Sample slides 2
- 1. IBM/GS Performance L1 & L2 - Beacon
350
350
318 322
Closed
Created
300
271
259
252
250 235 2
305 304
1
301
SLA Not
Met
229
218
275
264
271
3
252
242
300
250
217 221
SLA
Met
200
200
Created
Closed
322
150
259
250
221
218
100
268
303
150
275
SLA NOTMET
242
Rework
50
RE-WORK
100
50
1
1
2
0
0
Jan '09 Feb '09 Mar '09 Apr '09 May '09 June '09 July '09 Aug '09 Sep '09
IBM Confidential
© Copyright IBM Corporation 2007
© 2009 IBM Corporation
- 2. Average Resolution Time (2008 – 09)
Average Resolution Time
250
Average Resolution
200
150
Very low
100
50
0
Oct '08
IBM Confidential
Nov '08
Dec '08
Jan '09
Feb '09
Mar '09
Apr '09 May '09
Jun '09
Jul '09
Aug '09
Sep '09
© Copyright IBM Corporation 2007
© 2009 IBM Corporation