An introduction to the Capgemini support model for Oracle Engineered Systems. Including information about the Capgemini Global Oracle Architect Office and the Global Center of Excellence for Oracle Engineered Systems within Capgemni.

1. Oracle Engineered Systems Support
A Capgemini Global Support Model

2. 2Copyright © Capgemini 2015. All Rights Reserved
CTO Overview | October 2016
Global CoE Global OAO
Oracle
Engineered
Systems
Support
 Oracle Engineered Systems Support
Capgemini provides a global support model for Oracle Engineered
Systems. The global support exists out of local support teams in the
countries with a internal support model consisting out of the Global Centre
of Excellence (CoE) for Oracle Engineered Systems and the Global Oracle
Architect Office.
 Centre of Excellence
Global CoE: The global Centre of Excellence for Oracle Engineered
Systems provides the Capgemini backbone for supporting customers with
Oracle Engineered Systems. The CoE works primarily from a central
RightShore location to support all Capgemini ES customers with the
support of local ES architects in the different geographical area’s for direct
customer contact.
 Oracle Architect Office
Global OAO: The global Oracle Architect Office provides internal and
external thought leadership, guidance and direct support to customers and
Capgemini teams. The Global OAO is directly connected with the CoE and
architects from the Global OAO are in some cases also the local architect
representation of the Centre of Excelence
Oracle Engineered System Support
“Global Support Model”

3. 3Copyright © Capgemini 2015. All Rights Reserved
CTO Overview | October 2016
Global CoE Global OAO
Oracle
Engineered
Systems
Support
 Services provided
Global CoE provides a number of services to customers that use Oracle
Engineered Systems:
• Implementation services:
1. ES architecture services
2. ES setup and configuration services
3. ES Deployment services
4. ES project Management services
• Support Services (24*7):
1. Monitoring services via the global monitoring team
2. Incident/problem/change management
3. Patch management
4. Daily housekeeping / tuning services
5. ES specialist + DBA, UNIX and networking team support
6. Security monitoring and support services
7. Backup services and support
• Hosting services:
1. Capgemini datacenter hosting
2. Customer datacenter hosting (on-behalf)
3. Remote hands services
4. Datacenter services
5. Backup services
• Roadmap services
1. Businesss & IT alignment support
2. Technology roadmap support
3. Innovation support
4. Generic architecture support
Oracle Engineered System Support
“Service provided”

4. 4Copyright © Capgemini 2015. All Rights Reserved
CTO Overview | October 2016
Oracle Engineered System Support
“Global OAO mission”
 Technology Standards
Creating and maintaining the global oracle technology standards and implementation
roadmaps to ensure customers receive the Oracle & Capgemini best practice based
solutions to provide the most optimal business value.
 Technology Vision
Identifying, tracking, prototyping and developing new solutions and technologies, using
a combination of forward-thinking visionary and practical realism to provide customers a
practical future roadmap and a clear direction.
 Technology Solutions
Ensuring that the technological solutions created by both Oracle and Capgemini are
positioned as a unified solution for the customer and the most optimal technological
advantages of the products are used.
 Business Value
Providing customers with the most optimal business value with the lowest TCO to
support customer is accelerating in their day to day operations and achieving there
goals with Oracle technology as an enabler.
Standards
solutions
vision
OAO
Added
value

5. 5Copyright © Capgemini 2015. All Rights Reserved
CTO Overview | October 2016
Standards
solutions
vision
OAO
Added
value
Oracle Engineered System Support
“Global OAO portfolio”
 Technology portfolio
The Global Oracle Architect Office standards, solutions, vision and support on a wide
portfolio of products and services from Oracle or related to Oracle technology. The
primary focus is providing support to both Capgemini internal departments during
sales / pre-sales and strategy phases as well as supporting customers directly with
building a strategy or during complex projects
Exadata
Infra
Private
DBaaS
Cloud
Big Data
Strategic
Middleware
Solutions
Software
Exalogic
Infra
Database
Appliance
Infra
ZFS Storage
Appliance
Infra
Super
Cluster
Infra
Private Cloud
Appliance
Infra
ZDLR
Appliance
Infra
Private
IaaS
Cloud
Private
MWaaS
Cloud
Public
DBaaS
Cloud
Public
IaaS
Cloud
Public
MWaaS
Cloud
Public
SaaS
Cloud
Hybrid
Cloud
Cloud
Internet Of
Things
Strategic
Social
interaction
Strategic
ERP
Solutions
Software
Databases
(Relational)
Software
Advanced
Security
Strategic
Analytics
Strategic
Management
Tooling
Software
Databases
(NoSQL)
Software
Operating
Systems
Software
Traditional
Servers
Infra
Storage
Solutions
Infra

6. 6Copyright © Capgemini 2015. All Rights Reserved
CTO Overview | October 2016
Oracle Engineered System Support
“Global OAO prime contacts”
 How to contact?
 Sunil Krishnanunni
Senior Architect – Asia Pacific
Sunil.Krishnanunni@capgemini.com
 Del Albrecht
Senior Architect – North America
Delwin.Albrecht@capgemini.com
 Johan Louwers
Lead Architect – Global (EMEA)
Johan.louwers@capgemini.com
Standards
solutions
vision
OAO
Added
value

7. The information contained in this presentation is proprietary.
© 2014 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With almost 140,000 people in 40 countries, Capgemini is one of
the world’s foremost providers of consulting, technology and
outsourcing services. The Group reported 2013 global revenues
of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want.
A deeply multicultural organization, Capgemini has developed its
own way of working, the Collaborative Business ExperienceTM,
and draws on Rightshore®, its worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini