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TheGreatRewrite
Maio 2018
–
Oliver Cunningham | Head de Innovation & Digital Transformation | KPMG Brasil
“Nóspassamosdaeradainovação.Nosso
mundoestásendoreescrito
completamente.”
-Leonard Brody para KPMGVoice
3© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OImperativodaTransformação
The
Rewrite
Porque
Agora?
Desafiosde
Hoje
Desafiosde
Amanhã
4© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
Fonte:
2016 MIT Sloan Management Review,.
Aligning The Organization For Its Digital
Future
2016 KPMG CEO Outlook
87% dos CEOs antecipam que as tecnologias
digitais vão transformer suas indústrias
72% dos CEOs dizem que os próximos 3
anos serão mais críticos para sua indústria
do que nos últimos 50 anos
53% dos CEOs acreditam que sua
empresa não está transformando os modelos
de negócios da indústria suficientemente
44% acreditam que suas organizações
estão adequadamente preparadas para as
disrupções previstas
OqueosCEOsdizem
Fonte: 2016 MIT Sloan Management Review,. Aligning The
Organization For Its Digital Future / 2016 KPMG CEO Outlook
5© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
Estratégia de
Negócios
Digital
Transformação
da Empresa
Digital
Omni-
Business
Engajamento
do Cliente
Digital
Digital
Marketing
Mobile
Supply-Chain
Digital
Modelos de
Negócio
Disruptivos
ADisrupçãoDigitalmudouradicalmenteoAmbientedeNegócios
6© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
NovosComportamentosdeClientesgeramNovasOfertas
Clientes da nova
geração checam
seus smartphones
O span de atenção
de um cliente de
smartphone
Estão frustados com
as experiências
atuais entre canais
Vai envolver uma
tecnologia
emergente
Agentes humanos
ainda estarão
envolvidos
Pensam que as
empresas não
entendem o que
eles precisam
Em 2022:
Fontes: 2016 Gartner: Plan Now for Critical Shifts in Customer
Interaction Patterns | 2017 KPMG Digital The New Normal
8
segundos
159 vezes
ao dia
58% dos
clientes
79% dos
clientes
44% das
interações
72% das
interações
On-Demand Simples Omni-Channel Personalizado
Tecnologias
Emergentes Humano
QualéoimpactoB2B2C?
7© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
Oqueessasempresastêmemcomum?
Fonte: 2016 KPMG Desk Research
DISRUPÇÃO
DIGITAL
8© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
A disrupção digital é a mudança em
forma e substância que ocorre
quando novas tecnologias digitais e
modelos mentais criam novos
modelos de negócio com proposições
de valor que desafiam a escala de
bens e serviços existentes.
LeveemAtivos
RicoemDados
ClientenoCentro
ModelodePlataforma
NovosModelosdeNegócio
9© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OPoderdasPlataformas
DADOS
NETWORK-COMUNIDADE
INFRAESTRUTURA
ATIVOS FÍSICOS
Instagram
INFRAESTRUTURA
ATIVOS FÍSICOS
Kodak
DADOS
NETWORK-COMUNIDADE
INFRAESTRUTURA
ATIVOS FÍSICOS
AirBnB
INFRAESTRUTURA
ATIVOS FÍSICOS
Marriot
NETWORK-COMUNIDADE
DADOS
Instagram Kodak
AirBnB Marriot
1888
145,000
30B
(heyday)
2010
13
1B
(aquisição)
1927
226,000
35B
2008
5,000
31B
Fonte: 2016 KPMG Desk Research
10© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
APlataformaB2B–ValueChainTradicional
Desenvolvimento
de Produtos
ConsumoProdução Marketing Vendas
MANUFATURADOR CLIENTE
“Este processo geralmente leva cerca de 18 a 24 meses e resulta
em uma taxa de sucesso de cerca de 50 por cento para novos
produtos."– Scott Weiss, Alumni Network Procter & Gamble
11© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
APlataformaB2B–ValueChainQuirky(V1.0)
Produção
CLIENTE MANUFATURADOR
Desenvolvimento
de Produtos
Marketing Vendas
"Uma invenção pode passar da idéia ao produto para o mercado
em apenas quatro meses.
Na Quirky, estamos tentando apresentar dois novos produtos
por semana. “ - Ben Kaufman, CEO at Quirky
12© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
APlataformaB2B–ValueChainQuirky(V2.0)
Produção
CLIENTE MANUFATURADOR
Desenvolvimento
de Produtos
Marketing Vendas
Quirky em Números:
303,441
Invenções
1,236,198
Membros
2,112,018
Contribuições
10,984,742
Royalties Pagos
13© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
0
10
20
30
40
Radio Televisão iPod Internet Facebook Twitter Angry Birds
Tempoparaalcançar50Mdeusuários(Anos)
ANOS
38
ANOS
13
ANOS
4
ANOS
3
ANO
1 9
DIAS
35
Agilidade,Inovação,Escalabilidade...
MESES
Fonte: 2016 KPMG Desk Research
14© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OImperativodaTransformação
The
Rewrite
Porque
Agora?
Desafiosde
Hoje
Desafiosde
Amanhã
15© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
Asempresasestãotransformandoseusnegócios
completou pelo
menos um programa
de transformação de
negócios nos últimos
2 anos
41% 60% 62% 12% 81% >50%
Sente-se capaz de
projetar um sólido
futuro operacional
Sente-se capaz de
conduzir a melhoria
contínua em seu
novo modelo
obtiveram resultados
ótimos com seus
programas de
transformação
avaliaram seus
resultados como
iguais ou abaixo
das expectativas
Não se sente capaz de
alcançar os benefícios
completos de seus
programas de
transformação
Fonte: 2017 KPMG Global Transformation Survey
Média entre todos os setores
16© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
83%
37%
31% 30% 28%
Incapacidade de executar Falha para compreender a
complexidade do modelo
operacional
Incapacidade para inovar Falta da conexão cultural Falha na abordagem de
"valor comercial
primeiro" frente à
tecnologia
dizem que suas organizações não são altamente
capazes de executar um plano de implementação para
construir e operacionalizar um novo modelo operacional
subestimaram a importância das mudanças
no modelo operacional para afetar a
transformação em toda a organização.
As transformações que
começam com uma
tecnologia específica (e não
com objetivos estratégicos)
são DUAS VEZES mais
prováveis de falhar.
Ondeasempresasestãofalhando
Fonte: 2017 KPMG Global Transformation Survey
Média entre todos os setores
17© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
DriversdaTransformação
CRESCIMENTO
EFICIÊNCIA
REGULAMENTAÇÃO
DISRUPTORS
Fonte: 2017 KPMG, Global Transformation Research
18© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OImperativodaTransformação
The
Rewrite
Porque
Agora?
Desafiosde
Hoje
Desafiosde
Amanhã
19© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
DesmontagemdaCadeiadeValor
• Reservas de capital
• Provisão de perdas
• Governança
• Front / Middle / Back Office
• Produção/Desenvolvimento do Produto
• Análise do cliente
• Filiais
• PoS
• Etc..
Alocação de
Capital
Provisão
de Produto
Distribuição
20© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
DesmontagemdaCadeiadeValor
ALOCAÇÃO DE
CAPITAL
• Reservas de capital
• Provisão de perdas
• Governança
• Front / Middle / Back Office
• Produção/Desenvolvimento do Produto
• Análise do cliente
• Filiais
• PoS
• Etc..
Alocação de
Capital
Provisão
de Produto
Distribuição
21© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
MissãodaAmazon
"NossavisãoéseraempresamaiscentradanoclientedaTerra,
construirumlugarondeaspessoaspossamencontrare
descobrirqualquercoisaquepossamquerercompraron-line".
22© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
BigTechs
Grandes empresas de tecnologia, como Apple,
Amazon, IBM, entre outras, são vistas como
parceiros essenciais de players da indústria
O aumento da demanda pela digitalização de
processos e produtos como diferenciação
competitiva faz com que os grandes players da
indústria dependam cada vez mais das empresas
de tecnologia.
Infraestrutura
em Nuvem
Análise de Banco de
Dados Avançada
Benchmark de
experiência do cliente
Plataformas
de IA
Fonte: 2017 WEF – Financial Services
23© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
BigTechsalémdeTech
Fonte: 2014 FABERNOVEL, GAFAnomics
24© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OParadoxodoPinguim
“Pinguins poderiam voar se eles tentassem mais”
Preocupações Tradicionais Tendências Setoriais Disruptors
Especialização
Padronização
Hierarquias
Planejamento e
Controle
Redução de
CustosDemanda dos
Acionistas
M&As
Comportamento
do Consumidor
Demanda do
Mercado
Metodologias
Ágeis
Dinâmicas
Competitivas
Agregação da
Cadeia de
Valor
Modelos “As
a Service”
Demanda por
Transparência Novos
Produtos
Regulamentação Jornadas
Customizadas
Desintermediação
Ecossistemas
25© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
BarreirasCulturaisParaATransformaçãoDigital
"O perigo para as organizações é de não cair em
desuso, como experienciado pelas agências de
viagens ou da Kodak. O perigo é que os modelos
de negócios inovadores levem pedaços de cada
carteira de produtos - roubando seus melhores
clientes e forçando taxas de redução"
O Banco do Brasil lançou uma operação
estruturada de Inovação aberta chamadaThe
Developer Portal. Ele concentra a informação das
APIs que o Banco fornecerá aos desenvolvedores
de aplicativos, que, por sua vez, colaborarão para
criar produtos financeiros melhores, mais
competitivos e personalizados.
As organizações não têm uma
visão clara da estratégia digital
As organizações estão relutantes
em aceitar projetos disruptivos
As organizações não podem recrutar
/ reter o talento tecnológico
Organizações não tem clareza sobre
as oportunidades de parceria
A cultura da organização não é
adequada para mudanças rápidas
Fonte: 2017 KPMG Desk Research
26© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
LiçõesAprendidas
RISCO PESSOAL /
ORGANIZACIONAL
TOMADO
FOCO OU
OBSESSÃO AO
CLIENTE?
MÉTODO LEAN
PENSANDO /
TRABALHANDO
DIGITALMENTE
Cultura 'Safe to Fail'
Incentive o
"Intrapreneurship"
Integração de
Tecnologia Na
Vida Diária
Digital Labor
Projetar tudo
com base no
cliente
Ciclo de vida
do cliente
MVP
Agilidade
Análise de
Dados
Respostas
Rápidas
27© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
OImperativodaTransformação
The
Rewrite
Porque
Agora?
Desafiosde
Hoje
Desafiosde
Amanhã
28© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
StakeholdersdaOrganização
Business Natives
Descobrir as fraquezas do
modelo de negócios de
dentro para fora
Trazer os insights do Mercado
baseado nas necessidades e
demandas dos clientes
Moldar o novo modelo de negócios
e torná-lo intuitive para toda a
organização
ORGANIZAÇÃO
Digital Natives
Valor Agregado dos
Produtos
Clientes e
Consumidores
Processos Internos
Líderes da Transformação
29© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
Tecnologia:FerramentaxEstratégia
Modelo de
Negócios
Tecnologia
Modelo de
Negócios
Tecnologia
TECNOLOGIA COMO FERRAMENTA TECNOLOGIA COMO ESTRATÉGIA
30© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
PilaresdaTransformaçãoDigital
CLIENTE
DIGITAL
Uso de canais digitais (Web,
móveis e sociais) para
consumir conteúdo, engajar-
se com marcas e concluir uma
transação.
INOVAÇÃO
DIGITAL
A inovação do modelo de
negócios alcançado
alavancando novas
ferramentas digitais
DIGITAL
ENTERPRISE
Organização que usa
tecnologia como vantagem
competitiva em suas
operações internas e externas
1 2 3
31© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No
member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Document Classification: KPMG Confidential
MudançadeValor
EMPRESAS MAIS VALIOSAS (em Bilhões)
Fonte: 2017 KPMG Desk Research
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
4 Petrolíferas
3 bancos
1 conglomerado
1 montadora
1 Empresas de
software
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
5 Empresas
Digitais
1 banco
2 conglomerados
1 petrolífera
1 Fármaco
2007 2017 EXPONENCIAIS
Oliver Cunningham
Sócio
Head de Inovação e Transformação Digital
KPMG, Brasil
Telefone +55 11 3940 3115
Assistente +55 11 3940 1812
oecunningham@kpmg.com.br
© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG
International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International
have any such authority to obligate or bind any member firm. All rights reserved.
The KPMG name, logo are registered trademarks or trademarks of KPMG International.
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely
information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information
without appropriate professional advice after a thorough examination of the particular situation.

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ExpoGestão 2018 Palestra Oliver Cunningham

  • 1. TheGreatRewrite Maio 2018 – Oliver Cunningham | Head de Innovation & Digital Transformation | KPMG Brasil
  • 3. 3© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OImperativodaTransformação The Rewrite Porque Agora? Desafiosde Hoje Desafiosde Amanhã
  • 4. 4© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential Fonte: 2016 MIT Sloan Management Review,. Aligning The Organization For Its Digital Future 2016 KPMG CEO Outlook 87% dos CEOs antecipam que as tecnologias digitais vão transformer suas indústrias 72% dos CEOs dizem que os próximos 3 anos serão mais críticos para sua indústria do que nos últimos 50 anos 53% dos CEOs acreditam que sua empresa não está transformando os modelos de negócios da indústria suficientemente 44% acreditam que suas organizações estão adequadamente preparadas para as disrupções previstas OqueosCEOsdizem Fonte: 2016 MIT Sloan Management Review,. Aligning The Organization For Its Digital Future / 2016 KPMG CEO Outlook
  • 5. 5© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential Estratégia de Negócios Digital Transformação da Empresa Digital Omni- Business Engajamento do Cliente Digital Digital Marketing Mobile Supply-Chain Digital Modelos de Negócio Disruptivos ADisrupçãoDigitalmudouradicalmenteoAmbientedeNegócios
  • 6. 6© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential NovosComportamentosdeClientesgeramNovasOfertas Clientes da nova geração checam seus smartphones O span de atenção de um cliente de smartphone Estão frustados com as experiências atuais entre canais Vai envolver uma tecnologia emergente Agentes humanos ainda estarão envolvidos Pensam que as empresas não entendem o que eles precisam Em 2022: Fontes: 2016 Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns | 2017 KPMG Digital The New Normal 8 segundos 159 vezes ao dia 58% dos clientes 79% dos clientes 44% das interações 72% das interações On-Demand Simples Omni-Channel Personalizado Tecnologias Emergentes Humano QualéoimpactoB2B2C?
  • 7. 7© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential Oqueessasempresastêmemcomum? Fonte: 2016 KPMG Desk Research DISRUPÇÃO DIGITAL
  • 8. 8© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential A disrupção digital é a mudança em forma e substância que ocorre quando novas tecnologias digitais e modelos mentais criam novos modelos de negócio com proposições de valor que desafiam a escala de bens e serviços existentes. LeveemAtivos RicoemDados ClientenoCentro ModelodePlataforma NovosModelosdeNegócio
  • 9. 9© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OPoderdasPlataformas DADOS NETWORK-COMUNIDADE INFRAESTRUTURA ATIVOS FÍSICOS Instagram INFRAESTRUTURA ATIVOS FÍSICOS Kodak DADOS NETWORK-COMUNIDADE INFRAESTRUTURA ATIVOS FÍSICOS AirBnB INFRAESTRUTURA ATIVOS FÍSICOS Marriot NETWORK-COMUNIDADE DADOS Instagram Kodak AirBnB Marriot 1888 145,000 30B (heyday) 2010 13 1B (aquisição) 1927 226,000 35B 2008 5,000 31B Fonte: 2016 KPMG Desk Research
  • 10. 10© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential APlataformaB2B–ValueChainTradicional Desenvolvimento de Produtos ConsumoProdução Marketing Vendas MANUFATURADOR CLIENTE “Este processo geralmente leva cerca de 18 a 24 meses e resulta em uma taxa de sucesso de cerca de 50 por cento para novos produtos."– Scott Weiss, Alumni Network Procter & Gamble
  • 11. 11© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential APlataformaB2B–ValueChainQuirky(V1.0) Produção CLIENTE MANUFATURADOR Desenvolvimento de Produtos Marketing Vendas "Uma invenção pode passar da idéia ao produto para o mercado em apenas quatro meses. Na Quirky, estamos tentando apresentar dois novos produtos por semana. “ - Ben Kaufman, CEO at Quirky
  • 12. 12© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential APlataformaB2B–ValueChainQuirky(V2.0) Produção CLIENTE MANUFATURADOR Desenvolvimento de Produtos Marketing Vendas Quirky em Números: 303,441 Invenções 1,236,198 Membros 2,112,018 Contribuições 10,984,742 Royalties Pagos
  • 13. 13© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential 0 10 20 30 40 Radio Televisão iPod Internet Facebook Twitter Angry Birds Tempoparaalcançar50Mdeusuários(Anos) ANOS 38 ANOS 13 ANOS 4 ANOS 3 ANO 1 9 DIAS 35 Agilidade,Inovação,Escalabilidade... MESES Fonte: 2016 KPMG Desk Research
  • 14. 14© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OImperativodaTransformação The Rewrite Porque Agora? Desafiosde Hoje Desafiosde Amanhã
  • 15. 15© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential Asempresasestãotransformandoseusnegócios completou pelo menos um programa de transformação de negócios nos últimos 2 anos 41% 60% 62% 12% 81% >50% Sente-se capaz de projetar um sólido futuro operacional Sente-se capaz de conduzir a melhoria contínua em seu novo modelo obtiveram resultados ótimos com seus programas de transformação avaliaram seus resultados como iguais ou abaixo das expectativas Não se sente capaz de alcançar os benefícios completos de seus programas de transformação Fonte: 2017 KPMG Global Transformation Survey Média entre todos os setores
  • 16. 16© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential 83% 37% 31% 30% 28% Incapacidade de executar Falha para compreender a complexidade do modelo operacional Incapacidade para inovar Falta da conexão cultural Falha na abordagem de "valor comercial primeiro" frente à tecnologia dizem que suas organizações não são altamente capazes de executar um plano de implementação para construir e operacionalizar um novo modelo operacional subestimaram a importância das mudanças no modelo operacional para afetar a transformação em toda a organização. As transformações que começam com uma tecnologia específica (e não com objetivos estratégicos) são DUAS VEZES mais prováveis de falhar. Ondeasempresasestãofalhando Fonte: 2017 KPMG Global Transformation Survey Média entre todos os setores
  • 17. 17© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential DriversdaTransformação CRESCIMENTO EFICIÊNCIA REGULAMENTAÇÃO DISRUPTORS Fonte: 2017 KPMG, Global Transformation Research
  • 18. 18© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OImperativodaTransformação The Rewrite Porque Agora? Desafiosde Hoje Desafiosde Amanhã
  • 19. 19© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential DesmontagemdaCadeiadeValor • Reservas de capital • Provisão de perdas • Governança • Front / Middle / Back Office • Produção/Desenvolvimento do Produto • Análise do cliente • Filiais • PoS • Etc.. Alocação de Capital Provisão de Produto Distribuição
  • 20. 20© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential DesmontagemdaCadeiadeValor ALOCAÇÃO DE CAPITAL • Reservas de capital • Provisão de perdas • Governança • Front / Middle / Back Office • Produção/Desenvolvimento do Produto • Análise do cliente • Filiais • PoS • Etc.. Alocação de Capital Provisão de Produto Distribuição
  • 21. 21© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential MissãodaAmazon "NossavisãoéseraempresamaiscentradanoclientedaTerra, construirumlugarondeaspessoaspossamencontrare descobrirqualquercoisaquepossamquerercompraron-line".
  • 22. 22© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential BigTechs Grandes empresas de tecnologia, como Apple, Amazon, IBM, entre outras, são vistas como parceiros essenciais de players da indústria O aumento da demanda pela digitalização de processos e produtos como diferenciação competitiva faz com que os grandes players da indústria dependam cada vez mais das empresas de tecnologia. Infraestrutura em Nuvem Análise de Banco de Dados Avançada Benchmark de experiência do cliente Plataformas de IA Fonte: 2017 WEF – Financial Services
  • 23. 23© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential BigTechsalémdeTech Fonte: 2014 FABERNOVEL, GAFAnomics
  • 24. 24© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OParadoxodoPinguim “Pinguins poderiam voar se eles tentassem mais” Preocupações Tradicionais Tendências Setoriais Disruptors Especialização Padronização Hierarquias Planejamento e Controle Redução de CustosDemanda dos Acionistas M&As Comportamento do Consumidor Demanda do Mercado Metodologias Ágeis Dinâmicas Competitivas Agregação da Cadeia de Valor Modelos “As a Service” Demanda por Transparência Novos Produtos Regulamentação Jornadas Customizadas Desintermediação Ecossistemas
  • 25. 25© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential BarreirasCulturaisParaATransformaçãoDigital "O perigo para as organizações é de não cair em desuso, como experienciado pelas agências de viagens ou da Kodak. O perigo é que os modelos de negócios inovadores levem pedaços de cada carteira de produtos - roubando seus melhores clientes e forçando taxas de redução" O Banco do Brasil lançou uma operação estruturada de Inovação aberta chamadaThe Developer Portal. Ele concentra a informação das APIs que o Banco fornecerá aos desenvolvedores de aplicativos, que, por sua vez, colaborarão para criar produtos financeiros melhores, mais competitivos e personalizados. As organizações não têm uma visão clara da estratégia digital As organizações estão relutantes em aceitar projetos disruptivos As organizações não podem recrutar / reter o talento tecnológico Organizações não tem clareza sobre as oportunidades de parceria A cultura da organização não é adequada para mudanças rápidas Fonte: 2017 KPMG Desk Research
  • 26. 26© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential LiçõesAprendidas RISCO PESSOAL / ORGANIZACIONAL TOMADO FOCO OU OBSESSÃO AO CLIENTE? MÉTODO LEAN PENSANDO / TRABALHANDO DIGITALMENTE Cultura 'Safe to Fail' Incentive o "Intrapreneurship" Integração de Tecnologia Na Vida Diária Digital Labor Projetar tudo com base no cliente Ciclo de vida do cliente MVP Agilidade Análise de Dados Respostas Rápidas
  • 27. 27© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential OImperativodaTransformação The Rewrite Porque Agora? Desafiosde Hoje Desafiosde Amanhã
  • 28. 28© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential StakeholdersdaOrganização Business Natives Descobrir as fraquezas do modelo de negócios de dentro para fora Trazer os insights do Mercado baseado nas necessidades e demandas dos clientes Moldar o novo modelo de negócios e torná-lo intuitive para toda a organização ORGANIZAÇÃO Digital Natives Valor Agregado dos Produtos Clientes e Consumidores Processos Internos Líderes da Transformação
  • 29. 29© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential Tecnologia:FerramentaxEstratégia Modelo de Negócios Tecnologia Modelo de Negócios Tecnologia TECNOLOGIA COMO FERRAMENTA TECNOLOGIA COMO ESTRATÉGIA
  • 30. 30© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential PilaresdaTransformaçãoDigital CLIENTE DIGITAL Uso de canais digitais (Web, móveis e sociais) para consumir conteúdo, engajar- se com marcas e concluir uma transação. INOVAÇÃO DIGITAL A inovação do modelo de negócios alcançado alavancando novas ferramentas digitais DIGITAL ENTERPRISE Organização que usa tecnologia como vantagem competitiva em suas operações internas e externas 1 2 3
  • 31. 31© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential MudançadeValor EMPRESAS MAIS VALIOSAS (em Bilhões) Fonte: 2017 KPMG Desk Research 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 4 Petrolíferas 3 bancos 1 conglomerado 1 montadora 1 Empresas de software 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 5 Empresas Digitais 1 banco 2 conglomerados 1 petrolífera 1 Fármaco 2007 2017 EXPONENCIAIS
  • 32. Oliver Cunningham Sócio Head de Inovação e Transformação Digital KPMG, Brasil Telefone +55 11 3940 3115 Assistente +55 11 3940 1812 oecunningham@kpmg.com.br
  • 33. © 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. The KPMG name, logo are registered trademarks or trademarks of KPMG International. The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.