Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Chap11 managing teams


Published on

e business

Published in: Marketing, Business, Technology
  • Be the first to comment

  • Be the first to like this

Chap11 managing teams

  1. 1. The Internet and WWW • ARPANet  1981 (03 universities were interlinked) • Became Internet (from the term Interworking) • WWW was introduced and commercialized (1996) Internet  is a global collection of computer networks WWW  user friendly interface http  Hypertext Transfer Protocol
  2. 2. The Internet and eBusiness • With the advent of the World Wide Web (WWW), or the "web" traditional business organizations that had relied on various sales approaches had a new sales avenue • Other businesses found that the web was a good place to put customer service information, such as manuals, as well as a place to help create a consistent corporate image • As the web developed, a number of Internet-based businesses developed (eBusiness), including companies like eBay, Yahoo and Amazon, and web-based information sources like eHow
  3. 3. What is an eBusiness? (definition) Any business that takes place by digital processes over a computer network rather than in physical place What is e-commerce? Business exchanges or transactions that occur electronically. More commonly e-commerce is associated with buying and selling of information, products and services via computer networks. These companies would not exist without the internet Intranet  a network which uses the technology and standards of internet but accessible to a limited (specified) users
  4. 4.  Staples, the world's largest office products company  Founded : 1986  Revenue (annual) : $25b company  93% via e-commerce  Employment : Nearly 90,000 employees  Product range: Office supplies, electronics, technology and office furniture, business services, computer repairs, copying and printing. Staples® – Boston, USA
  5. 5. From books and movies to groceries and electronics,, Inc. is the most popular on-line retailer in North America and internationally with,,,,, and The company serves consumers through its convenient retail websites. It also allows sellers to also sell its products on the Amazon websites and provides opportunities for on-line advertising., Inc. was founded in 1994 and is based in Washington. Dell Dell Inc. was one of the first companies to customize its products and sell on-line and was founded in 1984 by Michael Dell. It started with $1000 in start-up capital and an idea to sell custom built PCs directly to customers without the middleman. The concept was a success and by 1997 Dell was the first company to record a million dollars in on-line sales. The popular e-business sells, markets, develops and supports computer systems and is based in Round Rock, Texas. Originated as an e-business Expanded to e-business
  6. 6. eBusiness Strategies  There are two strategic intentions behind eBusiness expansions by traditional companies:  Market expansion  Increase productivity and cost efficiency
  7. 7. • Starting an eBusiness does not have to mean putting out large sums of cash. In fact, many eBusiness ventures start out small and then build as more and more revenue is earned. This is one condition that really attracts business owners to online selling. • With a little preparation and planning you can have your own eBusiness up and running within as little as a few hours to a few days (e.g. Yahoo  3 hours) • E-business allows companies to expand into new markets, both nationally and internationally. Entry barriers to these new markets are relatively low, depending on the type of goods or services sold via the e- business website. • Government regulation may also be easier when conducting e-business as local and national governments have not imposed heavy regulations on many or all sectors of e- business. Why businessmen get attracted to start eBusiness?
  8. 8. Disadvantages of eBusiness 1. More Competition Because individuals and traditional businesses may enter the e- business marketplace, sellers must find a competitive advantage over more competitors than usual. Foreign companies may also be entering the e-business marketplace flooding the market with cheap or inferior goods. Companies may also offer substitute goods at a cheaper price, giving consumers more purchasing options than before. These types of competition can limit a new e-business from getting off the ground, much less succeeding in the marketplace 2. Difficult Customer Relations Another major disadvantage of e-business is the difficulty of creating positive goodwill through a website and computer. Creating this same type of positive customer service is difficult for e-businesses, considering that their customers may be hundreds or thousands of miles away from the e- business’s operations.
  9. 9. Simple steps to startup eBusiness 1. Create a name for the business  A name that is easy to remember and also catchy enough to stay right on the tip of consumers' tongues. 2. Build a website by finding a hosting company (e.g. JustHost, HostMonster, and BlueHost). Consider a hosting company that will register your domain name for you. 3. Launch the website by submitting the URL to Yahoo, MSN, or Google, for example. Each search engine will ask for a list of keywords to describe your business. This is done to allow the search engine to rank your website among other similar websites. The process of coming up with really good keywords is known as search engine optimization (SEO). Put thought into the keywords you choose. 4. Market the website  This can be done through a number of ways. 5. Keep the website updated and maintained  Update the site regularly. No one wants to buy products from a stale online store. Customers want to know that you are an expert in your product line, so offer free How-To guides and blogs, as well as other content that requires continuous updates. Visitors like interaction as well. LankaHost Web Hosting Network is a privately held Internet Service Company established in 2006. We provide Reliable and Low Cost Web Hosting Service and Domain Registration Service for Sri Lanka which match to Sri Lanka customers. Sign up now and get hosting experience in Sri Lanka. 1500+ customers already hosted with us. Why you are waiting for ?
  10. 10. Managing Teams
  11. 11. Q1: What is a Team? A team is a unit of two or more people who interact and coordinate their work to accomplish a specific goal Differences between ‘Group’ and ‘Team’ Group Team Has designated strong leader Shares or rotates leadership roles Holds individuals accountable Holds team accountable to each other Sets identical purpose Sets specific team vision/purpose Has individual work products Has collective work products
  12. 12. Q2: What are the types of teams exist?  Formal Teams (appointed by the organization)  Vertical teams (functional teams), Horizontal teams (e.g. new product development teams) (Refer page 526) and Special-purpose teams (e.g. Quality circles)  Self-Directed Teams (empowered) Teams in new workplaces Virtual teams / Global teams (e.g. cross-cultural teams)
  13. 13. Q3: Explain team characteristics  Size  Diversity  Member roles (task and socio-emotional)
  14. 14. Q4: What are the stages in Team development? Forming Storming Norming Performing Adjourning
  15. 15. Q5: What are the causes of team conflicts? Scare resources Communication breakdown Personality crashes Goal differences
  16. 16. Q6: Negotiation and Bargaining  To resolve team conflicts The three aspects communication, negotiation and bargaining are interrelated. See their descriptions below to understand this:  Communication enhances the inter-personal relationship, mutual understanding and effective work processes in an organization  Negotiation is an integral part of communication which helps to arrive at various agreements / decisions  Bargaining is a part of negotiation Communication Negotiation Bargaining  Win-loose (distributive)  Win-win (collaborative)  Loose-loose
  17. 17. Bargaining Zones Applied in Distributive Bargaining (Win-loose): Negotiations that seek to divide up a fixed amount of resources (e.g. dividing the ownership of a company) A B A’s target A’s resistance B’s target B’s resistance A’s aspiration range B’s aspiration range Positive Bargaining Zone
  18. 18. End
  19. 19.  Innovative Management Skills Chap 01  Managerial Ethics for Social Responsible Behaviour Chap 05  Entrepreneurship Chap 06  Managerial Planning Chap 07  Decision Making Chap 09  Designing adaptive organizations Chap 10  Managing change Chap 11  Leadership skills Chap 15  Motivating people Chap 16  Managing organizational communication Chap 17  Managing teams Chap 18  Managing quality Chap 19  Managing e-business Chap 20  Managing the value chain Chap 21