1. Resume
SUNIL CHAUHAN
H.NO-A-13/1,Garima Garden,
Church Waali Gali, Opposite-Shalimar Garden,
Near Sahibabad,Distt-Ghaziabad
Uttar Pradesh-Pin Code-201005
Ph-( 09871178782 )
Introduction:
I wish to associate myself with an organization where there is ample opportunity for
growth to share, contribute and upgrade my knowledge for development and
organization served.
Objective:
I would like to work in multi cultural work environment where I get opportunities to face
new challenges that would help me to enhance my existing skills and develop new skills.
Core Competencies & Expertise
• Teamwork, Planning, Ability to work as a Team / Autonomously.
• Analytical and problem solving.
• Strict adherence to time lines.
• Flexible to working conditions.
• Unique combination of expertise in Finance, People Management, Business
Development and Administration.
Customer Relationship Management and client engagement upto Senior levels.
• Capable to work individually and in teams with strong decision making skills.
Currently handling Payment Collections from Banking Accounts across North &
North East India to position and achieve assigned targets across e-payments and
alternate delivery channel’s domain - ATMs, EFT switch / Customizations, Card
Management, Reconciliation, Payment Gateway, Facility Management, Mobile
Banking, etc.

2. Job Profile & Scope of Work :
 Managing the breadth of operations concerned to Finance & Business
Development vertical.
 Possess excellent interpersonal, communication and organizational skills with
proven abilities in customer relationship management.
 Provide and present meaningful, concise, and clear analysis to senior
management on financial issues and performance (actual versus forecast / prior
quarter / prior year etc).
 Achieved collection targets assigned by organization from the client with proper
maintenance of record and updation to finance dept. and senior management.
 Work closely with department managers to prepare quarterly and annual
operating forecasts – support the re-forecasting process as necessary and
ensuring accuracy, completeness and integrity in the data that is reported in
actual, plan and forecast files.
 Preparing and presenting the Monthly performance dashboard for the process.
 Ensure timely directing the activities of the Receivables Department ensuring
both the timely collection of outstanding amounts and the maintenance of
outstanding debts at acceptable levels.
 Responsible for ensuring the Customer database is regularly updated.
 Liaising continually with all Business Units/Solution Teams to ensure Customer
issues are escalated, resolved on a timely manner and outstanding invoices
settled.
 Ensure all monthly receivable reconciliations are completed and items followed
up in a prompt manner.
 Assist to the customer on their Bill Dispute and general customer queries.
Accountable for AR exposure and aging across all businesses and product lines and
multiple geographies.
Impacts high value of receivables with strong, long-term relationship type customer
accounts significantly influencing customer and internal partner behavior, generally
highly complex accounts and transactions with strong relationship driven
internal/external engagement and strategies.
Portfolio:
 Ensure on-time user sign off for billing purposes
 Ensure collections within 45-60 days of invoice submission.
 Work jointly with the concerned business teams for timely submission and
signing off of the SLAs. Provide all necessary support to resolve customer
objections/queries for SLA signing.

3. • Exercise independent judgment to follow collection strategies customized to the
customer environment, with a strong focus on building long-term customer
relationships.
• May act as resolver for all disputes for assigned accounts.
Customer/Internal Partner Engagement:
• Identify appropriate customer contacts to obtain payment or identify and
resolve issues.
• Proactively make regular contact with customers via phone, email & Personal
Visits.
• Respond and follow up promptly on all customer requests or issues.
• Proactively learn customer infrastructure, processes and escalation contacts to
enhance customer experience, obtain payments, identify and resolve issues.
• Understand the customers’ business and organizational structure at a high level,
potentially across countries and regions.
• Identify, negotiate and implement customer process improvements to obtain
payments.
• Conduct complex research and reconciliation of customer transactions,
payments and dispute trends.
• Document all collections activities and key customer payment behaviour details
in designated system/local files following standard commenting procedures.
Escalations and Internal Collaboration:
• Escalate issues following standard processes to C&C resources, internal partners
or customer contacts exercising independent judgment and building positive
relationship:
•
o Identify disputed items and assign to appropriate owners, escalating to
drive resolution as needed.
o May act as the owner/ resolver on some accounts and engage directly
with internal partners for resolution and escalation of disputes.
o Identify, investigate and escalate “at risk” customers and disputes,
making recommendations on reserve or write off decisions.
o Identify, investigate, and obtain appropriate approvals for refunds, write-
offs and offsets as per policy and process.
Planning and Governance:
• Independently prioritize actions and workload to meet/exceed metrics.
• Forecast month-end/quarter end aging results for assigned portfolio.
• Provide reports, analysis or other information as requested.

4. • Proactively analyze root causes of non-payment or disputes and take
appropriate actions to raise visibility.
Development Activities:
• Complete required training scheduled by FSS management in a timely manner.
Mentor other team members in collections systems and processes, providing
feedback and advice on all aspects of the job. Identify and escalate process or system
improvement opportunities.
Current Company :-SYSCOM Corporation Private Limited ( A MORPHO Company-
French Based )
Morpho is a leading global supplier of explosive, narcotic and threat detection systems,
Morpho secures with its technology critical infrastructures in India, e.g. Delhi International
Airport, Bangalore International Airport, the Indian Air Force, ECIL, Ministry of Home Affairs,
Ministry of External Affairs, Wipro, DELL and Marriott.
Morpho is one of the companies chosen to take part in an unprecedented program called
Aadhaar to count everyone residing in India and then assign each person a unique identification
number. Morpho is in charge of all technological aspects of Aadhaar.
This includes biometric identification systems for police forces and civil agencies (in particular
AFIS – Automated Fingerprint Identification System), identification documents (national ID
cards, driver licenses, e-passports, e-visas), smart cards (SIM, bank cards, IDs), healthcare,
betting and gaming terminals, biometric terminals, road safety systems and equipment and
automated border control solutions.
Furthermore, Morpho makes people's lives easier in India with identification solutions. Over
30,000 biometric terminals have been installed in India for rural banking applications and
national social programs such as RSBY (health insurance coverage for families below poverty
line) and NREGA (National Rural Employment Guarantee Act). Morpho in India also participated
in the MNIC (Multipurpose National Identity Card) project as a technology provider.
With its subsidiaries Syscom Corporation and Smart Chip Limited, Morpho is a market leader in
India in digital solutions for telecom, payment, transport and enterprises. Syscom's telecom
business has consistently outperformed the market and increased its market share year on year.
One of every three Indians is able to communicate, in part because of Syscom's solution. Syscom
was certified as the first and to date only payment card manufacturer in India for the
manufacturing and personalization of chip cards for RuPay, the Indian payment card network by
National Payments Corporation of India (NPCI). Smart Chip's Transport / Road Safety Business
Unit won a 10 year contract with the Government of Madhya Pradesh. Smart Chip Limited's
registration business has shown an impressive turnaround, reaching the magical figure of 16
million enrollments so far.

5. ( Immediate Reporting ) :-1.Mr.Navin KHATRI-( Regional Sales Manager-NOIDA )
Reporting Period :-24th
of Dec’2015 to Till --Ph-09650403388
2. ( 2nd
Reporting ) :-Mr.Amit KAKATIKAR-( Head Payment Card Business-MUMBAI )
Reporting Period :-24th
of Dec’2015 to till--Ph-09820093087
Current Accounts Handling-1.SBI-14 LHO’s & 05 Associates Across India
2.FIS 3.Hitachi 4.VA Tech 5.ATOS-World Line 6.South Indian Bank 7.Bank Of India
8.FSS 9.ISG 10.HDFC 11.Shivalik 12.Dena Bank 13.Allahabad Bank.
Company Name :- Financial Software & Systems Pvt. Ltd. ( A Payment System
Company ) Chennai Based.
Financial Software and Systems (FSS) is a leading global payment systems company,
offering business value in the areas of electronic payment, financial transaction
processing solutions and services. The company has earned the status of being a
payment systems leader through a combination of established portfolio of technology
solutions, state-of-the-art infrastructure and 20 years of experience in the payments
domain. Headquartered in Chennai, India, FSS has established a global footprint in
Australia, Canada, Europe, Middle East, Singapore and the United States of America.
Reported To :-1.Mr. Ajay Kumar-Sr. Manager-Channel Management-
08800367111-Imedeiate Reporting Since-April’2015 23rd
of Dec’2015
2. ( 2nd
Reporting Mr.Rajesh Ghosh )-Zonal Business Head-North & East India-
09811812395 w.e.f-April’2015 to 23rd
of Dec’2015 )
3. Mr. Karthik Rama Nathan( Finance Head ) Chennai- July’2014 to March’2015 )
4.Mr.Vijay Kumar ( Associate Vice President –Mumbai-
09867035837 –reported till 24th
of July’2014 )
5.Mr.Lathesh Shetty-( Associate Vice President ) -Mumbai-
09167988932-Only for SBI & Associates )
Accounts Handled :- 1.Oriental Bank Of Commerce Head Office—(Gurgaon )
2.Punjab National Bank( HO )-Delhi
3.Punjab & Sind Bank ( HO )-Delhi
4.State Bank Of India
Delhi,Lucknow,Bhopal,Chandigarh.
5.SBI Associates-

6. ( SBOP Patiala & SBBJ-Jaipur )
6.Druk PNB-Bhutan
7.AIIMS-All India Medical & Science-Delhi
Period :-07th
of July’2011 To 23rd
of Dec’2015
Position :- Sr. Executive Collections-Business Development ( North & North
East India )
Company Name :- NCR Corporation India PVT. LTD.( US Based ATM
Manufacturing Company ).
Reported To :-1. Mr.Joseph Thomas-Country Head Collections-Mumbai-
0921627546.
2. Mr. Jimmy James-Finance Director
Project Handel :- 1.Oriental Bank Of Commerce.
2.Punjab National Bank.
3.State Bank Of India & Associates
Period :- April’10 To June’11 .
Position :- Credit Collection Executive ( North India )
Company Name :- Bhilwara InfoTech Pvt. Ltd. On Behalf of (Hewlett Packard
India sales Pvt. Ltd ).
Reported To :- Surya Prakash-09845589841-Team Leader- Bangalore )
Project Handel :- ( LIC India ) & ( Central Board of Excise & Customs )
Period :- Feb ’2008 To March’2010
Position :- Collection Executive ( North India )
Personal Details:-
Father’s Name :- Sh. ARJUN SINGH CHAUHAN-( Ex-Army )
Date of Birth :- 28th
June 1976
Martial Status :- Married ( Two Daughters )
Language Known :- English, Hindi and Punjabi
Passport Status :- Ready ( H9648363 ),Validity-25/4/2020
Native Place :- Himachal Pradesh
Relegion :- Hindu
Nationality :- Indian
Educational Qualification:
>B.COM from Jayoti Vidyapeeth Women University-Jaipur-2015
>B.A from Ch. Charan Singh University (MEERUT)-1998
>Intermediate With Science-1995
Matriculation from Kendriya Vidayalay-1993

7. Self Evaluation:
• Confident, Enterprising, Hardworking, Capable of learning quickly.
Hobbies & Other Interests:
• Meeting with new people like socialize & Traveling.
Place: Ghaziabad
Date: Sunil Chauhan