The document discusses reducing inventory not found (INF) percentage through a proposed solution. It outlines goals, personas affected by the problem, and a potential solution involving smart trolleys, forecast updates, and a regional replenishment center. Metrics for evaluating the solution are proposed, including financial metrics like operating expense and inventory turnover, as well as instore metrics like INF and item misplacement.
8. Rhonda Spicer
Customer
John Welsh
Store Picker
Monika Eckert
Store Executive
Persona
There is a better way
to do the things
Huff, I have to go to
another store to get
that item.
How can I find my item?
How can I pay quickly?
How can I avoid the
queue?
12. Solution Overview
Update Forecast
Find additional data points for impact on forecast
Create replenishment regional center
Identify the regular INF item (add buffer )
Smart Trolley
Detect Product Image/RFID/Barcode
Update the Inventory as soon as item in cart
Alert Misplaced item to Storekeeper
Cost $2-3K and Break-Even in 10month
13. Draft MVP
1 2 3 4
Choose
Store
Hire few
Smart
Trolley
Develop an
Integration
Provide Action
for
Storekeeper
Check Metrics
5
14. Metrics
Financial metrics
Operating Expense
Days of Inventory Outstanding
Inventory metrics
Inventory turnover
Shrinkage
Estimated vs Actual
Gross Margin Return on
Investment
Instore/Picker metrics
Inventory Not Found
Offline Abandoned cart
Item Misplaced
