The Capability Maturity Model Integration (CMMI) is a framework that helps organizations improve processes and performance. It has five levels of process maturity. CMMI can potentially help organizations reduce costs by over 45%, achieve a five to one return on investment, and improve customer satisfaction by an average of 42%. Over 5,000 businesses in 70 countries use CMMI to distinguish themselves and achieve high performance.

1. CMMI and its potential
benefits
Management Consulting, Business Excellence
2015
Improve performance

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Capability maturity model integration
Improving processes for
developing better products
•Projects success depends on individual
performance
•Process unpredictable, reactively managed
Level 1 – Initial
•Activities managed
•Projects managed, based on defined plans
Level 2 - Managed
•Work done according to process
•Process defined, with performance managed
Level 3 - Defined
•Process and activities are managed based on
measures
•Process and project managed, based on
measures
Level 4 – Quantitatively managed
•Organisation strategy
•Continuous organisation focus on innovation
and improvement
Level 5 – Optimised
The Capability Maturity Model Integration (CMMI®) is a
performance improvement framework for competitive
organisations that want to achieve high-performance
operations.
CMMI helps organisations discover the true value they
can deliver by building capability in their people and
processes.
CMMI overview

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The de facto standard for process improvement
Thousands of companies across multiple industry sectors across the globe have adopted CMMI:
 94 countries
 12 National Governments and
 10 Languages
Organizations use CMMI to elevate performance
Source: CMMI Institute

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Adoption rate
Global adoption of CMMI performance
improvement framework continues to
rise Source: CMMI Institute
 5,000 businesses
 70 countries, including the
U.S., China, Germany, Italy,
Chile, India, Australia, Egypt,
Turkey, and Russia.
“
 Over 20 years – allowing
suppliers to distinguish
themselves from their
competition

5. Potential
benefits

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Decreased cost
Reduction in cost of quality from over 45% to under 30%
over a three-year period
Source: CMMI Institute

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Impressive return on investment
Five to one ROI for quality activities
Source: CMMI Institute

8. © 2015 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved. 8
Improved customer satisfaction
Average of 42% customer satisfaction index
Source: CMMI Institute

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Improved on-time delivery
Percent of milestones met from 50% to 85%
Source: CMMI Institute

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Improved productivity
20% improvement in account productivity
Source: CMMI Institute

11. © 2015 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved. 11
Explore new business opportunities
with a CMMI Level
CMMI-SVC
Source: CMMI Institute

12. Key contact:
In-fmbusinessexc@kpmg.com
KK Raman
Partner, Business Excellence
kkothandaraman@kpmg.com
© 2015 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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