Plan ................................................................................................ 293 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings .......................................................................................................................... 295 35 Managing And Measuring Work................................................................................. 297 Section 1: Your Development Need(S)............................................................................................. 297 Section 2: Learning On Your Own ................................................................................................... 298 Section 3: Learning From Feedback ................................................................................................. 300 Section 4: Learning From Develop-In-Place Assignments............................................................... 300 Section 5: Learning From Full-Time Jobs ........................................................................................ 301 Section 6: Learning From Your Plan ................................................................................................ 301 Suggested Readings .......................................................................................................................... 303 36 Motivating Others......................................................................................................... 305 Section 1: Your Development Need(S)............................................................................................. 305 Section 2: Learning On Your Own ................................................................................................... 306 Section 3: Learning From Feedback ................................................................................................. 308 Section 4: Learning From Develop-In-Place Assignments............................................................... 309 Section 5: Learning From Full-Time Jobs ........................................................................................ 309 Section 6: Learning From Your Plan ................................................................................................ 310 Suggested Readings .......................................................................................................................... 312 37 Negotiating..................................................................................................................... 314 Section 1: Your Development Need(S)............................................................................................. 314 Section 2: Learning On Your Own ................................................................................................... 315 Section 3: Learning From Feedback ................................................................................................. 317 Section 4: Learning From Develop-In-Place Assignments............................................................... 318 Section 5: Learning From Full-Time Jobs ........................................................................................ 318 Section 6: Learning From Your Plan ................................................................................................ 319 Suggested Readings .......................................................................................................................... 321 38 Organizational Agility .................................................................................................. 322 Section 1: Your Development Need(S)............................................................................................. 322 Section 2: Learning On Your Own ................................................................................................... 323 Section 3: Learning From Feedback ................................................................................................. 324 Section 4: Learning From Develop-In-Place Assignments............................................................... 325 Section 5: Learning From Full-Time Jobs ........................................................................................ 325 Section 6: Learning From Your Plan ................................................................................................ 326 Suggested Readings .......................................................................................................................... 328 39 Organizing ..................................................................................................................... 329 Section 1: Your Development Need(S)............................................................................................. 329 Section 2: Learning On Your Own ................................................................................................... 330 Section 3: Learning From Feedback ................................................................................................. 331 Section 4: Learning From Develop-In-Place Assignments............................................................... 331 Section 5: Learning From Full-Time Jobs ........................................................................................ 332 Section 6: Learning From Your Plan ................................................................................................ 333 Suggested Readings .......................................................................................................................... 334 40 Dealing With Paradox................................................................................................... 335 Section 1: Your Development Need(S)............................................................................................. 335 Section 2: Learning On Your Own ................................................................................................... 336 Section 3: Learning From Feedback ................................................................................................. 338 Section 4: Learning From Develop-In-Place Assignments............................................................... 339 Section 5: Learning From Full-Time Jobs ........................................................................................ 339 Section 6: Learning From Your Plan ................................................................................................ 340 Suggested Readings .......................................................................................................................... 342 41 Patience .......................................................................................................................... 343 Section 1: Your Development Need(S)............................................................................................. 343 Section 2: Learning On Your Own ................................................................................................... 344 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 3: Learning From Feedback ................................................................................................. 346 Section 4: Learning From Develop-In-Place Assignments............................................................... 346 Section 5: Learning From Full-Time Jobs ........................................................................................ 346 Section 6: Learning From Your Plan ................................................................................................ 347 Suggested Readings .......................................................................................................................... 350 42 Peer Relationships......................................................................................................... 351 Section 1: Your Development Need(S)............................................................................................. 351 Section 2: Learning On Your Own ................................................................................................... 352 Section 3: Learning From Feedback ................................................................................................. 354 Section 4: Learning From Develop-In-Place Assignments............................................................... 354 Section 5: Learning From Full-Time Jobs ........................................................................................ 355 Section 6: Learning From Your Plan ................................................................................................ 355 Suggested Readings .......................................................................................................................... 357 43 Perseverance.................................................................................................................. 358 Section 1: Your Development Need(S)............................................................................................. 358 Section 2: Learning On Your Own ................................................................................................... 359 Section 3: Learning From Feedback ................................................................................................. 361 Section 4: Learning From Develop-In-Place Assignments............................................................... 361 Section 5: Learning From Full-Time Jobs ........................................................................................ 362 Section 6: Learning From Your Plan ................................................................................................ 363 Suggested Readings .......................................................................................................................... 364 44 Personal Disclosure....................................................................................................... 365 Section 1: Your Development Need(S)............................................................................................. 365 Section 2: Learning On Your Own ................................................................................................... 366 Section 3: Learning From Feedback ................................................................................................. 368 Section 4: Learning From Develop-In-Place Assignments............................................................... 368 Section 5: Learning From Full-Time Jobs ........................................................................................ 368 Section 6: Learning From Your Plan ................................................................................................ 369 Suggested Readings .......................................................................................................................... 370 45 Personal Learning......................................................................................................... 372 Section 1: Your Development Need(S)............................................................................................. 372 Section 2: Learning On Your Own ................................................................................................... 373 Section 3: Learning From Feedback ................................................................................................. 375 Section 4: Learning From Develop-In-Place Assignments............................................................... 375 Section 5: Learning From Full-Time Jobs ........................................................................................ 376 Section 6: Learning From Your Plan ................................................................................................ 376 Suggested Readings .......................................................................................................................... 378 46 Perspective ..................................................................................................................... 380 Section 1: Your Development Need(S)............................................................................................. 380 Section 2: Learning On Your Own ................................................................................................... 381 Section 3: Learning From Feedback ................................................................................................. 383 Section 4: Learning From Develop-In-Place Assignments............................................................... 383 Section 5: Learning From Full-Time Jobs ........................................................................................ 384 Section 6: Learning From Your Plan ................................................................................................ 384 Suggested Readings .......................................................................................................................... 386 47 Planning ......................................................................................................................... 388 Section 1: Your Development Need(S)............................................................................................. 388 Section 2: Learning On Your Own ................................................................................................... 389 Section 3: Learning From Feedback ................................................................................................. 390 Section 4: Learning From Develop-In-Place Assignments............................................................... 391 Section 5: Learning From Full-Time Jobs ........................................................................................ 391 Section 6: Learning From Your Plan ................................................................................................ 392 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings .......................................................................................................................... 394 48 Political Savvy ............................................................................................................... 395 Section 1: Your Development Need(S)............................................................................................. 395 Section 3: Learning From Feedback ................................................................................................. 398 Section 4: Learning From Develop-In-Place Assignments............................................................... 398 Section 5: Learning From Full-Time Jobs ........................................................................................ 399 Section 6: Learning From Your Plan ................................................................................................ 400 Suggested Readings .......................................................................................................................... 401 49 Presentation Skills......................................................................................................... 403 Section 1: Your Development Need(S)............................................................................................. 403 Section 2: Learning On Your Own ................................................................................................... 404 Section 3: Learning From Feedback ................................................................................................. 407 Section 4: Learning From Develop-In-Place Assignments............................................................... 408 Section 5: Learning From Full-Time Jobs ........................................................................................ 408 Section 6: Learning From Your Plan ................................................................................................ 409 Suggested Readings .......................................................................................................................... 411 50 Priority Setting .............................................................................................................. 412 Section 1: Your Development Need(S)............................................................................................. 412 Section 2: Learning On Your Own ................................................................................................... 413 Section 3: Learning From Feedback ................................................................................................. 414 Section 4: Learning From Develop-In-Place Assignments............................................................... 415 Section 5: Learning From Full-Time Jobs ........................................................................................ 415 Section 6: Learning From Your Plan ................................................................................................ 416 Suggested Readings .......................................................................................................................... 418 51 Problem Solving ............................................................................................................ 419 Section 1: Your Development Need(S)............................................................................................. 419 Section 2: Learning On Your Own ................................................................................................... 420 Section 3: Learning From Feedback ................................................................................................. 422 Section 4: Learning From Develop-In-Place Assignments............................................................... 423 Section 5: Learning From Full-Time Jobs ........................................................................................ 423 Section 6: Learning From Your Plan ................................................................................................ 424 Suggested Readings .......................................................................................................................... 425 52 Process Management .................................................................................................... 427 Section 1: Your Development Need(S)............................................................................................. 427 Section 2: Learning On Your Own ................................................................................................... 428 Section 3: Learning From Feedback ................................................................................................. 430 Section 4: Learning From Develop-In-Place Assignments............................................................... 430 Section 5: Learning From Full-Time Jobs ........................................................................................ 430 Section 6: Learning From Your Plan ................................................................................................ 431 Suggested Readings .......................................................................................................................... 433 53 Drive For Results .......................................................................................................... 434 Section 1: Your Development Need(S)............................................................................................. 434 Section 2: Learning On Your Own ................................................................................................... 435 Section 3: Learning From Feedback ................................................................................................. 437 Section 4: Learning From Develop-In-Place Assignments............................................................... 437 Section 5: Learning From Full-Time Jobs ........................................................................................ 438 Section 6: Learning From Your Plan ................................................................................................ 439 Suggested Readings .......................................................................................................................... 440 54 Self-Development .......................................................................................................... 441 Section 1: Your Development Need(S)............................................................................................. 441 Section 2: Learning On Your Own ................................................................................................... 442 Section 3: Learning From Feedback ................................................................................................. 444 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 4: Learning From Develop-In-Place Assignments............................................................... 444 Section 5: Learning From Full-Time Jobs ........................................................................................ 445 Section 6: Learning From Your Plan ................................................................................................ 445 Suggested Readings .......................................................................................................................... 447 55 Self-Knowledge.............................................................................................................. 449 Section 1: Your Development Need(S)............................................................................................. 449 Section 2: Learning On Your Own ................................................................................................... 450 Section 3: Learning From Feedback ................................................................................................. 452 Section 4: Learning From Develop-In-Place Assignments............................................................... 453 Section 5: Learning From Full-Time Jobs ........................................................................................ 453 Section 6: Learning From Your Plan ................................................................................................ 453 Suggested Readings .......................................................................................................................... 455 56 Sizing Up People............................................................................................................ 456 Section 1: Your Development Need(S)............................................................................................. 456 Section 2: Learning On Your Own ................................................................................................... 457 Section 3: Learning From Feedback ................................................................................................. 459 Section 4: Learning From Develop-In-Place Assignments............................................................... 459 Section 5: Learning From Full-Time Jobs ........................................................................................ 460 These Full-Time Jobs Offer The Opportunity To Build Your Skill(S)............................................. 460 Section 6: Learning From Your Plan ................................................................................................ 460 Suggested Readings .......................................................................................................................... 463 57 Standing Alone .............................................................................................................. 464 Section 1: Your Development Need(S)............................................................................................. 464 Section 2: Learning On Your Own ................................................................................................... 465 Section 3: Learning From Feedback ................................................................................................. 467 Section 4: Learning From Develop-In-Place Assignments............................................................... 467 Section 5: Learning From Full-Time Jobs ........................................................................................ 468 Section 6: Learning From Your Plan ................................................................................................ 469 Suggested Readings .......................................................................................................................... 470 58 Strategic Agility............................................................................................................. 471 Section 1: Your Development Need(S)............................................................................................. 471 Section 2: Learning On Your Own ................................................................................................... 472 Section 3: Learning From Feedback ................................................................................................. 475 Section 4: Learning From Develop-In-Place Assignments............................................................... 476 Section 5: Learning From Full-Time Jobs ........................................................................................ 477 Section 6: Learning From Your Plan ................................................................................................ 477 Suggested Readings .......................................................................................................................... 479 59 Managing Through Systems......................................................................................... 481 Section 1: Your Development Need(S)............................................................................................. 481 Section 2: Learning On Your Own ................................................................................................... 482 Section 3: Learning From Feedback ................................................................................................. 483 Section 4: Learning From Develop-In-Place Assignments............................................................... 484 Section 5: Learning From Full-Time Jobs ........................................................................................ 484 Section 6: Learning From Your Plan ................................................................................................ 485 Suggested Readings .......................................................................................................................... 485 60 Building Effective Teams.............................................................................................. 487 Section 1: Your Development Need(S)............................................................................................. 487 Section 2: Learning On Your Own ................................................................................................... 488 Section 3: Learning From Feedback ................................................................................................. 490 Section 4: Learning From Develop-In-Place Assignments............................................................... 490 Section 5: Learning From Full-Time Jobs ........................................................................................ 491 Section 6: Learning From Your Plan ................................................................................................ 491 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings .......................................................................................................................... 493 61 Technical Learning ....................................................................................................... 496 Section 1: Your Development Need(S)............................................................................................. 496 Section 2: Learning On Your Own ................................................................................................... 497 Section 3: Learning From Feedback ................................................................................................. 498 Section 4: Learning From Develop-In-Place Assignments............................................................... 499 Section 5: Learning From Full-Time Jobs ........................................................................................ 499 Section 6: Learning From Your Plan ................................................................................................ 500 Suggested Readings .......................................................................................................................... 502 62 Time Management ........................................................................................................ 503 Section 1: Your Development Need(S)............................................................................................. 503 Section 2: Learning On Your Own ................................................................................................... 504 Section 3: Learning From Feedback ................................................................................................. 505 Section 4: Learning From Develop-In-Place Assignments............................................................... 506 Section 5: Learning From Full-Time Jobs ........................................................................................ 506 Section 6: Learning From Your Plan ................................................................................................ 507 Suggested Readings .......................................................................................................................... 508 63 Total Work Systems (E.G., Tqm/Iso/Six Sigma)........................................................ 510 Section 1: Your Development Need(S)............................................................................................. 510 Section 2: Learning On Your Own ................................................................................................... 511 Section 3: Learning From Feedback ................................................................................................. 513 Section 4: Learning From Develop-In-Place Assignments............................................................... 514 Section 5: Learning From Full-Time Jobs ........................................................................................ 514 Section 6: Learning From Your Plan ................................................................................................ 514 Suggested Readings .......................................................................................................................... 516 64 Understanding Others .................................................................................................. 518 Section 1: Your Development Need(S)............................................................................................. 518 Section 2: Learning On Your Own ................................................................................................... 519 Section 3: Learning From Feedback ................................................................................................. 522 Section 4: Learning From Develop-In-Place Assignments............................................................... 522 Section 5: Learning From Full-Time Jobs ........................................................................................ 523 Section 6: Learning From Your Plan ................................................................................................ 523 Suggested Readings .......................................................................................................................... 525 65 Managing Vision And Purpose .................................................................................... 526 Section 1: Your Development Need(S)............................................................................................. 526 Section 2: Learning On Your Own ................................................................................................... 527 Section 3: Learning From Feedback ................................................................................................. 529 Section 4: Learning From Develop-In-Place Assignments............................................................... 530 Section 5: Learning From Full-Time Jobs ........................................................................................ 530 Section 6: Learning From Your Plan ................................................................................................ 531 Suggested Readings .......................................................................................................................... 533 66 Work/Life Balance ........................................................................................................ 534 Section 1: Your Development Need(S)............................................................................................. 534 Section 2: Learning On Your Own ................................................................................................... 535 Section 3: Learning From Feedback ................................................................................................. 537 Section 4: Learning From Develop-In-Place Assignments............................................................... 537 Section 5: Learning From Full-Time Jobs ........................................................................................ 538 Section 6: Learning From Your Plan ................................................................................................ 538 Suggested Readings .......................................................................................................................... 539 67 Written Communications............................................................................................. 540 Section 1: Your Development Need(S)............................................................................................. 540 Section 2: Learning On Your Own ................................................................................................... 541 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 3: Learning From Feedback ................................................................................................. 543 Section 4: Learning From Develop-In-Place Assignments............................................................... 544 Section 5: Learning From Full-Time Jobs ........................................................................................ 544 Section 6: Learning From Your Plan ................................................................................................ 544 Suggested Readings .......................................................................................................................... 545 The 10 Performance Management Architect® Dimensions.................... 546 81 Quantity Of Output Of Work ...................................................................................... 547 Section 1: Your Development Need(S)............................................................................................. 547 Section 2: Learning On Your Own ................................................................................................... 548 Section 3: Learning From Feedback ................................................................................................. 550 Section 4: Learning From Develop-In-Place Assignments............................................................... 551 Section 5: Learning From Full-Time Jobs ........................................................................................ 551 Section 6: Learning From Your Plan ................................................................................................ 552 Suggested Readings .......................................................................................................................... 553 82 Timeliness Of Delivery Of Output............................................................................... 555 Section 1: Your Development Need(S)............................................................................................. 555 Section 2: Learning On Your Own ................................................................................................... 556 Section 3: Learning From Feedback ................................................................................................. 558 Section 4: Learning From Develop-In-Place Assignments............................................................... 559 Section 5: Learning From Full-Time Jobs ........................................................................................ 560 Section 6: Learning From Your Plan ................................................................................................ 561 Suggested Readings .......................................................................................................................... 562 83 Quality Of Work Output.............................................................................................. 564 Section 1: Your Development Need(S)............................................................................................. 564 Section 2: Learning On Your Own ................................................................................................... 565 Section 3: Learning From Feedback ................................................................................................. 567 Section 4: Learning From Develop-In-Place Assignments............................................................... 567 Section 5: Learning From Full-Time Jobs ........................................................................................ 568 Section 6: Learning From Your Plan ................................................................................................ 569 Suggested Readings .......................................................................................................................... 570 84 Use Of Resources........................................................................................................... 572 Section 1: Your Development Need(S)............................................................................................. 572 Section 2: Learning On Your Own ................................................................................................... 573 Section 3: Learning From Feedback ................................................................................................. 574 Section 4: Learning From Develop-In-Place Assignments............................................................... 575 Section 5: Learning From Full-Time Jobs ........................................................................................ 576 Section 6: Learning From Your Plan ................................................................................................ 577 Suggested Readings .......................................................................................................................... 579 85 Customer Impact /Value Added .................................................................................. 580 Section 1: Your Development Need(S)............................................................................................. 580 Section 2: Learning On Your Own ................................................................................................... 581 Section 3: Learning From Feedback ................................................................................................. 583 Section 4: Learning From Develop-In-Place Assignments............................................................... 584 Section 5: Learning From Full-Time Jobs ........................................................................................ 584 Section 6: Learning From Your Plan ................................................................................................ 585 Suggested Readings .......................................................................................................................... 587 86 Freedom From Unplanned Support............................................................................ 589 Section 1: Your Development Need(S)............................................................................................. 589 Section 2: Learning On Your Own ................................................................................................... 590 Section 3: Learning From Feedback ................................................................................................. 592 Section 4: Learning From Develop-In-Place Assignments............................................................... 593 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Section 5: Learning From Full-Time Jobs ........................................................................................ 593 Section 6: Learning From Your Plan ................................................................................................ 595 Suggested Readings .......................................................................................................................... 597 87 Team/Unit Contribution............................................................................................... 598 Section 1: Your Development Need(S)............................................................................................. 598 Section 2: Learning On Your Own ................................................................................................... 599 Section 3: Learning From Feedback ................................................................................................. 601 Section 4: Learning From Develop-In-Place Assignments............................................................... 601 Section 5: Learning From Full-Time Jobs ........................................................................................ 602 Section 6: Learning From Your Plan ................................................................................................ 603 Suggested Readings .......................................................................................................................... 605 88 Productive Work Habits............................................................................................... 606 Section 1: Your Development Need(S)............................................................................................. 606 Section 2: Learning On Your Own ................................................................................................... 607 Section 3: Learning From Feedback ................................................................................................. 609 Section 4: Learning From Develop-In-Place Assignments............................................................... 610 Section 5: Learning From Full-Time Jobs ........................................................................................ 610 Section 6: Learning From Your Plan ................................................................................................ 611 Suggested Readings .......................................................................................................................... 613 89 Adding Skills And Capabilities.................................................................................... 614 Section 1: Your Development Need(S)............................................................................................. 614 Section 2: Learning On Your Own ................................................................................................... 615 Section 3: Learning From Feedback ................................................................................................. 617 Section 4: Learning From Develop-In-Place Assignments............................................................... 617 Section 5: Learning From Full-Time Jobs ........................................................................................ 618 Section 6: Learning From Your Plan ................................................................................................ 619 Suggested Readings .......................................................................................................................... 620 90 Alignment And Compliance: Walking The Talk ....................................................... 622 Section 1: Your Development Need(S)............................................................................................. 622 Section 2: Learning On Your Own ................................................................................................... 623 Section 3: Learning From Feedback ................................................................................................. 627 Section 4: Learning From Develop-In-Place Assignments............................................................... 628 Section 5: Learning From Full-Time Jobs ........................................................................................ 628 Section 6: Learning From Your Plan ................................................................................................ 629 Suggested Readings .......................................................................................................................... 631 The 19 Career Stallers And Stoppers........................................................ 632 101 Unable To Adapt To Differences ............................................................................... 633 Section 1: Your Development Need(S)............................................................................................. 633 Section 2: Learning On Your Own ................................................................................................... 634 Section 3: Learning From Feedback ................................................................................................. 636 Section 4: Learning From Develop-In-Place Assignments............................................................... 637 Section 5: Learning From Full-Time Jobs ........................................................................................ 637 Section 6: Learning From Your Plan ................................................................................................ 639 Suggested Readings .......................................................................................................................... 640 102 Poor Administrator..................................................................................................... 642 Section 1: Your Development Need(S)............................................................................................. 642 Section 2: Learning On Your Own ................................................................................................... 643 Section 3: Learning From Feedback ................................................................................................. 644 Section 4: Learning From Develop-In-Place Assignments............................................................... 645 Section 5: Learning From Full-Time Jobs ........................................................................................ 645 Section 6: Learning From Your Plan ................................................................................................ 646 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
Suggested Readings .......................................................................................................................... 647 103 Overly Ambitious ........................................................................................................ 649 Section 1: Your Development Need(S)............................................................................................. 649 Section 2: Learning On Your Own ................................................................................................... 650 Section 3: Learning From Feedback ................................................................................................. 651 Section 4: Learning From Develop-In-Place Assignments............................................................... 652 Section 5: Learning From Full-Time Jobs ........................................................................................ 652 Section 6: Learning From Your Plan ................................................................................................ 653 Suggested Readings .......................................................................................................................... 654 104 Arrogant....................................................................................................................... 656 Section 1: Your Development Need(S)............................................................................................. 656 Section 2: Learning On Your Own ................................................................................................... 657 Section 3: Learning From Feedback ................................................................................................. 659 Section 4: Learning From Develop-In-Place Assignments............................................................... 659 Section 5: Learning From Full-Time Jobs ........................................................................................ 660 Section 6: Learning From Your Plan ................................................................................................ 660 Suggested Readings .......................................................................................................................... 662 105 Betrayal Of Trust........................................................................................................ 664 Section 1: Your Development Need(S)............................................................................................. 664 Section 2: Learning On Your Own ................................................................................................... 665 Section 3: Learning From Feedback ................................................................................................. 666 Section 4: Learning From Develop-In-Place Assignments............................................................... 667 Section 5: Learning From Full-Time Jobs ........................................................................................ 667 Section 6: Learning From Your Plan ................................................................................................ 668 Suggested Readings .......................................................................................................................... 670 106 Blocked Personal Learner .......................................................................................... 672 Section 1: Your Development Need(S)............................................................................................. 672 Section 2: Learning On Your Own ................................................................................................... 673 Section 3: Learning From Feedback ................................................................................................. 674 Section 4: Learning From Develop-In-Place Assignments............................................................... 675 Section 5: Learning From Full-Time Jobs ........................................................................................ 676 Section 6: Learning From Your Plan ................................................................................................ 677 Suggested Readings .......................................................................................................................... 678 107 Lack Of Composure.................................................................................................... 680 Section 1: Your Development Need(S)............................................................................................. 680 Section 2: Learning On Your Own ................................................................................................... 681 Section 3: Learning From Feedback ................................................................................................. 683 Section 4: Learning From Develop-In-Place Assignments............................................................... 684 Section 5: Learning From Full-Time Jobs ........................................................................................ 684 Section 6: Learning From Your Plan ................................................................................................ 685 Suggested Readings .......................................................................................................................... 687 108 Defensiveness ............................................................................................................... 689 Section 1: Your Development Need(S)............................................................................................. 689 Section 2: Learning On Your Own ................................................................................................... 690 Section 3: Learning From Feedback ................................................................................................. 692 Section 4: Learning From Develop-In-Place Assignments............................................................... 693 Section 5: Learning From Full-Time Jobs ........................................................................................ 693 Section 6: Learning From Your Plan ................................................................................................ 694 Suggested Readings .......................................................................................................................... 696 109 Lack Of Ethics And Values........................................................................................ 697 Section 1: Your Development Need(S)............................................................................................. 697 Section 2: Learning On Your Own ................................................................................................... 698 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
Development Planner Guide for Managers
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Development Planner Guide for Managers

  • 1. If you share this document with managers and employees to assist in development planning, please make sure that they log onto JOE, and click on the Development Planner link within the Career Development Channel, so we can count them as individual users and honor our contractual commitments. Eaton has the right to reproduce the Derivatives of the CAREER ARCHITECT® Development Planner in paper and electronic form and shall include the following copyright and proprietary notice on all Derivatives and copies: Copyright © 1992-2006 Lominger Limited, Inc., a subsidiary of Korn/Ferry International. ALL RIGHTS RESERVED. This work is derived from the CAREER ARCHITECT® Development Planner, Fourth Edition, developed by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc., a subsidiary of Korn/Ferry International. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Eaton Corporation Eaton shall not engage independent contractors or other third parties to create the Derivatives or otherwise delegate any of the rights granted herein without the prior written approval of Lominger.
  • 2. LOMINGER COMPETENCIES LINKED TO ELM Eaton Leadership Model Leadership Competencies Lominger Competency Individual Contributor Competencies Lominger Competency Builds Organizational Capability 7. CARING ABOUT DIRECT REPORTS 34. MANAGERIAL COURAGE 13. CONFRONTING DIRECT REPORTS 36. MOTIVATING OTHERS Developing & 18. DELEGATION Pursues 38. ORGANIZATIONAL AGILITY Motivating 19. DEVELOPING DIRECT REPORTS Personal 56. SIZING UP PEOPLE Others 20. DIRECTING OTHERS Development 57. STANDING ALONE 21. MANAGING DIVERSITY 59. MANAGING THROUGH SYSTEMS 25. HIRING AND STAFFING Holding Self & 34. MANAGERIAL COURAGE Others 36. MOTIVATING OTHERS Accountable 38. ORGANIZATIONAL AGILITY 56. SIZING UP PEOPLE Managerial 57. STANDING ALONE Courage 59. MANAGING THROUGH SYSTEMS 60. BUILDING EFFECTIVE TEAM Leadership Style 3. APPROACHABILITY 3. APPROACHABILITY 4. BOSS RELATIONSHIPS 4. BOSS RELATIONSHIPS 6. CAREER AMBITION 6. CAREER AMBITION 8. COMFORT AROUND HIGHER MANAGEMENT 8. COMFORT AROUND HIGHER MANAGEMENT 10. COMPASSION 10. COMPASSION 11. COMPOSURE 11. COMPOSURE Professional 12. CONFLICT MANAGEMENT 12. CONFLICT MANAGEMENT Presence 22. ETHICS AND VALUES 22. ETHICS AND VALUES 23. FAIRNESS TO DIRECT REPORTS 26. HUMOR 26. HUMOR Demonstrates 29. INTEGRITY AND TRUST Interpersonal 29. INTEGRITY AND TRUST a 31. INTERPERSONAL SAVVY Skills 31. INTERPERSONAL SAVVY Collaborative 33. LISTENING 33. LISTENING Style 41. PATIENCE 41. PATIENCE 42. PEER RELATIONSHIPS 42. PEER RELATIONSHIPS 44.PERSONAL DISCLOSURE 44.PERSONAL DISCLOSURE 45. PERSONAL LEARNING 45. PERSONAL LEARNING 48. POLITICAL SAVVY 48. POLITICAL SAVVY 49. PRESENTATION SKILLS 49. PRESENTATION SKILLS 54. SELF DEVELOPMENT 54. SELF DEVELOPMENT 55. SELF KNOWLEDGE 55. SELF KNOWLEDGE 62. TIME MANAGEMENT 62. TIME MANAGEMENT 64. UNDERSTANDING OTHERS 64. UNDERSTANDING OTHERS 66. WORK/LIFE BALANCE 66. WORK/LIFE BALANCE 67. WRITTEN COMMUNICATIONS 67. WRITTEN COMMUNICATIONS Gets Results 1. ACTION ORIENTED 1. ACTION ORIENTED 2. DEALING WITH AMBIGUITY 2. DEALING WITH AMBIGUITY 9. COMMAND SKILLS 9. COMMAND SKILLS Leveraging 15. CUSTOMER FOCUS Promotes and 15. CUSTOMER FOCUS Resources 16. TIMELY DECISION MAKING Champions 16. TIMELY DECISION MAKING 18. DELEGATION Change 27. INFORMING 27. INFORMING 39. ORGANIZING Drive For 39. ORGANIZING Drive For 40. DEALING WITH PARADOX Results 40. DEALING WITH PARADOX Results 43. PERSEVERANCE 43. PERSEVERANCE 47. PLANNING 47. PLANNING 50. PRIORITY SETTING Change & 50. PRIORITY SETTING 52. PROCESS MANAGEMENT Adaptability 52. PROCESS MANAGEMENT 53. DRIVE FOR RESULTS 53. DRIVE FOR RESULTS Thinks & Acts Strategically 5. BUSINESS ACUMEN 5. BUSINESS ACUMEN 14. CREATIVITY 14. CREATIVITY Vision & 17. DECISION QUALITY 17. DECISION QUALITY Purpose 24. FUNCTIONAL/TECHNICAL SKILLS 24. FUNCTIONAL/TECHNICAL SKILLS 28. INNOVATION MANAGEMENT Makes 30. INTELLECTUAL HORSEPOWER Intellectual 30. INTELLECTUAL HORSEPOWER Decisions 32. LEARNING ON THE FLY Rigor 32. LEARNING ON THE FLY / Solves 37. NEGOTIATING 35. MANAGING AND MEASURING WORK Problems 46. PERSPECTIVE Business 37. NEGOTIATING 51. PROBLEM SOLVING Acumen 46. PERSPECTIVE 58. STRATEGIC AGILITY 51. PROBLEM SOLVING 61. TECHNICAL LEARNING 58. STRATEGIC AGILITY 63. TOTAL WORK SYSTEMS 61. TECHNICAL LEARNING 63. TOTAL WORK SYSTEMS 65. MANAGING VISION AND PURPOSE
  • 3. The CAREER ARCHITECT® Development Planner 4th Edition An expert system offering 103 researched-based and experience-tested development plans and coaching tips. For: Learners, Managers, Mentors, and Feedback Givers Michael M. Lombardo Robert W. Eichinger © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 4. The CAREER ARCHITECT® Development Planner 4th Edition IMPORTANT NOTICE: © COPYRIGHT 1996, 2000, 2002, 2006 MICHAEL M. LOMBARDO & ROBERT W. EICHINGER ALL RIGHTS RESERVED. The CAREER ARCHITECT® Development Planner 4th Edition First Printing—April 2006 (04.1b2INTL) No part of this work may be copied or transferred to any other expression or form without a license from LOMINGER LIMITED, INC. Tel. 952-345-3610 · Fax. 952-345-3601 · www.lominger.com The LEADERSHIP ARCHITECT® is the exclusive registered trademark of Lominger Limited, Inc. ISBN 1-933578-01-7 Lominger reorder part number 11028 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 5. TABLE OF CONTENTS Introduction.................................................................................................... 1 Who Is The Career Architect® Development Planner For?................................................. 1 What Is The Career Architect® Development Planner About?........................................... 1 Book Recommendations ........................................................................................................... 1 Where Did These 67 Competencies, 10 Performance Dimensions, 19 Career Stallers And Stoppers, And 7 Special International Focus Areas Come From?....................................... 2 Seven International Focus Areas ............................................................................................. 2 Do The 67 Competencies Really Measure Success?............................................................... 3 How Many Different Kinds Of Needs Are There?................................................................. 3 How Do I Know That I’m Working On The Right Need? .................................................... 3 Watch Out For Phantom Needs............................................................................................... 3 Understanding Your Need........................................................................................................ 4 How Many Needs Should You Work On At Once?............................................................... 4 What Does The Research Say About Development? ............................................................. 4 How Is The Career Architect® Development Planner Organized? ..................................... 5 How To Think About And Use Each Section ......................................................................... 6 How Do You Know When Development Is Occurring (Has Occurred)? ............................ 9 Being A Boss/Mentor/Coach .................................................................................................... 9 Coaching For Acceptance With Defensive People ............................................................... 10 General Tips On Coaching..................................................................................................... 12 General Development Plan.......................................................................... 14 Universal Development Plan For Any Competency Or Dimension.................................... 14 Organization Of The Career Architect® Development Planner ............... 16 About The Authors ................................................................................................................. 17 The 67 Leadership Architect® Competencies ............................................ 18 1 Action Oriented .............................................................................................................. 19 Section 1: Your Development Need(S)............................................................................................... 19 Section 2: Learning On Your Own ..................................................................................................... 20 Section 3: Learning From Feedback ................................................................................................... 22 Section 4: Learning From Develop-In-Place Assignments................................................................. 23 Section 5: Learning From Full-Time Jobs .......................................................................................... 23 Section 6: Learning From Your Plan .................................................................................................. 24 Suggested Readings ............................................................................................................................ 26 2 Dealing With Ambiguity................................................................................................ 27 Section 1: Your Development Need(S)............................................................................................... 27 Section 2: Learning On Your Own ..................................................................................................... 28 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 6. Section 3: Learning From Feedback ................................................................................................... 30 Section 4: Learning From Develop-In-Place Assignments................................................................. 31 Section 5: Learning From Full-Time Jobs .......................................................................................... 31 Section 6: Learning From Your Plan .................................................................................................. 32 Suggested Readings ............................................................................................................................ 34 3 Approachability.............................................................................................................. 35 Section 1: Your Development Need(S)............................................................................................... 35 Section 2: Learning On Your Own ..................................................................................................... 36 Section 3: Learning From Feedback ................................................................................................... 38 Section 4: Learning From Develop-In-Place Assignments................................................................. 38 Section 5: Learning From Full-Time Jobs .......................................................................................... 39 Section 6: Learning From Your Plan .................................................................................................. 39 Suggested Readings ............................................................................................................................ 41 4 Boss Relationships............................................................................................................. 42 Section 1: Your Development Need(S)............................................................................................... 42 Section 2: Learning On Your Own ..................................................................................................... 43 Section 3: Learning From Feedback ................................................................................................... 45 Section 4: Learning From Develop-In-Place Assignments................................................................. 45 Section 5: Learning From Full-Time Jobs .......................................................................................... 46 Section 6: Learning From Your Plan .................................................................................................. 47 Suggested Readings ............................................................................................................................ 49 5 Business Acumen............................................................................................................... 50 Section 1: Your Development Need(S)............................................................................................... 50 Section 2: Learning On Your Own ..................................................................................................... 51 Section 3: Learning From Feedback ................................................................................................... 53 Section 4: Learning From Develop-In-Place Assignments................................................................. 53 Section 5: Learning From Full-Time Jobs .......................................................................................... 54 Section 6: Learning From Your Plan .................................................................................................. 54 Suggested Readings ............................................................................................................................ 56 6 Career Ambition ............................................................................................................... 57 Section 1: Your Development Need(S)............................................................................................... 57 Section 2: Learning On Your Own ..................................................................................................... 58 Section 3: Learning From Feedback ................................................................................................... 60 Section 4: Learning From Develop-In-Place Assignments................................................................. 60 Section 5: Learning From Full-Time Jobs .......................................................................................... 61 Section 6: Learning From Your Plan .................................................................................................. 61 Suggested Readings ............................................................................................................................ 63 7 Caring About Direct Reports........................................................................................... 64 Section 1: Your Development Need(S)............................................................................................... 64 Section 2: Learning On Your Own ..................................................................................................... 65 Section 3: Learning From Feedback ................................................................................................... 67 Section 4: Learning From Develop-In-Place Assignments................................................................. 68 Section 5: Learning From Full-Time Jobs .......................................................................................... 68 Section 6: Learning From Your Plan .................................................................................................. 69 Suggested Readings ............................................................................................................................ 71 8 Comfort Around Higher Management ........................................................................... 72 Section 1: Your Development Need(S)............................................................................................... 72 Section 2: Learning On Your Own ..................................................................................................... 73 Section 3: Learning From Feedback ................................................................................................... 75 Section 4: Learning From Develop-In-Place Assignments................................................................. 75 Section 5: Learning From Full-Time Jobs .......................................................................................... 76 Section 6: Learning From Your Plan .................................................................................................. 77 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 7. Suggested Readings ............................................................................................................................ 79 9 Command Skills ................................................................................................................ 80 Section 1: Your Development Need(S)............................................................................................... 80 Section 2: Learning On Your Own ..................................................................................................... 81 Section 3: Learning From Feedback ................................................................................................... 83 Section 4: Learning From Develop-In-Place Assignments................................................................. 84 Section 5: Learning From Full-Time Jobs .......................................................................................... 84 Section 6: Learning From Your Plan .................................................................................................. 85 Suggested Readings ............................................................................................................................ 87 10 Compassion...................................................................................................................... 89 Section 1: Your Development Need(S)............................................................................................... 89 Section 2: Learning On Your Own ..................................................................................................... 90 Section 3: Learning From Feedback ................................................................................................... 92 Section 4: Learning From Develop-In-Place Assignments................................................................. 93 Section 5: Learning From Full-Time Jobs .......................................................................................... 93 Section 6: Learning From Your Plan .................................................................................................. 94 Suggested Readings ............................................................................................................................ 95 11 Composure....................................................................................................................... 97 Section 1: Your Development Need(S)............................................................................................... 97 Section 2: Learning On Your Own ..................................................................................................... 98 Section 3: Learning From Feedback ................................................................................................. 100 Section 4: Learning From Develop-In-Place Assignments............................................................... 101 Section 5: Learning From Full-Time Jobs ........................................................................................ 101 Section 6: Learning From Your Plan ................................................................................................ 102 Suggested Readings .......................................................................................................................... 104 12 Conflict Management.................................................................................................... 106 Section 1: Your Development Need(S)............................................................................................. 106 Section 2: Learning On Your Own ................................................................................................... 107 Section 3: Learning From Feedback ................................................................................................. 109 Section 4: Learning From Develop-In-Place Assignments............................................................... 110 Section 5: Learning From Full-Time Jobs ........................................................................................ 110 Section 6: Learning From Your Plan ................................................................................................ 111 Suggested Readings .......................................................................................................................... 113 13 Confronting Direct Reports ......................................................................................... 115 Section 1: Your Development Need(S)............................................................................................. 115 Section 2: Learning On Your Own ................................................................................................... 116 Section 3: Learning From Feedback ................................................................................................. 119 Section 4: Learning From Develop-In-Place Assignments............................................................... 119 Section 5: Learning From Full-Time Jobs ........................................................................................ 120 Section 6: Learning From Your Plan ................................................................................................ 120 Suggested Readings .......................................................................................................................... 122 14 Creativity ....................................................................................................................... 124 Section 1: Your Development Need(S)............................................................................................. 124 Section 2: Learning On Your Own ................................................................................................... 125 Section 3: Learning From Feedback ................................................................................................. 128 Section 4: Learning From Develop-In-Place Assignments............................................................... 129 Section 5: Learning From Full-Time Jobs ........................................................................................ 129 Section 6: Learning From Your Plan ................................................................................................ 130 Suggested Readings .......................................................................................................................... 132 15 Customer Focus............................................................................................................. 133 Section 1: Your Development Need(S)............................................................................................. 133 Section 2: Learning On Your Own ................................................................................................... 134 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 8. Section 3: Learning From Feedback ................................................................................................. 136 Section 4: Learning From Develop-In-Place Assignments............................................................... 136 Section 5: Learning From Full-Time Jobs ........................................................................................ 137 Section 6: Learning From Your Plan ................................................................................................ 138 Suggested Readings .......................................................................................................................... 139 16 Timely Decision Making............................................................................................... 141 Section 1: Your Development Need(S)............................................................................................. 141 Section 2: Learning On Your Own ................................................................................................... 142 Section 3: Learning From Feedback ................................................................................................. 145 Section 4: Learning From Develop-In-Place Assignments............................................................... 145 Section 5: Learning From Full-Time Jobs ........................................................................................ 146 Section 6: Learning From Your Plan ................................................................................................ 147 Suggested Readings .......................................................................................................................... 148 17 Decision Quality ............................................................................................................ 150 Section 1: Your Development Need(S)............................................................................................. 150 Section 2: Learning On Your Own ................................................................................................... 151 Section 3: Learning From Feedback ................................................................................................. 153 Section 4: Learning From Develop-In-Place Assignments............................................................... 153 Section 5: Learning From Full-Time Jobs ........................................................................................ 154 Section 6: Learning From Your Plan ................................................................................................ 155 Suggested Readings .......................................................................................................................... 156 18 Delegation ...................................................................................................................... 158 Section 1: Your Development Need(S)............................................................................................. 158 Section 2: Learning On Your Own ................................................................................................... 159 Section 3: Learning From Feedback ................................................................................................. 161 Section 4: Learning From Develop-In-Place Assignments............................................................... 162 Section 5: Learning From Full-Time Jobs ........................................................................................ 162 Section 6: Learning From Your Plan ................................................................................................ 163 Suggested Readings .......................................................................................................................... 166 19 Developing Direct Reports And Others ...................................................................... 167 Section 1: Your Development Need(S)............................................................................................. 167 Section 2: Learning On Your Own ................................................................................................... 168 Section 3: Learning From Feedback ................................................................................................. 171 Section 4: Learning From Develop-In-Place Assignments............................................................... 171 Section 5: Learning From Full-Time Jobs ........................................................................................ 172 Section 6: Learning From Your Plan ................................................................................................ 172 Suggested Readings .......................................................................................................................... 174 20 Directing Others............................................................................................................ 176 Section 1: Your Development Need(S)............................................................................................. 176 Section 2: Learning On Your Own ................................................................................................... 177 Section 3: Learning From Feedback ................................................................................................. 178 Section 4: Learning From Develop-In-Place Assignments............................................................... 179 Section 5: Learning From Full-Time Jobs ........................................................................................ 179 Section 6: Learning From Your Plan ................................................................................................ 180 Suggested Readings .......................................................................................................................... 182 21 Managing Diversity....................................................................................................... 183 Section 1: Your Development Need(S)............................................................................................. 183 Section 2: Learning On Your Own ................................................................................................... 184 Section 3: Learning From Feedback ................................................................................................. 187 Section 4: Learning From Develop-In-Place Assignments............................................................... 187 Section 5: Learning From Full-Time Jobs ........................................................................................ 188 Section 6: Learning From Your Plan ................................................................................................ 188 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 9. Suggested Readings .......................................................................................................................... 191 22 Ethics And Values ......................................................................................................... 193 Section 1: Your Development Need(S)............................................................................................. 193 Section 2: Learning On Your Own ................................................................................................... 194 Section 3: Learning From Feedback ................................................................................................. 197 Section 4: Learning From Develop-In-Place Assignments............................................................... 197 Section 5: Learning From Full-Time Jobs ........................................................................................ 198 Section 6: Learning From Your Plan ................................................................................................ 199 Suggested Readings .......................................................................................................................... 200 23 Fairness To Direct Reports .......................................................................................... 202 Section 1: Your Development Need(S)............................................................................................. 202 Section 2: Learning On Your Own ................................................................................................... 203 Section 3: Learning From Feedback ................................................................................................. 204 Section 4: Learning From Develop-In-Place Assignments............................................................... 205 Section 5: Learning From Full-Time Jobs ........................................................................................ 205 Section 6: Learning From Your Plan ................................................................................................ 206 Suggested Readings .......................................................................................................................... 208 24 Functional/Technical Skills .......................................................................................... 210 Section 1: Your Development Need(S)............................................................................................. 210 Section 2: Learning On Your Own ................................................................................................... 211 Section 3: Learning From Feedback ................................................................................................. 212 Section 4: Learning From Develop-In-Place Assignments............................................................... 213 Section 5: Learning From Full-Time Jobs ........................................................................................ 213 Section 6: Learning From Your Plan ................................................................................................ 214 Suggested Readings .......................................................................................................................... 215 25 Hiring And Staffing ...................................................................................................... 216 Section 1: Your Development Need(S)............................................................................................. 216 Section 2: Learning On Your Own ................................................................................................... 217 Section 3: Learning From Feedback ................................................................................................. 219 Section 4: Learning From Develop-In-Place Assignments............................................................... 219 Section 5: Learning From Full-Time Jobs ........................................................................................ 220 Section 6: Learning From Your Plan ................................................................................................ 220 Suggested Readings .......................................................................................................................... 222 26 Humor ............................................................................................................................ 224 Section 1: Your Development Need(S)............................................................................................. 224 Section 2: Learning On Your Own ................................................................................................... 225 Section 3: Learning From Feedback ................................................................................................. 227 Section 4: Learning From Develop-In-Place Assignments............................................................... 227 Section 5: Learning From Full-Time Jobs ........................................................................................ 228 Section 6: Learning From Your Plan ................................................................................................ 228 Suggested Readings .......................................................................................................................... 229 27 Informing....................................................................................................................... 231 Section 1: Your Development Need(S)............................................................................................. 231 Section 2: Learning On Your Own ................................................................................................... 232 Section 3: Learning From Feedback ................................................................................................. 234 Section 4: Learning From Develop-In-Place Assignments............................................................... 235 Section 5: Learning From Full-Time Jobs ........................................................................................ 235 Section 6: Learning From Your Plan ................................................................................................ 236 Suggested Readings .......................................................................................................................... 238 28 Innovation Management............................................................................................... 239 Section 1: Your Development Need(S)............................................................................................. 239 Section 2: Learning On Your Own ................................................................................................... 240 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 10. Section 3: Learning From Feedback ................................................................................................. 242 Section 4: Learning From Develop-In-Place Assignments............................................................... 243 Section 5: Learning From Full-Time Jobs ........................................................................................ 243 Section 6: Learning From Your Plan ................................................................................................ 244 Suggested Readings .......................................................................................................................... 246 29 Integrity And Trust....................................................................................................... 247 Section 1: Your Development Need(S)............................................................................................. 247 Section 2: Learning On Your Own ................................................................................................... 248 Section 3: Learning From Feedback ................................................................................................. 251 Section 4: Learning From Develop-In-Place Assignments............................................................... 252 Section 5: Learning From Full-Time Jobs ........................................................................................ 252 Section 6: Learning From Your Plan ................................................................................................ 253 Suggested Readings .......................................................................................................................... 255 30 Intellectual Horsepower................................................................................................ 257 Section 1: Your Development Need(S)............................................................................................. 257 Section 2: Learning On Your Own ................................................................................................... 258 Section 3: Learning From Feedback ................................................................................................. 259 Section 4: Learning From Develop-In-Place Assignments............................................................... 260 Section 5: Learning From Full-Time Jobs ........................................................................................ 260 Section 6: Learning From Your Plan ................................................................................................ 261 Suggested Readings .......................................................................................................................... 262 31 Interpersonal Savvy ...................................................................................................... 264 Section 1: Your Development Need(S)............................................................................................. 264 Section 2: Learning On Your Own ................................................................................................... 265 Section 3: Learning From Feedback ................................................................................................. 267 Section 4: Learning From Develop-In-Place Assignments............................................................... 268 Section 5: Learning From Full-Time Jobs ........................................................................................ 269 Section 6: Learning From Your Plan ................................................................................................ 269 Suggested Readings .......................................................................................................................... 271 32 Learning On The Fly .................................................................................................... 273 Section 1: Your Development Need(S)............................................................................................. 273 Section 2: Learning On Your Own ................................................................................................... 274 Section 3: Learning From Feedback ................................................................................................. 276 Section 4: Learning From Develop-In-Place Assignments............................................................... 276 Section 5: Learning From Full-Time Jobs ........................................................................................ 277 Section 6: Learning From Your Plan ................................................................................................ 278 Suggested Readings .......................................................................................................................... 279 33 Listening......................................................................................................................... 281 Section 1: Your Development Need(S)............................................................................................. 281 Section 2: Learning On Your Own ................................................................................................... 282 Section 3: Learning From Feedback ................................................................................................. 284 Section 4: Learning From Develop-In-Place Assignments............................................................... 284 Section 5: Learning From Full-Time Jobs ........................................................................................ 285 Section 6: Learning From Your Plan ................................................................................................ 286 Suggested Readings .......................................................................................................................... 288 34 Managerial Courage ..................................................................................................... 289 Section 1: Your Development Need(S)............................................................................................. 289 Section 2: Learning On Your Own ................................................................................................... 290 Section 3: Learning From Feedback ................................................................................................. 292 Section 4: Learning From Develop-In-Place Assignments............................................................... 292 Section 5: Learning From Full-Time Jobs ........................................................................................ 293 Section 6: Learning From Your Plan ................................................................................................ 293 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 11. Suggested Readings .......................................................................................................................... 295 35 Managing And Measuring Work................................................................................. 297 Section 1: Your Development Need(S)............................................................................................. 297 Section 2: Learning On Your Own ................................................................................................... 298 Section 3: Learning From Feedback ................................................................................................. 300 Section 4: Learning From Develop-In-Place Assignments............................................................... 300 Section 5: Learning From Full-Time Jobs ........................................................................................ 301 Section 6: Learning From Your Plan ................................................................................................ 301 Suggested Readings .......................................................................................................................... 303 36 Motivating Others......................................................................................................... 305 Section 1: Your Development Need(S)............................................................................................. 305 Section 2: Learning On Your Own ................................................................................................... 306 Section 3: Learning From Feedback ................................................................................................. 308 Section 4: Learning From Develop-In-Place Assignments............................................................... 309 Section 5: Learning From Full-Time Jobs ........................................................................................ 309 Section 6: Learning From Your Plan ................................................................................................ 310 Suggested Readings .......................................................................................................................... 312 37 Negotiating..................................................................................................................... 314 Section 1: Your Development Need(S)............................................................................................. 314 Section 2: Learning On Your Own ................................................................................................... 315 Section 3: Learning From Feedback ................................................................................................. 317 Section 4: Learning From Develop-In-Place Assignments............................................................... 318 Section 5: Learning From Full-Time Jobs ........................................................................................ 318 Section 6: Learning From Your Plan ................................................................................................ 319 Suggested Readings .......................................................................................................................... 321 38 Organizational Agility .................................................................................................. 322 Section 1: Your Development Need(S)............................................................................................. 322 Section 2: Learning On Your Own ................................................................................................... 323 Section 3: Learning From Feedback ................................................................................................. 324 Section 4: Learning From Develop-In-Place Assignments............................................................... 325 Section 5: Learning From Full-Time Jobs ........................................................................................ 325 Section 6: Learning From Your Plan ................................................................................................ 326 Suggested Readings .......................................................................................................................... 328 39 Organizing ..................................................................................................................... 329 Section 1: Your Development Need(S)............................................................................................. 329 Section 2: Learning On Your Own ................................................................................................... 330 Section 3: Learning From Feedback ................................................................................................. 331 Section 4: Learning From Develop-In-Place Assignments............................................................... 331 Section 5: Learning From Full-Time Jobs ........................................................................................ 332 Section 6: Learning From Your Plan ................................................................................................ 333 Suggested Readings .......................................................................................................................... 334 40 Dealing With Paradox................................................................................................... 335 Section 1: Your Development Need(S)............................................................................................. 335 Section 2: Learning On Your Own ................................................................................................... 336 Section 3: Learning From Feedback ................................................................................................. 338 Section 4: Learning From Develop-In-Place Assignments............................................................... 339 Section 5: Learning From Full-Time Jobs ........................................................................................ 339 Section 6: Learning From Your Plan ................................................................................................ 340 Suggested Readings .......................................................................................................................... 342 41 Patience .......................................................................................................................... 343 Section 1: Your Development Need(S)............................................................................................. 343 Section 2: Learning On Your Own ................................................................................................... 344 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 12. Section 3: Learning From Feedback ................................................................................................. 346 Section 4: Learning From Develop-In-Place Assignments............................................................... 346 Section 5: Learning From Full-Time Jobs ........................................................................................ 346 Section 6: Learning From Your Plan ................................................................................................ 347 Suggested Readings .......................................................................................................................... 350 42 Peer Relationships......................................................................................................... 351 Section 1: Your Development Need(S)............................................................................................. 351 Section 2: Learning On Your Own ................................................................................................... 352 Section 3: Learning From Feedback ................................................................................................. 354 Section 4: Learning From Develop-In-Place Assignments............................................................... 354 Section 5: Learning From Full-Time Jobs ........................................................................................ 355 Section 6: Learning From Your Plan ................................................................................................ 355 Suggested Readings .......................................................................................................................... 357 43 Perseverance.................................................................................................................. 358 Section 1: Your Development Need(S)............................................................................................. 358 Section 2: Learning On Your Own ................................................................................................... 359 Section 3: Learning From Feedback ................................................................................................. 361 Section 4: Learning From Develop-In-Place Assignments............................................................... 361 Section 5: Learning From Full-Time Jobs ........................................................................................ 362 Section 6: Learning From Your Plan ................................................................................................ 363 Suggested Readings .......................................................................................................................... 364 44 Personal Disclosure....................................................................................................... 365 Section 1: Your Development Need(S)............................................................................................. 365 Section 2: Learning On Your Own ................................................................................................... 366 Section 3: Learning From Feedback ................................................................................................. 368 Section 4: Learning From Develop-In-Place Assignments............................................................... 368 Section 5: Learning From Full-Time Jobs ........................................................................................ 368 Section 6: Learning From Your Plan ................................................................................................ 369 Suggested Readings .......................................................................................................................... 370 45 Personal Learning......................................................................................................... 372 Section 1: Your Development Need(S)............................................................................................. 372 Section 2: Learning On Your Own ................................................................................................... 373 Section 3: Learning From Feedback ................................................................................................. 375 Section 4: Learning From Develop-In-Place Assignments............................................................... 375 Section 5: Learning From Full-Time Jobs ........................................................................................ 376 Section 6: Learning From Your Plan ................................................................................................ 376 Suggested Readings .......................................................................................................................... 378 46 Perspective ..................................................................................................................... 380 Section 1: Your Development Need(S)............................................................................................. 380 Section 2: Learning On Your Own ................................................................................................... 381 Section 3: Learning From Feedback ................................................................................................. 383 Section 4: Learning From Develop-In-Place Assignments............................................................... 383 Section 5: Learning From Full-Time Jobs ........................................................................................ 384 Section 6: Learning From Your Plan ................................................................................................ 384 Suggested Readings .......................................................................................................................... 386 47 Planning ......................................................................................................................... 388 Section 1: Your Development Need(S)............................................................................................. 388 Section 2: Learning On Your Own ................................................................................................... 389 Section 3: Learning From Feedback ................................................................................................. 390 Section 4: Learning From Develop-In-Place Assignments............................................................... 391 Section 5: Learning From Full-Time Jobs ........................................................................................ 391 Section 6: Learning From Your Plan ................................................................................................ 392 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 13. Suggested Readings .......................................................................................................................... 394 48 Political Savvy ............................................................................................................... 395 Section 1: Your Development Need(S)............................................................................................. 395 Section 3: Learning From Feedback ................................................................................................. 398 Section 4: Learning From Develop-In-Place Assignments............................................................... 398 Section 5: Learning From Full-Time Jobs ........................................................................................ 399 Section 6: Learning From Your Plan ................................................................................................ 400 Suggested Readings .......................................................................................................................... 401 49 Presentation Skills......................................................................................................... 403 Section 1: Your Development Need(S)............................................................................................. 403 Section 2: Learning On Your Own ................................................................................................... 404 Section 3: Learning From Feedback ................................................................................................. 407 Section 4: Learning From Develop-In-Place Assignments............................................................... 408 Section 5: Learning From Full-Time Jobs ........................................................................................ 408 Section 6: Learning From Your Plan ................................................................................................ 409 Suggested Readings .......................................................................................................................... 411 50 Priority Setting .............................................................................................................. 412 Section 1: Your Development Need(S)............................................................................................. 412 Section 2: Learning On Your Own ................................................................................................... 413 Section 3: Learning From Feedback ................................................................................................. 414 Section 4: Learning From Develop-In-Place Assignments............................................................... 415 Section 5: Learning From Full-Time Jobs ........................................................................................ 415 Section 6: Learning From Your Plan ................................................................................................ 416 Suggested Readings .......................................................................................................................... 418 51 Problem Solving ............................................................................................................ 419 Section 1: Your Development Need(S)............................................................................................. 419 Section 2: Learning On Your Own ................................................................................................... 420 Section 3: Learning From Feedback ................................................................................................. 422 Section 4: Learning From Develop-In-Place Assignments............................................................... 423 Section 5: Learning From Full-Time Jobs ........................................................................................ 423 Section 6: Learning From Your Plan ................................................................................................ 424 Suggested Readings .......................................................................................................................... 425 52 Process Management .................................................................................................... 427 Section 1: Your Development Need(S)............................................................................................. 427 Section 2: Learning On Your Own ................................................................................................... 428 Section 3: Learning From Feedback ................................................................................................. 430 Section 4: Learning From Develop-In-Place Assignments............................................................... 430 Section 5: Learning From Full-Time Jobs ........................................................................................ 430 Section 6: Learning From Your Plan ................................................................................................ 431 Suggested Readings .......................................................................................................................... 433 53 Drive For Results .......................................................................................................... 434 Section 1: Your Development Need(S)............................................................................................. 434 Section 2: Learning On Your Own ................................................................................................... 435 Section 3: Learning From Feedback ................................................................................................. 437 Section 4: Learning From Develop-In-Place Assignments............................................................... 437 Section 5: Learning From Full-Time Jobs ........................................................................................ 438 Section 6: Learning From Your Plan ................................................................................................ 439 Suggested Readings .......................................................................................................................... 440 54 Self-Development .......................................................................................................... 441 Section 1: Your Development Need(S)............................................................................................. 441 Section 2: Learning On Your Own ................................................................................................... 442 Section 3: Learning From Feedback ................................................................................................. 444 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 14. Section 4: Learning From Develop-In-Place Assignments............................................................... 444 Section 5: Learning From Full-Time Jobs ........................................................................................ 445 Section 6: Learning From Your Plan ................................................................................................ 445 Suggested Readings .......................................................................................................................... 447 55 Self-Knowledge.............................................................................................................. 449 Section 1: Your Development Need(S)............................................................................................. 449 Section 2: Learning On Your Own ................................................................................................... 450 Section 3: Learning From Feedback ................................................................................................. 452 Section 4: Learning From Develop-In-Place Assignments............................................................... 453 Section 5: Learning From Full-Time Jobs ........................................................................................ 453 Section 6: Learning From Your Plan ................................................................................................ 453 Suggested Readings .......................................................................................................................... 455 56 Sizing Up People............................................................................................................ 456 Section 1: Your Development Need(S)............................................................................................. 456 Section 2: Learning On Your Own ................................................................................................... 457 Section 3: Learning From Feedback ................................................................................................. 459 Section 4: Learning From Develop-In-Place Assignments............................................................... 459 Section 5: Learning From Full-Time Jobs ........................................................................................ 460 These Full-Time Jobs Offer The Opportunity To Build Your Skill(S)............................................. 460 Section 6: Learning From Your Plan ................................................................................................ 460 Suggested Readings .......................................................................................................................... 463 57 Standing Alone .............................................................................................................. 464 Section 1: Your Development Need(S)............................................................................................. 464 Section 2: Learning On Your Own ................................................................................................... 465 Section 3: Learning From Feedback ................................................................................................. 467 Section 4: Learning From Develop-In-Place Assignments............................................................... 467 Section 5: Learning From Full-Time Jobs ........................................................................................ 468 Section 6: Learning From Your Plan ................................................................................................ 469 Suggested Readings .......................................................................................................................... 470 58 Strategic Agility............................................................................................................. 471 Section 1: Your Development Need(S)............................................................................................. 471 Section 2: Learning On Your Own ................................................................................................... 472 Section 3: Learning From Feedback ................................................................................................. 475 Section 4: Learning From Develop-In-Place Assignments............................................................... 476 Section 5: Learning From Full-Time Jobs ........................................................................................ 477 Section 6: Learning From Your Plan ................................................................................................ 477 Suggested Readings .......................................................................................................................... 479 59 Managing Through Systems......................................................................................... 481 Section 1: Your Development Need(S)............................................................................................. 481 Section 2: Learning On Your Own ................................................................................................... 482 Section 3: Learning From Feedback ................................................................................................. 483 Section 4: Learning From Develop-In-Place Assignments............................................................... 484 Section 5: Learning From Full-Time Jobs ........................................................................................ 484 Section 6: Learning From Your Plan ................................................................................................ 485 Suggested Readings .......................................................................................................................... 485 60 Building Effective Teams.............................................................................................. 487 Section 1: Your Development Need(S)............................................................................................. 487 Section 2: Learning On Your Own ................................................................................................... 488 Section 3: Learning From Feedback ................................................................................................. 490 Section 4: Learning From Develop-In-Place Assignments............................................................... 490 Section 5: Learning From Full-Time Jobs ........................................................................................ 491 Section 6: Learning From Your Plan ................................................................................................ 491 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 15. Suggested Readings .......................................................................................................................... 493 61 Technical Learning ....................................................................................................... 496 Section 1: Your Development Need(S)............................................................................................. 496 Section 2: Learning On Your Own ................................................................................................... 497 Section 3: Learning From Feedback ................................................................................................. 498 Section 4: Learning From Develop-In-Place Assignments............................................................... 499 Section 5: Learning From Full-Time Jobs ........................................................................................ 499 Section 6: Learning From Your Plan ................................................................................................ 500 Suggested Readings .......................................................................................................................... 502 62 Time Management ........................................................................................................ 503 Section 1: Your Development Need(S)............................................................................................. 503 Section 2: Learning On Your Own ................................................................................................... 504 Section 3: Learning From Feedback ................................................................................................. 505 Section 4: Learning From Develop-In-Place Assignments............................................................... 506 Section 5: Learning From Full-Time Jobs ........................................................................................ 506 Section 6: Learning From Your Plan ................................................................................................ 507 Suggested Readings .......................................................................................................................... 508 63 Total Work Systems (E.G., Tqm/Iso/Six Sigma)........................................................ 510 Section 1: Your Development Need(S)............................................................................................. 510 Section 2: Learning On Your Own ................................................................................................... 511 Section 3: Learning From Feedback ................................................................................................. 513 Section 4: Learning From Develop-In-Place Assignments............................................................... 514 Section 5: Learning From Full-Time Jobs ........................................................................................ 514 Section 6: Learning From Your Plan ................................................................................................ 514 Suggested Readings .......................................................................................................................... 516 64 Understanding Others .................................................................................................. 518 Section 1: Your Development Need(S)............................................................................................. 518 Section 2: Learning On Your Own ................................................................................................... 519 Section 3: Learning From Feedback ................................................................................................. 522 Section 4: Learning From Develop-In-Place Assignments............................................................... 522 Section 5: Learning From Full-Time Jobs ........................................................................................ 523 Section 6: Learning From Your Plan ................................................................................................ 523 Suggested Readings .......................................................................................................................... 525 65 Managing Vision And Purpose .................................................................................... 526 Section 1: Your Development Need(S)............................................................................................. 526 Section 2: Learning On Your Own ................................................................................................... 527 Section 3: Learning From Feedback ................................................................................................. 529 Section 4: Learning From Develop-In-Place Assignments............................................................... 530 Section 5: Learning From Full-Time Jobs ........................................................................................ 530 Section 6: Learning From Your Plan ................................................................................................ 531 Suggested Readings .......................................................................................................................... 533 66 Work/Life Balance ........................................................................................................ 534 Section 1: Your Development Need(S)............................................................................................. 534 Section 2: Learning On Your Own ................................................................................................... 535 Section 3: Learning From Feedback ................................................................................................. 537 Section 4: Learning From Develop-In-Place Assignments............................................................... 537 Section 5: Learning From Full-Time Jobs ........................................................................................ 538 Section 6: Learning From Your Plan ................................................................................................ 538 Suggested Readings .......................................................................................................................... 539 67 Written Communications............................................................................................. 540 Section 1: Your Development Need(S)............................................................................................. 540 Section 2: Learning On Your Own ................................................................................................... 541 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 16. Section 3: Learning From Feedback ................................................................................................. 543 Section 4: Learning From Develop-In-Place Assignments............................................................... 544 Section 5: Learning From Full-Time Jobs ........................................................................................ 544 Section 6: Learning From Your Plan ................................................................................................ 544 Suggested Readings .......................................................................................................................... 545 The 10 Performance Management Architect® Dimensions.................... 546 81 Quantity Of Output Of Work ...................................................................................... 547 Section 1: Your Development Need(S)............................................................................................. 547 Section 2: Learning On Your Own ................................................................................................... 548 Section 3: Learning From Feedback ................................................................................................. 550 Section 4: Learning From Develop-In-Place Assignments............................................................... 551 Section 5: Learning From Full-Time Jobs ........................................................................................ 551 Section 6: Learning From Your Plan ................................................................................................ 552 Suggested Readings .......................................................................................................................... 553 82 Timeliness Of Delivery Of Output............................................................................... 555 Section 1: Your Development Need(S)............................................................................................. 555 Section 2: Learning On Your Own ................................................................................................... 556 Section 3: Learning From Feedback ................................................................................................. 558 Section 4: Learning From Develop-In-Place Assignments............................................................... 559 Section 5: Learning From Full-Time Jobs ........................................................................................ 560 Section 6: Learning From Your Plan ................................................................................................ 561 Suggested Readings .......................................................................................................................... 562 83 Quality Of Work Output.............................................................................................. 564 Section 1: Your Development Need(S)............................................................................................. 564 Section 2: Learning On Your Own ................................................................................................... 565 Section 3: Learning From Feedback ................................................................................................. 567 Section 4: Learning From Develop-In-Place Assignments............................................................... 567 Section 5: Learning From Full-Time Jobs ........................................................................................ 568 Section 6: Learning From Your Plan ................................................................................................ 569 Suggested Readings .......................................................................................................................... 570 84 Use Of Resources........................................................................................................... 572 Section 1: Your Development Need(S)............................................................................................. 572 Section 2: Learning On Your Own ................................................................................................... 573 Section 3: Learning From Feedback ................................................................................................. 574 Section 4: Learning From Develop-In-Place Assignments............................................................... 575 Section 5: Learning From Full-Time Jobs ........................................................................................ 576 Section 6: Learning From Your Plan ................................................................................................ 577 Suggested Readings .......................................................................................................................... 579 85 Customer Impact /Value Added .................................................................................. 580 Section 1: Your Development Need(S)............................................................................................. 580 Section 2: Learning On Your Own ................................................................................................... 581 Section 3: Learning From Feedback ................................................................................................. 583 Section 4: Learning From Develop-In-Place Assignments............................................................... 584 Section 5: Learning From Full-Time Jobs ........................................................................................ 584 Section 6: Learning From Your Plan ................................................................................................ 585 Suggested Readings .......................................................................................................................... 587 86 Freedom From Unplanned Support............................................................................ 589 Section 1: Your Development Need(S)............................................................................................. 589 Section 2: Learning On Your Own ................................................................................................... 590 Section 3: Learning From Feedback ................................................................................................. 592 Section 4: Learning From Develop-In-Place Assignments............................................................... 593 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 17. Section 5: Learning From Full-Time Jobs ........................................................................................ 593 Section 6: Learning From Your Plan ................................................................................................ 595 Suggested Readings .......................................................................................................................... 597 87 Team/Unit Contribution............................................................................................... 598 Section 1: Your Development Need(S)............................................................................................. 598 Section 2: Learning On Your Own ................................................................................................... 599 Section 3: Learning From Feedback ................................................................................................. 601 Section 4: Learning From Develop-In-Place Assignments............................................................... 601 Section 5: Learning From Full-Time Jobs ........................................................................................ 602 Section 6: Learning From Your Plan ................................................................................................ 603 Suggested Readings .......................................................................................................................... 605 88 Productive Work Habits............................................................................................... 606 Section 1: Your Development Need(S)............................................................................................. 606 Section 2: Learning On Your Own ................................................................................................... 607 Section 3: Learning From Feedback ................................................................................................. 609 Section 4: Learning From Develop-In-Place Assignments............................................................... 610 Section 5: Learning From Full-Time Jobs ........................................................................................ 610 Section 6: Learning From Your Plan ................................................................................................ 611 Suggested Readings .......................................................................................................................... 613 89 Adding Skills And Capabilities.................................................................................... 614 Section 1: Your Development Need(S)............................................................................................. 614 Section 2: Learning On Your Own ................................................................................................... 615 Section 3: Learning From Feedback ................................................................................................. 617 Section 4: Learning From Develop-In-Place Assignments............................................................... 617 Section 5: Learning From Full-Time Jobs ........................................................................................ 618 Section 6: Learning From Your Plan ................................................................................................ 619 Suggested Readings .......................................................................................................................... 620 90 Alignment And Compliance: Walking The Talk ....................................................... 622 Section 1: Your Development Need(S)............................................................................................. 622 Section 2: Learning On Your Own ................................................................................................... 623 Section 3: Learning From Feedback ................................................................................................. 627 Section 4: Learning From Develop-In-Place Assignments............................................................... 628 Section 5: Learning From Full-Time Jobs ........................................................................................ 628 Section 6: Learning From Your Plan ................................................................................................ 629 Suggested Readings .......................................................................................................................... 631 The 19 Career Stallers And Stoppers........................................................ 632 101 Unable To Adapt To Differences ............................................................................... 633 Section 1: Your Development Need(S)............................................................................................. 633 Section 2: Learning On Your Own ................................................................................................... 634 Section 3: Learning From Feedback ................................................................................................. 636 Section 4: Learning From Develop-In-Place Assignments............................................................... 637 Section 5: Learning From Full-Time Jobs ........................................................................................ 637 Section 6: Learning From Your Plan ................................................................................................ 639 Suggested Readings .......................................................................................................................... 640 102 Poor Administrator..................................................................................................... 642 Section 1: Your Development Need(S)............................................................................................. 642 Section 2: Learning On Your Own ................................................................................................... 643 Section 3: Learning From Feedback ................................................................................................. 644 Section 4: Learning From Develop-In-Place Assignments............................................................... 645 Section 5: Learning From Full-Time Jobs ........................................................................................ 645 Section 6: Learning From Your Plan ................................................................................................ 646 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.
  • 18. Suggested Readings .......................................................................................................................... 647 103 Overly Ambitious ........................................................................................................ 649 Section 1: Your Development Need(S)............................................................................................. 649 Section 2: Learning On Your Own ................................................................................................... 650 Section 3: Learning From Feedback ................................................................................................. 651 Section 4: Learning From Develop-In-Place Assignments............................................................... 652 Section 5: Learning From Full-Time Jobs ........................................................................................ 652 Section 6: Learning From Your Plan ................................................................................................ 653 Suggested Readings .......................................................................................................................... 654 104 Arrogant....................................................................................................................... 656 Section 1: Your Development Need(S)............................................................................................. 656 Section 2: Learning On Your Own ................................................................................................... 657 Section 3: Learning From Feedback ................................................................................................. 659 Section 4: Learning From Develop-In-Place Assignments............................................................... 659 Section 5: Learning From Full-Time Jobs ........................................................................................ 660 Section 6: Learning From Your Plan ................................................................................................ 660 Suggested Readings .......................................................................................................................... 662 105 Betrayal Of Trust........................................................................................................ 664 Section 1: Your Development Need(S)............................................................................................. 664 Section 2: Learning On Your Own ................................................................................................... 665 Section 3: Learning From Feedback ................................................................................................. 666 Section 4: Learning From Develop-In-Place Assignments............................................................... 667 Section 5: Learning From Full-Time Jobs ........................................................................................ 667 Section 6: Learning From Your Plan ................................................................................................ 668 Suggested Readings .......................................................................................................................... 670 106 Blocked Personal Learner .......................................................................................... 672 Section 1: Your Development Need(S)............................................................................................. 672 Section 2: Learning On Your Own ................................................................................................... 673 Section 3: Learning From Feedback ................................................................................................. 674 Section 4: Learning From Develop-In-Place Assignments............................................................... 675 Section 5: Learning From Full-Time Jobs ........................................................................................ 676 Section 6: Learning From Your Plan ................................................................................................ 677 Suggested Readings .......................................................................................................................... 678 107 Lack Of Composure.................................................................................................... 680 Section 1: Your Development Need(S)............................................................................................. 680 Section 2: Learning On Your Own ................................................................................................... 681 Section 3: Learning From Feedback ................................................................................................. 683 Section 4: Learning From Develop-In-Place Assignments............................................................... 684 Section 5: Learning From Full-Time Jobs ........................................................................................ 684 Section 6: Learning From Your Plan ................................................................................................ 685 Suggested Readings .......................................................................................................................... 687 108 Defensiveness ............................................................................................................... 689 Section 1: Your Development Need(S)............................................................................................. 689 Section 2: Learning On Your Own ................................................................................................... 690 Section 3: Learning From Feedback ................................................................................................. 692 Section 4: Learning From Develop-In-Place Assignments............................................................... 693 Section 5: Learning From Full-Time Jobs ........................................................................................ 693 Section 6: Learning From Your Plan ................................................................................................ 694 Suggested Readings .......................................................................................................................... 696 109 Lack Of Ethics And Values........................................................................................ 697 Section 1: Your Development Need(S)............................................................................................. 697 Section 2: Learning On Your Own ................................................................................................... 698 © COPYRIGHT 1996 - 2006 MICHAEL M. LOMBARDO AND ROBERT W. EICHINGER. ALL RIGHTS RESERVED.