Star Quality Hospitality Consultancy sponsored the Act of Generosity Award for the Boutique Hotelier 2020 Champions

1. BOUTIQUE HOTELIER | December 202022
BOUTIQUE HOTELIER 2020 CHAMPIONS
Star Quality Hospitality ConsultancyStar Quality Hospitality Consultancy
WORD FROM THE SPONSOR
F
ounder, Monica Or says:
“This year has been a
whirlwind for all of us, which
is why it is more important
now than ever to celebrate success and
look at the positives that shine through.
“As a hospitality consultant I
am always looking at innovative
ways in which my clients can create
memorable guest experiences.
Paying it forward with random acts
of kindness is just one way that will
have that ripple effect of spreading
good news, far and wide. This year we
have had to think on our feet to adapt
quickly to the changes thrust upon us.
It is clear how the hospitality industry
always rises to the occasion. Whether
it be offering shelter, delivering food
or raising money for charitable causes,
what underpins the Acts of Generosity
that have been shown by our nominees
for this year’s Boutique Hotelier
Awards, is that these actions all come
from the heart.
“As businesses have had to pivot,
introduce new services and adapt their
existing services, it is still important
that by doing so, the guest experience
is not adversely affected. I have been
offering out my advice and guidance
of how this can be done so that you
can still deliver a physically distanced
service, whilst still being social.
After all our business is about being
hospitable, so we still need to welcome
our guests with open arms, and a warm
friendly smile, even if that is behind a
facemask.”
Shortlist
Holiday Inn – Wembley
Stewart Moss – Cedar Court Hotels
Jacquie Pern and Peter Neville – The Pheasant Hotel - WINNER
Hotel Perfect
The Residence
INNOVATOR OF THE YEAR
JACQUIE PERN AND PETER NEVILLE, OWNERS OF THE PHEASANT HOTEL
T
he Pheasant Hotel in Harome, Yorkshire launched a new service amidst lockdown; delivering food
straight to its loyal customers’ doors. The hotel’s restaurant instigated a new delivery service
entitled “Phezeroo” to accommodate customers who are self-isolating or avoiding public places
as a result of the Covid-19.
Co-owner and head chef Peter Neville created a new menu and has been worked closely with other local suppliers and
partners to bring added extras to the new ‘Phezeroo’ delivery service.
WINNER
AFTER ALL OUR BUSINESS IS ABOUT BEING HOSPITABLE, SO WE STILL
NEED TO WELCOME OUR GUESTS WITH OPEN ARMS, AND A WARM
FRIENDLY SMILE, EVEN IF THAT IS BEHIND A FACEMASK.”