Itc561 201730 sm_i-21_january_2017-version_1

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ITC561 - Cloud Computing
Session 1 2017
Faculty of Business, Justice and Behavioural Sciences
School of Computing and Mathematics
Internal Mode
Welcome to a new session of study at Charles Sturt University. Please refer to the University’s
Acknowledgement of Country (http://student.csu.edu.au/study/acknowledgement-of-country).
This subject outline is accessible through mobile devices from http://m.csu.edu.au.
Subject Coordinator Rajasekaran Lakshmiganthan
Email rlakshmiganthan@studygroup.com
Phone 0399357900
Campus To be advised.
Building/Room number To be advised.
Consultation procedures
Any questions concerning the teaching of this subject can be made by contacting your
Subject Lecturer.
Lecturer Name : Sarwar Tapan
Lecturer Email : STapan@StudyGroup.com
Email is the best option. Please send a brief message regarding the issue and include the subject name and
subject code in your email ?it really helps to know which class you belong to, before I respond to your
query. If your query is urgent then meet with your respective Course Coordinator on Level-4.
Class times and location
General Timetable as below will be available at the following website before the start of
201730 semester, which can be accessed on any Mobile Phone or IPAD:
https://csutimetable.au.studygroup.com/Melbourne/
If you cannot contact your Subject Coordinator, please contact your teaching team using the
contact details and consultation procedures provided on your Interact2 subject site.
What is your subject about? A brief overview
This subject provides students with an in-depth study of cloud computing technologies and their use
in business. It looks into various standards based cloud systems and architectures. It further discusses
various cloud delivery models, planning for migration to a cloud model. It also discusses governance
and security issues in a cloud model and managing the cloud infrastructure.
Learning outcomes
On successful completion of this subject, you should:

be able to compare and evaluate the ability of different cloud computing architectures
to meet a set of given business requirements;
be able to evaluate a set of business requirements to determine suitability for a cloud
computing delivery model;
be able to identify and design an ICT Risk Management strategy for a cloud computing
Charles Sturt University Subject Outline
ITC561 201730 SM I-21 January 2017-Version 1 Page 1 of 16

delivery plan to meet business requirements;
be able to critically analyse business requirements to plan a migration to a cloud model;
be able to compare and critique Service Level Agreements (SLA) that meet the business
requirements for a cloud computing plan
Pass Requirements
A student must obtain at least 50% in both the examination and the total mark in order to pass
this subject.
To be eligible for the grade AA or AE you must have submitted all assessment items in the subject,
including the final exam. If you choose not to complete an assessment item or do not sit the final exam
then you will not be granted an AA or an AE grade.
Key Subjects
Passing a key subject is one of the indicators of satisfactory academic progress through your course.
You must pass the key subjects in your course at no more than two attempts. The first time you fail
a key subject you will be 'at risk' of exclusion; if you fail a second time you will be excluded from
the course.
The Academic Progress Policy (https://policy.csu.edu.au/view.current.php?id=00250) sets out the
requirements and procedures for satisfactory academic progress, for the exclusion of students who
fail to progress satisfactorily and for the termination of enrolment for students who fail to complete in
the maximum allowed time.
Assumed knowledge
Academic integrity means acting with honesty, fairness and responsibility, and involves observing and
maintaining ethical standards in all aspects of academic work. This subject assumes that you understand
what constitutes plagiarism, cheating and collusion. If you are a new student we expect you to complete the
modules called Academic Integrity at CSU
(https://interact2.csu.edu.au/webapps/blackboard/execute/courseMain?course_id=_16412_1&task=true
Prescribed Text
The prescribed text for this subject is:
Erl, T., Mahmood, Z., & Puttini, R. (2013). Cloud Computing. Concepts, Technology
& Architecture. Upper Saddle River, NJ.: Pearson Education, Inc.
The textbooks required for each of your enrolled subjects can also be found via the Student Portal
Textbooks (http://student.csu.edu.au/study/study-essentials/textbooks) page.
Subject and Assessment Schedule
Schedule
Session Week Week Commencing Topics
1 27 Feb 2017 Cloud Basics
2 06 Mar 2017 Cloud Technologies
3 13 Mar 2017
Concepts and
Models
Learning activities
Topic 1.
Topic 2.
Topic 3.
Assignment 1 due by 19
Mar 17
4 20 Mar 2017 Cloud Architectures Topic 4.
5 27 Mar 2017
Cloud Security and
Topics 5 & 6.
Risk Management
01 Apr 2017 – 16

Session Week Week Commencing Topics Learning activities
Apr 2017 Term Break
6 17 Apr 2017 Cloud SLAs Topic 7
Topic 8.
7 24 Apr 2017 Cloud management Assignment 2 due on 30 Apr
2017
8 01 May 2017 Migration Planning Topic 9
9 08 May 2017 Migration Planning Topic 9, 10.
Topic 10.
10 15 May 2017 Governance Assignment 3 due on 21
May 2017
11 22 May 2017
Bringing it all
Topic 11.
together
12 29 May 2017
Review & Exam
Topic 12.
Preparation
5 Jun 2017 – 16
Exam period
Jun 2017
Subject Content
There are a number of topics in this subject which you will access through Interact. These topics are:
1. Cloud Basics.
2. Cloud Technologies.
3. Cloud Concepts and Models.
4. Cloud Architectures.
5. Security in the Cloud.
6. Risk Management in the Cloud.
7. Management of services in the Cloud.
8. SLAs and their place in the Cloud.
9. Planning your Migration to the Cloud.
10. Governance in the Cloud.
11. Bringing it all together.
Subject Delivery
Class/tutorial times and location
If you are enrolled in an internal offering of this subject, your class times can be found at Timetable @
CSU (http://timetable.csu.edu.au). If you are enrolled in the online offering of the subject, this
timetable will not apply. Find out how to use Timetable @ CSU via the Student Portal Class
Timetable (http://student.csu.edu.au/study/study-essentials/timetable) page.
Learning, teaching and support strategies
In this subject there are also lots of opportunities for you to engage with me, and with your peers and
with the subject. I will be holding 12 face to face classes throughout the session where we can discuss
technical issues and assessment items.
It is helpful to have a small task to complete early in the session, so that you have a focus in the
subject from the very first day, and so I have set the first assessment for this purpose. If you don’t
attempt this assessment , I may contact you by phone or email to have a chat about study and if
there are any issue that I can help with. Don't forget I am here to help - so contact me if you have
any questions. Information on effective time management is available on the CSU Learning Support
website via the following link: student.csu.edu.au

You can also contact an adviser through Student Central on the following number:
1800 275 278 (or +61 2 6933 7507 from outside Australia).
Library Services
The CSU Library website provides access to online material and print, using Primo Search to find
online journal articles, eBooks, hardcopy books from CSU Library (see Library Manager for
Interlibrary Loan Requests), company & government reports, eJournals, dissertations, theses,
newspapers including Business & Financial newspapers in Factiva (See Business & IT Journal
Databases), and other reference resources (eg. Australian Bureau of Statistics, Australian standards,
online encyclopaedias & dictionaries to be read on the computer). You will also find library guides,
Subject Reserve for any readings eg. ITC100, ACC100, etc., and online assistance to help you use the
Library's resources such as Ask a Librarian – Live Chat and Ask a Librarian - Web Form.
You can find Library Services on both the SGA library online catalogue:
http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=SGA
The SGA library online catalogue allows students to Sign In, My Account shows student’s current
library record including all books on loan, Renew your borrowed books online before the due date,
also Search and Request all books in the SGA library, even if unavailable due to high demand from
students. Students can Request books when all books are on loan to other students. When the
requested book is returned to the SGA library, the student who requested the book receives an
email immediately to pick up the book from the SGA library. View your library record online 24/7
at the above web link for SGA library.
And also CSU Library online:
http://student.csu.edu.au/library - CSU Library Services including Primo Search & Subject
Reserve online with 24/7 access, online and video tutorials in research skills, finding journal
articles for assignments, topic analysis, download Endnote referencing program and many other
online library services to help you successfully complete your assignments for all CSU courses.
http://trove.nla.gov.au/ - Powerful search engine from National Library of Australia to access
many different online resources on any subject from one search.
Contact Details for renewing loans, locating books and other information:
SGA Melbourne Library:
Marian Lees - Director, Library Services
Ph: (03) 9935 7921
Email: MLees@studygroup.com
Library Help
http://student.csu.edu.au/library/help-contacts Friendly and quick assistance is available. Ask for
help finding information and navigating the library's extensive eResources.
Online Tutorials
http://student.csu.edu.au/library/study-research/training-tutorials-videos
Learn how to:
• use Primo Search to find eReserve material and journal articles
• search journal databases and web resources for information for your assessments
• identify appropriate sources of information and peer reviewed material, and evaluate resources.
Bookmark your Subject Library Resource Guide
Subject Library Guides are a great way to get started with research. Each online guide is tailored to
a specific area of study, including Accounting, Business & Information Technology outlining how
to research in your area and where to look for information.
http://libguides.csu.edu.au/

Academic Learning Support Assistance
Visit the learning support website for advice about assignment preparation, academic reading and
note-taking, referencing, and preparing for exams at: http://student.csu.edu.au/study
You may also contact:
Name: Monique Moloney
Email: MMoloney@studygroup.com
Phone: (03) 9935 7919
Name: Bethany Winkler
Email: BWinkler@studygroup.com
Phone: (03) 9935 7953
Name: Gail Ekici
Email: GEkici@studygroup.com
Phone: (03) 9935 7965
For appointments, please see Reception at Level 1.
Queries regarding the content of this subject should be directed to your subject lecturer.
Residential school
You are not required to attend a residential school for this subject.
Your workload in this subject
This subject code is an 8 point subject. The CSU Subject Policy states that a standard 8 point subject
should require you to spend up to 160 hours engaged in the learning and teaching activities. These
activities include the time spent in preparation for assessment, including study for examinations, tests,
and assignment preparation.
The following is a recommended breakdown of the hours allocated for successful completion of this:
Each week you should spend around 9 - 11 hours studying this subject – obviously some
weeks may require more time than other depending on how you work – but the following is a
guide for your information.
Supporting readings 3 - 4 hours
Weekly lectures and tutorials - 3 hours
Assignment preparation, including team discussion and writing - 3 hours
Assessment Items
Item number Title Type Value Due date* Return date**
1 Cloud Basics and Technology Assignment 5% 19-Mar-2017 10-Apr-2017
2 Concepts and Models Assignment 20% 30-Apr-2017 22-May-2017
3 Security Management and Migration Assignment 25% 21-May-2017 13-Jun-2017
4 Final Exam Exam 50% To be Advised. -
* due date is the last date for assessment items to be received at the University
* applies only to assessment items submitted by the due date
Assessment item 1
Cloud Basics and Technology

Value: 5%
Due date: 19-Mar-2017
Return date: 10-Apr-2017
Submission method options
Interact2 Test
Task
Complete the online quiz on Topics 1 and 2 in the Interact Test Centre
Rationale
This assessment covers the following objectives for this subject:
Be able to compare and evaluate the ability of different Cloud Computing Architectures to
meet a set of given business requirements;
Marking criteria
The Online MCQ Quiz will be marked by the Interact2 test centre system and students will receive
feedback after the due date. Marks will be awarded based on your ability to select the best option
from the available choices to demonstrate your understanding of the different architectures, delivery
systems and basic concepts associatde with Cloud Computing.
Marks will be allocated according to the following scale:
HD - At least 85% answers are correct
DI - At least 75% answers are correct
CR - At least 65% answers are correct
PS - At least 50% answers are correct
FL – less than 50% answers are correct
Assessment item 2
Concepts and Models
Value: 20%
Due date: 30-Apr-2017
Return date: 22-May-2017
Alternative submission method
Task
SoftArc Engineering Ltd is a civil engineering company which works across Australia as well as in
Indonesia, Timor Leste and Papua New Guinea. The company is considering moving some of its
computer infrastructure into the Cloud. The SoftArc Engineering Board is contemplating this move as
a way to increase the company’s flexibility and responsiveness, as well as to achieve some savings on
the cost of maintaining their ICT infrastructure.
SoftArc Engineering has engaged you as a consultant to advise them on the use of Cloud Computing

in their daily operations. They have some 200 engineering and support staff that work on different
civil engineering projects in different parts of the Australia and neighbouring countries. They have
been advised that a move to using a Cloud based infrastructure would be an advantage to them.
Your task is to:
1. Prepare a PowerPoint briefing for the SoftArc Engineering board. Your briefing should:
a. Explain the main concepts of Cloud Computing and why you think that a move to
the Cloud could be good for SoftArc Engineering;
b. Explain some of the Cloud Architectures that you think would be useful for
SoftArc Engineering to use as part of their Cloud infrastructure.
c. Each slide in the briefing must also include speaking notes in the notes section to
explain the slide, and all images used in the briefing should be referenced. (20 marks)
2. One of SoftArc Engineering’s first undertakings is to provide all their civil engineering staff
with the ability to access office automation, such as email, word processing and spreadsheet
capabilities, as well as online storage for their files, whether they are in the office, at home,
or deployed on site in the field. The SoftArc Engineering board is very concerned to learn
about the critical issues, other than cost, that may affect the supply of Cloud based office
automation to their staff. You will need to prepare a report on the best way to provide office
automation for SoftArc Engineering. Your report should:
a. Provide SoftArc Engineering with TWO different approaches to providing
office automation to their civil engineering staff;
b. Outline the major benefits and issues for each approach;
c. Provide a summary of your advice to this company along with your recommendation
about which option to choose. This part of your report should be no longer than 2
pages. (20 marks)
3. SoftArc Engineering has a number of data centres in Sydney, Melbourne and Brisbane.
These data centres are linked by a fibre based WAN and data is replicated between the data
centres daily. The 3 data centres each run x86 based servers attached to a HPE 3PAR SAN
with 1PB of storage. They also have a series of RHEL 6 servers (Red Hat Enterprise Linux
v6.0) that are used to host Web pages and various Web services. These are located only in
the Sydney data centre. SoftArc Engineering is considering initially moving its Web
infrastructure to an IaaS instance in a public Cloud, but they are unsure of the issues that are
involved with this migration. You are to write a report for the SoftArc Engineering board
that:
a. Describes the difference between locally hosted infrastructure (ie. in an enterprise
data centre) and infrastructure provided using an IaaS provider in a public Cloud.
b. You will need to discuss the critical issues and factors, other than cost, that SoftArc
Engineering will have to consider in choosing to migrate their Web infrastructure to an
IaaS service provider. This part of your report should take no more than two pages.
(30 marks)
4. SoftArc Engineering is also considering whether to use PaaS or SaaS to provide services to
its employees. SoftArc Engineering has deployed Microsoft SharePoint 2013 from its data
centre as a collaboration and document management tool for its 250 employees. The
SharePoint 2013 instance has been extensively customised to suit SoftArc Engineering’s
needs and also runs Project Central, their Project Management tool as a separate application
from within SharePoint. All employees have the Microsoft Office 2013 suite of office
automation products installed on their respective desktops or laptops. SoftArc Engineering
would like to move its SharePoint 2013 instance to the cloud to make it more accessible,
particularly to its users in remote or overseas locations. SoftArc Engineering want you to
report on:
a. What are the major differences between the models IaaS, PaaS and SaaS? (5 marks)
b. Recommend the model that you consider most appropriate for this service and
discuss why this model is the most appropriate for the SharePoint service. (10 marks)
c. What are the most likely problems that SoftArc Engineering will encounter with the
model that you recommend? How would you advise SoftArc Engineering to deal
with these issues? (15 marks)
d. This part of your report should be no more than 3 pages.

Rationale
This assessment will cover the following objectives:
Be able to evaluate a set of business requirements to determine suitability for a
Cloud Computing delivery model;
Marking criteria
Presentation
Your report MUST be presented in MS Word format. Your report should:
Use Calibri, or a similar font, in 11 or 12 point type.
All diagrams and images are to be embedded in the document. Diagrams and images that are
suppliued separately will not be marked.
All text should be left-justified.
Each page must have a header or footer with your name and student number.
Page numbers must be shown in the footer of each page, except on the title page.

Reports are marked and feedback attached using a MS Word based tool. Reports that are submitted
in PDF format will be re-formatted to Word format in order to be marked. Allowances will not be
made for any loss of information, diagrams or images as a result of the re-formatting.
Assessment item 3
Security Management and Migration
Value: 25%
Due date: 21-May-2017
Return date: 13-Jun-2017
Alternative submission method
Task
SoftArc Engineering Ltd is a civil engineering company which works across Australia as well as in
Indonesia, Timor-Leste and Papua New Guinea. The company is considering the following strategic
proposal:
They plan to close down the Brisbane data centre rather than update or replace the older
infrastructure. The existing data and services in that data centre would be moved to the
Sydney data centre, which has the most up to date infrastructure, as well as capacity to
expand.
They plan to move all their Web Services into the Cloud in order to provide an increased
level of HA (High Availability) as well as a better degree of flexibility in supplying data
to their customers and employees.
They also plan to use the Cloud Infrastructure to increase flexibility and availability for some
of the LoB (Line of Business) applications that will continue to run on their own internal
infrastructure. However, they are hoping to take advantage of the Cloud infrastructure to
help manage and balance demand on internal resource use.
The Board of SoftArc Engineering is contemplating this strategy as a way to increase the company’s
flexibility and responsiveness, particularly for its remote area and overseas operations. The Board also
expects to achieve significant savings on the cost of maintaining their ICT infrastructure by closing the
oldest existing data centre. This would entail retiring the infrastructure in that data centre rather than
having to update it.
SoftArc Engineering has again approached you to advise them on this strategy. You have already
advised SoftArc Engineering that this strategic approach will mean that they will need to design
and operate a “Hybrid Cloud” methodology, where part of their data centre is “on premise” and
another part in a Cloud.
SoftArc Engineering also plan to run a Risk and Security Workshop to assess the risks, security
issues and possible methods of control that will be required with this “Hybrid Cloud” approach. You
will be required to organise, run and facilitate this workshop.
The Board is also concerned about how this strategy will affect their BCP (Business Continuity
Plan) and their backup and disaster recovery strategies.
Your task is to prepare a report for SoftArc Engineering that discusses the following:
1. Describe which Cloud architectures you would employ to assist SoftArc Engineering meet
the Board’s strategy?
a. Describe each of the architectures that you would use, along with your reasons
for deploying it. (10 marks)
b. Describe the benefits and issues that would be the result of your deployment of
these architectures. (10 marks)
2. Describe the risks that you see associated with this new Hybrid Cloud strategy. You should

name and describe each risk that you identify, and then describe a possible control for the
risk. This may be presented in a tabular form. (20 marks)
3. Describe the general Information Security steps and controls that you would recommend to
the Board to secure the Hybrid Cloud. You will need to explain to the Board your reasons for
recommending these particular security steps. (20 marks)
4. Discuss briefly what you would recommend should be included in SoftArc Engineering’s
BCP as a result of their adoption of a Hybrid Cloud approach. You will need to consider, as
a minimum, the issues of application resilience, backup and disaster recovery in a Hybrid
Cloud environment. This section should be no more than 2 pages. (10 marks)
5. Discuss the requirements that SoftArc Engineering will need to consider in order to conduct
remote server administration, resource management and SLA management for it’s proposed
IaaS and PaaS instances.(it may be useful to consider Morad and Dalbhanjan’s operational
checklists for this section). This section should be no more than two to three pages in length.
(10 marks)
6. The SoftArc Engineering board has decided, as an initial step, to move their SharePoint
instance and their SQL Server 2012 Database servers to the AWS cloud in order to begin the
migration process, and test their strategy.
a. Describe the steps that you would include in the plan to migrate these services.
(10 marks)
b. What are the critical points and issues that you see occurring at each of these
steps? Explain why you see these points or issues as critical. (10 marks)
Rationale
This assessment will cover the following objectives:
Be able to evaluate and design an ICT Risk Management strategy for a Cloud Computing
Delivery plan to meet business requirements;
Be able to interpret, evaluate and plan the Governance and Security requirements for a
Cloud Computing delivery plan;
Be able to analyse and evaluate business requirements to plan a migration to a Cloud model;
Marking criteria
Marking Criteria
Assessment Rubric

Presentation
Your report MUST be presented in MS Word format. Your report should:
Use Calibri, or a similar font, in 11 or 12 point type.
All diagrams and images are to be embedded in the document. Diagrams and images that are
suppliued separately will not be marked.
All text should be left-justified.
Each page must have a header or footer with your name and student number. Page numbers
must be shown in the footer of each page, except on the title page.
Reports are marked and feedback attached using a MS Word based tool. Reports that are submitted
in PDF format will be re-formatted to Word format in order to be marked. Allowances will not be
made for any loss of information, diagrams or images as a result of the re-formatting.
Assessment item 4

Final Exam
Value: 50%
Date: To be advised
Duration: 2 hours
N/A - submission not required/applicable
Rationale
The final exam covers the following objectives:
Be able to evaluate and design an ICT Risk Management strategy for a Cloud Computing
Delivery plan to meet business requirements;
Be able to interpret, evaluate and plan the Governance and Security requirements for a
Cloud Computing delivery plan;
Be able to analyse and evaluate business requirements to plan a migration to a Cloud model;
Requirements
The final examination is worth 50% of the total course grade. It will be of two (2) hours duration
and is a closed book examination. Please note that no electronic dictionaries will be permitted to be
brought into the exam.
The basic format of the exam is:
A series of multiple choice questions;
Five (5) short answer questions;
A case study that sets out a scenario for an Cloud Services problem, justifying your decisions
according to the principles of Cloud Computing that have been studied.
It is your responsibility to ensure that you are aware of the requirements for completing the exam and
that you attend the exam site on the correct date and at the correct time. The School of Computing
and Mathematics will not accept misreading the exam time as misadventure.
You must pass the exam in order to pass this subject
Marking criteria
Marks will be awarded on:
the accuracy, logical reasoning and completeness of the answers provided;
the correct use of terminology, and
demonstration of understanding of the key concepts in the subject.
Material provided by the University
1 x 24 page booklet
Material required by the student
Writing instruments (pens, pencils, erasers, whiteouts and rulers only).

Assessment Information
Learning materials
Details of learning materials that support your success in this subject can be found in the
Interact2 Subject Site.
Referencing
Referencing is an important component of academic work. All assessment tasks should be
appropriately referenced. The specific details of the referencing requirements are included in
each assessment task description. Get referencing style guides and help
(http://student.csu.edu.au/library/integrity/referencing-at-csu) to use for your assessments.
Plagiarism
CSU treats plagiarism seriously. We may use Turnitin to check your submitted work for
plagiarism. You can use Turnitin to check for plagiarism
(http://student.csu.edu.au/library/integrity/referencing-at-csu/checking) in your assessments before
submission.
How to apply for special consideration
Academic regulations provide for special consideration to be given if you suffer misadventure or
extenuating circumstances during the session (including the examination period) which prevents
you from meeting acceptable standards or deadlines. Find the form on the Student Portal Special
Consideration, Misadventure, Advice and Appeals (http://student.csu.edu.au/study/academic-
advice) page.
Extensions
In order to ensure that students who hand their assignments in on time are not disadvantaged, and to
enable the lecturer to comply with the requirement to return assignments to the class within 21
days, the following rules about extensions will be strictly enforced:
1. Extensions cannot be granted for online tests, as these have to be done within a specific time
frame, after which the answers are released to the class automatically.
2. Computer problems and normal work-related pressures and family commitments do not
constitute sufficient reasons for the granting of extensions.
3. If it becomes obvious that you are not going to be able to submit an assignment on time
because of an unavoidable problem, you must submit your request for an extension to the
Subject Coordinator in writing (email or post) prior to the due date.
Requests for extensions will not be granted on or after the due date so you must make sure
that any extension is requested prior to the day on which the assignment is due.
You are expected to do all you can to meet assignment deadlines. Work and family
related pressures do not normally constitute sufficient reasons for the granting of
extensions or incomplete grades.
4. If you apply for an extension, you may be asked to email your lecturer on what you
have done so far on the assignment.
5. You must be able to provide documentary evidence (such as a certificate from a doctor or
counsellor) justifying the need for an extension as soon as practicable - but please note that if
the circumstances giving rise to the request for an extension arise on a day when you cannot
get documentary evidence, you must still apply for the extension before the due date and
submit the documentary evidence afterwards.

6. Given the tight deadlines involved in returning assignments to students and putting feedback
on Interact, the maximum extension granted generally will be seven (7) days from the
due date.
7. Assignments received more than 10 days after the due date or extension date will not be
marked unless the staff member decides otherwise. Items received late will be penalised
at 10% of the mark available for the assessment item per day it is late (see below).
8. Note that for purposes of measuring lateness, the 'day' begins just after 00.00 hrs AEST - so
an assignment received after midnight of the due date will be penalised 10% for lateness.
This rule will be applied to all students uniformly.
Penalties for Late Submission
The penalty for late submission of an assessment task (without obtaining the Subject
Coordinator's approval for an extension) will be:
10% deduction per day, including weekends, of the maximum marks allocated for the
assessment task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction.
An example of the calculation would be:
Maximum marks allocated = 20
Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20
becomes 10/20).
If an assignment is due on a Friday but is not submitted until the following Tuesday, then the
penalty will be four days (40% deduction or 8 marks in the example above).
Submissions more than 10 days late will be acknowledged as received but will not be marked.
Resubmission
Under normal circumstances resubmission of assessment items will not be accepted for any of
the assessments required in this subject.
Online Submission
Assignments should be submitted through TurnItIn. Please meet with your respective lecturer to
enroll in the Turnitin (If you do not receive any email from Turnitin).
Assessments such as Blogs, Quizzes and Journals are required to submit in the Interact2.
TurnItIn does not accept Excel files and PDF files.
Assignment/s must be submitted through Turnitin by midnight (AEST) according to the
date mentioned in the subject outline.
Postal Submission
Under normal circumstances postal submissions will not be accepted for any of the
assessments required.
Hand Delivered Submission
Under normal circumstances hand delivered submissions will not be accepted for any of the
assessments required.
Feedback
Feedback for assessment items will be provided by subject lecturer/s.

Assignment Return
You should normally expect your marked assignment to be returned to you within 15 working days
of the due date, if your assignment was submitted on time. If you submitted your assignment on time
but have not returned by the return date, you should make enquiries in the first instance to the
subject lecturer. If the subject lecturer is not available, contact Level 1, Reception.
Student Feedback and Learning Analytics
Evaluation of Subjects
CSU values constructive feedback and relies on high response rates to Subject Experience Surveys
(SES) to enhance teaching. Responses are fed back anonymously to Subject Coordinators and
Heads of Schools to form the basis for subject enhancement and recognition of excellence in
teaching. Schools report on their evaluation data; highlighting good practice and documenting how
problems have been addressed. You can view a summary of survey results via the Student Portal
SES Results (https://student.csu.edu.au/study/subject-experience-survey-results) page.
We strongly encourage you to complete your online Subject Experience Surveys. You will be
provided with links to your surveys via email when they open three [3] weeks before the end of
session.
Changes and actions based on previous student feedback
This subject has been developed over several years and we have included the feedback from
students in previous years when preparing this subject. In particular, this year the subject has been
changed in response to feedback from last year?s class in the following ways:
A set of current and relevant web links and resources that can be used during the subject,
as well as at work.
More time spent discussing the planning the migration of business applications and services
to virtual infrastructure.
Learning analytics in this subject
Learning Analytics refers to the collection and analysis of student data for the purpose of improving
learning and teaching. It enables the University to personalise the support we provide our students.
All Learning Analytics activities will take place in accordance with the CSU Learning Analytics Code
of Practice. For more information, please visit CSU’s Learning Analytics
(http://www.csu.edu.au/division/student-learning/home/analytics-and-evaluations/learning-analytics)
website.
Data about your activity in the Interact2 site and other learning technologies for this subject will be
recorded and can be reviewed by teaching staff to improve their communication, support and
teaching practices.
Services and Support
Your Student Portal (http://student.csu.edu.au) tells you can how you can seek services and
support. These include study, admin, residential, library, careers, financial, and personal support.
Develop your study skills
Develop your study skills (https://student.csu.edu.au/study/skills) with our free study services.
We have services online, on campus and near you. These services can help you develop your
English language, literacy, and numeracy.

Library Services
CSU Library (https://student.csu.edu.au/library) provides access to the eBooks, journal articles, books,
and multimedia resources needed for your studies and assessments. Get the most out of these
resources by contacting Library staff either online or in person, or make use of the many Library
Resource Guides, videos and online workshops available.
CSU Policies and Regulations
This subject outline should be read in conjunction with all academic policies and regulations, e.g.
Student Academic Misconduct Policy, Assessment Policy – Coursework Subjects, Assessment
Principles Policy, Special Consideration Policy, Academic Progress Policy, Academic
Communication with Students Policy, Student Charter, etc.
Please refer to the collated list of policies and regulations relevant to studying your subject(s)
(http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links to the CSU
Policy Library (http://www.csu.edu.au/about/policy) – the sole authoritative source of official academic
and administrative policies, procedures, guidelines, rules and regulations of the University.
Subject Outline as a Reference Document
This Subject Outline is an accurate and historical record of the curriculum and scope of your subject.
CSU's Subject Outlines Policy (https://policy.csu.edu.au/view.current.php?id=00267) requires that you
retain a copy of the Subject Outline for future use such as for accreditation purposes.

Itc561 201730 sm_i-21_january_2017-version_1

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