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With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
Synopsis: A woman is found dead in a closed room, with a broken window. CSU team walks - can we break down the service they are about to perform using the ITIL framework?
A pair of detectives have been following an undercover informant all day long, when he meets his hunted mafia boss - "Call for Backup - I'm going in.", shouts the lead and runs in. Within minutes, the place is swarming with cop cars. Does this sound like Major Incident Management?
Most Americans keep a small backpack, with their very essential things, close to the quickest exit path from their houses. Some even test it once in a while. And there are some that include a 'zombie destruction kit' in it. Is it just me, or does this sound like preparing for service continuity - if the service was to survive.
In this discussion, let's see if there are concepts of ITIL framework that are valid outside the scope of IT and can help improve the business itself, among other things.
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