Impact of Organizational Culture on Performance in Banking Sector

1. Impact of Organizational
Culture on Performance in
Banking Sector
Gul Hassan Bhutto – 20195
Muhammad Salman Arshad – 20178
MadihaYousuf – 20011
Muhammad Ali – 19963

2. What is culture?
Culture is a set of;
Values Beliefs Norms
Shared among the employees mutually

3. Abstract
Organizational
Culture
•Its not developed
overnight
•Requires
modification with
changing markets.
•Culture should cater
the core
organizational stake
holders.
The relationship
between
organizational culture
and organizational
performance was
analyzed through
taking into account
four types of
organization cultures.
Involvement Adaptability Consistence
Achievement
culture.

4. Methodology
Data Analysis:
Data analysis was done using Excel.
Design:
The data was collected from Summit Bank, Meezan Bank and United Bank
Limited (UBL) as well as of few branches of National Bank Pakistan (NBP),
Bank Islami, Al-Baraka Bank.
Population:
Employees from the same bank working at different levels of managerial
positions.

5. Methodology
Sample:
The sample selected for this study is 120 individuals out of which 100 responded who are serving in banking
sector. Questionnaire was developed using Likert 5 rating scale.
Data Collection:
The required information for the study was collected through questionnaire. The questionnaire used to allow
the response of the respondents in a standard way, unbiased approach and objective oriented. The use of
questionnaire provided the information to be presented in a numeric way.
Expected Outcome:
Through this study the employees as well as the management of the banking sector will benefit by
improvement in the banking culture for its enhanced profitability and productivity. The empowerment of the
employees through training and development will lead to positive outcome of the involvement and
adaptability culture in the banking sector. The achievement of organizational strategic goals impart a
beneficial effect on the part of organizational income generation and customer satisfaction.

6. Q1: Does your organization empower you?
0
5
10
15
20
25
30
35
1 : Strongly
Disagree
Disagree Neutral Agree 5: Strongly
agree
1
13
23
33
7
4
2
7
9
Male Female
0
2
4
6
8
10
12
14
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
3
7
11
9
3
1
6
13
11
1 1
5
11
2
1 1
12
2
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
20
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
7
16 16
33
6
13
19
22
1
5
1
3
1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
1
11
13
17
2
5
4
1
2
8
9
5
3
2
4
13
Meezan Bank Misc Summit Bank UBL

7. Q2: Does your organization promote team
orientation?
0
5
10
15
20
25
30
35
Not at all
true
Rarely true Sometimes
true
Mostly true Almost
always true
5
15
17
33
7
5 5 5 5
2
Male Female
0
2
4
6
8
10
12
14
2
9
10 10
2
3
9
4
14
1
4
1
5
8
2
1 1
4
6
4
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
11 11
18
2
1 1
5
2
1 1
9 9
5
7 7
2
6
Meezan Bank Misc Summit Bank UBL
0
2
4
6
8
10
12
14
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
9
10 10
2
3
9
4
14
1
4
1
5
8
2
1 1
4
6
4
26-30 Years
31-35 Years
36-40 Years
41 & Above

8. Q3: Does your organization invest in capability
development?
0
10
20
30
8
16 16
30
76 6 5
3 2
Male Female
0
2
4
6
8
10
12
6
8
7
11
1
4
8 8
10
1
3 3
5
6
3
1
3
1
7
4
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
1 2 3 4 5
8
10 10
13
3
6
7
10
18
2
4
1
2 2
1 1
2
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
7
10
23
2
3
6
1
9
12
3
9
7
6
Meezan Bank Misc Summit Bank UBL

9. Q4: Does your organization implement core values
in day to day operation?
0
5
10
15
20
25
30
35
Not at all
true
Rarely true Sometimes
true
Mostly true Almost
always true
5
12
15
34
11
2 3 4
11
2
Male Female
0
2
4
6
8
10
12
6
8
7
11
1
4
8 8
10
1
3 3
5
6
3
1
3
1
7
4
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
1
4
15
23
11
11 11
16
4
2 2
5
1
3
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
7
10
23
2
3
6
1
9
12
3
9
7
6
Meezan Bank Misc Summit Bank UBL

10. Q6: Do you feel is there a cross-departmental
integration in your organization?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1
6
22
40
8
3
5
10
4
Male Female
0
2
4
6
8
10
12
14
16
1
5
7
15
5
2
11
15
3
2
6
9
3
1
3
11
1
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
3
11
23
7
1
5
14
18
5
2
1
6
1
3
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
1
8
11
22
2
3
6
2
5
14
4
8 8
6
Meezan Bank Misc Summit Bank UBL

11. Q7: Are you allowed to implement new ideas at your
workplace?
0
5
10
15
20
25
30
35
40
45
1 2 3 4 5
4
6
14
41
12
2
5 5
10
Male Female
0
2
4
6
8
10
12
14
16
5
6
5
16
1
4
7
15
5
1 1
5
10
3
1
2
10
3
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
4 4
10
22
4
2
7 7
22
5
1 1
5
2
1
2
1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
6
4
23
9
3
5
11 1
4
17
2
3
5
8
6
Meezan Bank Misc Summit Bank UBL

12. Q8: Is your organizational policy’s customer
focused?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1 2
10
39
25
1
6 7 8
Male Female
0
2
4
6
8
10
12
14
16
18
20
1
2
6
13
11
7
19
5
3
10
7
1
4
11
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
30
1 2 3 4 5
2
4
26
12
2
11
17
13
1
3
5
4
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
20
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
1
7
19
15
5
4
1
3
14
7
6
8 8
Meezan Bank Misc Summit Bank UBL

13. Q9: Does your organization focuses on training?
0
5
10
15
20
25
30
35
1 2 3 4 5
4
9
18
33
13
9
4
9
Male Female
0
2
4
6
8
10
12
14
1
5
9
13
5
1
3
11 11
5
1 1
4
7 7
1
3
7
5 26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5
1
4
13
20
6
3
4
13 13
10
1 1
4
3
1
3
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
4
7
12
17
4
3
6
2
6
12
5
9
6
7
Meezan Bank Misc Summit Bank UBL

14. Q10: Are you updated with strategic intent of your
organization?
0
5
10
15
20
25
30
35
1 2 3 4 5
10
23
32
12
1 1
8 8
4
Male Female
0
2
4
6
8
10
12
14
3
13
12
5
1
4
13
8
5
2
5
9
4
2
12
2
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5
1
5
18
14
6
4
12
19
8
2
1
4
2
4
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
20
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
8
13
20
3
2
4
3
1
3
7
10
4
9
7
6
Meezan Bank Misc Summit Bank UBL

15. Q11: Are goals & objectives of your organization
communicated to others?
0
5
10
15
20
25
30
35
40
45
50
1 2 3 4 5
3
11
9
46
8
1
5 6
9
1
Male Female
0
2
4
6
8
10
12
14
16
18
1
7 7
17
1
2
5 5
18
11
3 3
11
2
1
10
5
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
30
1 2 3 4 5
3
9 9
22
11
5 5
27
5
2
1
5
1
2 2
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
30
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
8
4
28
4
1
7
1
3
1
5
12
4
1
7
5
9
Meezan Bank Misc Summit Bank UBL

16. Q12: Are you / your company operations aligned
with its vision?
0
5
10
15
20
25
30
35
1 2 3 4 5
5
11
15
31
11
2
6 5
7
2
Male Female
0
2
4
6
8
10
12
14
3
4
11
14
1
5
6
8
11
1
3
1
6
8
22
4
3
7
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
1 2 3 4 5
7 7
12
17
1
6
4
12
16
5
3
2
4
2
1 1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
20
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2 2
14
20
6
1
3
4
1
3
1
6
11
4
8
7
6
1
Meezan Bank Misc Summit Bank UBL

17. Q13: Do you feel your customers are satisfied with
your company offering (product & services)?
0
5
10
15
20
25
30
35
1 2 3 4 5
2 1
16
27
31
1
3 4
7 7
Male Female
0
5
10
15
20
25
1 2 3 4 5
3
10
7
21
3
4
6
11
15
7
3 3 3
1
3
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
1
6
11
18
8
1
3
5
2
1
3
14
5
4
9
4
5
Meezan Bank Misc Summit Bank UBL
0
2
4
6
8
10
12
14
16
2
5
7
15
4
2
8
7
14
2 2
6
4
6
1
2
1
9
3
26-30 Years
31-35 Years
36-40 Years
41 & Above

18. Q14: Has your company market share been
improving year on year?
0
5
10
15
20
25
30
35
1 2 3 4 5
2 1
16
27
31
1
3 4
7 7
Male Female
0
2
4
6
8
10
12
14
16
18
1
2
7
17
6
1 1
6
8
15
5
6
9
1 1
2
3
9
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5
1 1
10
18
14
1
2
7
13
20
1
2 2
4
1 1 1 1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
1 1
7
17
18
1 1 1 1
5
1
2
4
11
7
8
5
9
Meezan Bank Misc Summit Bank UBL

19. Q15: Is your organization competing effectively in
marketplace?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1
5
19
38
14
12
7
3
Male Female
0
2
4
6
8
10
12
14
16
18
20
2
9
17
5
1
2
4
20
4
5
6
9
2
6
8 26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
2
10
23
9
1
2
7
20
13
1 1
4
3
1
2
1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
30
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
1
2
3
27
11
2
5
22
7
11
5
8
6
8
Meezan Bank Misc Summit Bank UBL

20. Q16: Are you satisfied with your job?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1
5
19
38
14
12
7
3
Male Female
0
2
4
6
8
10
12
14
16
18
4
10
18
1
16
11
44
11
5
1 1 1
5
8
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
3
13
23
5
2
16
17
8
1
2
4
2
1
3
0-4 Years 5-10 years 11-15 Years 15 & Above
0
2
4
6
8
10
12
14
16
18
Not at all true Rarely true Sometimes
true
Mostly true Almost always
true
1
4
14
16
9
2
5
2
1
5
18
1
10
6 6
Meezan Bank Misc Summit Bank UBL

21. Q17: Is the organization willing to improve/increase
quality of its services?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1
5
19
38
14
12
7
3
Male Female
0
2
4
6
8
10
12
14
16
18
20
1 1
8
19
4
2
7
17
5
4
11
5
2
9
5
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
2
1
8
25
8
2
10
24
7
1 1
4
33
1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
30
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2 2
7
27
6
0
11 1
3
13
7
9
8
5
Meezan Bank Misc Summit Bank UBL

22. Q18: Is your organization inclined towards improved
innovation?
0
5
10
15
20
25
30
35
40
1 2 3 4 5
1
5
19
38
14
12
7
3
Male Female
0
2
4
6
8
10
12
14
16
18
1
9
15
8
2
9
18
22
14
4
2 2
8
4
26-30 Years
31-35 Years
36-40 Years
41 & Above
0
5
10
15
20
25
1 2 3 4 5
1
2
13
22
6
1 1
6
25
10
2
6
11
2
1
0-4 Years 5-10 years 11-15 Years 15 & Above
0
5
10
15
20
25
30
Strongly
Disagree
Disagree Neutral Agree Strongly
agree
2
9
28
5
2
7
3
4
13
5
7 7
8
Meezan Bank Misc Summit Bank UBL

23. Conclusion
Its important to
have stable
Organizational
Culture
Stable culture leads
to improved
employee
performance
Positive Relationship
between Org.
Culture & Employee
Performance
Recommendation
Modifying culture
in order to improve
employee job
performance.
Communication of
cultural norms of
the organization to
level zero
If remodeling of
culture is required
do take employees
into confidence
before deploying.
Communication of
vision across the
organization so
expectations are
aligned accordingly.
CoreValues to be
practiced outside the
policy manual.