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Conversational retail

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How voice is revolutionizing retail and customer interaction. A guide for companies on how to work on a strategie that will enable them to interact with customers in new ways and improve customer satisfaction.

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Conversational retail

  1. 1. Conversational Commerce Consumers are Embracing voice Presentation : Johan.Louwers@capgemini.com Research :Capgemini Digital Transformation Institute
  2. 2. 2© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  3. 3. 3© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  4. 4. 4© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  5. 5. 5© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  6. 6. 6© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  7. 7. 7© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  8. 8. 8© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  9. 9. 9© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  10. 10. 10© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  11. 11. 11© Capgemini 2017. All rights reserved |Presentation Title | Author | Date © Capgemini 2018. All rights reservedConversational Commerce | Johan Louwers | 2018
  12. 12. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2016 global revenues of EUR 12.5 billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2017 Capgemini. All rights reserved. People matter, results count.

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